Annual Review 2010 - NHBC Home

Annual Review 2010

Contents 

5 Introducing NHBC 

6 Chairman’s review 

8 Chief Executive’s review 

10 Meet the Board 

13 Protecting homebuyers 

17 Maintaining skills and standards 

20 Providing technical expertise 

28 Corporate responsibility 

30 NHBC benchmark statistics 

32 Financial report 

36 NHBC Composition 

39 The NHBC Council 

NHBC Annual Review 2010 3

NHBC’s Buildmark warranty covers around 80% of new homes built 

in the UK and currently protects approximately 1.7 million homes 

4 NHBC Annual Review 2010

Introducing NHBC 

For 74 years, NHBC has worked continually to raise the construction 

standards of new homes and provide protection for new 

homebuyers. 

As the UK’s leading warranty and insurance 

provider for new homes, NHBC’s Buildmark 

warranty covers around 80% of new homes built 

in the UK and currently protects approximately 1.7 

million homes. 

NHBC protects consumers by providing the 

10-year Buildmark warranty and by setting 

construction standards for new homes. Customer 

satisfaction has always been, and continues to 

be, a key priority. For some time, NHBC has been 

working with the industry’s key trade bodies 

on the launch of a consumer code to increase 

homeowner protection. Our commitment to 

working with the house-building industry to 

raise standards is demonstrated in every part of 

our business, from maintaining the register of 

nearly 17,500 builders through to our Key Stage 

Inspection regime, building control work and 

continually evolving risk management strategies. 

Our Standards provide the benchmark for 

acceptable levels of design, material specification 

and workmanship for newly built homes 

registered with NHBC. We also provide a range 

of educational and technical information to 

support the house-building industry and maintain 

consistency. 

NHBC employs over 1,050 staff, including around 

300 building inspectors who collect data from 

around half a million inspections at key stages 

of home construction each year across the UK. 

As well as inspectors, NHBC employs surveyors, 

engineers, energy assessors, health and safety, 

training, registration and claims staff, who deliver 

NHBC’s key services to our customers. 

We are continually working to engage with, and 

stimulate debate at all levels with, Government, 

industry and stakeholders. NHBC has a unique, 

non-profit distributing framework. It is governed 

by a Board of Directors and Council which reflect 

a wide range of consumer and industry interests. 

In 2009, NHBC invited Buildmark policy holders to 

apply for membership of the Council and we now 

have two such members. 

We continue to work in partnership with other 

bodies to influence and provide guidance on 

challenges facing the house-building industry. 

The NHBC Foundation, in partnership with the 

BRE Trust, continues to provide high-quality 

research and practical guidance to help the 

industry respond to the challenges of achieving 

low and zero carbon homes by 2016. NHBC works 

closely with the Zero Carbon Hub – established to 

take operational responsibility for coordinating 

the delivery of low and zero carbon new 

homes. We also joined forces with the Housing 

Forum to promote industry best practice, skills 

development and knowledge exchange. 


Chairman’s 

review 

Last year, we saw a gradual increase in activity 

in the new home-building market as economic 

conditions started to improve. Over the year to 

March 2010, we registered 102,000 new homes 

compared with 85,000 in the previous year. 

Current production, however, is well below the 

long-term needs of the UK, and future growth is 

uncertain until the effect of the policies of the 

new Government becomes clear. 

Our operating income, which lags registrations, 

was £45.9m (2008/09: £50.5m) but operating 

expenditure benefited from reorganisation and 

cost containment, falling to £51.5m 

(2008/09: £64.8m). 

The somewhat improved economic prospects 

have enabled us to ameliorate some of our 

future risk assumptions when setting our 

insurance reserves, which contributed to a 

significant increase in our insurance profits 

in the year. 

Overall profits before tax were £78.4m 

(2008/09: £35.8m). This has further improved 

our capital position, and we ended the year with 

net assets of £314m (2008/09: £260m). This 

leaves NHBC well placed financially to continue 

to develop our insurance and operating activities, 

and ensures we are able to contribute more 

fully to the future challenges facing the new 

Future growth is uncertain until the effect of the 

policies of the new Government becomes clear 


home-building industry, including those from 

environmental and sustainability issues. 

The NHBC Council was reconstituted at the 

Appointments General Meeting held in June 2009 

and we welcomed many new Council members. 

We have also taken the opportunity at subsequent 

meetings to brief members to help them 

contribute in a knowledgeable and constructive 

way to our future strategies. 

I am grateful to my Board colleagues, both 

executive and non-executive, for their 

commitment and support in another demanding 

year. Board members also play key roles as the 

Chair, or members of Board Committees and 

subsidiary companies. Board governance is 

progressively becoming more demanding and, 

as a Board, we are already much involved in the 

pre-implementation stage of the new European 

regulatory framework known as Solvency II. 

Malcolm Harris and Richard Werth have both 

retired from the Board since the end of the 

financial year and we are most grateful to them 

for their commitment to NHBC over nine years 

and six years respectively. In particular, Malcolm 

Harris has been a distinguished Chairman of the 

Finance Committee for many years. 

We have welcomed in their places two new 

directors, Greg Fitzgerald, Chief Executive of 

Galliford Try plc and Bridget McIntyre who 

brings general management experience of the 

insurance sector. 

The Chief Executive, Imtiaz Farookhi, and the 

staff of NHBC had another successful year and we 

congratulate them on the company’s results and 

their wider contribution to strategic issues in the 

new homes industry. 

In the post-election environment, it is difficult 

to predict future levels of new homes, but 

NHBC is well placed to respond to any increased 

volumes, or indeed any new opportunities, 

that may arise from changes to the interface 

between the Government and the homebuilding 

sector. 


Chief Executive’s 

review 

Given the political, economic and market 

environment, this has been a satisfactory year for 

NHBC. Our focus has been three-fold: managing 

the business through and after the downturn, 

supporting the industry and homeowners through 

these volatile times and preparing for the major 

challenges ahead. 

Our new homes registration volumes in the past 

financial year reached 102,000 – somewhat 

stronger than the previous year at 85,000. Our 

new home statistics have revealed a gradual 

upward trend in volumes throughout the year, 

although they are still significantly lower than 

before the recession. We are preparing for 

modest growth in our registration volumes in the 

coming financial year, but are conscious of the 

considerable uncertainty that lies ahead. 

I am pleased that the decisions we made during 

the year have placed us in a relatively strong 

position and we are well positioned to face 

future challenges. We re-evaluated our resources 

in light of lower house-building volumes and, 

whilst reducing resource in those parts of the 

business most affected, we were able to preserve 

valuable skills by re-deploying staff into our 

Claims function, which saw a substantial increase 

in activity, and into supporting the industry 

delivering free or low-cost training to 1,400 

builder customers. 

