Annual_Report_2011-2012.pdf - India Post

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1

Chapter 1
AN OVERVIEW
1.1 Department of Posts has been the
backbone of India’s communications network
and core of the country’s socio-economic
development for the last 150 years. It has
touched the lives of every citizen, be it through
mail, banking, insurance, money transfer or
retail services. It has a network of 154866 post
offices in the country, the largest in the world,
of which 139040 are in the rural areas.
1.2 The core activity of the Department
is processing, transmission and delivery of
mail. Mail is collected from more than 5.7 lakh
letter boxes, processed by network of Mail
Offices and conveyed by rail, road and airlines
all over the country to reach the customers.
Postal operations at the post office counter
encompass the entire gamut of basic postal
services that include sale of stamps, booking
of registered articles, insured articles, value
payable articles, remittance of money through
money orders, booking of parcels and Savings
Bank transactions. Traditionally, these services
were being provided at manually operated
counters. Considering the vital need for
providing benefits of technology to customers,
counter operations are now being progressively
computerised to provide a greater range of
services to the customer from a single window
leading to prompt and error free services.
IT Modernization Project
1.3 The Government approved the IT
Modernization Project of the Department of
Posts for computerization of all post offices,
Mail Offices, Administrative and other
offices, establishment of IT infrastructure and
development of software applications in the
11 th Plan. The major thrust of the 12 th Plan
would be to complete, implement and sustain
the initiatives set rolling in the 11 th Plan.
1.4 Hence the 12 th Plan commencing from
April 2012 would be a period of implementation
of new and improved processes, a new regime
of Enterprise Resource Planning, integration
and interlinking of applications, greater access,
enhanced productivity, improved functionality
and efficient and cost effective services.
Computerized and connected network of
post offices on a single integrated platform
will also help India Post to retail products and
services of other service providers viz. Banks,
Government and non-Government financial
institutions, Government agencies and Mutual
Fund Houses in the rural and remote areas.
International Money Transfer Service
1.5 International Money Transfer Service
provides instant money transfer remittances
to customers in India. India Post has been
operating this service in association with
Western Union Financial Service Inc (WU-
IMTS) since April, 2001 from 7214 Post
Offices across the country. In September
2011, the service in association with Money
Gram (MG-IMTS) was launched from 100
Post Offices across Delhi, Punjab and Tamil
Nadu Circles. The service was extended
to 400 more locations in Andhra Pradesh,
Karnataka, Kerala, Maharashtra, Tamil Nadu
and Uttar Pradesh Circles covering the Head
Post Offices in these Circles.
International Business Initiatives
1.6 The Department of Posts convened a
meeting for the representatives of foreign
2

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´ÖÓ¡Öß, ³ÖÖ¸üŸÖ ÃÖ¸üúÖ¸ü ® Öê 01 ±ú¸ü¾Ö¸üß, 2012 úÖê ¸üÖÂÒüßµÖ
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3

