oakwood healthcare system volunteer newsletter first quarter 2012

OAKWOOD HEALTHCARE SYSTEM VOLUNTEER NEWSLETTER
FIRST QUARTER 2012

The Volunteer Vibe
Compassion: Providing care with sincerity, sensitivity and dignity for
those we serve.
Respect: Working with integrity and honor in all our relationships.
Excellence: Delivering superior results in the areas of Clinical Quality,
Service Excellence, People, Market Growth and Profitability.
Diversity: Creating an environment where individual differences
maximize our collective capabilities as a team.
Ownership: Demonstrating personal responsibility for our pride in
Oakwood through our behaviors and actions.
IN THIS ISSUE
Note from the CEO
Welcome new volunteers
2011 Tree of Lights Recap
Dave’s Corner
National Volunteer Week
Message from Bryce Rosche
Pursuit of Excellence
No smoking policy change
Volunteer in the Spotlight
Healthy Recipe
HOT volunteer opportunities
Social Media Guidelines
Volunteer Vibe – 1 st Quarter

BRIAN CONNOLLY
Delete text and place photo here
Note from the CEO
We make a living by what we get, we make a life by
what we give.
- Winston Churchill
TO ALL VOLUNTEERS: REMINDER THAT APRIL
AND MAY ARE THE ANNUAL TB SKIN TESTING
MONTHS FOR 2012. PLEASE ASK YOUR
VOLUNTEER REPRESENTATIVE FOR DETAILS.
To our Oakwood volunteers,
As organizations across the country celebrate National
Volunteer Week beginning April 15, it’s yet another
opportunity to thank you for your service.
Together, we serve more than 900,000 people in 35
communities spread across 500 square miles of
southeastern Michigan. Each hour you spend tending to
patients, bringing comfort to families and helping our
physicians and staff means so much to so many. We
would not be able to deliver patient-centered,
personalized care without you.
RENOVATIONS: The Emergency Departments at
Oakwood Hospital Medical Center and Oakwood
Annapolis Hospital will soon have a different look!
Blueprints are complete and construction is expected to
start as soon as March 2012. This will enhance customer
privacy and satisfaction. Stay tuned for pictures and
more updates!
I sincerely hope your work as an Oakwood volunteer
brings you joy, satisfaction and a sense of purpose.
Thank you for all you do for Oakwood.
Sincerely,
Brian M. Connolly
President & CEO
Oakwood Healthcare, Inc.
MOMENT FOR MEDITATION
Offers inspirational message
Oakwood Spiritual Support – with the help of a lot of
friends – is offering a new service to the Oakwood
community. Each weekday, staff, patients and family
members can dial the Oakwood “Moment for
Meditation” line to hear a recorded message of
inspiration, encouragement and support. The number
can be accessed from within Oakwood and from outside
as well.
Messages are recorded by a variety of Oakwood
personnel and reflect a special thought, message or
quote they would like to share. Look for Moment for
Meditation business cards at your site and be sure to
call 313-928-5877 every day.
For more information or to volunteer, contact Chaplain
Beverly Beltramo at 313-982-5698.
Volunteer Vibe – 1 st Quarter