We also continued to invest in the Zero Carbon 

Hub, a unique example of a government-industry 

joint venture which has proved successful in 

bridging the gap between political aspiration 

and the reality of delivering low and zero carbon 

homes. The Hub has played a vital role in reducing 

risks to homeowners, industry and Government 

as we move rapidly towards the 2016 target, 

particularly through its critical work in clarifying 

the definition of zero carbon homes. 

Another key focus for NHBC has been our major 

involvement in developing the Consumer Code 

for Home Builders, launched in April 2010. This 

cross-industry scheme was designed to reinforce 

best practice in customer care and to ensure that 

the level of information and customer service 

provided by all builders is consistently high. The 

scheme has been welcomed by both industry, 

Government and consumer bodies, and is a 

significant development in consumer rights. 

NHBC has provided further support to the 

industry through a collaborative project with 

ConstructionSkills, the HCA, the Zero Carbon 

Hub and others to look at future knowledge and 

skills requirements of the industry at a time of 

unprecedented regulatory and legislative change. 

This work, Home Building Skills: Action Plan to 

2020, is also helping to address the larger issue of 

the industry’s capacity to return to a recovering 

market. Our detailed report will be launched 

by the end of the year, along with plans for the 

development of a web-based skills and knowledge 

tool for both public and private sectors. 

Given the uncertainty around housing policy and 

delivery, and with the many challenges ahead, the 

work of the NHBC Foundation, our independent 

research arm, has never been more important. 

During the year, it has continued to carry out 

groundbreaking, high-quality research to support 


the industry, consumers and Government, and 

has also provided practical guidance to builders 

through a range of technical publications on the 

key challenges facing the industry. 

While the new homes market has entered its first 

stages of recovery, the political and economic 

uncertainty is likely to continue for some time. 

With almost 75 years of experience in the new 

homes industry and consumer protection, NHBC 

remains strong and well positioned to respond to 

future challenges and opportunities. 

We look forward to celebrating in the year ahead 

the 30th anniversary of our influential Pride in 

the Job awards. For three decades it has been 

a cornerstone of our commitment to help 

raise standards and remains the industry’s 

most prestigious award scheme. We will also 

mark the 25th year as the largest single 

building control body for residential properties 

in the UK. 

Finally, I would like to thank all of my colleagues 

at NHBC for their continuing hard work and 

commitment during a particularly difficult and 

challenging year. Our strength and achievements 

this year have relied on the combined efforts 

and skills of everyone at NHBC and will continue 

to do so in future years. 

NHBC remains strong and well positioned to respond 

to future challenges and opportunities 


Meet the Board 

1 2 3 4 5 

6 7 8 9 10 

1 Sir John Carter 

NHBC’s Chairman joined the 

Board in 1999 after a career in the 

insurance industry, culminating in the 

Chairmanship of the Association of 

British Insurers and the role of Chief 

Executive for Commercial Union plc. 

2 Imtiaz Farookhi 

Chief Executive since 1997, Imtiaz 

Farookhi was previously Chief Executive 

at Leicester City Council. He was 

a founder Board member of the 

Environment Agency and is currently 

a member of the London Thames 

Gateway Development Corporation. 

In 2007, he was appointed to the 

Government’s 2016 Taskforce. 

3 Dr David Smith, OBE 

Former Chief Executive of 

Dunfermline Building Society from 

which he retired in 2001, Dr Smith 

joined NHBC as chair of NHBC’s 

Scottish Committee and Board 

member in 2004. Previously, he 

was Vice-President of the European 

Mortgage Federation, Chairman of the 

Building Societies Association 

and Convenor of the Governing Body 

of Edinburgh University. 

4 Sandra Kelly 

Finance Director Sandra Kelly joined 

the Board in 2006, succeeding 

Richard Tamayo. A member of the 

Institute of Chartered Accountants 

of England and Wales, she was 

previously Finance Director at 

Share plc, Raft International plc 

and BMW (GB) Limited. 

5 Stewart Baseley 

Stewart Baseley is Executive Chairman 

of the Home Builders Federation. 

Stewart joined the Board in May 2004 

having previously been Chief Executive 

of Charles Church and a main board 

director at Beazer, and Chairman and 

Chief Executive of Fairclough Homes 

until 2005. He is now a non-executive 

member of the board of Banner Homes 

and H+H Celcon, a senior advisor to 

Highlander Partners and a director of 

Habitat for Humanity UK. 

6 Richard Werth 

Chief Executive of Banner Homes, 

Richard Werth joined the NHBC Board 

in 2004. He joined Banner as Finance 

Director in 1987. Richard led the 

public-to-private management buyout 

of the company in 1999 and became 

Chief Executive at that time. He has 

overseen a period of sustained 

expansion of Banner Homes and is 

steering the business to take 

advantage of a future recovery in 

the housing market. Richard retired 

from the Board in May 2010. 

7 Ian Davis 

Operations Director Ian Davis is the 

Executive Director with responsibility 

for NHBC’s technical, consultancy 

and marketing services. He is a 

Chartered Civil Engineer, a member of 

the Institution of Civil Engineers and 

holds a Masters Degree in Business 

Administration. 

8 Malcolm Harris 

Joining the Board in 2001, Malcolm 

Harris is Chairman of Bovis Homes and 

current Chairman of NHBC’s Finance 

Committee. A Fellow of the Royal 

Institute of Chartered Management 

Accountants, he is also a Director of 

the Home Builders Federation. Malcolm 

retired from the Board at the end of 

June 2010. 

9 Sir Graham Hart 

Sir Graham chairs NHBC’s Consumer 

Committee and joined the Board in 

2003. Sir Graham retired as Permanent 

Secretary to the Department of Health 

in 1997. He was Chairman of the King’s 

Fund from 1998 to 2004 and of Citizens 

Advice from 1999 to 2004. 

10 Tim Hough 

Tim Hough is Chief Executive of Miller 

Homes and Director of The Miller 

Group, having joined the Group in 

September 2002. He is a Fellow of 


11 12 13 

14 15 16 17 

the Chartered Institute of Building 

and is Chairman of NHBC’s Standards 

Committee. He has served as a Director 

of Home Builders Federation and was 

voted one of the Top 10 Influencers of 

the sector by Housebuilder magazine 

in 2007. Prior to joining the Group, he 

spent one year as Operations Director 

at David Wilson Homes, 14 years 

in various senior roles with Alfred 

McAlpine Homes and ten years with 

Tarmac Group. 

11 Dame Yvonne Moores DBE 

A Board member since 2004, Dame 

Yvonne Moores is Pro-Chancellor of 

Bournemouth University, a nonexecutive 

director of the Poole 

NHS Foundation Hospital Trust and 

International Adviser to Thailand’s 

Princess Srinagarindra Foundation. She 

was formerly Chief Nursing Officer and 

Director of Nursing for England. 

