Performance Improvement Plan template
Performance Improvement Plan template
Performance Improvement Plan template
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Best Value Review of Residential and Nursing Care <strong>Performance</strong> - <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
2.15<br />
To actively promote direct<br />
payments within BoME<br />
groups in line with other<br />
user groups.<br />
H<br />
To increase Users<br />
independence and to<br />
meet their specific needs<br />
BVPI & Key<br />
Threshold target<br />
C51 – Direct<br />
Payments<br />
E48 – Ethnicity<br />
of older people<br />
receiving an<br />
assessment<br />
Officer Time<br />
Nic Davis<br />
Principal Project<br />
Officer and<br />
Community<br />
Social Work<br />
Team/Adult<br />
fieldwork Teams<br />
March 06<br />
ISPP targets to<br />
increase present<br />
number of 5 by<br />
100% to 10<br />
1
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
2.15 Ensure care plans identify<br />
the cultural and religious<br />
needs of service users<br />
illustrating the way in which<br />
these are to be met.<br />
H<br />
To ensure needs are met<br />
and services are<br />
developed to meet<br />
specific need.<br />
BVPI D39 - % of<br />
people receiving<br />
a statement of<br />
their needs and<br />
how they will be<br />
met. PAF<br />
targets from poor<br />
to average.<br />
ISPP 3 targets<br />
for teams to<br />
include<br />
monitoring the<br />
standard of care<br />
plans through<br />
supervision and<br />
sample checking<br />
to be carried out<br />
to enable a<br />
benchmark to be<br />
developed<br />
Officer time<br />
Operational &<br />
Development<br />
Managers/Adult<br />
team<br />
managers/All<br />
assessing staff<br />
Claire Smart<br />
Purchasing<br />
Manager<br />
Angela Willis<br />
Training<br />
Manager<br />
March 05/06<br />
Sampling<br />
December 05<br />
2
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
6.5<br />
That the joint commissioning<br />
strategy for Older People<br />
Mental Health services is<br />
taken forward.<br />
H<br />
To achieve an integrated<br />
approach to longer term<br />
commissioning which will<br />
support market<br />
stabilisation and reshape<br />
provision to better meet<br />
need<br />
Adult Services<br />
ISPP target<br />
Cabinet Report<br />
Within resources<br />
currently<br />
available<br />
Helen Bown<br />
Manager for<br />
Older Person’s<br />
Services<br />
September 05<br />
7.6 That the Matching needs<br />
audit and consultation be<br />
considered within the wider<br />
consultation of the Learning<br />
Disability joint<br />
commissioning strategy.<br />
H<br />
A benchmark for the<br />
level of provision that the<br />
local authority can afford<br />
be agreed<br />
B14 – Unit Cost<br />
of Res/Nurs care<br />
for adults with LD<br />
PAF targets to<br />
move from poor<br />
to average by<br />
2006/07<br />
Officer time<br />
Trish Wood<br />
Interim Joint<br />
Commissioning<br />
Manager<br />
Consultation<br />
March 2005<br />
Improved PAF<br />
targets<br />
November 2007<br />
C27 –<br />
Admissions of<br />
supported<br />
residents aged<br />
18-64 to res/nurs<br />
care. Maintain<br />
good PAF target<br />
3
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
7.6<br />
That the Learning Disability<br />
Joint Commissioning<br />
Strategy for Change action<br />
plan is fully implemented.<br />
H<br />
To ensure an integrated<br />
approach to longer term<br />
commissioning with will<br />
support market<br />
stabilisation and reshape<br />
services to better meet<br />
need<br />
B14 – Unit Cost<br />
of Res/Nurs care<br />
for adults with LD<br />
PAF targets to<br />
move from poor<br />
to average by<br />
2006/07<br />
C27 –<br />
Admissions of<br />
supported<br />
residents aged<br />
