Updated: 10 Jan 11 - MWR Fort Leonard Wood

Updated: 10 Jan 11
Family Assistance Center
(573) 596-0212
Emergency Operations Center
(573) 563-4045

Table of Contents
Family Assistance Center…………………………….……. pg. 1
Military and Family Life Consultants……………………….pg. 1
Behavioral Health Services……………………………...….pg. 1
Directorate of Emergency Services………………………..pg. 2
Claims…………………………………………………………pg .3
Services (DOL, mail, laundry, etc)..…………………..……pg. 4
Lost & Found …………………………..……………………pg. 4
School information…………………………………………...pg. 5
Childcare………………………………………………………pg. 6
Local Community Assistance………….……………………pg. 6
Donation Distribution………………………………………..pg. 7
Contact Information………………………………………….pg. 8
Town Hall Meeting – Monday & Wednesday 1800 at
StoneGate Community Center (until further notice)

Family Assistance Center
Army Community Service Center,
Building 486, Replacement Avenue
573-596-0212
Operating Hours
Effective Monday, 10 Jan 11,
operational hours are 0730-1630, Mon-Fri.
• FREE Childcare available while utilizing services at the FAC
• Lending Locker (pots, pans, dishes, high chairs etc)
• Army Emergency Relief (Interest free loans)
Collection and distribution of donations at USO See page 7
Feeling Overwhelmed? Help is Available
Military and Family Life Consultants is available to help you cope with
normal reactions to the stress resulting from this event or any other stressful
event in your lives 24 – 7 – 365 & confidential
(573) 855-3269 (573) 855-3283 (573) 212-0739
Child and Youth Behavioral Consultants
(573) 337-1929 (573) 528-4928
Child and Youth Behavioral Consultants (Schools)
573 337-3030 573 337-3081
Behavioral Health Services
596-0521
General Leonard Wood Army Community Hospital (GLWACH)
Room 63 on the basement level
Open to service members and their dependents on a walk-in basis.
Hours Mon, Thurs, Fri - 7:30am to 4:30pm / Tues-Wed - 7:30am to 6pm
After hours support is available 24/7 through the GLWACH emergency
room, 596-0456.
1

Directorate of Emergency Services
Emergency 911
Military Police Desk (573) 596-6141
N. Piney Hills Command Post (573) 528-3978
FLW Fire Department (Non Emergency) (573) 596-0883
Director DES, LTC Porterfield
lee.m.porterfield@us.army.mil (573) 528-3868
Deputy Director DES, Mr. Rose
don.rose@us.army.mil (573) 528-3963
Lost & Found (See page 4)
Fire Prevention Tips
Smoke Detectors:
*Check and test your smoke detectors
*If your detector is chirping or beeping replace the battery
*Notify Balfour Beatty immediately if your smoke detector does not work
Space Heaters:
*The use of gasoline, kerosene, or other flammable liquid space heaters is
prohibited.
*Portable electric space heaters are authorized
*Heaters must be UL or FM listed, labeled, and equipped with a tip-over
safety switch.
*Maintain a clearance of at least 36 inches from anything that can burn.
*Avoid using electrical heaters in area that may come in contact with water.
*DO NOT use stove as an alternate heat source, this can produce toxic
fumes.
*DO NOT use space heaters to try and thaw out frozen pipes
Candles:
*Never leave lit candles unattended (in a vacated room or when going to bed).
*Place candles on a sturdy non-combustible base away from anything that
can burn.
*Keep anything that can burn at least three feet from the flame.
*Keep children and pets away from candles.
Electricity:
*DO NOT run extension cords from your house to a neighboring house
*Stay away from all downed power lines.
*Even cable and telephone lines can deliver a deadly electrical shock if an
electric line as crossed them elsewhere in the system
*If you see or smell smoke DON’T hesitate calling 9-1-1
2

Claims
Office of the Staff Judge Advocate (573) 596-0627
U.S. Army Claims Service
316 Missouri Avenue, Building 315, 2 nd Floor, Rm 227,
• You have up to 2 YEARS to file a claim!
• Save ALL receipts, including lodging
• Document what you have and what you’ve lost.
• Use photos, inventories from moves etc
• Contact YOUR insurance carrier first and file a claim with them.
• Personal Claims Act may pay for damages to property after, or in lieu
of, insurance.
• Deductibles will be reimbursed.
• Automobiles, spoiled food, personal property covered.
• $100,000 limit to coverage.
• Moving costs paid under JFTR.
• Lodging expenses reimbursement OK – not to exceed 30 days.
•Per diem authorized at 100% Soldier and dependents 12 and up.
•Per diem at 50% for under 12 years old.
•Lodging = up to $78 a day. / Per diem rate = $46 a day.
•Statement of non-availability not required.
•Rental cars cost may be reimbursed for up to 4 days for determination
purposes.
•Up to 10 additional days authorized if vehicle needs replacement or repair
(14 days total).
•Time can be extended based on individual circumstances.
•One vehicle per family. Smallest class of car.
•Insurance first, receipts needed.
•Expedited Claims Recovery / Exception to Policy has been granted!
•Itemization no longer required for those who have a total or substantially
total loss
•Claims personnel will document losses by on-site inspections,
photography, detailed oral interviews, available HHG inventories
•Claims personnel will estimate total value of loss from which a settlement
will be reached
•Can still itemize if you believe that a more favorable settlement will result
•New Deductible Claim Policy / When only filing a claim for a private insurance
deductible:
•No longer to need to itemize your entire claim
•Just need to show proof that a claim has been filed and the amount of
the deductible
• Questions?? Just Call. Appointments made to meet your needs.
• Claims filing at JAG (Bldg 315) & ACS (Bldg 486) – thru Jan 9
3