Welcome New Volunteers
DECEMBER 2011, JANUARY AND FEBRUARY, 2012
Oakwood Annapolis
Oakwood Hospital & Oakwood Southshore Oakwood Rehab & Skilled
Medical Center
Nursing Center
MaryAnne Ajaero Abdallah Abusalah Evan Beaudrie Mohamad Abduljabbar
Khaled Almadhoun Asma Al-hassani Karen Blanchard Azal Ahmed
Julie Bancroft Mariagoretti Awugosi Rhonda Brown Oelkers Sheba Ahmed
Julia Bao Abubakir Baban Barbara Clark Anne Devlin
Merilda Basholli Anwar Baker Marissa ford Nabih Hammoud
Victoria Bellamy Taylor Banks Nicholas Hall Merry Herdell
Joanne Galard Diala Bazzi Linda Powell Lorenda Lewis
Amit Gill Mohamad Bazzi Lisa Spencer Arafat Mohamed
Abir Hamid Donna Bialak-Perry Sarah Tarter Sarah Tate
Vickie L. Hayes Cynthia Couture Mary Catherine Wright
Audrey Hendricks
Hussein Diab
Center for Exceptional
Families
Dana Kim Taj El-Sayed Shannon Corbett
Maria Murguia Kenneth Ericson Aida Girma
Sandra Norris Nadeen Farhat Huda Mousa
Aakash Patel Anbarood Gabbar Bradley Peltz
Saajan Patel Agnieszka Galka Maureen Webster
Sneha Patil
Loretta Rich
Adeel Siddiqui
Dilara Turk
OAKWOOD HERITAGE
Amanda Beyer
Tarenia Clark
Jeff Cook
Natasha Lancaster
Karissa Nichole Raboczkay
Grace Spilka
Fatime Ghandour
Frank Gilbert
Lamees Hasan
Joseph Marino
Rose Micek
Julia Minster
Lauren O’Leary
Victoria Palise
Michael Rizk
Mirna Salim
Natasha Sanchez
Karen Sharkey
Kirstie Sobczak
Heba Sobh
Kiera Soraghan
Jasmin Vargas
Chaher Zogheib
WE WISH A WARM WELCOME TO ALL OF
OUR NEW VOLUNTEERS!!!!
WE ARE STILL LOOKING FOR A NEWSLETTER
EDITOR. THIS WOULD BE SOMEONE
EXCEPTIONAL IN USING WORD OR
PUBLISHER. WE NEED A PERSON TO DO THE
FORMATTING AND /OR ASSEMBLY.
IF YOU ARE THAT TALENTED INDIVIDUAL,
PLEASE CONTACT NANCY GORSKI, OHMC,
AT 313-593-8016. THANK YOU!!
Volunteer Vibe – 1 st Quarter

Oakwood Southshore Medical Center’s 20 th Annual “Tree of Lights, sponsored by
Southshore’s Auxiliary Volunteers, was a huge success. Total donations received
amounted to $19,585 and 100% of this amount will go towards the “Needy Patient
Assistance” program at Southshore. Chairperson Norma Horvath, an Auxiliary
Volunteer since 1999, commented that without all the help of the Auxiliary
Volunteers, the success of T.O.L. event would not have been possible. In October,
she and her “stuffing group” (Auxiliary Volunteers Shirley LaVigne, Noreen Petersen,
Betty Lemerand, Betty Root, and Sandra Whitaker) met to prepare 958 mailings that
were sent to OSMC doctors, area businesses, service organizations, dentists,
community leaders, and past donors. On November 29, the T.O.L. tree-decorating
group (Auxiliary Volunteers Cathy Cherpak, Caroline Leedy, Betty Root, and Norma
Horvath) completed all of the decorating, including the placement of the
“Southshore Angels” and the T.O.L. Memory Book which were placed near the tree.
We had a total of 102 donors, all of whom are greatly appreciated for their
generosity. There were 14 major donors (donations of $500 and over) and 17
special, personalized plaques were prepared and placed on the angels surrounding
the tree. A total of 155 brass, personalized tree ornaments were prepared and
placed on the tree. It was a BEAUTIFUL sight to behold! On January 4, our Auxiliary
Volunteers (Cathy Cherpak, Caroline Leedy, Betty Root and Norma Horvath) came in
to “un-decorated” the tree. ” All decorations and angels were packed away waiting
for the 2012 OSMC “Tree of Lights.” Thanks to all who helped with Southshore’s
2011 “Tree of Lights” and a special thanks to the Oakwood Foundation for all of their
help, especially John O’Rourke and Casey Laughlin.
by David DeVore
Oakwood Volunteer Council Chairman
Totals for the other healthcare sites:
Oakwood Common: $5,330; Oakwood Rehab & Skilled Nursing: $50.00; Oakwood
Annapolis Hospital: $1,065; Oakwood Heritage Hospital: $240; Oakwood Hospital &
Medical Center: $8,215
2011 Tree of Lights Display at Oakwood Southshore Medical Center
Volunteer Vibe – 1 st Quarter

