BHRUT annual report 2009 - Barking Havering and Redbridge ...

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Annual Report & Accounts 2009-2010 11 Improving patient experience This year the Trust has been focussing on the care our patients receive, and ensuring they are having the best possible experience while they are with us. An Improving Patient Experience Board has been set up, with staff and patients looking at better ways of delivering care and communicating with patients and visitors. The group covers everything from patient information to the quality of food. It is also planning to introduce real time surveys so that we can get immediate feedback from patients on how they are being treated and what improvements they would like to see. Our patient representatives also play an invaluable role in giving us a service user’s perspective on our hospitals and services. Visible Leadership This year a new programme was launched which sees all matrons and senior nursing staff – including our Director of Nursing – back on the wards. Every Monday they join a ward to look at key indicators of patient care, including pressure ulcer risk assessment, nutrition assessment, patient observations, and hand hygiene. The programme has been received positively by the wards, who have welcomed the additional support from senior nurses. Standards of care are improving and ideas being shared to improve the all round patient experience. Building and redecoration work has taken place at King George Hospital this year to ensure that patients can be nursed in single sex areas, and do not have to share bathrooms with people of the opposite sex. New initiatives have also been introduced to make sure that patients are treated with privacy and dignity, such as protected meal times. Although the initiatives will take time to embed, our national patient survey results have improved year on year (table below). Patient experience 2007/08 2008/09 2009/10 Target Number of formal complaints received 1068 940 566 636 Percentage of patients who always felt they N/A 70.00% 72.00% Not set were treated with dignity and respect (Annual Inpatient Survey) Percentage of patients who were always N/A 63.00% 71.00% Not set given enough privacy when discussing their condition or treatment Improving patient experience
12 Barking, Havering & Redbridge University Hospitals NHS Trust Our staff We employ over four and a half thousand Full Time Equivalent (FTE) staff, who are our most important resource. Without our skilled and dedicated workforce we could not continue to make a difference to the people who need to use our services. As a responsible employer, we aim to provide opportunities for career and personal development and to recognise the hard work and commitment of our staff. A Stroke Open Day was also held to attract Staff Nurses, Clinical Nurse Specialists, Stroke Facilitators and a Ward Sister. Over the past 12 months the total number of Staff Nurses appointed was 145 and the total number of HCAs during the same period was 115. Staff in post (FTE) March 31 2010 Unqualified Nurses & Patient-care Support Workers 643.8 13% Allied Health Professionals 315.0 6% Professional, Technical & Scientific 526.1 11% Ancillary & Non-patient-care Support Workers 30.0 1% Midwives 226.9 5% Admin, Clerical & Maintenance 973.8 20% Qualified Nurses 1396.9 27% Medical Training grades 378.8 8% Medical Career grades 417.9 8% Despite a small overall growth in staff numbers, there has been growth in front-line roles - those with direct responsibility for patient care. Recruitment Activities A successful Maternity Open Day was held to recruit midwives and Neonatal Nurses. The event led to the recruitment of six substantive midwives, a Neonatal Nurse and two Bank Midwives. Sickness Absence Trust-wide sickness absence for 2009/10 was 5.53%. The rate is calculated using the Electronic Staff Record (ESR) where all reported sickness absence is recorded. ESR is able to calculate a percentage sickness absence rate using the total number of days absence recorded and total number of working days available. The Trust is taking action to support staff returning to work more quickly as well as instigating initiatives to Our staff
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