Performance Improvement Plan template

Best Value Review of Residential and Nursing Care Performance - Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
2.15
To actively promote direct
payments within BoME
groups in line with other
user groups.
H
To increase Users
independence and to
meet their specific needs
BVPI & Key
Threshold target
C51 – Direct
Payments
E48 – Ethnicity
of older people
receiving an
assessment
Officer Time
Nic Davis
Principal Project
Officer and
Community
Social Work
Team/Adult
fieldwork Teams
March 06
ISPP targets to
increase present
number of 5 by
100% to 10
1

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
2.15 Ensure care plans identify
the cultural and religious
needs of service users
illustrating the way in which
these are to be met.
H
To ensure needs are met
and services are
developed to meet
specific need.
BVPI D39 - % of
people receiving
a statement of
their needs and
how they will be
met. PAF
targets from poor
to average.
ISPP 3 targets
for teams to
include
monitoring the
standard of care
plans through
supervision and
sample checking
to be carried out
to enable a
benchmark to be
developed
Officer time
Operational &
Development
Managers/Adult
team
managers/All
assessing staff
Claire Smart
Purchasing
Manager
Angela Willis
Training
Manager
March 05/06
Sampling
December 05
2

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
6.5
That the joint commissioning
strategy for Older People
Mental Health services is
taken forward.
H
To achieve an integrated
approach to longer term
commissioning which will
support market
stabilisation and reshape
provision to better meet
need
Adult Services
ISPP target
Cabinet Report
Within resources
currently
available
Helen Bown
Manager for
Older Person’s
Services
September 05
7.6 That the Matching needs
audit and consultation be
considered within the wider
consultation of the Learning
Disability joint
commissioning strategy.
H
A benchmark for the
level of provision that the
local authority can afford
be agreed
B14 – Unit Cost
of Res/Nurs care
for adults with LD
PAF targets to
move from poor
to average by
2006/07
Officer time
Trish Wood
Interim Joint
Commissioning
Manager
Consultation
March 2005
Improved PAF
targets
November 2007
C27 –
Admissions of
supported
residents aged
18-64 to res/nurs
care. Maintain
good PAF target
3

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
7.6
That the Learning Disability
Joint Commissioning
Strategy for Change action
plan is fully implemented.
H
To ensure an integrated
approach to longer term
commissioning with will
support market
stabilisation and reshape
services to better meet
need
B14 – Unit Cost
of Res/Nurs care
for adults with LD
PAF targets to
move from poor
to average by
2006/07
C27 –
Admissions of
supported
residents aged
18-64 to
residential/nursin
g care. PAF
targets to be
maintained at the
present good
level
Within resources
currently
available
Trish Wood
Interim Joint
Commissioning
Manager
Consultation
January 05-
March 05
Strategy 2004-
2009
Improved PAF
targets
November 2007
4

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
8.5 To explore costs and
differing contract models to
stimulate the market and
ensure capacity at fair rates
across Gloucestershire and
neighbouring authorities.
H
Effective use of GPT
staff time and reduce
anxiety to Users/Carers
whilst waiting for
placements to be found
Implement use of
high cost
placement
pricing tool
Supported
placement
contract and
consistency with
other Section 31
processes
Officer time
Claire Smart
Purchasing
Manager
GPT/Andy Moore
Lead
Commissioner
for Mental Health
July 05
October 05
Develop a
tripartite contract
B15 – Unit cost
of Res/Nurs care
for adults with
mental illness.
PAF targets to
move from poor
to average by
2006/07
Improved PAF
targets
November 2007
5

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
9.5 Clearly identify service user
with physical disability to
ensure that appropriate
provision is made for this
group.
H
The LIT group is given
priority within the
department to enable the
needs of people with
physical disability to be
identified and services
are commissioned to
meet their needs.
B16- Unit cost of
Res/Nurs care
for adults with a
physical disability
PAF targets are
increased from
good to the next
upper band
Within existing
available
resources
Sian Waygood
Joint Head of
O.T. Services/
Helen Bown
Manager of
Older Person’s
Services
March 06
PAF target
increases by
March 06/07
ISPP Adult
Services Targets
2.13
That processes creating
specific difficulties in the
identification of vacancies to
meet complex needs are
mapped and staff
awareness training
delivered
M
To achieve consistency
and maximise the use of
resources. Reduce
waiting times for
placements to be found
which will alleviate Users
and Carers anxiety
B14/B15 Unit
Cost of Res/Nurs
care for adults
with learning
disabilities and
mental illness to
improve present
PAF targets from
poor to average
rating by 2006/07
Officer time
Mandy Guest
Support Projects
Officer/ Process
Mapping groups
LD placements
December 05
MH placements
March 06
6

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
2.19
A Social Services policy and
procedures for transition for
young people with
disabilities from children’s to
adult services is developed
M
To ensure that adequate
information and support
is given to young people
with disabilities who are
transferring between
Children’s and Adult’s
Services.
ISPP target for
Adult and
Children
Services
Scoping of draft
transition report
Transition Policy
& Procedures
implemented
Officer time
Kim Carey Head
of Adult Services
& Darren Shaw
Head of Children
& Families
Services
Victoria Williams
Policy, Planning
& Projects Officer
March 05
April 05
July 05
7