4
Lost & Found
If you find items that were moved by the tornado please turn them in at the
Military Police Station, building 1000, phone 6-6141 or the North Piney
Hills Housing Area MP Command Post on Oklahoma Avenue, phone 528-
3978.
If you lost items during the tornado please check with the Military Police
Station, building 1000, phone 6-6141 or the North Piney Hills Housing Area
MP Command Post on Oklahoma Avenue, phone 528-3978.
Services
DOL/Transportation
• Soldiers who were affected by the lost of OCIE/CIF items please contact
Michelle Jones at CIF (596-8835) and a replacement issue will be made.
• Soldiers who require uniforms should contact SJA to submit a claim for
damaged or destroyed uniforms. Once the claim is processed, uniforms may be
obtained from the Military Clothing Sales Store.
• To schedule an appointment for Household Goods, please contact the
Personal Property Office at 596-0903. Business hours are 0700-1800.
• A storage container has been placed in the Specker Parking lot for any
articles that are lost and found. Keys to the container may be obtained at the
Incident Command Post.
• Transportation will stop the dedicated bus run from Morelli Heights to any
location on the installation effective at 2000 tomorrow. Anyone who does
require transportation please call 573-596-0814, and ask for a pickup.
Food Service
Starting Jan 5 , DFAC 2105 hours will close at 2000 hours.
DFAC 2105 Hours of Operation:
Monday – Saturday Breakfast: 0500 – 0730 / Lunch: 1100 -1230 / Dinner:
1700 -1830
Night meal: 1930 - 0230, Dinner menu served from 1930 - 2230, Breakfast
menu served: 2230 – 0230
FREE Laundry Information
Family & MWR is providing access to washers and dryers & supplies at no cost
- Bldg 3230 - NCO Academy area
Family Housing Work Order 573-329-4000.
Mail Fort Leonard Wood Postal Service (573) 329-5909
•If there is a mailbox standing, mail IS being delivered. If you want mail
rerouted – contact the number above, or go to the FLW Post Office
•UPS & FedEx is delivering to ACS, Bldg 486

Waynesville Schools
School Information
School Liaison Office , 573-596-0357
Bldg. 470 Replacement Avenue.
Dr. Tom Elliot, Director 573-774-6002
Waynesville R-VI School District Transportation Office
Bus Routes:
High School/Middle School
Route: 25A
Bus Stop Location
Thayer @ Williams
6:22 AM
Thayer @ Thayer 6:23 AM
Piney Hills @ Williams
6:24 AM
10 Sibert 6:25 AM
Sibert @ Delafield
6:27 AM
Delafield @ Goethals
6:28 AM
13 Goethals 6:29 AM
Goethals @ Jadwin
6:30 AM
Jadwin @ Newton Ct
6:31 AM
Jadwin @ Delafield
6:32 AM
Delafield @ Gridley Lp
6:34 AM
Delafield @ Gridley Lp Shelter 6:35 AM
Middle School
7:00 AM
High School
7:05 AM
NOTE: 2:30PM pick up from High School
Thayer
Route: 78B
Bus Stop Location
Pick Up
10 Sibert 7:45 AM
Sibert @ Delafield
7:46 AM
Delafield @ Goethals
7:47 AM
13 Goethals 7:48 AM
Goethals @ Jadwin
7:49 AM
Jadwin @ Newton Ct
7:50 AM
Jadwin @ Delafield
7:51 AM
Delafield @ Gridley Lp
7:53 AM
Delafield @ Gridley Lp Shelter 7:54 AM
Thayer Elementary
8:00 AM
NOTE: Leave Thayer at 3:30PM
Bus Stop Drop off between 3:45PM - 3:55PM
5

