The Team's Board Report - Mainfreight
The Team's Board Report - Mainfreight
The Team's Board Report - Mainfreight
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28<br />
Overall Branch of the Year – Houston<br />
L-R:, John Hepworth, Brian Culver, Bruce Plested,<br />
Greg Howard<br />
<strong>The</strong>y get to enjoy a Bruce<br />
Springsteen guitar signed by the<br />
“E-Street Band” and Bruce<br />
Springsteen, himself, for one year.<br />
<strong>The</strong>n it will be up for grabs again<br />
next year and be moved on to the<br />
new “winner” or will Houston retain<br />
the trophy?<br />
I.C. Branch of the Year for<br />
<strong>Mainfreight</strong> was San Francisco, run<br />
by a great team of leaders.<br />
Runner-up in the I.C. branch was<br />
Tampa – it was a close call.<br />
Customer Service Award<br />
<strong>Mainfreight</strong> takes customer service<br />
seriously so this year we put a<br />
“Customer Service Award” in place.<br />
Every month all branches vote a<br />
team member from another branch<br />
who has shown superb customer<br />
service. This is an award voted on<br />
by your peers and nominees can be<br />
a branch manager, international<br />
and domestic operations, customer<br />
service, warehousing, IT, and<br />
accounting team members.<br />
Congratulations to Greg Sutton<br />
from our <strong>Mainfreight</strong> Service Center<br />
who was very surprised when we<br />
flew him in from Phoenix, Arizona<br />
to receive his reward.<br />
<strong>The</strong> Pickle Award<br />
<strong>The</strong> Pickle award was another new<br />
award for <strong>Mainfreight</strong> USA.<br />
Michael Benjamin our Chicago<br />
branch manager was the overall<br />
winner out of seven nominees.<br />
Michael went above and beyond<br />
the call of duty. Our south bound<br />
truck from Toronto got turned back<br />
by US Customs on a Sunday night<br />
which meant there was no truck in<br />
Chicago on Monday morning as<br />
scheduled to load our 50,000 lbs.<br />
Our partner Same Day dispatched<br />
another truck but that didn’t show<br />
up until 11:00pm on Monday night.<br />
Michael elected to stay and load<br />
the truck with the driver until<br />
4.00am in the morning when the<br />
driver started back to Toronto,<br />
Canada.<br />
Michael Benjamin<br />
<strong>The</strong> Pickle Award<br />
IC of the Year – San Francisco<br />
L-R: Vince Lotti, Michael Schweinberg, Jay Bellin,<br />
John Hepworth, Jim Andrews<br />
Our customers had no idea what<br />
happened and we are happy to<br />
say service expectations were met.<br />
All other nominees are posted on<br />
Connect USA.<br />
Sales Person of the Year<br />
<strong>The</strong> 2010 fiscal year was our first<br />
time to recognize the <strong>Mainfreight</strong><br />
USA Sales Person of the Year. We<br />
did not base the recognition solely<br />
on revenue, but focused more on<br />
profit and a series of KPI<br />
benchmarks. Each month we<br />
calculated the scores and secured<br />
specific feedback from branch<br />
managers.<br />
<strong>The</strong> results were very close and we<br />
are proud of all the top finishers. In<br />
the end, there was a clear winner<br />
– Silvia Mueller-Thompson in Los<br />
Angeles. We also want to<br />
congratulate Peter Burke, Tom<br />
Zalesky, and Scott Eranger for<br />
breaking the $1 million mark!!<br />
Greg Sutton - Customer Service Award<br />
Silvia Mueller-Thompson<br />
Sales Person of the Year
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