embassies in New Delhi on 8.4.2011 to
showcase international mail services offered
by the Post Office. Forums like the Federation
of Indian Export Organizations (FIEO) and the
Confederation of Indian Industry (CII) were
also utilized to reach out to potential business
partners for India Post’s international business.
Bilateral/Multilateral matters and formation
of South Asian Postal Union (SAPU)
1.7 India has been at the forefront of
providing economic and technical aid to the
postal organizations of the Least Development
Countries (LDC) group in the form of awarding
fellowships, contributing to the pool of experts
and consultancies whenever required. In
recent years, India has made notable efforts
for induction of technology by providing
software for counter automation to LDC postal
operators. Recently Government of India has
announced fully funded training programs on
various postal management topics for African
& SAARC countries.
1.8 South Asian Postal Union,
conceptualized and initiated by Department
of Posts, India, is a Restricted Union under
the aegis of the UPU that will promote
cooperation among Postal Administrations of
South Asia and improve postal services in the
region. It will be a body under the SAARC
umbrella comprising postal administrations of
Afghanistan, Bhutan, Bangladesh, Maldives,
Nepal, Pakistan, Sri Lanka and India. In the
XVII SAARC Summit held at Maldives, the
President of Maldives who is presently the
Chair of SAARC welcomed the establishment
of South Asian Postal Union (SAPU). This
Union is expected to come into existence in
2012.
1.9 During the Africa India Forum Summit
(AFIS)-II held at Addis Ababa, the Hon’ble
Prime Minister of India announced various
projects in Africa. The Hon’ble Prime Minister
underlined India’s support to the postal
operators in other members of SAARC during
the XVII SAARC Summit held at Maldives
recently by announcing 10 scholarships
for training courses in International Mail
Accounting and UPU Software. Prime Minister
of India also commended the efforts of Postal
Administrations of SAARC for agreeing to
form the South Asian Postal Union (SAPU).
Mahatma Gandhi National Rural
Employment Guarantee Scheme
1.10 A model Memorandum of Understanding
(MoU) has been developed by
Ministry of Rural Development, New Delhi
and Department of Posts to facilitate proper
implementation of disbursement of wages
through Post Offices under MGNREG Act. The
scheme of disbursement of MGNREGA wages
through post office accounts is operational in
19 postal circles of the country.
1.11 The Prime Minister and Minister of Rural
Development gave away national level awards
of excellence for MGNREGA wage disbursal
through Post Offices. Out of 12 awards, two
awards each were given to Andhra Pradesh,
Rajasthan and West Bengal Circles and one
award each was given to Assam, Gujarat,
Jharkhand, Karnataka, Madhya Pradesh
and Maharashtra Circles on MGNREGA
day(2.2.2012).
National Postal Policy, 2012
1.12 Shri Kapil Sibal, Minister of Communications
and Information Technology,
Government of India, chaired a Round Table
on National Postal Policy, 2012 on 1 st February
2012.
4

1.13 ¸üÖˆÓ›ü êü¾Ö»Ö úÖ ˆ§êü¿µÖ ›üÖú Öê¡Ö ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ´ÖãµÖ
Ãêüú ÆüÖê»›ü¸üÖë êú ÃÖÖ£Ö ¸üÖÂÒüßµÖ ® Öß×ŸÖ ŸÖîµÖÖ¸ü ú¸®ü Öê ÆêüŸÖã
ˆ ®ÖÃÖê ‡® Ö¯Öãü »Öêú¸ü “Ö“ÖÖÔ ú¸ü ®ÖÖ £ÖÖ ŸÖÖ×ú ÃÖ³Öß Ãêüú
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²Öãרü•Öß¾Öß, ›üÖú ‹¾ÖÓ ÃÖÓ“ÖÖ¸ü ÃÖê¾ÖÖ†Öë êú ¯ÖϳÖÖꌟÖÖ, ²Öïú,
×¾Ö× ®ÖµÖÖ´Öú, ÒüÖÓÃÖ¯ÖÖêÔü¸ü †Öî¸ü †ÓŸÖ¸üÖÔÂÒüßµÖ ¾µÖ¾ÖÃÖÖµÖ êú
Ãêüú ÆüÖê»›ü¸ü ¿ÖÖ×´Ö»Ö £Öê…
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1.15 ‹ú †ªŸÖ® Ö ‘ÖÖêÂÖÖÖ ¯Ö¡Ö וÖÃÖ´Öë ŸÖß ®ÖÖë ‘Öüú †£ÖÖÔŸÖË
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Ö´ÖŸÖÖ ¿ÖÖ×´Ö»Ö ÆîüÓ, ŸÖîµÖÖ¸ü ×úµÖÖ ÖµÖÖ ŸÖ£ÖÖ ˆÃÖê •Öã»ÖÖ‡Ô
2011 êú ¤üÖî¸üÖ® Ö www.indiapost.gov.in ¯Ö¸ü ›üÖ»Ö
ú¸ü ÃÖÖ¾ÖÔ•Ö× ®Öú ŸÖÖî¸ü ¯Ö¸ü ˆ¯Ö»Ö²¬Ö ú¸üÖµÖÖ ÖµÖÖ…
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1.16 ¸üÖÂÒüßµÖ ´ÖãŒŸÖ ×¿ÖÖÖ ÃÖÓãÖÖ® Ö (‹ ®Ö†Ö‡Ô†Öê‹ÃÖ) êú
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× ®Ö¬ÖÖÔ¸üÖ ¯ÖÏÖÖ»Öß ŸÖîµÖÖ¸ü ú¸ü® Öê ŸÖ£ÖÖ •ÖÖ¸üß ¯ÖÏÖîªÖê×ÖúßµÖ
ˆ®ÖµÖ® Ö êú »ÖÖ³ÖÖë úÖ ˆ¯ÖµÖÖêÖ ú¸ü ®Öê êú ˆ§êü¿µÖ ÃÖê
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×´Ö»ÖêÖß…
5