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
3.5
To incorporate the “kinship”
type work already in
progress with the
Community Team for BoME
into the Adult Placement
Scheme
M
To ensure that national
minimum standards are
met and increase
numbers of adult
placement carers from
within BoME
communities which will
ensure greater choice for
Users
B14/B15 Unit
Cost of Res/Nurs
care for adults
with learning
disabilities and
mental illness to
improve present
PAF targets from
poor to average
rating by 2006/07
Additonal 1 FTE
Officer time from
Stroud locality
team
Anthea Foden
Adult Placement
Team Manager
November 2007
ISPP target for
Adult Placement
team
March 2006
3.5
That the adult placement
scheme is developed and
expanded through
marketing and publicity
M
To ensure greater choice
to Users and enabling
them to remain within the
community in which they
live.
ISPP target to
increase number
of placements
from 50 to 100
Increase number
of carers from 38
to 80
Additonal 1 FTE
Officer time from
Stroud locality
team
Anthea Foden
Adult Placement
Manager
March 2006
8

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
8.5 GPT process are mapped
and purchasing tools now
established within the Older
Persons sector be applied to
services provided and
commissioned by the
Gloucestershire Partnership
Trust (GPT) for younger
adults with a Mental illness.
M
This would enable
analysis of purchasing
patterns and
consideration of efficient
processes for purchasing
which can easily be
implemented by the
GPT)
Process maps in
place and
communicated to
all relevant staff
Officer time
GPT/Andy Moore
Lead
Commission for
Mental Health
Mandy Guest
Support Projects
Officer
Claire Smart
Purchasing
Manager
December 06
8.5 Work with CSCI to gain
agreement/protocol on the
placement of Users with
more than one area of need
M
Clarification on rules
around placing service
users with more than one
area of need
D41 – Delayed
transfers of care.
Present good
PAF targets to
be maintained
Officer time
Claire Smart
Purchasing
Manager
September 05
9

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
5.5 Develop a protocol to assist
sharing information with
CSCI regarding providers
who were not meeting the
regulation standards but
who have now improved.
L
Providers have improved
image and reputation
which gives confidence
to Users/Carers/Staff
and other professionals
to use them and this in
turn increases market
capacity
D41 – Delayed
transfers of care.
To maintain the
current good
PAF indicator
Officer time
Claire Smart
Purchasing
Manager and
Colin Davis
Complaints
Manager Quality
Group/Adult
Protection Unit
March 05
5.5 To promote the use of the
performance monitoring
form to enable all staff to
feedback complaints /
quality issues to the
Contracts Monitoring
Section in the Purchasing
Team which fall outside the
normal review process
L
To ensure quality issues
can be monitored
through the contracting
processes and resolved
promptly
Complaints and
Compliments
monitoring
Officer time
Operational and
Development
Managers / Colin
Davies
Complaints
Manager /
Quality group
March 06
10

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
5.5 Further analysis of
purchasing patterns for
placements and Users
waiting for a placement
throughout the PCT
localities
L
To identify vacancies,
different behaviours, best
and effective practises to
ensure consistency of
service provision across
the county, in a format
agreed by all localities.
Vacancy
Monitoring
Report
Officer time
Operational and
Development
Managers
Claire Smart
Purchasing
Manager
December 05
5.5
That the quality-monitoring
tool for services provided
i.e. domiciliary care, day
care and residential nursing
care provision is completed
at the review and returned
to the Contracts monitoring
section.
L
To ensure that
Users/Carers/Staff are
confident about the
quality of services being
provided
Review of form
Present review
form return rate
to be increased
from 25% to 100
%
Officer time
Nic Davis
Principal Project
Officer/Contract
Monitoring
Section
Purchasing team
May 05
March 06
11

Best Value Review of residential and Nursing Care – Performance Improvement Plan
Ref.
Action Priority Outcome Measure Resources Responsible
officer
Timescale
Ref./action
no. –
cross-ref
back to
report and
recommen
dation
Describe what needs to
be done
High,
med or
low
(identify
top 5)
Describe what the
action is intended to
achieve
What are the
perf indicators
and targets to
measure the
impact?
Estimate the £
and HR input
needed to
achieve
targets
Who is the
manager
responsible
for doing this?
Date for
achievement,
and any key
milestones
8.5 To work with providers to
enable them to provide
placements that meets the
needs of people with
challenging behaviour.
L
To ensure that service
users with challenging
behaviour needs are met
and prevent unnecessary
disruption to placements
B14/B15 Unit
Cost of Res/Nurs
care for adults
with learning
disabilities and
mental illness to
improve present
PAF targets from
poor to average
rating by 2006/
Officer time
GPT/Andy Moore
Lead
Commissioner
for Mental Health
Trish Wood
interim Joint
Commissioner
for LD
Claire Smart
Purchasing
Manager
March 05
Improved PAF
targets by
November 2007
8.5 Care pathway work to be
undertaken by GPT to
increase the understanding
of health care staff of the
complexities of this area of
work.
L
This will ensure that
there is a smooth
transition between health
and social care provision
for service users and that
staff are familiar with the
process used to access
all services.
Care pathways in
place
Officer time
GPT/Angela
Willis Training
Manager
March 06
12