MESSAGE FROM
BRYCE ROSCHE
SENIOR VICE PRESIDENT
SERVICE EXCELLENCE &
BUSINESS DEVELOPMENT
April 15 - 21, 2012
It is my pleasure to announce that Debra
Gerlica has been appointed to the position
of Manager of Volunteer Services for
Oakwood Health Care System, effective
Monday, March 19, 2012. In this role,
Debra will be leading the volunteer program
development and administration, the
volunteer services representatives at each
acute care site and she will facilitate the
volunteer council.
Debra brings to her new role over 20
years of professional volunteer experience.
Before joining Oakwood she held
professional positions at Alive Hospice of
Nashville, Murfreesboro & St. Thomas
Hospital, Mercy San Juan Medical Center
and Henry Ford Wyandotte Hospital. In
addition to her professional experience,
Debra holds a Master of Business
Administration and a certification in
volunteer management (CVM).
Debra can be reached via e-mail at
debra.gerlica@oakwood.org and by phone
at 313-586-5708.
Please join me in congratulating Debra
and welcoming her to Oakwood!
Respectfully,
Volunteer Vibe – 1 st Quarter

Oakwood’s Pursuit of Excellence and the Baldrige program help us improve how we deliver care
to our patients. The feedback Oakwood received from its recent site visit guides us in our
journey of continuous improvement.
Here’s what we learned from the Baldrige team:
• Our strengths: We live our Credo, “Patients Come First,” by focusing on our patients, providing quality and safe
care, behaving ethically and serving our community. In addition, we use data to create well-thought-out ways of
doing things, and we include the entire organization in learning and using those methods. A good example is our
Service Excellence program.
• Innovation: Some tools and programs we have developed are leading-edge, such as the Oakwood Physician
Leadership Academy and the Magnificent 7 videos we have for our Service Excellence program.
• Opportunities to improve: Every organization can do better, even those recognized with an award or site visit.
Oakwood has learned that we may be able to do a better job with communication, achieving our action plans,
sharing best practices and helping our workforce to learn and grow. We can also regularly evaluate the methods
we use to conduct our business to reduce waste and be even more successful in meeting the needs of our
patients.
Here’s how you can help:
• Think of better ways to help our patients or accomplish the work you do and let us know.
• Continue to provide exceptional service to our patients and their families each and every time you volunteer.
• WOW our customers with your exceptional customer service skills every time, all the time!
Please share your ideas with your volunteer
services representative on how we can service you
and our customers more efficiently.
Ebony Conner, OHH/OSMC 313-295-5385
or 734-362-6774
Nancy Gorski , OHMC 313-593-8016
Anita Tatla, OAH 734-467-4183
Volunteer Vibe – 1 st Quarter

VOLUNTEER IN THE SPOTLIGHT
EXCELLENCE IN ACTION!
Important information for all Oakwood employees, volunteers,
physicians, patients and visitors:
As you know, our own policies indicate that the Oakwood is a
tobacco-free organization. Tobacco use is prohibited both
indoors and outdoors on any Oakwood property to create a
healthier environment for our visitors, guests, employees,
physicians, and volunteers.
The City of Dearborn has recently amended an existing ordinance
prohibiting tobacco. This ordinance includes school and hospital
properties and extends for 100 feet beyond the property line of
a school or hospital.
What does this mean for Oakwood?
• No patients, staff, physicians, visitors, volunteers or any
person at Oakwood Hospital & Medical Center is permitted to
use any tobacco product within 100 feet of the hospital (or
school) property. This includes lighted tobacco products as
well smokeless or chewing tobacco. Note that this also
includes the sidewalks in front of the hospital.
• The Dearborn Chief of Police will work with Oakwood security
staff to appoint them as special police officers with the
authority to issue citations for any violations of this
ordinance.
• Anyone violating this ordinance is guilty of a civil
infraction, punishable by a fine of $50.
Patrick Doute is an Outpatient Imaging
greeter for Oakwood Southshore
Medical Center and has been
volunteering since October 2009. He
enjoys his volunteer experience as a
greeter because he loves interacting
with everyone. Patrick takes the time
to answer questions patients may have
regarding their registration process. He
even puts children at ease before
testing by offering them candy. In
addition to Patrick’s role, he also helps
with training new volunteers as
greeters. In 2011, Patrick received a
Service Excellence award for being
mentioned by Oakwood Southshore’s
leadership team, patients, other
volunteers, and even in the Press
Ganey survey.
We thank Patrick for volunteering his
time and dedication and always
demonstrating “Patients come first”
attitude!
Please take note of this new ordinance and our ongoing
commitment to provide a healthy workplace. If you have any
questions, please contact Human Resources. Thank you.
______________________________________
Doug Welday
Executive Vice President, Operations, Oakwood Healthcare, Inc.
Division President, Oakwood Hospital & Medical Center
Volunteer Vibe – 1 st Quarter