Child, Youth & School Services
573-596-0200
Bldg. 470 Replacement Avenue
Childcare
• Kids on Site care is available at Bldg 486 for those Families
conducting business at the FAC.
• Families will not be charged for KOS usage.
Child and Youth Behavioral Consultants
(573) 337-1929 (573) 528-4928
Child and Youth Behavioral Consultants (Schools)
573 337-3030 573 337-3081
Local Community Assistance
On all three below, Soldiers need to go to their Command
Sergeant Major.
Ehrhardt Properties Room Rates
for tornado impacted Soldiers and their Families.
- Friday night only (day of tornado Dec 31, 10 ), FREE
- Each following night, as long as they need it, $49/night.
- they have three hotel properties that are pet friendly for families
with pets.
Committee of 50 has financial support available for tornado
impacted Soldiers and their Families.
Wounded Warrior Fund can provide funding to tornado impacted
Soldiers (and their Families) needing money that is not available
through other sources.
6
9

USO
Bldg. 805, Iowa Ave
573-329-2039
Mon-Sun 9:00 am-6:00 pm
Items Available at the USO:
Donations
Non-perishable Food Items (including baby food)
• Clothing - New & Used - Infant Clothing – all sizes
• Shoes – (adult, children, infant)
• Strollers / Car Seats / Bouncers / Baby Walkers
• Diapers / Baby wipes / Baby hygiene items
• Bed linens / Pillows / Blankets / Quilts
• Personal hygiene items
• Small Kitchen Appliances
• Dishware / utensils
• Washer / Dryer (2 sets)
• Children’s toys
• Bicycles
• Books (Children, youth, adult)
• Cleaning supplies / Rubber gloves
• Mops / Brooms / Dustpans
• Hazard masks, use during cleaning
• Laundry supplies
• Towels / wash cloths / dish towels
• Shower curtains
• Sanitary wipes / gel
• Toilet paper / Paper towels
• Small first aid kits
• Cat food / Litter / Dog Food
NOTE:
Donated items grow each
day, please call or check
back frequently for items
you require.
If you are looking for
specific items, please call
ACS at 596-0212 and
they will make every
attempt to located those
items for you.
7

Contact Information for
Fort Leonard Wood Tornado Victims
Family Assistance Center (FAC) (573) 596-0212
Army Community Service, Bldg 486 Replacement Ave
Emergency Operations Center (573) 563-4045
Emergency 911
Military Police (573) 596-6141
N. Piney Hills Command Post (573) 528-3978
DES Director, LTC Porterfield (573) 528-3868
DES Deputy Director, Mr Rose (573) 528-3963
Fire Department (non-emergency) (573) 596-0883
Garrison Command (573) 563-4004
Email: chuck.williams@us.army.mil
(573) 452-3814 (cell)
Garrison CSM (573) 528-6737
Prior to calling the Garrison CSM – please check in with your CSM.
American Red Cross Bldg496, Replacement Ave (573) 596-0300
Staff Judge Advocate 316 Missouri Ave, 2 nd Floor (573) 596-0627
Be sure to contact YOUR insurance Carrier first
Processing claims at ACS starting Jan 4
Balfour Beatty Communities (573) 329-3105
Bldg 470 Replacement Ave, Rm 1208
Stonegate Community Center 235 Ellis St (573) 329-0122
Processing claims at ACS starting Jan 4
Furniture Warehouse 2313 Railroad Ave (573) 596-0972
DOL Transportation (573) 596-0814
From Morelli Height to anywhere 0600-1800
Transportation 4 th MEB EOC (573) 596-1485
8

Contact Information Continued
Housing For packing & storing of household items (573) 596-0903
Waynesville School District – Tom Elliot (573) 774-6002
Child, Youth & School Services (573) 596-0200
School Liaison Office (573) 596-0357
470 Replacement Ave
Garrison Chaplain (573) 596-4906
Behavioral Health Services (573) 596-0521
Lost Pets (or found) FLW Vet Clinic (573)596-0094
2399 Minnesota Ave
Animal Rescue & Foster SGT Paramore (573) 528-3421
Donation Drop Off & Distribution (573) 596-0212
Coordination thru ACS (573) 329-2039
USO - Bldg 805, Iowa Ave 12pm-6pm
Fort Leonard Wood Thrift Shop (573) 329-4707
Bldg 493, Replacement Ave
M-F 9am-2pm - week of Jan 3-7 – for tornado victims only
Full Tilt Riders MC (573) 452-1180
To help, move, clean debris etc.
King Solomon’s Lodge #15 (907) 223-2004
Mr John Williams
Cable America (573) 336-5284
FLW Postal Service (573) 329-5909
ID Card Facility (573) 596-0744
Mon – Wed & Fri 6am-4pm** / Thur 6am-12pm
**Closed for lunch 11:30am- 12:30pm
MSCoE Staff Duty Office (573) 563-6126/6127
For Updated Information:
FLW Web Page:
MWR Web Page:
MWR Facebook:
Garrison Facebook:
www.wood.army.mil
www.fortleonardwoodmwr.com
www.facebook.com/mwr.ftwood
Fort-Leonard-Wood-Garrison-Command
9

Information
at your fingertips
MWR Marketing
1000 South Dakota Ave
Fort Leonard Wood, MO
(573) 596-0117