Warranty Procedure - Edbro - Customer.pdf - Transpec

Transport Specialties Ltd
Cnr Kerrs and Ash Rds, Wiri,
PO Box 98971, Manukau City 2241.
Phone: (09) 980 7300 Fax: (09) 980 7306
Email: mailroom@transpecs.co.nz
Edbro Warranty Claims
Transport Specialties Limited reflects the warranty conditions of the manufacturer. Unless
otherwise stated this warranty policy warrants products sold by the company against defective
material and workmanship for a period of 12 months or 130,000 kms of vehicle service, whichever
comes first.
All manufacturers warranty excludes normal wear and tear, damage from misuse, improper
installation or maintenance, labour, loss of time or usage, or subsequent damage.
Notwithstanding the above, when any component fails within the above warranty period and
warranty is accepted by Transport Specialties, Transport Specialties will review the circumstances
and give reasonable consideration to the labour cost to replace the failed component(s).
Transport Specialties Limited shall be the sole and final judge as to the acceptance or otherwise of
a warranty claim against any part or component, and also in respect of whether parts will be
replaced, repaired, or credited in part or in full.
Any product failure arising from incorrect installation of components, vehicle manufacture defects
or repair work are not covered by these warranty terms and conditions and is the responsibility of
the trailer builder or repair agent.
If you have any questions on the warranty terms and conditions, please contact Transpecs.
Notification must be received by Transpecs within 24 hours of a product failure.
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A repairer needs to get the following details before contacting Tranpecs:
Repairer: (Who is doing work)
Name:
Contact:
Phone:
Owner : (Of the trailer)
Name:
Contact:
Age of vehicle:
Rego:
Kms:
Fault:
You must also get an order number from your customer (owner of vehicle) should warranty be
declined by Edbro
Transpecs will send you either by fax or email;
Requirements to be able to make claim
Photo template
Service Report Form to be completed
Warranty Procedure Flowchart
Service Report
You must either fax or email back completed service report form with details of
• Fault
• Cause
• Rectification
• Photos – standard trailer identification – see photos below
• Photos – failed product in situ
• Proforma/sample invoice or service estimate
The service report needs to be completed in full within 5 days of repair date and along with photos
and sample invoice be sent to Transpecs. Failure to complete the form in full or supply the
mandatory photos will jeopardise the claim.
Transpecs will issue a warranty reference number. This number must be used on all
correspondence.
The Repairer must supply an order number for replacement parts, the warranty number can not be
used for replacement parts.
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Photos
The photos are a mandatory requirement from Edbro in England.
Standard identification photos required: rego plate (1), vin and rego sticker (2), hubo (3), failed
product as on vehicle (in situ), failed product i.d. tag (4).
Further photos could be required dependent on product failure.
These photos are sent to Edbro as a standard part of their claim process, so photos need to be
good, clear and focussed shots of the product or trailer part.
Edbro will decline warranty claims without clear proof.
Examples of standard Identification photos
Rego Plate (1) VIN & Rego sticker (2)
Hubo (3) Failed part i.d. tag (4)
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Returned warranty parts
Product should be returned within 7 days at the Repairers own cost.
Follow-up letters are sent should failed product not be returned within 7 days.
If product is not returned within 30 days the warranty will be declined
Declined letter
Should the claim be declined, the reason will be put into a letter and sent to the Repairer.
Approval Letter
If the claim is approved, the reason and confirmation of action taken will be put into a letter and
sent to the Repairer.
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