18-64 to<br />
residential/nursin<br />
g care. PAF<br />
targets to be<br />
maintained at the<br />
present good<br />
level<br />
Within resources<br />
currently<br />
available<br />
Trish Wood<br />
Interim Joint<br />
Commissioning<br />
Manager<br />
Consultation<br />
January 05-<br />
March 05<br />
Strategy 2004-<br />
2009<br />
Improved PAF<br />
targets<br />
November 2007<br />
4
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
8.5 To explore costs and<br />
differing contract models to<br />
stimulate the market and<br />
ensure capacity at fair rates<br />
across Gloucestershire and<br />
neighbouring authorities.<br />
H<br />
Effective use of GPT<br />
staff time and reduce<br />
anxiety to Users/Carers<br />
whilst waiting for<br />
placements to be found<br />
Implement use of<br />
high cost<br />
placement<br />
pricing tool<br />
Supported<br />
placement<br />
contract and<br />
consistency with<br />
other Section 31<br />
processes<br />
Officer time<br />
Claire Smart<br />
Purchasing<br />
Manager<br />
GPT/Andy Moore<br />
Lead<br />
Commissioner<br />
for Mental Health<br />
July 05<br />
October 05<br />
Develop a<br />
tripartite contract<br />
B15 – Unit cost<br />
of Res/Nurs care<br />
for adults with<br />
mental illness.<br />
PAF targets to<br />
move from poor<br />
to average by<br />
2006/07<br />
Improved PAF<br />
targets<br />
November 2007<br />
5
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
9.5 Clearly identify service user<br />
with physical disability to<br />
ensure that appropriate<br />
provision is made for this<br />
group.<br />
H<br />
The LIT group is given<br />
priority within the<br />
department to enable the<br />
needs of people with<br />
physical disability to be<br />
identified and services<br />
are commissioned to<br />
meet their needs.<br />
B16- Unit cost of<br />
Res/Nurs care<br />
for adults with a<br />
physical disability<br />
PAF targets are<br />
increased from<br />
good to the next<br />
upper band<br />
Within existing<br />
available<br />
resources<br />
Sian Waygood<br />
Joint Head of<br />
O.T. Services/<br />
Helen Bown<br />
Manager of<br />
Older Person’s<br />
Services<br />
March 06<br />
PAF target<br />
increases by<br />
March 06/07<br />
ISPP Adult<br />
Services Targets<br />
2.13<br />
That processes creating<br />
specific difficulties in the<br />
identification of vacancies to<br />
meet complex needs are<br />
mapped and staff<br />
awareness training<br />
delivered<br />
M<br />
To achieve consistency<br />
and maximise the use of<br />
resources. Reduce<br />
waiting times for<br />
placements to be found<br />
which will alleviate Users<br />
and Carers anxiety<br />
B14/B15 Unit<br />
Cost of Res/Nurs<br />
care for adults<br />
with learning<br />
disabilities and<br />
mental illness to<br />
improve present<br />
PAF targets from<br />
poor to average<br />
rating by 2006/07<br />
Officer time<br />
Mandy Guest<br />
Support Projects<br />
Officer/ Process<br />
Mapping groups<br />
LD placements<br />
December 05<br />
MH placements<br />
March 06<br />
6
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
2.19<br />
A Social Services policy and<br />
procedures for transition for<br />
young people with<br />
disabilities from children’s to<br />
adult services is developed<br />
M<br />
To ensure that adequate<br />
information and support<br />
is given to young people<br />
with disabilities who are<br />
transferring between<br />
Children’s and Adult’s<br />
Services.<br />
ISPP target for<br />
Adult and<br />
Children<br />
Services<br />
Scoping of draft<br />
transition report<br />
Transition Policy<br />
& Procedures<br />
implemented<br />
Officer time<br />
Kim Carey Head<br />
of Adult Services<br />
& Darren Shaw<br />
Head of Children<br />
& Families<br />
Services<br />
