The Team's Board Report - Mainfreight
The Team's Board Report - Mainfreight
The Team's Board Report - Mainfreight
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From: Joe T<br />
Sent: Tuesday, 28 December 2010 12:32 a.m.<br />
To: Tom Valentine<br />
Cc: Michelle Merino; Michael Lofaro<br />
Subject: job well done<br />
Tom,<br />
How are you ? I hope all is well.<br />
I just wanted to drop a quick note to you directly<br />
regarding the recent exemplary service I received from<br />
the HK and Boston offices of MF. We had several rush<br />
shipments that had to get to San Juan PR to keep our<br />
largest customer from shutting down their facility.<br />
Michael, Michelle and their teams moved 3 separate<br />
shipments from HK to San Juan over the Xmass<br />
weekend that allowed our customer to maintain<br />
operations and avoid any downtime and impact to year<br />
end revenue.<br />
Too often when things don’t go right people in my<br />
position tend to make a lot of noise and when people go<br />
above and beyond recognition is lacking.<br />
I wanted to make sure you heard from me directly that I<br />
truly appreciate the team work and professionalism<br />
showed by your Branch Managers and their staffs in<br />
helping us move the referenced freight in an expedited<br />
manner.<br />
All the best,<br />
Joe T<br />
From: Adrienne R<br />
Sent: Tuesday, 19 April 2011 09:46<br />
To: Grant Smith [MFT AKL]<br />
Subject: Bouquets for Ziggy<br />
Hi there Grant<br />
Nice to talk to you this morning.<br />
I run a business from my home in Silverdale.<br />
We have for the past 7 years been receiving monthly shipments of Kodak<br />
Chemicals. <strong>The</strong> boxes are awkward and weigh in at about 12 kgs each.<br />
We order a pallet 20 boxes per order.<br />
We have over the years had many drivers but hands down Ziggy is By far the Best<br />
….Outstanding ! We have had the pleasure of being on his run now for well over a<br />
year. If I am lucky enough to be here when he arrives we unload and stack together<br />
he is always so friendly and I look forward to the catch ups.<br />
However If I am not here he does the lot himself ,,,stacks them perfectly in their<br />
right place , rotates any old cartons left and leaves the paper work for us.<br />
This is the only way that I can think to say Thank you adequately enough.<br />
Ziggy you deserve to succeed in life I am absolutely sure that you will with such<br />
a great attitude.<br />
So Grant borrowed from the Back of a MAINFREIGHT truck :<br />
“A promise is nothing until it is delivered !”<br />
Yours sincerely<br />
Adrienne R<br />
Director Sales & Marketing<br />
From: William W<br />
Sent: Wednesday, 1 June 2011 16:50<br />
To: Don Braid<br />
Subject: Thank You<br />
Hi Don,<br />
Firstly thank you for spending time to read my e-mail,<br />
From: Natasha B<br />
Sent: Thursday, 17 February 2011 10:38<br />
To: Kerry Crocker<br />
Subject: Thanks<br />
As a shareholder I’d like to thank the Christchurch Owens branch manager<br />
and staff, recently working with Ballantynes counting stock in the<br />
Christchurch Owens warehouse over three days I got to experience the<br />
amazing team at work and I just wanted to say thank you for all the work<br />
they do. I was pleasantly surprised at how efficient, friendly and helpful<br />
everyone was to all of us.<br />
Once again thank you and keep up the good work,<br />
Kind regards, William W<br />
Hi Kerry,<br />
I pulled your email address off the <strong>Mainfreight</strong> website as I wanted to drop someone at <strong>Mainfreight</strong> a line and give<br />
some positive feedback on your team.<br />
To set the background for you, we had had a rotten week last week, every niggling little thing that could go wrong did<br />
and by the end of the week my husband and I looked at each other and said “where has our luck gone? We just can’t<br />
catch a break!”. <strong>The</strong>n the phone rang (3pm Friday afternoon) and a customer had a wrong part and needed a<br />
replacement part urgently so after ringing around a few freight companies I spoke with the lovely Charlotte in your<br />
Auckland Customer Service team who sorted out freighting the goods to Otorohonga for me.<br />
I raced the part in to your depot, met with Charlotte who had despatch slips and everything ready to go when I got<br />
there and the boys in the loading docks unloaded the part for me. As I left your yards I was still feeling a bit sorry for<br />
myself - then saw one of your trucks in front of me, which had written on the bumper “Life Isn’t Fair. Get Used To It!”.<br />
I had to laugh! It was the kick up the pants I needed and it really brightened my day.<br />
So the morals of this long-winded story are: A) Charlotte was fantastic and provided an excellent and professional<br />
service very late on a Friday afternoon and as a result I will definitely be using <strong>Mainfreight</strong> again and B) your truck<br />
messages are very apt and at times hit home at just the right time!<br />
Kind regards,<br />
Natasha B