12 Robin Nicholson CBE 

Robin Nicholson is a Senior Director of 

Edward Cullinan Architects where he 

has worked on a range of education 

and regeneration projects in the UK 

and abroad. He was previously a 

Vice-President of RIBA and Chairman 

of the Construction Industry Council 

and recently completed his second 

term as a CABE Commissioner; he 

is Convenor of The Edge Debates. In 

January 2010, the Secretary of State 

accepted the recommendations of the 

Zero Carbon (Schools) Task Force which 

Robin chaired. He is Chairman of NHBC 

Services Ltd. 

13 Richard Tamayo 

Richard Tamayo joined NHBC in 

1996. As Commercial Director, he is 

responsible for all of NHBC’s insurance 

operations. A Fellow of the Institute of 

Chartered Accountants in England 

and Wales, he was awarded an MBA 

from Warwick University in 2007. 

He previously worked for Berkeley 

Group plc. 

14 Peter Foster 

Chairman of the Audit Committee and 

a Board member since 2003, Peter 

Foster has more than 35 years of 

experience in the insurance industry. 

He was previously Group Finance 

Director at AVIVA (formerly CGNU) 

and is a Fellow of the Association of 

Chartered Certified Accountants. 

15 Sir John Harman 

Sir John was one of the original Board 

members of the Environment Agency 

and Chairman from 2000 until 2008, 

overseeing fundamental reshaping in 

both Flood Risk and Environmental 

Protection Policy. He was Leader of 

Kirklees Council from 1986 to 1999 and 

of the Yorkshire Regional Assembly 

from 1999 to 2000. He has held senior 

positions in both the Association of 

Metropolitan Authorities and the Local 

Government Association. 

16 Bridget McIntyre 

A chartered management accountant 

and insurance industry specialist, 

Bridget McIntyre’s former positions 

include Managing Director of London 

and Edinburgh, UK Chief Executive of 

RSA Insurance Group, a consultant to 

the sector in both the UK and Australia 

and a member of the ABI General 

Insurance Council. Bridget is currently 

a non-executive director of Ageas and a 

governor of the Health Foundation. 

17 Greg Fitzgerald 

Chief Executive of Galliford Try plc 

since July 2005, Greg Fitzgerald was 

a founder member of Midas Homes 

and became its Managing Director in 

1995. He subsequently led the sale 

of the company to Galliford where 

he was responsible for the rapid and 

profitable growth of the South West 

regional house-building business. Since 

becoming Chief Executive, he has 

overseen the acquisitions of Linden 

Homes, Chartdale Homes and Morrison 

Construction, taking the group into 

the top ten of UK contractors and 

house builders. 


The new Consumer Code for Home Builders is a 

significant development in consumer rights 


Protecting homebuyers 

To build on successful efforts already made by the house-building 

industry to improve customer satisfaction, positive steps were 

taken in 2010 to bring a consistently high level of service and 

customer care for new home buyers. 

To reinforce the protection already offered 

by existing new home warranty schemes, the 

Consumer Code for Home Builders was 

introduced on 1 April 2010. The Code was 

developed in response to the OFT Market Study 

into house building in the UK by a consortium of 

key industry and trade bodies, including NHBC 

as a warranty provider. The new Code formalises 

industry best practice for customer care and 

includes a new independent dispute resolution 

service and a set of 19 requirements to ensure 

that the house-building industry deals effectively 

with its customers throughout the entire homebuying 

process. 

The purpose of the Code is to ensure that all 

new home buyers are fully informed about their 

consumer rights, both pre and post contract. It 

also ensures greater clarity and transparency 

in the documentation and information provided 

to homebuyers. Where there are disputes about 

whether a builder has complied with the Code 

and the homebuyer is out of pocket as a result, 

there is an independent dispute resolution 

service. In addition, the Code is being enforced by 

a change in the home warranty providers’ rules 

and persistent serious non-compliance can end 

up with the ultimate sanction – being removed 

from the warranty bodies’ registers. All NHBC 

registered builders are required to comply with 

the Code. 

Currently 1.7 million homeowners are covered 

by the Buildmark warranty and the protection 

it provides. NHBC is regulated by the Financial 

Services Authority, and our reserves that 

have been built up over many years ensure 

that, despite the current economic conditions, 

Buildmark can continue to protect homeowners 

against a broad range of risks, including 

builder insolvency. 

As well as providing the Buildmark warranty, 

NHBC invests in a series of initiatives whose aim 

is to reinforce consumer protection and to help 

the house-building industry improve levels of 

customer satisfaction amongst homeowners. In 

2008, under the chairmanship of John Callcutt, 

the Callcutt Task Group on Customer Satisfaction 

was supported by NHBC. 

During the last year the Callcutt Task Group 

undertook research involving builders and new 

home buyers which provided input into the review 

and subsequent revision of NHBC Standards 

Chapter 1.2. This standard focuses on new 

tolerances and finishes and is complemented 

by a new coding system that will allow NHBC to 

identify and record builders’ performance against 

this standard. 

Following the Task Group’s recommendations, 

some items that were in Chapter 1.2 have been 

removed and are now included in the NHBC 

publication, Guide to your New Home, 

which all homeowners receive at occupation. 

It was felt the Guide is a more appropriate place 

for information which is specifically relevant 

to homeowners. 

An effective consumer voice 

Also involved in the consultation on Chapter 

1.2 was NHBC’s Consumer Committee, which 

provides a valuable contribution to homeowner 


initiatives. The Consumer Committee is kept 

abreast of such developments to ensure that an 

effective consumer voice is heard throughout 

the company. The majority of the Committee’s 

members are independent of NHBC and have a 

wealth of experience in consumer affairs from 

their links with consumer interest bodies and 

other agencies. 

We are commited to meeting the Financial 

Services Authority’s principle of Treating 

Customers Fairly (TCF). We have developed 

six outcomes as a benchmark for TCF that are 

regularly reviewed by a TCF Forum consisting of 

members from across the business. 

Homeowner satisfaction is a key priority for 

NHBC and an ongoing concern is ensuring this 

is integral to our business. An accurate way 

of establishing homeowners’ satisfaction is by 

conducting research. To provide a comprehensive 

view of homeowners’ satisfaction with their 

new homes, NHBC contacts around 50,000 new 

home owners in the first year of ownership. The 

survey’s results provide house builders with a full 

and accurate picture of customer satisfaction. 

In addition, the valuable data from such surveys 

include the perceived quality and pre- and postsales 

service that homeowners have received. 

Gauging satisfaction 

NHBC also collects and compiles the results 

of a survey for the Home Builders Federation. 

The results from 2010 showed record levels 

of customer satisfaction, despite the results 

covering a period during which homebuyers and 

house builders were struggling with the worst 

housing downturn for 80 years. The results 

showed that nearly 9 out of 10 buyers (88%) 

were satisfied with the overall quality of their 

new homes. This was up from 77% in the 

previous survey. In addition, nearly 9 out of 10 

buyers (88%) would recommend their builder to a 

friend, up from 76% in the previous survey. NHBC 

also conducts a survey on a biennial basis to gain 

feedback on its Claims and Resolution process. 

