The Team's Board Report - Mainfreight

From: Joe T
Sent: Tuesday, 28 December 2010 12:32 a.m.
To: Tom Valentine
Cc: Michelle Merino; Michael Lofaro
Subject: job well done
Tom,
How are you ? I hope all is well.
I just wanted to drop a quick note to you directly
regarding the recent exemplary service I received from
the HK and Boston offices of MF. We had several rush
shipments that had to get to San Juan PR to keep our
largest customer from shutting down their facility.
Michael, Michelle and their teams moved 3 separate
shipments from HK to San Juan over the Xmass
weekend that allowed our customer to maintain
operations and avoid any downtime and impact to year
end revenue.
Too often when things don’t go right people in my
position tend to make a lot of noise and when people go
above and beyond recognition is lacking.
I wanted to make sure you heard from me directly that I
truly appreciate the team work and professionalism
showed by your Branch Managers and their staffs in
helping us move the referenced freight in an expedited
manner.
All the best,
Joe T
From: Adrienne R
Sent: Tuesday, 19 April 2011 09:46
To: Grant Smith [MFT AKL]
Subject: Bouquets for Ziggy
Hi there Grant
Nice to talk to you this morning.
I run a business from my home in Silverdale.
We have for the past 7 years been receiving monthly shipments of Kodak
Chemicals. The boxes are awkward and weigh in at about 12 kgs each.
We order a pallet 20 boxes per order.
We have over the years had many drivers but hands down Ziggy is By far the Best
….Outstanding ! We have had the pleasure of being on his run now for well over a
year. If I am lucky enough to be here when he arrives we unload and stack together
he is always so friendly and I look forward to the catch ups.
However If I am not here he does the lot himself ,,,stacks them perfectly in their
right place , rotates any old cartons left and leaves the paper work for us.
This is the only way that I can think to say Thank you adequately enough.
Ziggy you deserve to succeed in life I am absolutely sure that you will with such
a great attitude.
So Grant borrowed from the Back of a MAINFREIGHT truck :
“A promise is nothing until it is delivered !”
Yours sincerely
Adrienne R
Director Sales & Marketing
From: William W
Sent: Wednesday, 1 June 2011 16:50
To: Don Braid
Subject: Thank You
Hi Don,
Firstly thank you for spending time to read my e-mail,
From: Natasha B
Sent: Thursday, 17 February 2011 10:38
To: Kerry Crocker
Subject: Thanks
As a shareholder I’d like to thank the Christchurch Owens branch manager
and staff, recently working with Ballantynes counting stock in the
Christchurch Owens warehouse over three days I got to experience the
amazing team at work and I just wanted to say thank you for all the work
they do. I was pleasantly surprised at how efficient, friendly and helpful
everyone was to all of us.
Once again thank you and keep up the good work,
Kind regards, William W
Hi Kerry,
I pulled your email address off the Mainfreight website as I wanted to drop someone at Mainfreight a line and give
some positive feedback on your team.
To set the background for you, we had had a rotten week last week, every niggling little thing that could go wrong did
and by the end of the week my husband and I looked at each other and said “where has our luck gone? We just can’t
catch a break!”. Then the phone rang (3pm Friday afternoon) and a customer had a wrong part and needed a
replacement part urgently so after ringing around a few freight companies I spoke with the lovely Charlotte in your
Auckland Customer Service team who sorted out freighting the goods to Otorohonga for me.
I raced the part in to your depot, met with Charlotte who had despatch slips and everything ready to go when I got
there and the boys in the loading docks unloaded the part for me. As I left your yards I was still feeling a bit sorry for
myself - then saw one of your trucks in front of me, which had written on the bumper “Life Isn’t Fair. Get Used To It!”.
I had to laugh! It was the kick up the pants I needed and it really brightened my day.
So the morals of this long-winded story are: A) Charlotte was fantastic and provided an excellent and professional
service very late on a Friday afternoon and as a result I will definitely be using Mainfreight again and B) your truck
messages are very apt and at times hit home at just the right time!
Kind regards,
Natasha B