Customization - Advantech - Intelligent Automation
Customization - Advantech - Intelligent Automation Customization - Advantech - Intelligent Automation
Advantech Global Services The Infrastructure of Solution Integration Services Jeff Shy Associate Vice President Advantech Global Services Oct 31, 2009
- Page 2 and 3: Solution Integration Services (SIS)
- Page 4 and 5: Advantech Capabilities Overview ‣
- Page 6 and 7: Advantech RD Centers - Overview ‣
- Page 8 and 9: Your Benefits: Global Procurement S
- Page 10 and 11: Global Manufacturing, Quality & Ser
- Page 12 and 13: Global CTOS Services ISO 9001 Certi
- Page 14 and 15: Product Pre-selected Configuration
- Page 16 and 17: e - m a i l (Exchange 2007) Knowled
- Page 18 and 19: Advantech Logistics Model # 2 We gi
- Page 20 and 21: EDI Capability • Advantech powerf
- Page 22 and 23: Global RMA Service Global Reach eRM
- Page 24 and 25: Total Solutions and Global Support
<strong>Advantech</strong> Global Services<br />
The Infrastructure of Solution Integration Services<br />
Jeff Shy<br />
Associate Vice President<br />
<strong>Advantech</strong> Global Services<br />
Oct 31, 2009
Solution Integration Services (SIS)
<strong>Advantech</strong> Strategic Global Network<br />
- More than 3,731 employees worldwide.<br />
- 39 branch offices in 18 countries.<br />
- Design, Manufacturing, Logistics, Service and Sales Centers in US, Asia and EU.
<strong>Advantech</strong> Capabilities Overview<br />
‣ Complete Network of global facilities provides a total supply chain<br />
solution with flexibilities to meet customer unique needs<br />
Dual Main RD & Manufacturing Centers<br />
Strong RD &<br />
Design<br />
Full line<br />
Manufacturing<br />
Cost-effective<br />
Mass Production<br />
Close Loop Quality<br />
Assurance system<br />
Local<br />
RD & Design<br />
Manufacturing<br />
Regional Service Center Support<br />
Local Box-build<br />
Assembly<br />
Local Quality<br />
Assurance<br />
Dedicated<br />
Customer<br />
Focus Team<br />
After-Sales<br />
Services<br />
Global Logistics<br />
Asia N. America Europe Other Regions<br />
Flexibilities: comprehensive low volume, high mix solutions<br />
Cost-effective<br />
Efficiency; Fast Time to Market<br />
Local Single Contact<br />
Local Full Service Support
DTOS (Design To Order Services)
<strong>Advantech</strong> RD Centers - Overview<br />
‣ <strong>Advantech</strong> spends 8% of total revenue to empower our RD team<br />
RD<br />
manpower<br />
Master Degree or<br />
above (%)<br />
Taiwan Beijing Shanghai Kunshan Xian Total<br />
466 40 21 97 47 671<br />
41.41% 52.55% 4.76% - 61.7% 36.36%<br />
Manpower<br />
Total 671 Engineers,<br />
18% of total<br />
employees<br />
Dedicated RD team to<br />
serve different<br />
customers<br />
Background<br />
36.36% with Master<br />
Degree or above<br />
Average design<br />
experience<br />
> 7 years<br />
Competence<br />
x86/NPU/FPGA/<br />
CPLD/Firmware/<br />
Linux etc. design<br />
experience
Local <strong>Customization</strong> Capability<br />
‣ Strong local customization teams in TW, CN, US and EU.<br />
Taipei, Taiwan<br />
Kunshan, China Beijing, China Milpitas, US Cincinnati, US Amberg, EU<br />
21 Global EE/ME and<br />
System Engineers<br />
7 Global Program Managers<br />
22 Global Peripherals Buyers<br />
8 Global Peripheral<br />
Qualifying Engineers
Your Benefits:<br />
Global Procurement Services<br />
‣ Lower price Cost Reduction<br />
‣ Localized procurement with global network support<br />
‣ Short Lead times<br />
‣ Trusted and worry-free compatible peripherals<br />
Procurement Qualification procedures:<br />
Vendor<br />
Management<br />
• Global<br />
sourcing<br />
• AVL system<br />
Product<br />
management<br />
• Quality<br />
capability<br />
testing<br />
• Compatibility<br />
testing<br />
Procurement<br />
Management<br />
• Customized<br />
fulfillment<br />
services<br />
• One-stop<br />
shopping<br />
Trusted and Worry-free<br />
Compatible<br />
Peripheral<br />
Reliable service and<br />
price support<br />
worldwide<br />
Quality<br />
Guaranteed
Peripheral Products & Compatibility Information<br />
on Partner Zone
Global Manufacturing, Quality & Service Centers<br />
Manufacturing Centers<br />
AKMC<br />
ATMC<br />
Regional Service/Repair Centers
Regional Service Centers - Overview<br />