This independent study looks at many aspects of 

our processes from initial contact to the remedial 

work carried out. 

NHBC also asks homeowners who have remedial 

work carried out to their home to complete a 

consumer feedback survey. The survey allows 

homeowners to express their view on NHBC’s 

service, speed of response and the quality of our 

remedial work contractors. Scores in all three 

areas are now higher than they have been at any 

time in the last five years. During the course of 

the year, NHBC has enhanced its claims handling 

processes. A number of initiatives have been 

implemented to reduce the overall time it takes to 

deal with a claim. 

Impact of low carbon agenda 

The work that NHBC does with Government and 

the Zero Carbon Hub is aimed at maintaining 

standards and protecting consumers. By 

influencing the housing policies of the 

Government and forthcoming regulation, NHBC 

can help to ensure that these do not impact 

negatively on consumers, and that all new 

technology being introduced to meet the zero 

carbon agenda will be fit for purpose. 

In 2009, the Zero Carbon Hub convened a 

specialist Task Group of senior industry experts 

to urgently develop proposals and consult on 

energy efficiency standards for zero carbon 

homes. The result was a new Fabric Energy 

Efficiency Standard, which aims to deliver a high 

yet practical energy performance level for all 

new homes and secure long lasting benefits for 

homeowners and occupiers. 

Also over the last year, the Zero Carbon Hub 

has maintained a strong focus on consumer 

engagement with the low carbon homes agenda. 

That work was summarised in a report, Marketing 

Tomorrow’s New Homes, which proposes how 

to achieve a strong and enduring market 

for the new homes of the future. Among the 

recommendations is the establishment of an 

industry marketing campaign built around a 

better understanding of underlying factors 

that would encourage buyers to invest in a 

sustainable home. 

The NHBC Foundation is the research arm of 

NHBC and was established in 2006 in partnership 


The results from 2010 showed record levels of customer 

satisfaction, despite the results covering a period during which 

homebuyers and house builders were struggling with the worst 

housing downturn for 80 years. 

with the BRE Trust. A key focus has been 

targeting the zero carbon and sustainability 

agendas. To ensure that homes for the future 

are built to last, the NHBC Foundation continues 

to publish practical technical guidance for 

builders, developers and others in the industry, 

facilitating easy access to the latest industry 

research and guidance. Amongst the reports 

published during the last year has been guidance 

on water efficiency and piled foundations for 

low-rise housing. 

Since the announcement that all new homes 

will be zero carbon by 2016, NHBC has been 

investing to support the delivery of those homes 

in the UK. As part of a fact finding trip, NHBC 

took an all-party group of MPs to Sweden in 

2009. The trip included a tour of housing 

developments in Hammarby Sjöstad and 

Malmo, two locations that have pioneered 

innovative ways to build sustainable homes. 

In Hammarby Sjöstad, the delegates viewed an 

international model for low carbon living with 

thousands of homes powered by a renewable 

energy infrastructure. Whilst in Malmo, the 

delegates visited the PassivHaus project where 

homes are built to very high standards of 

airtightness and insulation that minimise the 

use of space heating. Both developments 

have made huge cuts to the residents’ carbon 

footprints and heating costs and could be used 

as a model in the UK. 


A programme of free and subsidised training was provided 

over the last year to nearly 1,400 delegates 


Maintaining skills and 

standards 

Improving skills directly contributes to NHBC’s core purpose 

of raising standards. For us, a key priority has been to give the 

necessary support to pave the way for the industry’s recovery from 

the recent downturn. 

NHBC has worked with a range of partners 

including ConstructionSkills, the HCA and 

the Zero Carbon Hub to examine the future 

knowledge and skills needs of the industry. This 

initiative, ‘Home Building Skills: Action Plan to 

2020’, has identified the key short, medium and 

long–term skills challenges and requirements to 

help the industry as it emerges from recession 

at a time of unprecedented regulatory and 

legislative change. 

Over 1,000 people visited the consultation website 

and the results of the consultation, highlighting 

the skills and knowledge needed for the future, 

will be launched in a detailed report by the end 

of the year, along with plans for the development 

of a web–based skills and knowledge tool for both 

public and private sectors. 

In addition to the work on the Action Plan, a 

programme of free and subsidised training 

was provided over the last year to nearly 1,400 

delegates. A series of open courses were offered 

to registered builders throughout the year on 

topical subjects, such as construction good 

practice, building control, engineering, inspection 

and health and safety. 

Supporting site managers 

To help develop the skills site managers need to 

run an effective and safe site, NHBC has been 

heavily involved in the development of a virtual 

learning environment. This hi-tech training facility, 

developed by ACT-UK, is only the second of its 

kind in the world and was launched in autumn 

2009. It allows site managers to experience a 

virtual construction site where they have to deal 

with a range of role-play scenarios and receive 

feedback at the end of each session. The roleplay 

along with the virtual experience provides a 

hugely effective method of training site managers 

and ensuring they learn the full range of skills 

needed to run an excellent site. 

The role of site managers is crucial to ensuring 

a safe and efficient development. Now entering 

its 30 th year, NHBC’s Pride in the Job is the 

only award scheme to acknowledge the 

contribution and commitment of site managers. 

A comprehensive judging process takes place 

throughout the year to identify those site 

managers who achieve excellence. The Pride in 

the Job judges look for many crucial aspects 

including consistency, leadership and technical 

expertise, as well as that little extra something. 

In early 2010, four site managers were honoured 

with the Supreme Award. The winners were: 

• Large Builder Category – Dave Bullock of 

Persimmon Homes Wales 

• Medium Builder Category – Tony Armson of 

William Davis Ltd 

• Small Builder Category – Philip McCullough of 

Dunlop Homes Ltd 

• Multistorey Category – Lou Apcevski of 

Ballymore Properties Ltd 


The search is currently on for the next winners 

of Pride in the Job during its anniversary 

year. Over the last 30 years, thousands of site 

managers have been honoured for their quality 

workmanship and customer service. Throughout 

this time, Pride in the Job has played a pivotal 

role in both raising standards and protecting 

homeowners. 

Sharing good practice 

The Building for Tomorrow seminars offer a 

chance for those within the industry to seek 

advice and discuss practical solutions to the 

imminent challenges facing it. In 2010 a series of 

seminars were held at venues throughout the UK. 

At each event, delegates had the opportunity to 

hear expert advice, be brought up to speed on a 

number of topical issues and to join in the debate 

on relevant subjects. Topics included: an overview 

of the new design standards and exemplar 

projects from the Home and Communities 

Agency, an update on the work of the Housing 

Forum, NHBC Training Services discussing skills 

demands for the new market, an overview of 

Part L compliance and NHBC’s new Tolerance 

and Finishes Standards. The seminars provided 

an informative and varied programme to bring 

together the industry’s builders, developers, 

suppliers and professional groups. 

