Course Calendar 2011-2012 - Champlain College Saint-Lambert

Tourism
414-111-LA
Introduction to Tourism Management
(Concentration course for Tourism students only)
This course will give the students an understanding of
the tourism industry, its structure, the 8 sectors, and its
basic terminology. The past, present and the future of
tourism will be studied in terms of global and national
perspectives. The focus of the course will be on tourism
entry-level employment and management careers.
Students will be encouraged to practice time
management and other study techniques.
4 hours/week Units: 2.00
414-112-LA
See 414-613-LA Course for description
Tourism in Québec and Canada
(Concentration course for Tourism students only)
4 hours/week Units: 2.00
414-113-LA
Computer Applications for Tourism
(Concentration course for Tourism students only)
In this course students will examine the importance of
technology and computer applications for the travel and
tourism industry. Topics that will be addressed will include
the essentials of computer systems, Microsoft Office, the
use of the Internet, as well as technological advances as
they pertain to the travel and tourism industry.
Simultaneously, lab emphasis will be on learning to work
with the computer as an effective tool.
4 hours/week Units: 2.00
414-211-LA
Customer Service Management
(Concentration course for Tourism students only)
In this course, students will examine all the components
involved in providing excellent customer service. Particular
emphasis will be placed on welcoming tourist clients - the
hospitality process of customer service in the various
tourism sectors. Moreover students will learn the
importance of professionalism when working with tourists
and will include developing skills on how to intervene in
situations that require protocol, how to resolve conflicts,
and how to use the phone as a means of rendering quality
customer service. Guest speakers and outings will
complement the course.
4 hours/week Units: 2.00
414-212-LA
See 414-613-LA Course for description
Tourism in U.S.A. and Mexico
(Concentration course for Tourism students only)
5 hours/week Units: 2.66
Prerequisite: 320-122 and 414-112
414-213-LA
Industry Field Studies
(Concentration course for Tourism students only)
Training for a career in tourism cannot go without being
exposed to the tourism industry outside the college. All
tourism businesses are different in terms of their
operations, how they are managed, and what the
responsibilities are of their employers. The course, then,
gives the students the necessary eye-opener into several
tourism service companies to gain an early understanding of
the working world. This will also facilitate the student’s
preparation for a career orientation in the tourism industry.
3 hours/week Units: 1.66
414-225-LA
Introduction to Tourism Marketing
(Concentration course for Tourism students only)
This course will analyze the range of tourism supply by
categorizing different products and services. Tourist
products and services will be considered from the point
of view of business marketing. Students will not only
compare various products, services, and attractions, but
also identify business opportunities.
3 hours/week Units: 1.66
Prerequisite: 414-111
414-234-LA
Tourism Research Methods
(Concentration course for Tourism students only)
This course is a step-by-step guide to researching and
writing about topics pertinent to the Tourism Industry.
During the semester a practical “hands-on” approach will
provide the framework for understanding how to assess,
read, evaluate and manage information. By the end of
the course the students will have examined the entire
process of doing research and will have designed a
research project of their own. Accordingly, computers
will support this dynamic process as the learner advances
through the different stages of research.
3 hours/week Units: 2.00
Prerequisite: 414-113