RSC-USA RSC-Europe RSC-Poland RSC-China RSC-China RSC-Taiwan<br />
RSC-Japan<br />
Total<br />
Space<br />
9,290 m 2 4,990 m 2 *800 m 2 *3,824 m 2* *2,150 m 2* *4,150 m 2 *400 m 2<br />
CTOS 6,000<br />
Capacity units/month<br />
2,000<br />
units/month (RMA only) 8,000<br />
units/month<br />
5,000<br />
units/month<br />
3,000<br />
units/month<br />
(RMA only)<br />
Remark: Capacities are based on current equipments with one shift<br />
*: Space of CTOS, W/H and RMA repair only
Global CTOS Services<br />
ISO 9001 Certified<br />
Shop Floor<br />
Integration system<br />
Centralized SOP DB<br />
In SharePoint for Global<br />
Project<br />
Reliability and safety<br />
Burn-In & Hi-Pot<br />
OS Expertise<br />
Microsoft OS, Embedded OS,<br />
Linux & Server Integration<br />
<strong>Customization</strong><br />
Chassis Assembly, AP, testing,<br />
RAID system integration<br />
Customized Packaging<br />
Labeling and Barcode<br />
Capabilities, Logo Silk-<br />
Screening Available
CTOS Portal for Partner
Product<br />
Pre-selected Configuration
Easy to Configure Your System<br />
Build Your System<br />
More Options
e - m a i l (Exchange 2007)<br />
Knowledge Mgmt<br />
<strong>Advantech</strong> Wiki<br />
System<br />
Administration<br />
Global Logistic- IT Infrastructure<br />
Customers/Employees/Suppliers<br />
Partner Portal Employee Portal Supplier Portal<br />
Shopping Cart<br />
Collaboration<br />
Self-Services<br />
Subscription<br />
MS Biztalk<br />
Shop Floor<br />
Agile PLM<br />
Siebel CRM<br />
BI<br />
eManager<br />
SAP ERP<br />
SCM<br />
(SAP APO)<br />
JCC Payroll<br />
SAP BW<br />
Information Technology Architecture
<strong>Advantech</strong> Logistics Model # 1<br />
We help you save through centralized manufacturing and direct<br />
drop ship to your end users.<br />
HQ<br />
Factory<br />
End customer
<strong>Advantech</strong> Logistics Model # 2<br />
We give you the flexibility to store buffer at local hub for your<br />
immediate needs.<br />
HUB<br />
HUB<br />
HUB<br />
HQ<br />
Factory<br />
End customer
<strong>Advantech</strong> Logistics Model # 3<br />
Local service centers also provide localized production and<br />
support services for ultimate flexibility.<br />
Regional Service<br />
Center<br />
Regional Service<br />
Center<br />
Regional Service<br />
Center<br />
HQ<br />
Factory<br />
End customer
EDI Capability<br />
• <strong>Advantech</strong> powerful IT capacity has greatly enhanced<br />
<strong>Advantech</strong> logistics model:<br />
o<br />
o<br />
o<br />
o<br />
EDI with customers / suppliers<br />
Order function automation linkage<br />
Inventory / tracking information sharing<br />
My <strong>Advantech</strong> and Partner Zone<br />
<strong>Advantech</strong><br />
Order/shipping<br />
info exchange<br />
Customers<br />
Or Partners<br />
ERP<br />
ERP<br />
Database<br />
Third Party<br />
Database
Local Quality Assurance & Services<br />
Europe Quality Assurance<br />
America Quality Assurance<br />
China Quality Assurance<br />
Kunshan Quality Center<br />
• Local Quality Assurance<br />
Local IQC for incoming material and product inspection<br />
Corporate Quality Assurance<br />
At Taiwan<br />
• Local Quality Service<br />
Collect quality history locally from customer<br />
• Local Quality Window<br />
Dedicated quality window for customer
Global RMA Service<br />
Global Reach<br />
eRMA<br />
System<br />
• S/N Query<br />
• CTO Doc<br />
• Warranty Inquiry<br />
SAP/SFIS/CRM<br />
Regional Repair Center<br />
Local Contact<br />
Partners<br />
Warranty Service<br />
Customers
Value-added After-sales Service Options<br />
Your Benefits:<br />
• Reduce costly downtime<br />
• Changing business needs<br />
• Minimized lost productivity<br />
• Easy budgeting management<br />
Extended Warranty Onsite Service Advanced Replacement<br />
NEW!<br />
Technology Update<br />
NEW!<br />
System Rescue<br />
Fast Repair<br />
Data Security Upgrade Service Pick Up Service<br />
NEW!<br />
Preventive Maintenance
Total Solutions and Global Support<br />
Global Design, Manufacturing, Integration, Logistics and<br />
After-sales support with the most professional capability.<br />
Design<br />
Global Service Centers support your worldwide end customers<br />
with the fast response time.
Q & A<br />
Factory Tour