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CR&S 2010
Our
marketplace
Affordable products
and services
Affordability extends beyond our
Residential business as we aim to provide
good quality space and good value
services to our tenants throughout our
retail, office and industrial assets.
For many years we have worked with
a variety of external agents, such as
marketing experts, financial planners
and merchandising specialists, to help
our tenants facing financial difficulties. In
FY11 we will be partnering with a training
provider to deliver voluntary training to
retail tenants on financial management.
We also provide low cost or free casual
leasing space to not-for-profit and
community groups in our retail centres.
This has been extended to occasional
support to tenants such as the not-forprofit
organisation, Sydney Care which,
at no cost, uses office and warehouse
space in our facility at North Ryde, Triniti.
We see this as a tangible way to support
community organisations.
To further extend our support to tenants
to meet affordability needs, we have
partnered with the New South Wales
Department of Climate Change and
Water to provide retail tenants with energy
efficiency training. This training – delivered
in a dynamic, online format – will help
our tenants reduce their energy bills
and improve environmental efficiencies.
We will report on outcomes in our
CR&S report 2011.
Our suppliers
Engaging our suppliers
As a property owner, manager and
developer, we have a large number of
contractors and suppliers. We recognise
that we can have a significant impact by
engaging with them on sustainability. Our
contractors and suppliers include builders
and civil contractors, as well as security
and cleaning service providers. Despite
our lack of direct control over these
activities, we can influence the decisions
made by our contractors on the selection
of materials and the working conditions
of their employees, by setting clear
expectations. Engaging our suppliers is
a key focus area for us and allows us to:
• Manage shared risks in relation to
green tools and regulatory reporting,
• Discover shared innovation
opportunities,
• Work together to enhance our
relationships with the communities
in which we operate.
In FY10 we began integrating CR&S
requirements, systems and targets
into scope of work documents and
specifications for our suppliers.
We have developed sustainability
guidelines in our business units to
help suppliers better understand
our sustainability goals.
Most suppliers already recognise
that sustainability initiatives and obligations
are part of doing business with us. We are
working with suppliers to support them as
they expand their commitments and face
emerging regulatory requirements and
growing stakeholder expectations.
Sustainability obligations for
our suppliers
Our suppliers’ performance, where
possible, is measured against specified
sustainability obligations. These measures
are generally reviewed monthly or as part
of the project completion review. Examples
of our sustainability obligations are:
Labour – Obligations are embedded in
the general conditions of contract and are
reviewed regularly to ensure compliance.
They cover issues such as wages,
insurance and payment of benefits.
Health and Safety – Obligations reflect
statutory obligations and are embedded
in the general conditions of contract.
Compliance with these obligations is
monitored as part of asset reviews.
Environmental – Obligations reflect
statutory obligations and are embedded
in the general conditions of contract.
Compliance with these obligations is
monitored as part of asset reviews.
Waste – We have set targets for increasing
the amount of waste that is diverted from
landfill to recycling. For our office business
a target of 70 per cent diversion from
landfill forms part of the waste agreement.
Mechanical – Capital expenditure (capex)
projects now specify low emission and
energy-efficient equipment. Where possible
low environmental impact materials are
being used. Testing and balancing new air
conditioning plant and other equipment is
now focused on optimising the building’s
NABERS rating, improving building energy
efficiency and maximising overall plant/
equipment performance.
Lifts – Capex projects specify, where
possible, renewable and environmentallysensitive
material. Systems are also
designed to operate in the most energyefficient
manner.
Security – We are introducing customer
service training for our security suppliers.
This will help increase the skills of security
contractors and will lead to improved
service levels and customer interaction.
The labour, health and safety and
environmental measures are core
requirements for all suppliers. The other
measures listed above are selected after
consideration of the scope of the works
and services to be delivered and the
opportunities available.
We are committed to ensuring that
sustainability remains a consideration
for services and construction contracts,
and to further improving our responsible
supply chain management initiatives. Over
the past year we have continued to survey
our larger suppliers on their corporate
responsibility and sustainability policies,
commitments and performance.
Responsible Supply Chain
Management
Our commitment to responsible supply
chain management is driven by the
following factors:
• Corporate values – aligning
our corporate values with our
procurement practices,
• Legislation – now and emerging,
• Cost reduction – creating
sustainable value,
• Improving efficiencies,
• Market and customer requirements,
• Risk management – including
reputational risk.
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Stockland Corporate Responsibility & Sustainability Report June 2010