Victoria Williams<br />
Policy, <strong>Plan</strong>ning<br />
& Projects Officer<br />
March 05<br />
April 05<br />
July 05<br />
7
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
3.5<br />
To incorporate the “kinship”<br />
type work already in<br />
progress with the<br />
Community Team for BoME<br />
into the Adult Placement<br />
Scheme<br />
M<br />
To ensure that national<br />
minimum standards are<br />
met and increase<br />
numbers of adult<br />
placement carers from<br />
within BoME<br />
communities which will<br />
ensure greater choice for<br />
Users<br />
B14/B15 Unit<br />
Cost of Res/Nurs<br />
care for adults<br />
with learning<br />
disabilities and<br />
mental illness to<br />
improve present<br />
PAF targets from<br />
poor to average<br />
rating by 2006/07<br />
Additonal 1 FTE<br />
Officer time from<br />
Stroud locality<br />
team<br />
Anthea Foden<br />
Adult Placement<br />
Team Manager<br />
November 2007<br />
ISPP target for<br />
Adult Placement<br />
team<br />
March 2006<br />
3.5<br />
That the adult placement<br />
scheme is developed and<br />
expanded through<br />
marketing and publicity<br />
M<br />
To ensure greater choice<br />
to Users and enabling<br />
them to remain within the<br />
community in which they<br />
live.<br />
ISPP target to<br />
increase number<br />
of placements<br />
from 50 to 100<br />
Increase number<br />
of carers from 38<br />
to 80<br />
Additonal 1 FTE<br />
Officer time from<br />
Stroud locality<br />
team<br />
Anthea Foden<br />
Adult Placement<br />
Manager<br />
March 2006<br />
8
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
8.5 GPT process are mapped<br />
and purchasing tools now<br />
established within the Older<br />
Persons sector be applied to<br />
services provided and<br />
commissioned by the<br />
Gloucestershire Partnership<br />
Trust (GPT) for younger<br />
adults with a Mental illness.<br />
M<br />
This would enable<br />
analysis of purchasing<br />
patterns and<br />
consideration of efficient<br />
processes for purchasing<br />
which can easily be<br />
implemented by the<br />
GPT)<br />
Process maps in<br />
place and<br />
communicated to<br />
all relevant staff<br />
Officer time<br />
GPT/Andy Moore<br />
Lead<br />
Commission for<br />
Mental Health<br />
Mandy Guest<br />
Support Projects<br />
Officer<br />
Claire Smart<br />
Purchasing<br />
Manager<br />
December 06<br />
8.5 Work with CSCI to gain<br />
agreement/protocol on the<br />
placement of Users with<br />
more than one area of need<br />
M<br />
Clarification on rules<br />
around placing service<br />
users with more than one<br />
area of need<br />
D41 – Delayed<br />
transfers of care.<br />
Present good<br />
PAF targets to<br />
be maintained<br />
Officer time<br />
Claire Smart<br />
Purchasing<br />
Manager<br />
September 05<br />
9
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
5.5 Develop a protocol to assist<br />
sharing information with<br />
CSCI regarding providers<br />
who were not meeting the<br />
regulation standards but<br />
who have now improved.<br />
L<br />
Providers have improved<br />
image and reputation<br />
which gives confidence<br />
to Users/Carers/Staff<br />
and other professionals<br />
to use them and this in<br />
turn increases market<br />
capacity<br />
D41 – Delayed<br />
transfers of care.<br />
To maintain the<br />
current good<br />
PAF indicator<br />
Officer time<br />
Claire Smart<br />
Purchasing<br />
Manager and<br />
Colin Davis<br />
Complaints<br />
Manager Quality<br />
Group/Adult<br />
Protection Unit<br />
March 05<br />
5.5 To promote the use of the<br />
performance monitoring<br />
form to enable all staff to<br />
feedback complaints /<br />
quality issues to the<br />
Contracts Monitoring<br />
Section in the Purchasing<br />
Team which fall outside the<br />
