Course Calendar 2011-2012 - Champlain College Saint-Lambert

Tourism
414-311-LA
See 414-613-LA Course for description
Destination Analysis: Europe
(Concentration course for Tourism students only)
4 hours/week Units: 2.00
Prerequisite: 320-122, 414-112 and 414-212
414-312-LA
Tourism Consumer Behaviour
(Concentration course for Tourism students only)
This course will analyze customer behaviour in Tourism.
Students will explore psychological theories of
perception, personality, and motivation as they relate to
tourist behaviour. Personal factors and interpersonal
factors affecting decision making; market segmentation;
target market selection; positioning; and statistical travel
data will be included.
3 hours/week Units: 1.66
Prerequisite: 414-225
414-313-LA
Sales Techniques
(Concentration course for Tourism students only)
This course will focus on applying tourism sales techniques.
Particular emphasis will be placed on examining the ethical
standards expected of a sales person in Tourism, processing
information on products, services and target clients. In
addition, students will learn how to make contact with
present and potential clients. Moreover, the different steps
in the sales process will be looked upon and students will
apply these skills in various tourism sector situations
including telephone sales. Furthermore, students will be
asked to search for sponsors in their participation of a sales
event. Finally, understanding and applying the principles of
interval selling will be covered.
4 hours/week Units: 2.00
414-344-LA
Sustainable Tourism Practices
(Concentration course for Tourism students only)
More and more tourism businesses try to integrate
sustainable development principles to maintain and grow
their companies in environmentally and socially
responsible ways. In this course knowledge will be
acquired and applied to face the challenge of making
tourism more sustainable tomorrow through the
operational management practices of tourism
businesses.
3 hours/week Units: 2.00
414-411-LA
See 414-613-LA Course for description
Destination Analysis: Exotic
(Concentration course for Tourism students only)
4 hours/week Units: 2.00
Prerequisite: 320-122, 414-112, 414-212 and 414-311
414-413-LA
Hotel Operations
(Concentration course for Tourism students only)
In this course the intricacies of travel automation will be
explored. Classes are designed to prepare the student to
function effectively in an automated environment through
the use of a central reservation system. During this course,
students will perform basic functions on computer
reservation systems pertinent to the accommodations
sector.
3 hours/week Units: 1.66
Prerequisite: 414-211 & 414-225
414-414-LA
Customized Individual Travel
(Concentration course for Tourism students only)
An individual's uniqueness often provides the starting point
to planning an individualized itinerary that will meet their
personal expectations and budget. Professional planners
must be able to interpret this individual's needs in addition
to knowing geography, world-wide infrastructure, and
terminology as it pertains to the multitude of individual
travel components. More importantly, planners must also
identify, categorize and interpret the resources available to
them. In this course, students will assume the role of travel
planners and learn how to identify the components of a
request for travel arrangements. Then students will learn
how to differentiate between various prices (interpret and
apply correct construction techniques) and their formats
and given various client descriptions, construct complete
client itineraries detailing all activities and costs.
4 hours/week Units: 2.00
Prerequisite: 414-225