Innovation Journal - Cognizant

REINVENT - CONCIERGE SERVICES
application. The payment receipts needed to be photocopied and
faxed manually to a central payment processing department. When he
did not get an e-mail confirmation that the fax receipts were received,
he had to repeat the faxing procedure all over again. Much to his
disdain, credit card payments were well past the due date by the time
the expense claim was reimbursed.
As Mark waited for the traffic light to change from red to green, he
contemplated the task of getting the sign-offs for the current contract.
Based on his experience with the previous employer, he figured he
would need to research past sales deals signed with the client, review
past contract values and seek appropriate approvals. The senior folks
performing contract reviews were always on the move, making it
difficult when they had limited connectivity.
He understood more than anyone how frustrating it was to be stranded
with no data or status availability just before you meet an important
client to finalize next steps. “It’s going to be a bumpy road ahead,”
Mark thought.
He thought knowledge transition and client calls could be another
issue, as they required setting up meeting rooms and videoconference
capabilities. Request forms with names of locations and facilities would
need to be filled out every time he wanted to schedule a video call, and
with his team spread across geographies and the client on the other
• One Cognizant is a bouquet of technology services that transforms the way systems-of-engagement work.
• Hosts specialized applications, such as Meeting Concierge, Capital Appropriation Request Concierge, Onboarding Concierge, CRM Concierge
and Expense Concierge.
• Built on the principles of user experience, social design, gamification and sub-500-millisecond performance.
• Social engineering principles eliminate the need for training, marketing and other change management strategies for adoption.
• Top-5 winner of prestigious NASSCOM Innovation Awards 2012.
• 500% productivity gain over previous systems for Cognizant associates.
• Productivity gains of 21,000 person hours.
• Cumulative cost savings of USD $2.9 million.
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