The Team's Board Report - Mainfreight

3
New Zealand
New Zealand Forwarding – Carl George
The Year That Was
Each year brings a new set of
challenges and opportunities for
our teams and branches.
Whilst we thought we would have
seen the back of the recession last
year, with some form of normality
returning to the marketplace, we
still found ourselves right through
the country fighting hard against
the unsavoury offers of our
competitors. Many of these
operators have disappeared from
the market now. As a team we must
always stand strong and believe in
the added value we bring to our
customers, and be proud of what
we achieve each year.
Moving Forward
Our continuing goal as a business
is to improve our quality and
returns. We must always strive to
do better than the year before;
anything less is deemed a failure.
Our challenge is to make a
quantum step in the way we do
business today, challenging the old
habits of the past, being innovative,
raising the image bar, and not
accepting mediocrity.
As we follow this journey, we must
continue to enhance our already
significant footprint in New
Zealand, making bold statements
of intent to the market with the
commitment of large purpose-built,
gleaming facilities that make our
competitors shiver, our teams
proud to be a part of, and our
customers (both existing and new)
think, “I want to be a part of that”.
This year as a team we will;
• Continue to innovate with new
equipment – like we have with
grain, glass, sand, Moffat fork
trucks, refrigeration and the
soon-to-arrive version 2 of our
hard-side quad-axle semi
trailers complete with mezzanine
floors. New streams of revenue
are so important moving forward
• Have the absolute best people
in our branches; those who
understand where we are going
as a business, and who live and
breathe the “hot points” that
make us market leaders
• Bring new standards of image
and cleanliness to our business
with the lessons learnt from our
branches overseas
• Take another step in our
contribution to protecting
the environment with the
introduction of electric forkhoists
to our operations
• Live and breathe the depot
systems that are so critical to
managing and accounting for
our customers’ freight each day
• Without question, we will
provide quality and continuous
improvement in what we do
throughout our network to
enable us to improve margins hit
hard during the recession
• Work closer than we ever have
with our family from International
and Logistics to grow our
business across the supply
chain
• Strive to do more with less …
• Most importantly, we will
continue to provide a business
environment that ensures
security for our families and
a platform for all of us to be
successful in what we do.
Our Unshakable Team
Who would have thought a second
earthquake with such horrific
consequences would hit the
community of Christchurch?
We are just so lucky that we have
such a strong and resilient team in
Christchurch, who with the support
of their families were able to
continue through this difficult
period.
The unshakable Christchurch Team;
John Wright Mainfreight Christchurch
accepting the Legendary Service award on
behalf of all the teams who battled through
the devastation of the two earthquakes
that changed the lives of many