The Team's Board Report - Mainfreight

May 22 2011 6:34PM: Website User
To the Auckland Manager
Dear Sir
I would like to bring to your attention the fabulous deeds of one of your long haul drivers Hayden ???, in the early hours of
Monday morning, 16th of May. On our way up to Kerikeri to visit a very sick relative, we caught a puncture climbing the
Brynderwyn Hills, an hour out of Whangarei. Because there was nowhere to safely stop, I carried on driving to the top where
there was a rest area I could pull over. Unfortunately for my daughter and myself, we didnt have a spare tyre in the boot and
where we were parked, there was no cell phone reception.
At 3am and with no traffic coming through, we almost thought we were in for a long night stuck in the car, that was until one of
your immaculate trucks come along. What suprised us was the truck’s driver not only stopped to see if we were ok and checked
the tyre but he then offered to give us a ride into Whangarei where he organised for his tyre mechanic to come in to his
workshop to repair our destroyed tyre.
He left us there while he went away to drop his load off and then swung past and picked us up 45 mins later and took us back to
our car where he put the repaired tyre back on. From what I gather, he was in a hurry to get back to Auckland that morning to
attend a funeral, yet he still gave up his precious time to help a couple of strandard strangers which would have been a major
inconvenience to his delivery schedule.
A company like Mainfreight must take great pride in having ambassadors such as Hayden out there and with his good deed, has
changed our perception on truck drivers. Could you please pass on our sincere thanks as if it wasn’t for him, it would have been
a very cold night up on that hill.
Kind Regards
Susan H
From: cdaly@...
Sent: Thursday, 3 March 2011 18:06
To: Don Braid
Subject: Daily Freight - Christchurch
Hi Don,
I have had feedback from our team in Christchurch which I am pleased to convey to you.
A couple of our sites, and one in particular, was damaged fairly extensively during the earthquake.
As we are all aware the people of Christchurch are dealing with some stressful times however the spirit of
people like the team at Daily Freight in Christchurch, in particular Craig, Rachel and Katie, showing such great
support and service certainly makes an enormous difference during times like this.
It is always a pleasure to pass on this type of feedback so I would appreciate it if you could ensure this is
passed on to that particular team.
Colin Daly
CEO and Managing Director
R Limited NZ
On 29/12/2010, at 6:54 AM, “alan duff”