1.13 The objective of Round Table was to
engage in discussions with key stakeholders
related to the Postal Sector, seeking their
inputs to frame a National Postal Policy which
will address the interests and concerns of
all stakeholders. The Indian Postal Sector
requires a comprehensive policy document,
representative of the interests of all the
stakeholders and driving the postal sector
to contribute to the social and economic
development of the country.
1.14 In order to have a National Postal
Policy which reflects the views of the broadest
possible range of Postal stakeholders, the
participants at the Round Table included
stakeholders from Government, Operators’
representative Associations, think tanks
academia, users of postal & communication
services, Banks, Regulators, transporters and
stakeholders in international business.
Citizen’s Charter
1.15 An updated Citizen’s Charter containing
all three components viz. service standards,
grievance redress mechanism and service
delivery capabilities was formulated and
placed in Public domain on www.indiapost.
gov.in during July 2011.
Gramin Dak Sevaks
1.16 A one year programme, leading to
award of 12 th Standard Pass Certificate on
successful completion, has been developed
for Gramin Dak Sevaks in association with
National Institute of Open Schooling (NIOS).
Modernized Costing System
1.17 In order to have a comprehensive and
advanced costing system in Department of
Posts, and to utilize the benefits of ongoing
technological upgradation, a consultant has
been engaged to design the Modernized
Costing System. The proposed system shall
facilitate better decision making in other areas.
6

2.1 ›üÖú ×¾Ö³ÖÖÖ ÃÖÓ“ÖÖ¸ü ‹¾ÖÓ ÃÖæ“Ö ®ÖÖ ¯ÖÏÖîªÖê×Öúß
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×ú‹ •ÖÖŸÖê Æïü…
7

Chapter 2
ORGANISATIONAL STRUCTURE
2.1 The Department of Posts under the
Ministry of Communications and Information
Technology has Minister-in-charge in the
Cabinet rank with two Ministers of State.
Secretary, Department of Posts, is also the
Director General, Department of Posts and
Chairperson, Postal Services Board.
Planning and Policy Formulation at
Headquarters
2.2 The Postal Services Board (PSB) is the
apex management body of the Department
of Posts. It comprises of the Chairperson
and six Members. The Joint Secretary and
Financial Adviser (JS&FA) is an invitee to
the Board. The six members of the Board
look after areas of Personnel Management,
Postal Operations, Technology Induction
and Implementation, Postal Life Insurance &
Investment of Postal Life Insurance Funds,
Human Resources Development and Planning.
The Joint Secretary and Financial Advisor to
the Department renders finance advice to the
Postal Services Board. The Secretary, Postal
Services Board assists the Board and is in
charge of administration at the headquarters.
The three Chief General Managers viz,
Business Development & Marketing, Postal
Life Insurance and Mail Business/ Operations
and Deputy Directors General, Directors
and Assistant Directors General of the
Department provide necessary support to
the Board in running the services.
Postal Circles
2.3 The Postal network of the Country is
divided into 22 Postal Circles for administrative
convenience. Circles are generally coterminus
with a State with a few exceptions.
Each Circle is headed by a Chief Postmaster
General. The Circles are further divided into
Regions comprising groups of field units,
called Divisions (Postal / RMS). Each Region
is headed by a Postmaster General. In the
Circles and Regions there are other functional
and supporting units like Stamp Depots, Store
Depots and Mail Motor Service.
Operational Units
2.4 Post Offices in the country are categorized
as Head, Sub and Branch Post Office. Branch
Post Offices are mostly located in rural areas.
The Sub Post Offices are Departmental offices
located in both rural and urban areas. Head
Post Offices are located in important towns and
cities mostly at district levels.
Army Postal Service Corps
2.5 Apart from these 22 Circles, there
is a separate wing called the Army Postal
Services (APS) to take care of postal needs
of the Armed forces. The APS is designated
as another Circle called the Base Circle. It is
headed by the Additional Director General,
Army Postal Service. Officers’ cadre of Army
Postal Service is drawn on deputation from
the Indian Postal Service. Nearly 75 per cent
of the other ranks of the Army Postal Service
are also drawn from the Department of Posts
and the remaining personnel are recruited by
the Army.
8