HOT VOLUNTEER
OPPORTUNITIES
Urgent Needs
OAKWOOD ANNAPOLIS
Gift Shop
Tuesday 10a-2p, 2p-6p
Wednesday 10a-2p
Thursday 10a-2p
Saturday /Sunday 12noon – 4p
OAKWOOD HERITAGE
Welcome Center Greeters
Book Cart Volunteers
Saturdays and Sundays
Flexible hours
Gift Shop
Monday-Friday 10a-2p & 2p-6p
Sat. & Sun. 11a – 3p
OAKWOOD HOSPITAL
MEDICAL CENTER
How to make Grilled Corn Salad:
Emergency Department
Hospitality Cart
Tues. & Weds. 4p-8p
Mon.-Friday Noon – 4pm
GIFT SHOP
All days, all shifts available
OAKWOOD SOUTHSHORE
MEDICAL CENTER
GIFT SHOP
All days, all shifts available
*Gift shop volunteers receive a
40% discount on merchandise!
Grilled Corn Salad is ready to serve.
(Same recipe can be made with chick peas instead of using
corn).
Volunteer Vibe – 1 st Quarter

The Oakwood Volunteer Newsletter
Volume 4 Number 1
Dec/Jan/Feb 2011 - 2012
Published quarterly by:
The Oakwood Volunteers
Deadline for Next Issue
May 15
Production Team and
Newsletter Contacts
Shirley Bigham - Editor
sjbshamrock@yahoo.com
Shirley.bigham@oakwood.org
Nancy Gorski
Nancy.gorski@oakwood.org
Susan Pawlos & Nazish Nusrat
Assistant Editors
susanp616@gmail.com
nazish.nusrat@gmail.com
Marge Engstrom – Research
megengstrom@wowway.com
Publication: Volunteer Vibe will be published
four times a year and is made possible through the
hard work of volunteers in your organization. If you
have comments or interesting newsworthy items
you would like to share, please e-mail them to
VolunteerNews@oakwood.org or send by mail to
the Volunteer Services, Guest Relations Suite First
Floor, Oakwood Hospital & Medical Center, 18101
Oakwood Blvd., Dearborn, MI 48124-4095, or call
Dina Johnson at 313.586-5708.
Oakwood Healthcare System
Oakwood Hospital & Medical Center
(OHMC)
Nancy Gorski
313-593-8016
Nancy.gorski@oakwood.org
Oakwood Annapolis Hospital (OAH)
Anita Tatla
734-467-4183
Anita.tatla@oakwood.org
Oakwood Heritage Hospital (OHH)
Ebony Conner
313-295-5385
connere@oakwood.org
Oakwood Southshore Medical Center
(OSMC)
Ebony Conner
734-362-6774
connere@oakwood.org
Oakwood Volunteer Vibe Newsletter Guidelines
Mailings
If your address changes, please notify your
volunteer office immediately. Newsletters
delivered to an obsolete address will not be remailed.
Articles
Submission of articles and photographs are
encouraged and will be printed as space permits.
The Editor reserves the right to print, edit, or reject
any materials received based on appropriateness,
length, grammar, or material flow.
To submit an article, photograph, or
correction, electronic submission is preferred.
Email text in Word format and photographs as .jpg
files. Hard copy items may be mailed to the
Oakwood Volunteer Office Newsletter Editor. All
materials submitted become the property of the
Oakwood Volunteer Newsletter, and hard-copy
items will not be returned unless requested and
accompanied by a self-addressed, stamped
envelope.
All photographs must be accompanied by a
note of permission to use from the owner.
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Volunteer Vibe is a Green Newsletter
If you receive a hard copy and would like to save
Oakwood printing and mailing costs please e-mail the
editor at VolunteerNews@oakwood.org and provide
your e-mail address.
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The Volunteer Vibe staff is always open to suggestions for
articles, improvements, any ideas you may have that will
make this “your” newsletter better, more appealing, and
interesting to you.
Please step up with your ideas and contributions. We are
always open to hearing from you.
Currently we are looking for 1 or 2 reporters, plus another
editor who can work within a team environment.
This is the best volunteer job of all – you set your own
hours!
Volunteer Vibe – 1st Quarter

