Customization - Advantech - Intelligent Automation

Advantech Global Services
The Infrastructure of Solution Integration Services
Jeff Shy
Associate Vice President
Advantech Global Services
Oct 31, 2009

Solution Integration Services (SIS)

Advantech Strategic Global Network
- More than 3,731 employees worldwide.
- 39 branch offices in 18 countries.
- Design, Manufacturing, Logistics, Service and Sales Centers in US, Asia and EU.

Advantech Capabilities Overview
‣ Complete Network of global facilities provides a total supply chain
solution with flexibilities to meet customer unique needs
Dual Main RD & Manufacturing Centers
Strong RD &
Design
Full line
Manufacturing
Cost-effective
Mass Production
Close Loop Quality
Assurance system
Local
RD & Design
Manufacturing
Regional Service Center Support
Local Box-build
Assembly
Local Quality
Assurance
Dedicated
Customer
Focus Team
After-Sales
Services
Global Logistics
Asia N. America Europe Other Regions
Flexibilities: comprehensive low volume, high mix solutions
Cost-effective
Efficiency; Fast Time to Market
Local Single Contact
Local Full Service Support

DTOS (Design To Order Services)

Advantech RD Centers - Overview
‣ Advantech spends 8% of total revenue to empower our RD team
RD
manpower
Master Degree or
above (%)
Taiwan Beijing Shanghai Kunshan Xian Total
466 40 21 97 47 671
41.41% 52.55% 4.76% - 61.7% 36.36%
Manpower
Total 671 Engineers,
18% of total
employees
Dedicated RD team to
serve different
customers
Background
36.36% with Master
Degree or above
Average design
experience
> 7 years
Competence
x86/NPU/FPGA/
CPLD/Firmware/
Linux etc. design
experience

Local Customization Capability
‣ Strong local customization teams in TW, CN, US and EU.
Taipei, Taiwan
Kunshan, China Beijing, China Milpitas, US Cincinnati, US Amberg, EU
21 Global EE/ME and
System Engineers
7 Global Program Managers
22 Global Peripherals Buyers
8 Global Peripheral
Qualifying Engineers

Your Benefits:
Global Procurement Services
‣ Lower price Cost Reduction
‣ Localized procurement with global network support
‣ Short Lead times
‣ Trusted and worry-free compatible peripherals
Procurement Qualification procedures:
Vendor
Management
• Global
sourcing
• AVL system
Product
management
• Quality
capability
testing
• Compatibility
testing
Procurement
Management
• Customized
fulfillment
services
• One-stop
shopping
Trusted and Worry-free
Compatible
Peripheral
Reliable service and
price support
worldwide
Quality
Guaranteed

Peripheral Products & Compatibility Information
on Partner Zone

Global Manufacturing, Quality & Service Centers
Manufacturing Centers
AKMC
ATMC
Regional Service/Repair Centers

Regional Service Centers - Overview
RSC-USA RSC-Europe RSC-Poland RSC-China RSC-China RSC-Taiwan
RSC-Japan
Total
Space
9,290 m 2 4,990 m 2 *800 m 2 *3,824 m 2* *2,150 m 2* *4,150 m 2 *400 m 2
CTOS 6,000
Capacity units/month
2,000
units/month (RMA only) 8,000
units/month
5,000
units/month
3,000
units/month
(RMA only)
Remark: Capacities are based on current equipments with one shift
*: Space of CTOS, W/H and RMA repair only

Global CTOS Services
ISO 9001 Certified
Shop Floor
Integration system
Centralized SOP DB
In SharePoint for Global
Project
Reliability and safety
Burn-In & Hi-Pot
OS Expertise
Microsoft OS, Embedded OS,
Linux & Server Integration
Customization
Chassis Assembly, AP, testing,
RAID system integration
Customized Packaging
Labeling and Barcode
Capabilities, Logo Silk-
Screening Available

CTOS Portal for Partner

Product
Pre-selected Configuration

Easy to Configure Your System
Build Your System
More Options

e - m a i l (Exchange 2007)
Knowledge Mgmt
Advantech Wiki
System
Administration
Global Logistic- IT Infrastructure
Customers/Employees/Suppliers
Partner Portal Employee Portal Supplier Portal
Shopping Cart
Collaboration
Self-Services
Subscription
MS Biztalk
Shop Floor
Agile PLM
Siebel CRM
BI
eManager
SAP ERP
SCM
(SAP APO)
JCC Payroll
SAP BW
Information Technology Architecture

Advantech Logistics Model # 1
We help you save through centralized manufacturing and direct
drop ship to your end users.
HQ
Factory
End customer

Advantech Logistics Model # 2
We give you the flexibility to store buffer at local hub for your
immediate needs.
HUB
HUB
HUB
HQ
Factory
End customer

Advantech Logistics Model # 3
Local service centers also provide localized production and
support services for ultimate flexibility.
Regional Service
Center
Regional Service
Center
Regional Service
Center
HQ
Factory
End customer

EDI Capability
• Advantech powerful IT capacity has greatly enhanced
Advantech logistics model:
o
o
o
o
EDI with customers / suppliers
Order function automation linkage
Inventory / tracking information sharing
My Advantech and Partner Zone
Advantech
Order/shipping
info exchange
Customers
Or Partners
ERP
ERP
Database
Third Party
Database

Local Quality Assurance & Services
Europe Quality Assurance
America Quality Assurance
China Quality Assurance
Kunshan Quality Center
• Local Quality Assurance
Local IQC for incoming material and product inspection
Corporate Quality Assurance
At Taiwan
• Local Quality Service
Collect quality history locally from customer
• Local Quality Window
Dedicated quality window for customer

Global RMA Service
Global Reach
eRMA
System
• S/N Query
• CTO Doc
• Warranty Inquiry
SAP/SFIS/CRM
Regional Repair Center
Local Contact
Partners
Warranty Service
Customers

Value-added After-sales Service Options
Your Benefits:
• Reduce costly downtime
• Changing business needs
• Minimized lost productivity
• Easy budgeting management
Extended Warranty Onsite Service Advanced Replacement
NEW!
Technology Update
NEW!
System Rescue
Fast Repair
Data Security Upgrade Service Pick Up Service
NEW!
Preventive Maintenance

Total Solutions and Global Support
Global Design, Manufacturing, Integration, Logistics and
After-sales support with the most professional capability.
Design
Global Service Centers support your worldwide end customers
with the fast response time.

Q & A
Factory Tour