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úß ÛãÖ×ŸÖ êú † ®ÖãÃÖÖ¸ü) וÖÃÖ´Öêë ÃÖê 1,39,040
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3.3 ›üÖú‘Ö¸üÖë úÖê ¤æü¸üß, •Ö® ÖÃÖÓµÖÖ ŸÖ£ÖÖ
†ÖµÖ ´ÖÖ®Ö¤Óü›üÖë êú †Ö¬ÖÖ¸ü ¯Ö¸ü ÖÖê»ÖÖ •ÖÖŸÖÖ Æîü…
ÃÖÖ¾ÖÔ³ÖÖî×´Öú ÃÖê¾ÖÖ ¤üÖ×µÖŸ¾Ö úÖê ¯Öæ¸üÖ ú¸ü ®Öê êú
×»Ö‹ ÖÏÖ´ÖßÖ Öê¡ÖÖë ´Öë ÖÖê»Öê Ö‹ ÃÖ³Öß ¿ÖÖÖÖ
†¬µÖÖµÖ 3
›üÖú ‹¾ÖÓ ´Öê»Ö ¯ÖÏ“ÖÖ»Ö­®Ö
›üÖú‘Ö¸üÖë úÖê †ÖÙ£Öú ÃÖÆüÖµÖŸÖÖ ¤üß •ÖÖŸÖß Æîü •ÖÖê
ÃÖÖ´ÖÖ ®µÖ ÖÏÖ´ÖßÖ Öê¡ÖÖëü ´Öë 66.66% ÃÖê »Öêú¸üü
¯ÖÆüÖ›Íüß, •Ö®Ö•ÖÖŸÖßµÖ, ¸ê×ÖßÖÖ ®Öß ŸÖ£ÖÖ ¤æü¸üÃ£Ö Öê¡ÖÖë
´Öë 85% ŸÖ Æîü… ¯Ö¸ü ®ŸÖã ¿ÖÆü¸üß Öê¡ÖÖë ´Öë ×¾Ö³ÖÖÖßµÖ
›üÖú‘Ö¸üÖë úÖê úÖê‡Ô †ÖÙ£Öú ÃÖÆüÖµÖŸÖÖ ® ÖÆüà ¤üß •ÖÖŸÖß
ŒµÖÖë×ú ˆ® ÖÃÖê †Ö¿ÖÖ úß •ÖÖŸÖß Æîü ×ú ¾Öê †ÖŸ´Ö-
× ®Ö³ÖÔ¸ü ÆüÖë ŸÖ£ÖÖ †¯Ö ®Öê ¯ÖÏ“ÖÖ»Ö® Ö êú ¯ÖÆü»Öê ÃÖÖ»Ö ÃÖê
Æüß 5% »ÖÖ³Ö †Ù•ÖŸÖ ú¸®ü ÖÖ †Ö¸Óü³Ö ú¸ü ¤ëü…
3.4 ¯ÖÓ“Ö¾ÖÂÖáµÖ µÖÖê•Ö ®ÖÖ êú †ÓŸÖÖÔŸÖ ›üÖú ® Öêü¾ÖÔú
úÖ ×¾ÖßÖÖ¸ü Ãúß´Ö êú ¯ÖÏÖ¸Óü³Ö ÃÖê Æüß ›üÖú‘Ö¸ü
ÖÖê»Ö® Öê êú ×»Ö‹ ¾ÖÖÙÂÖú »ÖµÖ †Ö²ÖÓ×üŸÖ ×ú‹ Ö‹
£Öê… ‡ÃÖÃÖê ¯ÖÆü»Öê וÖÃÖ µÖÖê•Ö ®ÖÖ †¾Ö×¬Ö ´Öë ® Ö‹
›üÖú‘Ö¸ü ÖÖê»Öê Ö‹ £Öê ˆÃÖ µÖÖê•Ö®ÖÖ †¾Ö×¬Ö úß
†Ö¾ÖŸÖá ŸÖ£ÖÖ Öî¸ü †Ö¾ÖŸÖá »ÖÖÖŸÖ êú ×»Ö‹ µÖÖê•Ö®ÖÖ
ÃÖÆüÖµÖŸÖÖ ³Öß ˆ¯Ö»Ö²¬Ö £Öß… ׯ֔û»Öê ãú”û ¾ÖÂÖÖí ´Öë
® Öêü¾ÖÔú êú ×¾ÖßÖÖ¸ü úß ® Öß×ŸÖ ´Öë ãú”û ±êú¸ü²Ö¤ü»Ö
Æãü‹ Æïü †Öî¸ü ® Ö‹ ›üÖú‘Ö¸ü ÖÖê»Ö ®Öê êú ×»Ö‹ †¯Öê×ÖŸÖ
•Ö® Ö¿ÖÛŒŸÖ (´Öî ®Ö ¯ÖÖ¾Ö¸ü) úß †Ö¾Ö¿µÖúŸÖÖ úÖê 10¾Öà
µÖÖê•Ö ®ÖÖ ÃÖê ´ÖÖî•Öæ¤üÖ ÃÖÓÃÖÖ¬Ö ®ÖÖë úß ¯Öã® ÖŸÖð ®ÖÖŸÖß ú¸üêú
¯Öæ¸üÖ ×úµÖÖ •ÖÖ® Öê »ÖÖÖ Æîü…
›üÖú ¯ÖÏ“ÖÖ»Ö­®Ö
3.5 ›üÖú úß ¯ÖÏÖêÃÖêØÃÖÖ, ¯ÖÖ¸êüÂÖÖ ‹¾ÖÓ ×¾ÖŸÖ¸üÖ
×¾Ö³ÖÖÖ êú ¯ÖÏ´ÖãÖ úÖµÖÔú»ÖÖ¯Ö Æïü… ¤êü¿Ö ´Öë 573749
»Öîü¸ü ²ÖÖòŒÃÖÖë ÃÖê ›üÖú ‹ú¡Ö úß •ÖÖŸÖß Æîü… ‡ÃÖê
387 ´Öê»Ö úÖµÖÖÔ»ÖµÖÖë êú ®Öêü¾ÖÔú «üÖ¸üÖ ¯ÖÏÖêÃÖêÃÖ ×úµÖÖ
•ÖÖŸÖÖ Æîü †Öî¸ü ¤êü¿Ö ³Ö¸ü ´Öë ÃÖ›Íüú, ¸êü»Ö ‹¾ÖÓ ×¾Ö´ÖÖ® ÖÖë
«üÖ¸üÖ ‡ÃÖúß œãü»ÖÖ‡Ô úß •ÖÖŸÖß Æîü…
13