In 2010 NHBC launched a free quarterly training 

magazine called Learning Times. The publication 

features relevant and topical training issues to 

highlight current and new ways of learning. In 

addition, a new e-portfolio was launched that 

enabled NVQ candidates to reduce the amount 

of time it takes to submit their work. The 

Learning Assistant e-portfolio has increased the 

assessment turnaround time and significantly 

speeded up the process. Candidates can 

effectively plan their time and keep track of 

activities more easily. 


Latest learning 

To ensure that home builders are up to speed 

with the latest industry developments, NHBC’s 

training portfolio is constantly reviewed. To 

coincide with the launch of the Consumer 

Code for Home Builders, NHBC ran a series of 

briefing sessions to help managers understand 

and adopt the Code – which outlines new 

requirements that all home builders registered 

with NHBC must comply with when they are 

dealing with the home-buying public. In addition, 

a free e-learning package was made available to 

registered builders. 

NHBC’s training courses are regularly updated, 

and one such example is the popular Code for 

Sustainable Homes course that was fully revised 

in 2010. The course now encompasses all the 

Code’s implications – from land procurement, 

through technical design of dwellings, to 

construction and sales. A new course – Essential 

Sustainability for Site Managers – was also 

introduced in 2010 to provide site managers 

with an overview of the Code and its impact on 

site. Bespoke training has also been provided to 

some house builders with a multi-disciplinary 

approach taken to learning about the Code. This 

ensured that all areas of a business understand 

how each discipline could affect the outcome of 

a Code rating – from the procurement of a site 

through to the completion and sale. 

Encouraging sales 

In September 2009, as part of efforts to boost 

the house-building industry, NHBC supported 

New Homes Week. This campaign saw events 

take place on 2,000 sites across Britain as 

builders demonstrated the many benefits of 

new homes. Both the national and local media 

showcased the advantages of buying brand new 

homes, including energy-efficiency savings, 

lifestyle benefits and the consumer protection 

offered by the Buildmark warranty. 


Providing technical 

expertise 

As a standard-setting body for many decades, NHBC has built up a 

large body of technical knowledge and data. To help the industry 

meet new challenges and regulations, NHBC utilises this expertise 

by providing technical guidance, specialised services and training. 

The NHBC Standards continue to be the key 

on-site reference for new home construction. 

The Standards are an essential part of NHBC’s 

approach to risk management which benefits both 

homeowners and house builders. 

NHBC develops and regularly updates its 

Standards to keep pace with changing regulations 

and other statutory requirements. We also 

incorporate feedback from our Inspection and 

Claims services and the wider house-building 

industry. This is to ensure the Standards reflect 

current methods of construction. All changes to 

the Standards are carefully considered by NHBC’s 

Standards Review Group, Scottish and Northern 

Ireland Technical Sub-Committees and ultimately 

by the Standards Committee, which includes a 

range of interested groups, including trade bodies, 

professional institutions and house builders 

and consumers. 

2010 sees the tenth anniversary of the 

introduction of Chapter 4.1 ‘Land quality – 

Managing ground conditions’ into the NHBC 

Standards and also the provision of contaminated 

land cover for new home owners under NHBC’s 

Buildmark warranty. On its introduction, this 

chapter defined the performance standards that 

must be achieved and ensured that a framework 

existed for the house-building industry to safely 

develop contaminated sites, with the benefit of 

contaminated land cover for homeowners. 

Since 2005, NHBC has offered a Land Quality 

Endorsement (LQE) service that provides a 

pre-registration assessment of brownfield sites 

for NHBC Buildmark warranty whilst identifying 

any remaining issues on the site that need to 

be addressed before Buildmark cover can be 

provided. It has been shown that LQE benefits 

clients by assisting with the marketing or 

development of sites. 

A development over the last year to further 

assist professionals in the industry has been the 

addition of a ‘Technical Guidance’ section on 

NHBC’s corporate website. To address some of the 

frequently asked questions of NHBC Standards 

and NHBC’s Technical team, online guidance has 

been developed to amplify some of the details 

contained in the NHBC Standards. 

Providing guidance 

NHBC’s Standards and Technical team provides 

a technical support helpline which receives in 

excess of 10,000 calls each year. A wide range of 

callers, including builders and their professional 

advisors, system and product manufacturers, and 

homeowners, contact the team to seek guidance 

on many issues ranging from NHBC Standards, 

product suitability, legislation, best practice and 

other related requirements. 

To keep the industry up to speed on technical 

developments, NHBC also publishes three issues 

of Standards Extra each year which are sent to 

its registered builders and other professional 


subscribers. In addition, Sustainability 

Extra is included within Standards Extra to 

provide readers with a regular update on the 

sustainability agenda. During the last year, 

Standards Extra has included guidance on: the 

revised Chapter 1.2 ‘A consistent approach to 

finishes’, newly introduced design principles for 

balcony thresholds, the do’s and don’ts when 

using rainwater harvesting systems and guidance 

for effective air tightness, in addition to practical 

guidance on the latest regulations such as 

Part G (on sanitation, hot water safety and 

water efficiency). 

Further technical guidance has been provided 

throughout the year by the NHBC Foundation, 

which focuses on capturing and sharing best 

practice from the zero carbon and sustainability 

agendas. Recent publications have included 

a water efficiency guide for new homes and a 

guide to Sustainable Urban Drainage. In a drive to 

improve sustainability, a key challenge has been 

to reduce water consumption in new homes and 

this report provides introductory guidance to 

house builders on water efficiency issues. 

To encourage house builders to consider piled 

foundation systems for low-rise developments 

and take advantage of the benefits they can 

provide in greater consistency and reducing 

risk, the NHBC Foundation published Efficient 

design of piled foundations for low-rise housing in 

February 2010 that examined the most efficient 

design approaches to piled foundations. Over the 

last year, the NHBC Foundation has also provided 

guidance on the current design practice and 

use of fire safety systems in open plan flats. It 

has also partnered with other organisations to 

produce a number of reports on topics such as 

acoustic performance and sustainable community 

infrastructure. 

To help meet the new challenges and regulations 

facing the industry, NHBC has substantially 

expanded the range and scope of its services and 

advice. This is all the more important in order 

to support the industry going through a period 

of change as we head towards the zero carbon 

homes future. NHBC is a leading provider of 

sustainability assessments (BREEAM, EcoHomes 

and the Code for Sustainable Homes) and our 


energy assessors are specifically trained in the 

corresponding energy requirements. 

Offering consistency 

NHBC’s building control subsidiary is the largest 

private building control body in the UK, and 2010 

sees its 25-year anniversary as an Approved 

Inspector. Throughout the last quarter of a 

century, NHBC’s qualified staff have worked 

with the house-building industry on over 4,000 

projects each year in England and Wales. 