normal review process<br />
L<br />
To ensure quality issues<br />
can be monitored<br />
through the contracting<br />
processes and resolved<br />
promptly<br />
Complaints and<br />
Compliments<br />
monitoring<br />
Officer time<br />
Operational and<br />
Development<br />
Managers / Colin<br />
Davies<br />
Complaints<br />
Manager /<br />
Quality group<br />
March 06<br />
10
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
5.5 Further analysis of<br />
purchasing patterns for<br />
placements and Users<br />
waiting for a placement<br />
throughout the PCT<br />
localities<br />
L<br />
To identify vacancies,<br />
different behaviours, best<br />
and effective practises to<br />
ensure consistency of<br />
service provision across<br />
the county, in a format<br />
agreed by all localities.<br />
Vacancy<br />
Monitoring<br />
Report<br />
Officer time<br />
Operational and<br />
Development<br />
Managers<br />
Claire Smart<br />
Purchasing<br />
Manager<br />
December 05<br />
5.5<br />
That the quality-monitoring<br />
tool for services provided<br />
i.e. domiciliary care, day<br />
care and residential nursing<br />
care provision is completed<br />
at the review and returned<br />
to the Contracts monitoring<br />
section.<br />
L<br />
To ensure that<br />
Users/Carers/Staff are<br />
confident about the<br />
quality of services being<br />
provided<br />
Review of form<br />
Present review<br />
form return rate<br />
to be increased<br />
from 25% to 100<br />
%<br />
Officer time<br />
Nic Davis<br />
Principal Project<br />
Officer/Contract<br />
Monitoring<br />
Section<br />
Purchasing team<br />
May 05<br />
March 06<br />
11
Best Value Review of residential and Nursing Care – <strong>Performance</strong> <strong>Improvement</strong> <strong>Plan</strong><br />
Ref.<br />
Action Priority Outcome Measure Resources Responsible<br />
officer<br />
Timescale<br />
Ref./action<br />
no. –<br />
cross-ref<br />
back to<br />
report and<br />
recommen<br />
dation<br />
Describe what needs to<br />
be done<br />
High,<br />
med or<br />
low<br />
(identify<br />
top 5)<br />
Describe what the<br />
action is intended to<br />
achieve<br />
What are the<br />
perf indicators<br />
and targets to<br />
measure the<br />
impact?<br />
Estimate the £<br />
and HR input<br />
needed to<br />
achieve<br />
targets<br />
Who is the<br />
manager<br />
responsible<br />
for doing this?<br />
Date for<br />
achievement,<br />
and any key<br />
milestones<br />
8.5 To work with providers to<br />
enable them to provide<br />
placements that meets the<br />
needs of people with<br />
challenging behaviour.<br />
L<br />
To ensure that service<br />
users with challenging<br />
behaviour needs are met<br />
and prevent unnecessary<br />
disruption to placements<br />
B14/B15 Unit<br />
Cost of Res/Nurs<br />
care for adults<br />
with learning<br />
disabilities and<br />
mental illness to<br />
improve present<br />
PAF targets from<br />
poor to average<br />
rating by 2006/<br />
Officer time<br />
GPT/Andy Moore<br />
Lead<br />
Commissioner<br />
for Mental Health<br />
Trish Wood<br />
interim Joint<br />
Commissioner<br />
for LD<br />
Claire Smart<br />
Purchasing<br />
Manager<br />
March 05<br />
Improved PAF<br />
targets by<br />
November 2007<br />
8.5 Care pathway work to be<br />
undertaken by GPT to<br />
increase the understanding<br />
of health care staff of the<br />
complexities of this area of<br />
work.<br />
L<br />
This will ensure that<br />
there is a smooth<br />
transition between health<br />
and social care provision<br />
for service users and that<br />
staff are familiar with the<br />
process used to access<br />
all services.<br />
Care pathways in<br />
place<br />
Officer time<br />
GPT/Angela<br />
Willis Training<br />
Manager<br />
March 06<br />
12