Social media tools allow people to share, collaborate and publish on the Internet. It is
An online “conversation” that happens on sites such as Facebook and Twitter as well
as in blogs, forums and other types of interactive sites.
While at home, some Oakwood personnel/volunteers may be interested in engaging in
Internet conversations to support Oakwood’s organizational objectives. We recognize the
networking opportunities social media offers and truly appreciate the support staff and
volunteers provide in promoting Oakwood’s mission, vision and values in the community.
We encourage sharing your passion for Oakwood with others and remind you, even while
not at Oakwood, to keep following policies and guidelines in mind.
Follow all applicable Oakwood Policies. For example, you must not share confidential
or proprietary information about Oakwood, and you must maintain patient privacy. Among
the policies most pertinent to this discussion are those concerning patient confidentiality,
government affairs, mutual respect, political activity, computer, e-mail and internet use,
photography and video and release of patient information to media. Social media is a
dynamic medium with Web sites, technology, access constantly evolving.
Whenever in doubt about the appropriateness of posting any content, contact Strategic
Communications at 313.586.5400.
Remember: knowingly releasing patient information is in violation of HIPAA and can
result in a one-year jail sentence and a $50,000 fine.
The most important aspect to remember about social networking is that Oakwood’s
Electronic communication policy and other policies apply in this medium. In any
Electronic communication you should always adhere to our core values of Compassion,
Respect, Excellence, Diversity and Ownership. Before participating in any of these activities,
please familiarize yourself with the following policies found on OakNet or ask your
volunteer representative for assistance.
Electronic communication
policy
HIPAA privacy information
Internet usage policy
Organizational code of conduct
Behavioral standards
Remember: Your online actions will be associated with our organization and have
the power to influence our audience’s perceptions of Oakwood and our services.
SOCIAL NETWORKS encourage
people to stay in contact with each
other, often centered on the
interests of their users (business
networks, friends networks, tastes in
music, etc.)
BLOGS are (mostly individual) web
sites with regular entries of
commentary or description of
events, which can be commented by
readers. Many blogs have become a
respected news sources in the fields
of politics, science, technology, and
entertainment.
WIKIS are collection of web pages
designed to allow anyone who
accesses them to add or modify their
content. They are typically used to
store the collective knowledge of
communities.
EVALUATION COMMUNITIES provide
collective evaluations (ratings) and
comments on already existing web
content or consumer products.
TAGGING COMMUNITIES add
categorizing keyword (tags) to
existing online content, making it
easier for other people to find and
digest it.
MICROBLOGS are a cross between
blogs and instant messaging. Users
can post short messages about
updates, contribute to ongoing
conversations or share links to blogs,
articles, and pictures.
SOCIAL MEDIA AGGREGATORS are
tools to display content from various
sources traditional news sources and
news from the tools described
above. This eliminates the need to
visit many different websites to stay
up-to-date.
Volunteer Vibe – 1st Quarter