NHBC Building Control provides consistent 

interpretation of the Building Regulations and 

thorough design appraisals and inspections 

throughout construction. 

NHBC Building Control has worked with 

companies across all construction sectors, from 

small residential developments to some of the 

most prestigious commercial and mixed-use 

developments. Recent projects have included 

a nine-storey development for Metropolitan 

Housing Trust which incorporates cross-laminated 

structural timber panels. This is the first example 

of this type of construction in the UK and involved 

detailed discussions with professionals at BRE. A 

bespoke inspection regime was used to provide 

support to the client and contractor and benefits 

for the consumer. 

NHBC also provides building control services to 

well-known high street names, and is working 

exclusively with Tesco for their ‘Express’ store 

development programme. NHBC’s building control 

expertise is also growing in the healthcare sector. 

The team recently worked on a large-scale 

extension for Aintree University Hospitals NHS 

Foundation Trust and provided advice at the early 

stages of design. 

The recently launched ‘TechZone’, on NHBC’s 

Building Control web pages, provides practical 

advice and guidance to the industry on all issues 

relating to the Building Regulations, and is a 

further example of NHBC’s commitment to raising 

standards in house building. 

Influencing the agenda 

NHBC’s experience and expertise means it is 


well placed to provide specialist knowledge and 

updates on topical issues. NHBC advises and 

liaises with parliamentarians and policy makers 

within the UK Government, Welsh Assembly, 

Scottish Parliament, Northern Ireland Assembly 

and European Union to help produce workable 

policies for the benefit of the industry 

and consumers. 

In 2009, NHBC made contributions to the 

following Consultations: 

Westminster 

• CLG Consultation on the proposed definition 

of zero carbon; 

• CLG Consultation on Local Authority building 

control charging regime; 

• CLG Consultation on the proposed changes 

to Part L (Conservation of Fuel and Power) 

/ Part F (Means of Ventilation) Building 

Regulations; 

• DECC Consultation on proposed changes 

to the Government’s Standard Assessment 

Procedure; 

• DECC Consultation on the recast of the 

Energy Performance of Buildings directive; 

• CLG Consultation on the proposed changes 

to Part J (Combustion Appliances and Fuel 

Storage) Building Regulations; 

Scotland 

• Consultation on improving compliance with 

Building Regulations; 

Wales 

• Consultation on the sustainable homes 

strategy; 

• Consultation on planning for sustainable 

buildings; 

European Union 

• EU Solvency Directive. 

As part of the consultation on changes to 

Building Regulations Parts L and F and to help 

inform its response, NHBC held discussions with 

government advisers, the Zero Carbon Hub, 

house builders, trade associations and others. To 

raise awareness and gain feedback, a summary 

NHBC’s experience and expertise means it is well placed to provide 

specialist knowledge and updates on topical issues 


of the proposals was placed on NHBC’s website 

and details published in Sustainability Extra. The 

NHBC’s engagement strategy with policy makers 

also saw NHBC hosting a series of pre-election 

lectures with housing spokespersons that were 

streamed live via the web. 

Sustainability expertise 

Housing accounts for more than 27% of the 

UK’s carbon emissions so sustainability is 

rightly at the top of the house-building agenda. 

NHBC’s large team of experts and accredited 

assessors have advised many house builders, 

housing associations and contractors on how 

best to meet the energy efficiency standards of 

Building Regulations and targets set by planners 

and the Code for Sustainable Homes. NHBC’s 

sustainability expertise was acknowledged in 

2010 when it became an Approved Certifier 

of Design for Energy (Domestic) for house 

builders in Scotland, accredited with the Royal 

Incorporation of Architects in Scotland. As an 

Approved Certifier, NHBC’s energy teams can 

provide consistent advice on whether house 

designs are compliant with the latest standards 

relating to energy. This supports the other 

specialist services provided by NHBC, including 

assessments for Standard Assessment 

Procedures (SAP) and Energy Performance 

Certificates (EPC) for new build houses and 

commercial properties. 

Considerable progress has been made on the 

Olympic Athlete’s Village in Stratford, where 

NHBC is providing warranty plus sustainability 

assessments and energy ratings for more than 

2,800 units which all share a central heating 

and power plant. NHBC is also working on the 

retail units beneath the flats, providing BREEAM 

assessments and SBEM energy certificates. 

NHBC’s sustainability expertise was acknowledged in 

2010 when it became an Approved Certifier of Design 

for Energy (Domestic) for house builders in Scotland 


Due to their unparalleled expertise, NHBC staff 

are frequently involved in policy working parties. 

For example, there are NHBC representatives on 

the CLG Technical Advisory Group of the Code 

for Sustainable Homes and the HCA’s Design and 

Sustainability Advisory Group. Appointments such 

as these provide an opportunity to help shape 

future policies and have an impact on the future 

of housing. It also means that NHBC sustainability 

staff stay up-to-date with the latest changes and 

policy requirements and can use that knowledge 

to benefit customers. 

To share best practice and exchange technical 

expertise NHBC, in conjunction with the 

Housing Forum, hosts a biannual Sustainability 

Group which comprises representatives from 

the largest 60 builders, the affordable housing 

sector and other organisations, including trade 

associations, to provide information and 

facilitate discussion on sustainability and 

technical compliance issues. 

NHBC continues to work closely with Robust 

Details Limited (RDL). RDL was set up, with 

NHBC’s help, to provide a certification scheme 

which can be used as an alternative postcompletion 

sound testing to comply with Part 

E of the Building Regulations (England and 

Wales). Last year RDL became a UKAS accredited 

certification body. NHBC has also been working 

with RDL to become a service provider of the 

Code for Sustainable Homes scheme. Initially, 

RDL’s new service will be piloted in partnership 

with NHBC. 

Ensuring safe sites 

NHBC’s consultants are dedicated to providing 

best practice guidance and support to the 

industry. The Health and Safety team provide 

expertise on all aspects, including auditing 

health and safety systems and providing training 

that complies with current legislation and 

requirements. In 2009, NHBC launched Safemark, 

a scheme designed to help home builders meet 

their obligation to appoint competent contractors. 

The scheme saves clients and builders time 

as there is no need to manage the lengthy 

administration associated with self-certification. 

Safemark is a qualifying scheme recognised 


Due to their unparalleled expertise, NHBC staff are 

frequently involved in policy working parties. 

by the construction industry initiative, Safety 

Schemes in Procurement. Already over 2,000 

contractors have shown interest in Safemark. 

2010 saw the launch of the first national health 

and safety award scheme for house builders. 

This is the only such scheme exclusively for 

the home-building sector, and many of NHBC’s 

registered builders took the opportunity to share 

best practice, showcase excellence and celebrate 

the good work of their health and safety teams. 

