Voice of the People http://prajavani.ap.nic.in - eGovReach
Voice of the People http://prajavani.ap.nic.in - eGovReach
Voice of the People http://prajavani.ap.nic.in - eGovReach
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Voice</strong> <strong>of</strong> <strong>the</strong> <strong>People</strong><br />
<strong>http</strong>://<strong>prajavani</strong>.<strong>ap</strong>.<strong>nic</strong>.<strong>in</strong><br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 1
NIC A.P State Centre,Hyderabad<br />
5 August 2011 2
• Effective G 2 C <strong>in</strong>terface<br />
• Use <strong>of</strong> local language - Telugu<br />
• Cut down Centralization<br />
• Ensure Quick Response<br />
• Ensure Quality <strong>of</strong> Response<br />
Thus make a SMART District<br />
Governance through e-Governance<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 3
• Give <strong>ap</strong>plication at <strong>the</strong> Collectorate<br />
• Concerned may not be available<br />
• At best, time <strong>of</strong> response can be monitored,<br />
not <strong>the</strong> quality<br />
• Not naturally amenable to automation<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 4
• Physically, <strong>the</strong> citizen travels to <strong>the</strong><br />
Hqs, thus spends lot <strong>of</strong> time and money<br />
• If <strong>the</strong> Concerned Officer is busy/on tour/ absent – <strong>the</strong><br />
citizen has to come aga<strong>in</strong> and aga<strong>in</strong><br />
• If <strong>the</strong> citizen could not meet <strong>the</strong> concerned<br />
feels dis<strong>ap</strong>po<strong>in</strong>ted.<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 5
• Gives <strong>ap</strong>plication at kiosk<br />
• Forwarded to call center<br />
• Marked to <strong>of</strong>ficer with due date<br />
• Info to <strong>ap</strong>plicant : to whom marked and time limit<br />
• Officer to feed <strong>in</strong> response<br />
• See response at kiosk<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 6
KIOSK<br />
CALL CENTRE<br />
PETITIONER<br />
OFFICER<br />
NIC A.P State Centre,Hyderabad 5 August 2011<br />
7
• Completely Web based – easy to access for<br />
<strong>of</strong>ficers and service providers<br />
• Entire <strong>ap</strong>plication <strong>in</strong> Telugu<br />
• Public Private Partnership is also possible<br />
• Self employment opportunity for Rural Youth is<br />
possible<br />
• Only a PC with <strong>in</strong>ternet is needed at dept.s.<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 8
• Provision for extension <strong>of</strong> time<br />
• Provision for <strong>in</strong>terim replies<br />
• Provision for l<strong>in</strong>ked <strong>ap</strong>peal<br />
• Cont<strong>in</strong>uous monitor<strong>in</strong>g through call center<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 9
• No Need to come to <strong>the</strong> Collectorate<br />
• Thus saves lot <strong>of</strong> time and money<br />
• Officers to feed <strong>in</strong> response<br />
• See responses at kiosk<br />
• Officers can be monitored at various levels<br />
• Centrally based web <strong>ap</strong>plication for <strong>the</strong> entire State<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 10
• Available at Mandal level<br />
• Can go down to village level<br />
• Quality <strong>of</strong> response is monitored by <strong>the</strong> <strong>ap</strong>plicant<br />
himself<br />
• Built <strong>in</strong> <strong>of</strong>ficer wise monitor<strong>in</strong>g and <strong>ap</strong>praisal system<br />
• Inherently automated process<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 11
• Serverside<br />
• Front end : ASP<br />
• Backend : SQL Server-2000<br />
• Webserver: IIS<br />
• Telugu support: CDAC-GIST Free keyboard driver<br />
• Clientside<br />
• OS : better use w<strong>in</strong>dows-xp<br />
• IE : IE-6.0<br />
• view : 800/600,encod<strong>in</strong>g:userdiff<strong>in</strong>ed<br />
• Telugu: Gist keyboard driver
• First implemented <strong>in</strong> Rangareddy<br />
District <strong>in</strong> 2006<br />
• Generalised and implemented <strong>in</strong><br />
o<strong>the</strong>r 17 districts s<strong>in</strong>ce 2007<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 13
1. RR District<br />
2. Nalgonda<br />
3. Adilabad<br />
4. Anant<strong>ap</strong>ur<br />
5. Kad<strong>ap</strong>a<br />
6. Medak<br />
7. West Godavari<br />
8. East Godavari<br />
9. Guntur<br />
10.Visakh<strong>ap</strong>atnam<br />
11.Nizamabad<br />
12.Warangal<br />
13.Karimnagar<br />
14.MahabubNagar<br />
15.Srikakulam<br />
16.Kurnool<br />
17.Vijayanagaram<br />
NIC A.P State Centre,Hyderabad<br />
5 August 2011 14
Change language