The Team's Board Report - Mainfreight
The Team's Board Report - Mainfreight
The Team's Board Report - Mainfreight
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
May 22 2011 6:34PM: Website User<br />
To the Auckland Manager<br />
Dear Sir<br />
I would like to bring to your attention the fabulous deeds of one of your long haul drivers Hayden ???, in the early hours of<br />
Monday morning, 16th of May. On our way up to Kerikeri to visit a very sick relative, we caught a puncture climbing the<br />
Brynderwyn Hills, an hour out of Whangarei. Because there was nowhere to safely stop, I carried on driving to the top where<br />
there was a rest area I could pull over. Unfortunately for my daughter and myself, we didnt have a spare tyre in the boot and<br />
where we were parked, there was no cell phone reception.<br />
At 3am and with no traffic coming through, we almost thought we were in for a long night stuck in the car, that was until one of<br />
your immaculate trucks come along. What suprised us was the truck’s driver not only stopped to see if we were ok and checked<br />
the tyre but he then offered to give us a ride into Whangarei where he organised for his tyre mechanic to come in to his<br />
workshop to repair our destroyed tyre.<br />
He left us there while he went away to drop his load off and then swung past and picked us up 45 mins later and took us back to<br />
our car where he put the repaired tyre back on. From what I gather, he was in a hurry to get back to Auckland that morning to<br />
attend a funeral, yet he still gave up his precious time to help a couple of strandard strangers which would have been a major<br />
inconvenience to his delivery schedule.<br />
A company like <strong>Mainfreight</strong> must take great pride in having ambassadors such as Hayden out there and with his good deed, has<br />
changed our perception on truck drivers. Could you please pass on our sincere thanks as if it wasn’t for him, it would have been<br />
a very cold night up on that hill.<br />
Kind Regards<br />
Susan H<br />
From: cdaly@...<br />
Sent: Thursday, 3 March 2011 18:06<br />
To: Don Braid<br />
Subject: Daily Freight - Christchurch<br />
Hi Don,<br />
I have had feedback from our team in Christchurch which I am pleased to convey to you.<br />
A couple of our sites, and one in particular, was damaged fairly extensively during the earthquake.<br />
As we are all aware the people of Christchurch are dealing with some stressful times however the spirit of<br />
people like the team at Daily Freight in Christchurch, in particular Craig, Rachel and Katie, showing such great<br />
support and service certainly makes an enormous difference during times like this.<br />
It is always a pleasure to pass on this type of feedback so I would appreciate it if you could ensure this is<br />
passed on to that particular team.<br />
Colin Daly<br />
CEO and Managing Director<br />
R Limited NZ<br />
On 29/12/2010, at 6:54 AM, “alan duff”