The awards were launched at the end of 2009 and 

have gained the support of the Health and Safety 

Executive and ConstructionSkills, as well as MPs 

from all political parties. The awards recognise 

and reward site managers who demonstrate the 

highest levels of health and safety in every aspect 

of their role. The awards also recognise those 

organisations who have been able to demonstrate, 

consistently high standards of health and safety 

management. 

The award winners in the following categories 

were: 

• Small builder – Mike Loughran of Mactaggart & 

Mickel Ltd for Hillpark, Edinburgh 

• Medium builder – Gary Hines of Ashleigh 

(Scotland) for Marchfield, Dumfries 

• Large builder – Darren Smith of Berkeley 

Homes (Oxford & Chiltern) for Slade Park, 

Oxford 

• Multi-storey builder – Daniel Farenden of 

Barratt West London for GWQ, Brentford 

• Best worker engagement – Gentoo 

Construction 

• Best individual health and safety leader – joint 

winners: Karl Whiteman of Berkeley Group and 

David Nimmo of Stewart Milne Timber Systems 


2010 saw the launch of the first national health and 

safety award scheme for house builders 


Corporate responsibility 

Corporate responsibility is central to NHBC’s values 

as an organisation. 

Our strategy is to make a positive impact in 

four key areas – the environment, our workplace, 

the community and our marketplace. In leading 

by example in these areas we underpin our 

reputation and credentials with the housebuilding 

industry, consumers and other partners. 

Changes to our processes, facilities and 

behaviours have reduced our impact on the 

environment. Energy and water saving measures 

have been introduced and we now recycle 94% 

of our waste as well as offering customers the 

opportunity to reduce paper waste by sending us 

information online. 

In 2009, we introduced a new ‘greener’ car 

fleet with incentives to trade down to cars with 

lower CO 2 emissions. In addition a new car-share 

scheme, that rewards staff travelling together on 

business, further reduced CO 2 emissions by 

110kg in 2009. 

As part of our consolidation plan, work began in 

2010 to convert the warehouse in Milton Keynes. 

The new office space is being built to BREEAM 

excellent standards and staff will be moving 

in during the autumn. 

NHBC is also helping the environment by 

supporting the industry. There are many 

challenges along the road to zero carbon homes 

and NHBC is playing its part by providing support 

Changes to our processes, facilities and behaviours 

have reduced our impact on the environment 


to the industry in meeting future targets. Our 

work with key stakeholders and ongoing guidance 

and research in sustainable technologies will help 

pave the way for the 2016 targets. 

In recognition of the valuable contribution our 

colleagues can make to community projects, a 

new volunteering policy was launched in 2010. 

The policy supports colleagues who wish to be 

involved in the community, helping them to make 

a difference to other peoples’ lives and achieve 

their personal ambitions. 

2009 saw NHBC forming a new partnership 

with the housing and homelessness charity, 

Shelter. During the year, colleagues were 

challenged to raise £20,000 and through various 

charitable activities NHBC’s staff exceeded the 

target and raised nearly £25,000. A number of 

colleagues even braved skydiving, raising 

£6,500 in the process. 

In addition, a team from NHBC also took part 

in the Hope Challenge 2009 and raised almost 

£5,000 for Habitat for Humanity, which will go 

towards helping families all over the world who 

are currently living in poverty housing. Many staff 

also dug deep into their pockets shortly after 

the Haiti earthquake and raised funds for the 

charity’s work in providing emergency shelter 

after the disaster. 

In early 2010, staff were asked to nominate other 

charities which NHBC could support alongside our 

corporate charity. The shortlisted organisations 

were asked to demonstrate how we can work 

together to support fund raising projects. From 

this shortlist, colleagues were asked to vote for 

their preferred partner. As a result, Marie Curie 

Cancer Care was appointed as a further charity 

partner in August 2010. 

Underlining its commitment to providing a 

supportive environment for its staff, NHBC 

continues to maintain its Investor in People status. 

In 2009, NHBC took part in the Best Companies 

survey which provided invaluable feedback to 

help us improve the business and engage with our 

most important asset – our people. 


NHBC 

benchmark statistics 2009/10 

Inspection 

NHBC inspectors carried out 476,693 inspections 

in 2009/10. As an Approved Inspector, NHBC 

Building Control Services Ltd carried out building 

control on more than 57,956 homes. 

The Register of Builders 

• 17,484 builders are currently on NHBC’s 

Register with 1,286 applying to join in the 

past year. 

• 117 builders were deleted from the Register 

for disciplinary reasons and 949 for 

insolvency reasons. 

Buildmark 

More than 100,000 new homes were 

registered for Buildmark in 2009/10, the most 

comprehensive new home warranty and insurance 

cover in the UK. This accounts for around 80% 

of the total market. Buildmark currently covers 

approximately 1.7 million new homes in the UK. 

Claims Service 

NHBC paid claims totalling £72.1 million last year, 

compared to £59.3 million in 2008/09. 

• Claims in the first two years of 

cover – £26 million. 

The Resolution Service 

66.8% of the 5,195 cases investigated under 

NHBC’s Resolution Service were found in favour 

of the homeowner. 

Financial Ombudsman Service 

The Financial Ombudsman Service now publishes 

data on the number of complaints referred to 

them and the % of complaints upheld in favour 

of the consumer, and this can be found on 

www.financial-ombudsman.org.uk. 

Health & Safety Service 

NHBC’s Health and Safety department continues 

to play an important part in NHBC’s work in 

raising standards on site. NHBC Health and Safety 

staff carried out around 9,500 inspections in the 

year. 

Training 

As the single largest provider of construction 

management NVQs in the UK last year, NHBC 

trained 216 candidates who achieved their NVQ 

ranging from levels three to five. In 2009/10 

NHBC delivered over 5,000 man days of training. 

• Claims in years 3 to 10 – £45.1 million. 

• Claims resulting from builder 

insolvency – £1 million. 


Claims frequency 

4 

5 

1 

3 

2 

1. Foundations, substructure and 

ground floors – 15.3% 

2. Superstructure – 34.7% 

3. 

4 5 

5 

Roofs – 29.5% 4 1 

1 

4. 

3 

Services, fixtures and finishes – 17.6% 

5. Ancillary 3 buildings such as garages – 2.9% 

2 

2 

Claims costs 

4 5 

3 

1 

2 

1. Foundations, substructure and 

ground floors – 34.5% 

2. Superstructure – 32.9% 

3. Roofs – 18.9% 

4. Services, fixtures and finishes – 10.1% 

5. Ancillary buildings such as garages – 3.7% 


Financial report 

Financial summary 

For the year ended 31 March 2010 

2010 2009 

£(000s) 

£(000s) 

Net premiums written 24,322 23,768 

Surplus in technical account for general business 83,959 49,920 

Surplus on ordinary activities before tax 78,431 35,818 

Retained surplus for the year 57,192 25,396 

Revaluation reserve 3,584 4,343 

Accumulated balance on revenue account 310,500 255,722 

The financial information set out in this Annual Review does not constitute full financial statements 

as it does not include all the disclosures required by the Companies Act 2006, which have been 

made in the full financial statements. These statements, including an unqualified auditor’s report by 

PricewaterhouseCoopers LLP, will be filed with the Registrar of Companies and are available from 

NHBC’s Company Secretary. 




