Innovation Journal - Cognizant

RETHINK - INTELLIPEAK
Over the next few days, as the client’s business and IT teams delved
into the details of Intellipeak, it became clear that this solution
addressed most of their needs. They were pleasantly surprised that the
solution offered collaborative enterprise 2.0 features, such as
community blogs and dashboards for peak business performance
monitoring; a peak readiness index to calibrate risks and heat maps to
identify peak timing of key business processes. Best of all, the
implementation plan was timed to deploy the solution for the upcoming
peak season.
The CIO gave his final approval for deploying the Intellipeak
framework, which meant the retailer’s IT team was able to take
advantage of the following capabilities:
• Identify business demands and draw a heat map: A heat map
helps capture system changes, business plans and actions in a
single sheet across a time dimension in order to identify the inherent
risks present in the environment on the road to peak season.
• Determine a Peak Readiness Index Score (PRI): A structured
questionnaire objectively assesses peak readiness across the
system, infrastructure, people and process dimensions.
• Perform a face-to-face external review of the heat map, PRI and
risks: The external review panel, comprising experts and
practitioners from Cognizant’s Business Consulting Practice,
provides an objective and unbiased review of the findings.
• Capture peak activity in a diary: Identified risks are captured and
tracked through a central portal.
“At a time when retailers are focusing on increased customer intimacy
and channel expansion as key business drivers, a hectic
holiday shopping season presents a huge opportunity.
Working with the world's leading retailers across the retail value
chain, we recognized the need for an end-to-end, nextgeneration
solution that could handle peak-season volumes
across diverse channels in multiple retail formats.
We are happy that Intellipeak provides a flawless platform to address
this need."
• Identify vulnerabilities, hot spots and risks within the landscape:
Results from the heat map and PRI score enable the identification of
“weak links” and “hot spots” within the landscape that might turn
into an issue during the peak sales season. Respective teams could
be advised to resolve these weaknesses in order to prevent failures.
Francisco D’Souza, Chief Executive Officer, Cognizant
• Capture peak performance and prepare PRI report: A structured
peak review deck helps to capture peak system performance, which
would act as input for next year. 12