Chapter 3
POSTAL & MAIL OPERATIONS
Postal Network
3.1 India has the largest Postal Network in
the world with 1,54,866 Post Offices (as on
31.03.2011) of which 1,39,040 (89.78%) are
in the rural areas. At the time of independence,
there were 23,344 Post Offices, which were
primarily in urban areas. Thus, the network
has registered a seven-fold growth since
Independence, with the focus of this expansion
primarily in rural areas. On an average, a Post
Office serves an area of 21.23 Sq. Km. and a
population of 7,814 people.
3.2 Expansion of Postal Network in the
country, especially in rural areas, has taken
place mainly through opening of Extra
Departmental Post Offices, and on a smaller
scale by opening Departmental Post Offices.
The Extra Departmental Post Offices function
for a period of three hours upto a maximum of
five hours. These are manned by Gramin Dak
Sewaks who are paid time related continuity
allowance for the services they render. On the
other hand, the Departmental Post Offices
function for a period of eight hours and are
manned by regular departmental employees.
3.3 Post Offices are opened subject to
distance, population and income norms fixed for
the purpose. In order to fulfill Universal Service
Obligation, subsidy is provided to all Branch
Post Offices in rural areas, which ranges from
66.66% in normal rural areas to 85% in hilly,
tribal, desert and inaccessible areas. However,
no subsidy is offered to Departmental Post
Offices in urban areas, as they are expected to
be financially self-supporting and to earn 5%
profit after the first year of its oepration.
3.4 Annual target for opening of post offices
was allotted since the inception of the scheme
for expansion of the Postal Network under Five
Year Plans. Plan support was also available
earlier for recurring and non-recurring cost
of new Post Office during the Plan period in
which they were opened. The strategy for
expansion of the network has undergone some
modifications in recent years and the manpower
requirements for opening of new Post Offices
have been met only through redeployment of
existing resources since 10 th Plan.
Mail Operations
3.5 The processing, transmission and
delivery of mail are the core activities of the
Department. Mail is collected from 573749
letter boxes in the country. This is processed by
a network of 387 Mail Offices, and conveyed
by road, rail and airlines all over the country.
14

