You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
MABATINEWS<br />
Balanced Scorecard<br />
As some of you may be aware, <strong>Mabati</strong> <strong>Rolling</strong> <strong>Mills</strong> has<br />
embraced the Balanced Scorecard philosophy alongside the<br />
Gemba Kaizen principles in the leadership and performance<br />
management strategy. Both initiatives are complementary rather<br />
than being in competition with each other. The Balanced Scorecard<br />
(BSC) is a strategic management system originated by Robert Kaplan<br />
(Harvard Business School) and David Norton in the early 1990s<br />
in the United States. It is a<br />
methodology that actualizes<br />
corporate strategy.<br />
<strong>MRM</strong> embarked on the<br />
mechanics of implementing<br />
BSC, starting with top level<br />
management this July. The<br />
plan is to initiate the concept<br />
and cascade the learning<br />
process to all key players in<br />
the supply chain loop. By<br />
embracing the BSC system,<br />
<strong>MRM</strong> is aiming at empowering<br />
all key players with appropriate<br />
competencies to develop<br />
metrics, collect data and<br />
analyze it relative to each of<br />
the following key performance<br />
perspectives:<br />
The Business Process<br />
Perspective<br />
The Customer Perspective<br />
The Financial Perspective<br />
The COO Mr. Mahesh Chavda and<br />
Manager HR Mr. Tony Nasirembe<br />
who have spearheaded the<br />
balanced scorecard initiative.<br />
The Learning, Growth and Human Resources<br />
Development Perspective<br />
<strong>MRM</strong> Employees recite<br />
the Gemba Kaizan<br />
Pledge before starting<br />
work every morning.<br />
Performance areas that need improvement will be easily<br />
identified. Appropriate training programs will purposely be designed<br />
and implemented. The result of this will be the creation of a high<br />
performance workforce.<br />
Studies have shown that by 2004 about 57% of global<br />
companies were using BSC as their strategic management tool.<br />
The companies using BSC included well known corporations such<br />
as British Telecommunications Worldwide, Caterpillar Inc.<br />
DaimlerChrysler, Defence Logistics Agency, DuPont, Ford<br />
Motor Company, General Electric Company, High Performance<br />
Systems, Inc. Hilton Hotels Corp., IBM, NCR Corp., Ricoh Corp.<br />
Royal Canadian Mounted Police and UPS.<br />
General Electric won the global leadership as the most<br />
admired corporation in (2006) taking over from Wal-Mart.<br />
Incidentally, the No. 2 position was won by Toyota Motors<br />
which applies the Kaizen principles in its management<br />
strategy.<br />
<strong>MRM</strong> has been using the Kaizen principles for sometime<br />
now. Coupled with the BSC strategy, it can be said that <strong>MRM</strong><br />
has taken advantage of a unique leadership position to use<br />
the best from both worlds.<br />
BSC goes beyond embracing management concepts.<br />
It calls for identification of the right people with the right<br />
Corporate Governance<br />
Perspective<br />
By addressing these performance perspectives the<br />
Company’s strategic performance objectives would<br />
review the vision and align all performance objectives to the mission<br />
and strategy implementation. Strategic corporate objectives will be<br />
articulated, making it possible for the departmental and individual<br />
objectives to be linked to complete the value chain loop.<br />
Balanced Scorecard and Gemba Kaizen<br />
initiatives<br />
The two perspectives provide powerful platforms for employees to<br />
link corporate vision, mission to corporate strategy. It provides a<br />
clear focus of everyone to work in tandem with the other creating a<br />
very powerful performance bond.<br />
skills, competencies and attitude for the right jobs throughout<br />
the organization structure. The result will be creation of high<br />
performance teams that deliver world-class value to customers,<br />
employees and other stakeholders.<br />
The Kemba Kaizan “alone I am weak, together we are strong”<br />
slogan is the epitome of team work. Every employee sees the<br />
strength rather than the weakness in each other. By holding<br />
hands in a circular formation every morning the energy from every<br />
individual is combined to generate powerful energy source capable<br />
of shifting the <strong>MRM</strong> performance paradigm to the next level in<br />
corporate competitiveness. Cheers!<br />
14<br />
M A B A T I N E W S