Evidence Tracking Sheet - NCFE

NCFE Level 3 NVQ Certificate in Advice and
Guidance (600/0136/7)
Evidence Tracking Sheet
Learner name:

NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
Tracking your evidence
During your course your Assessor will ask you to carry out work either in the classroom, in your workplace or at home which you’ll keep as
evidence of your learning.
The work you produce (evidence) will be assessed by your Assessor to make sure you’ve covered everything in sufficient detail. Your
evidence could be made up of a combination of:
♦ written work or class notes
♦ products or samples of practical work
♦ case studies
♦ simulated activities or role play
♦ work placement diaries
♦ learning logs
♦ video or audio recordings
♦ other appropriate formats suggested by your Assessor
When all of your evidence is gathered together in a file or folder, this becomes your portfolio.
Your centre and Assessor may have systems that they use to plan and monitor your assessment. These may be computer-based (eg using ‘eportfolio’
software) or paper-based (using forms or checklists). These systems are designed to show how each piece of evidence meets which
learning outcomes and assessment criteria.
How your evidence is checked
After your Assessor has assessed your work, another member of staff - the Internal Moderator/Verifier - will review it. An External
Moderator/Verifier from NCFE will visit your centre. The External Moderator’s/Verifier’s role is to make sure your work has been assessed to
NCFE’s requirements. They’ll do this by checking a sample of candidates’ portfolios – which may include yours. They also may wish to talk to
you about the content of the course and the work you’re doing.
How you get your certificate
Once you’ve built up your portfolio and your Assessor and the Internal and External Moderators/Verifiers are satisfied it meets the standards,
you’ll be awarded the NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7).
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
Example
(M/102/4501) Prepare yourself to deliver good customer service
Learning outcomes
In this column, write down what evidence you
have put in your portfolio. For example letter to
client, report, witness testimony, emails etc.
Evidence
When you prepare yourself to deliver good customer service you must consistently:
Describe the customer service of your organisation to customers and/or colleagues
1. explain what your organisation does and presentation
the type of customers it has
2. describe who’s who and who does what to presentation
provide customer service
3. describe who to go to for information or presentation
help when dealing with customer service
issues
Describe your organisation’s products or services to customers and/or colleagues
1. list your organisation’s services or
report
products
2. answer simple customer questions about Witness testimony
your organisation’s products or services
3. explain why good customer service is report
important for your organisation
4. explain the effects of providing poor report
customer service
Location
saved in G/Drive on computer
saved in G/Drive on computer
saved in G/Drive on computer
page 15 of portfolio
saved in file
page 15 of portfolio
page 15 of portfolio
The assessment criteria
are listed in this column.
In this column, write the location of the evidence
within your portfolio. This directs your Assessor
to the correct piece of evidence. Examples of the
location could be a page number in a portfolio, a
file name saved on your computer etc.
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
(J/602/5138) Establish communication with clients for advice and guidance
Learning outcomes
Type of evidence
You must be able to:
Understand the factors that contribute to effective communication with clients
1.1 Explain how to create a safe and
suitable environment for practitioners
and clients
Location
1.2 Explain the effects of different types of
verbal and non-verbal communication
Establish effective communication with clients
2.1 Introduce the service to clients in a
way that matches their needs
2.2 Provide clients with the appropriate
time to express their requirements
2.3 Make the client aware of limits of
confidentiality
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
Understand how to minimise difficulties when communicating with clients
3.1 Explain what difficulties with, and
barriers to, communication may occur
3.2 Explain immediate actions to minimise
any difficulties with, and barriers to,
communication
3.3 Explain how to access support for
minimising difficulties with, and
barriers to, communication
Minimise difficulties in communication
4.1 Identify communication difficulties in
relation to individual clients
4.2 Adapt own approach to minimise the
effect of any communication difficulties
4.3 Select resources to meet the needs of
individual clients
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
(Y/602/5192) Review own contribution to the service
Learning outcomes
Type of evidence
You must be able to:
Assess own contribution to the work of the service
1.1 Assess own work against specified
objectives
Location
1.2 Review feedback on own work
1.3 Review the priorities assigned to work
objectives
Develop to achieve work objectives
2.1 Identify realistic development
objectives
2.2 Agree a personal development plan
with the appropriate people
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
You must be able to:
2.3 Identify and make use of suitable
development opportunities
Type of evidence
Location
2.4 Review and update personal
development plans regularly, taking
account of any changes in work