5-year financial summary 

Total income £ (millions) 

(excluding capital gains and losses on investments) 

Surplus after tax £ (millions) 

2005/06 

190 

2005/06 

42 

2006/07 

193 

2006/07 

41 

2007/08 

206 

2007/08 

64 

2008/09 

141 

2008/09 

25 

2009/10 

129 

2009/10 

57 

Claims payments £ (millions) 

Insurance reserves £ (millions) 

(Gross/Net) 

2005/06 

2006/07 

2007/08 

2008/09 

2009/10 

37 

37 

46 

59 

72 

2005/06 

2006/07 

2007/08 

2008/09 

2009/10 

1,090 

1,093 

1,143 

1,138 

1,084 

1,497 

1,455 

1,481 

1,448 

1,376 


NHBC Composition 

NHBC is authorised and regulated by the 

Financial Services Authority. 

The Council 

NHBC’s governing Council has 63 members, 

representing stakeholders with an interest in 

raising standards in UK house building. The 

members of NHBC’s Council include nominees 

from mortgage lenders, professional and trade 

bodies, consumer organisations and house 

builders, together with two Buildmark 

warranty holders. 

The Board of Directors 

The current Board has 15 members. The Chairman 

of the Board is also Chairman of the Council. 

Other members include the Chairmen of the 

Audit, Consumer, Finance, Scottish and Standards 

Committees. There are four executive directors: 

NHBC’s Chief Executive, the Commercial Director, 

the Finance Director and the Operations Director. 

The Audit Committee 

The Audit Committee membership consists of four 

independent non-executive directors. 

The Consumer Committee 

The seven members of the Consumer Committee 

provide expertise and advice on a wide range of 

consumer issues. The members are independent 

of NHBC and have extensive knowledge of 

consumer affairs. 

The Finance Committee 

The Finance Committee comprises executive 

and non-executive members including the 

Chief Executive, the Finance Director and the 

Commercial Director. 

The Remuneration Committee 

The Remuneration Committee membership 

consists of five non-executive directors. 

The Standards Committee 

Members of the Standards Committee 

include professionals, builders and consumer 

representatives to ensure a wide range of 

knowledge and experience. 

National Committees 

The members of both the Scottish Committee 

and the Northern Ireland Committee are 

representatives from professional bodies and 

other key stakeholders. The Committees review 

and influence NHBC policy as it affects their 

countries. 

NHBC wholly owned operating 

subsidiary companies 

NHBC Building Control Services Ltd 

The Board comprises four non-executive directors 

and four executive directors, including the 

General Manager of Technical Services. 

NHBC Services Ltd 

There are seven members including a nonexecutive 

Chairman, a further non-executive 

director, three NHBC executive directors, and the 

General Manager of NHBC Services Business Unit. 




The NHBC Council as on 1 June 2010 

Mr J Adams 

Housing Forum 

Mr J Albon 

British Board of Agrement 

Mr S Baseley 

Board of Directors 

appointment 

Dr S Battersby 

Chartered Institute of 

Environmental Health 

Mr B Bean 

Honorary Vice-President 

Ms J Bennett 

Council of Mortgage 

Lenders 

Mr R Billingham 

Federation of Master 

Builders 

Mr D Birkbeck 

Design for Homes 

Mr M Blakey 

House Builders 

Association 

Mr A R Bowes 


Lenders 

Mr R J Brown 

Home Builders 

Federation 

Sir John Carter 

NHBC Chairman 

Mr D Cochrane 

Scottish Committee 

Mr A Collett 

British Property 

Federation 

Mr I W L Cook 


Lenders 

Mr J Cross 

National Housing 

Federation 

Mr I Davis 


appointment 

Ms S Drake 

Royal Town Planning 

Institute 

Mr I Farookhi 

NHBC Chief Executive 

Mr G Fitzgerald 


appointment as from 1 

June 2010 

Mr G Fogden 


Federation 

Mr P Foster 


appointment 

The Rt Hon Lord Fowler 


Mr M J Freshney 


Federation 

Mr C Fudge 

Construction Products 

Association 

Mr W C Gair 

Home Builders Federation 

Mr P Goodacre 

Royal Institution of 

Chartered Surveyors 

Ms J Gubbay 

Institute of Consumer 

Affairs 

Sir John Harman 


appointment 

Mr M R Harris 


appointment 

Sir Graham Hart KCB 


appointment 

Mr G Hartley 


Mr R Hewitson 

Law Society 

Mr T Hough 


appointment 

Mr B A P Hunt 

Appointments 

Committee 

Mr N Ingram 

Joseph Rowntree Trust 

Mrs S Kelly 


appointment 

Mr D Levitt 

Royal Institute of British 

Architects 

Mrs A J Lowe 

Warranty Holder 

Mr D McCallum 


Housing 

Mr S McDowell 

Chairman of NI 

Committee 

Mr D McLeod 


Dame Yvonne Moores 


appointment 

Mr J Moran 

Institution of Civil 

Engineers 

Mr B Munday 

Royal Institute of British 

Architects 

Mr R Nicholson CBE 


appointment 

Mr C Perkins 

Warranty Holder 

Sir Michael Pickard 


Mr H W G Rackham 

Federation of Master 

Builders 

Mr A Rowan 

NI Committee 

Mr T R Roydon 


Federation 

Mr R H Scott 


Dame Helena Shovelton 

Citizens Advice 

Dr D B B Smith OBE 

Chairman of the Scottish 

Committee 

Professor J Sommerville 


Building 

Mr N Starling 

Association of British 

Insurers 

Mr R J Tamayo 


appointment 

The Honourable John 

Tebbit 

Construction Products 

Association 

Ms J Virdee-Dhanjal 

Royal Institution of 

Chartered Surveyors 

Lord Walker of Worcester 


Mr M Whitby 

Nottingham 

University 

Mr F Winterbottom 

Energy Saving Trust 

Mr T Woodward 

Good Homes Alliance 


Cert no. SA-COC-1594 

This leaflet has been printed on 

material which is produced from 

well-managed forests and is fully 

recyclable and biodegradable, 

ECF (elemental chlorine free) 

and is made to ISO 14001 

Environmental Certification. 

NHBC, NHBC House, 

Davy Avenue, Knowlhill, 

Milton Keynes, 

Bucks MK5 8FP 

Tel: 0844 633 1000 

Fax: 0844 633 0022 

www.nhbc.co.uk

Annual Review 2010 - NHBC Home

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