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MRM pg 1-5.pdf - Mabati Rolling Mills

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MABATINEWS<br />

Balanced Scorecard<br />

As some of you may be aware, <strong>Mabati</strong> <strong>Rolling</strong> <strong>Mills</strong> has<br />

embraced the Balanced Scorecard philosophy alongside the<br />

Gemba Kaizen principles in the leadership and performance<br />

management strategy. Both initiatives are complementary rather<br />

than being in competition with each other. The Balanced Scorecard<br />

(BSC) is a strategic management system originated by Robert Kaplan<br />

(Harvard Business School) and David Norton in the early 1990s<br />

in the United States. It is a<br />

methodology that actualizes<br />

corporate strategy.<br />

<strong>MRM</strong> embarked on the<br />

mechanics of implementing<br />

BSC, starting with top level<br />

management this July. The<br />

plan is to initiate the concept<br />

and cascade the learning<br />

process to all key players in<br />

the supply chain loop. By<br />

embracing the BSC system,<br />

<strong>MRM</strong> is aiming at empowering<br />

all key players with appropriate<br />

competencies to develop<br />

metrics, collect data and<br />

analyze it relative to each of<br />

the following key performance<br />

perspectives:<br />

The Business Process<br />

Perspective<br />

The Customer Perspective<br />

The Financial Perspective<br />

The COO Mr. Mahesh Chavda and<br />

Manager HR Mr. Tony Nasirembe<br />

who have spearheaded the<br />

balanced scorecard initiative.<br />

The Learning, Growth and Human Resources<br />

Development Perspective<br />

<strong>MRM</strong> Employees recite<br />

the Gemba Kaizan<br />

Pledge before starting<br />

work every morning.<br />

Performance areas that need improvement will be easily<br />

identified. Appropriate training programs will purposely be designed<br />

and implemented. The result of this will be the creation of a high<br />

performance workforce.<br />

Studies have shown that by 2004 about 57% of global<br />

companies were using BSC as their strategic management tool.<br />

The companies using BSC included well known corporations such<br />

as British Telecommunications Worldwide, Caterpillar Inc.<br />

DaimlerChrysler, Defence Logistics Agency, DuPont, Ford<br />

Motor Company, General Electric Company, High Performance<br />

Systems, Inc. Hilton Hotels Corp., IBM, NCR Corp., Ricoh Corp.<br />

Royal Canadian Mounted Police and UPS.<br />

General Electric won the global leadership as the most<br />

admired corporation in (2006) taking over from Wal-Mart.<br />

Incidentally, the No. 2 position was won by Toyota Motors<br />

which applies the Kaizen principles in its management<br />

strategy.<br />

<strong>MRM</strong> has been using the Kaizen principles for sometime<br />

now. Coupled with the BSC strategy, it can be said that <strong>MRM</strong><br />

has taken advantage of a unique leadership position to use<br />

the best from both worlds.<br />

BSC goes beyond embracing management concepts.<br />

It calls for identification of the right people with the right<br />

Corporate Governance<br />

Perspective<br />

By addressing these performance perspectives the<br />

Company’s strategic performance objectives would<br />

review the vision and align all performance objectives to the mission<br />

and strategy implementation. Strategic corporate objectives will be<br />

articulated, making it possible for the departmental and individual<br />

objectives to be linked to complete the value chain loop.<br />

Balanced Scorecard and Gemba Kaizen<br />

initiatives<br />

The two perspectives provide powerful platforms for employees to<br />

link corporate vision, mission to corporate strategy. It provides a<br />

clear focus of everyone to work in tandem with the other creating a<br />

very powerful performance bond.<br />

skills, competencies and attitude for the right jobs throughout<br />

the organization structure. The result will be creation of high<br />

performance teams that deliver world-class value to customers,<br />

employees and other stakeholders.<br />

The Kemba Kaizan “alone I am weak, together we are strong”<br />

slogan is the epitome of team work. Every employee sees the<br />

strength rather than the weakness in each other. By holding<br />

hands in a circular formation every morning the energy from every<br />

individual is combined to generate powerful energy source capable<br />

of shifting the <strong>MRM</strong> performance paradigm to the next level in<br />

corporate competitiveness. Cheers!<br />

14<br />

M A B A T I N E W S

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