requirements
2.5 Explain why the items in the plan will
aid development and maintain and
update relevant knowledge
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
(L/602/5139) Support clients to make use of the advice and guidance service
Learning outcomes
Type of evidence
You must be able to:
Enable clients to decide whether to use the service
1.1 Encourage clients to clarify their
requirements and circumstances
Location
1.2 Assist clients to decide whether the
service can meet their requirements,
including:
• Identifying the appropriate
information
• providing clients with information on
the advantages and disadvantages
of using the service
Identify and provide accurate information required by clients
2.1 Explore with clients the reasons for
their information needs and agree how
it will be provided
2.2 Identify the most appropriate
information sources and retrieve the
relevant information
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
You must be able to:
2.3 Check the clients understanding of the
information and confirm that the
information provided is sufficient for
their requirements
2.4 Agree with the client any further
activities necessary, including referral
to alternative sources of information
Type of evidence
Location
Understand the services provided by other suitable services
3.1 Explain what other suitable services
are available
3.2 Explain what is offered by these other
services
Provide information on other suitable services
4.1 Provide information on other services
that may be more suitable for meeting
the clients requirements
4.2 Advise the client on the approach to
other services
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
You must be able to:
Agree with clients their use of the service
5.1 Clarify and confirm the clients’
requirements and how these will be
met by the service
5.2 Agree the way in which services can
be provided
Type of evidence
Location
5.3 Advise the client of the procedures for
contacting and using the service
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
(R/602/5210) Understand the importance of legislation and procedures
Learning outcomes
Type of evidence
You must be able to:
Understand legislation and codes of practice which impact on your role
1.1 Explain the current, national, local,
professional and organisational
requirements that relate to your role
including:
• Equal opportunities
• Discrimination
• Health and safety
• Security
• Confidentiality
Location
1.2 Explain the importance of complying
with national, local, professional and
organisational requirements
1.3 Explain the consequences of
non-compliance
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
You must be able to:
Understand how to deal with urgent situations
2.1 Explain what types of situation that
may occur that require immediate
action
2.2 Explain what actions should be taken
to deal with different situations
Type of evidence
Location
2.3 Explain who can be referred to for
assistance in situations where
immediate action is required
Record contacts, interactions, agreements, and provision of information
3.1 Record contacts, interactions,
agreements and information provided
in the appropriate systems
3.2 Explain what systems are used for
recording these interactions
3.3 Explain why it is important to use
these systems
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
You must be able to:
3.4 Describe any procedures relating to
the use of these systems
Type of evidence
Location
Understand the actual or potential effect of own values, beliefs, attitudes and behaviours when working
4.1 Explain the actual or potential effect of
own values, beliefs, attitudes and
behaviours when working
Understand why the effectiveness of methods may vary depending upon the situation and clients involved
5.1 Explain how to assess the
effectiveness of methods
5.2 Explain why the effectiveness of
methods may vary with different
clients
5.3 Explain the types of issue that might
arise
5.4 Explain the actions that may be taken
to address these issues
5.5 Explain the implications of not
addressing these issues
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NCFE Level 3 NVQ Certificate in Advice and Guidance (600/0136/7)
Evidence Tracking Sheets
About NCFE
Enquiries
Any enquiries relating to this qualification should be addressed to:
NCFE
Citygate
St James Boulevard
Newcastle upon Tyne
NE1 4JE
Tel: 0191 239 8000
Fax: 0191 239 8001
E-mail: care@ncfe.org.uk
Website: www.ncfe.org.uk
Equal Opportunities
NCFE fully supports the principle of equal opportunities and opposes all unlawful or unfair discrimination on the grounds of ability, age, colour,
culture, disability, domestic circumstances, employment status, gender, marital status, nationality, political orientation, racial origin, religious
beliefs, sexual orientation and social background.
NCFE aims to ensure that equality of opportunity is promoted and that unlawful or unfair discrimination, whether direct or indirect, is eliminated
both in its own employment practices, and in access to its qualifications.
You can download a copy of NCFE’s Equal Opportunities Policy from www.ncfe.org.uk.
Data Protection
NCFE is registered under the Data Protection Act and committed to maintaining the highest possible standards when handling personal
information.
NCFE is a registered charity (Registered Charity No. 1034808) and a company limited by guarantee (Company No. 2896700).
All the material in this publication is copyright. © NCFE Issue 1, January 2011
All information contained in this publication is correct at the time of printing.
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