›üÖú úß ´ÖÖ¡ÖÖ
3.6 2010-11 êú ¤üÖî¸üÖ ® Ö ×¯Ö”û»Öê ¾ÖÂÖÔ úß ŸÖã»Ö ® ÖÖ ´Öë Æïü›ü»Ö ×ú‹ Ö‹ ›üÖú ¯Ö׸üµÖÖŸÖ úÖ ŸÖã»Ö ® ÖÖŸ´Öú ²µÖÖî¸üÖ ŸÖÖ×»ÖúÖ-1
´Öë פüµÖÖ ÖµÖÖ Æîü…
* ïÖß›ü ¯ÖÖêÃü ‹¾ÖÓ ‹ŒÃÖ¯ÖÏêÃÖ ¯ÖÖÃÖÔ»Ö ¯ÖÖêÃü
›üÖú ­®Öêü¾ÖÔú ‡ÂüŸÖ´Ößú¸üÖ ¯Ö׸üµÖÖê•Ö­®ÖÖ
3.7 “›üÖú ¾µÖ¾ÖÃÖÖµÖ êú ¦ü ãÖÖ×¯ÖŸÖ ú¸ü ®Öê” úß ›üÖú
×¾Ö³ÖÖÖ úß ‹ú µÖÖê•Ö ®ÖÖ Ãúß´Ö êú ³ÖÖÖ êú ºþ¯Ö ´Öë, ×¾Ö³ÖÖÖ
®Öê ›üÖú úß ¯ÖÏÖêÃÖêØÃÖÖ, ¯ÖÖ¸êüÂÖÖ ŸÖ£ÖÖ ×¾ÖŸÖ¸üÖ úß ÖãÖ¾Ö¢ÖÖ
´Öë ÃÖã¬ÖÖ¸ü »ÖÖ® Öê êú ˆ§êü¿µÖ ÃÖê ›üÖú ®Öêü¾ÖÔú ‡ÂüŸÖ´Ößú¸üÖ
¯Ö׸üµÖÖê•Ö ®ÖÖ †Ö¸Óü³Ö úß Æîü… ‡ÃÖ ¯Ö׸üµÖÖê•Ö® ÖÖ ÃÖê ×¾Ö³ÖÖÖ ›üÖú
úß ¯ÖÏÖêÃÖêØÃÖÖ, ¯ÖÖ¸êüÂÖÖ ŸÖ£ÖÖ ×¾ÖŸÖ¸üÖ ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ¯ÖÏ“ÖÖ»Ö®ÖÖŸ´Öú
¯ÖÏ×ÎúµÖÖ úÖê †×¬Öú ´ÖÖ ®ÖúßéúŸÖ ²Ö ®ÖÖ® Öê ¾Ö ˆÃÖ´Öë ÃÖã¬ÖÖ¸ü »ÖÖ® Öê
úß úÖê×¿Ö¿Ö ú¸ü ¸üÆüÖ Æîü… ¯Ö׸üµÖÖê•Ö ®ÖÖ êú ‹ú ³ÖÖÖ êú ºþ¯Ö ´Öë
›üÖú ¯ÖÏ“ÖÖ»Ö® Ö êú ×»Ö‹ †×¬Öú ¯ÖϳÖÖ¾Ö¿ÖÖ»Öß × ®Ö¯ÖÖ¤ü® Ö ¯ÖϲÖÓ¬Ö® Ö
ŸÖÓ¡Ö †Ö¸Óü³Ö ú¸®ü Öê úÖ ³Öß ¯ÖÏßÖÖ¾Ö Æîü…
3.8 ¯Ö׸üµÖÖê•Ö ®ÖÖ ´Öë ïÖß›ü ¯ÖÖêÃü, ¯ÖÏ£Ö´Ö ÁÖêÖß úß ›üÖú
ŸÖ£ÖÖ ¤æüÃÖ¸üß ÁÖêÖß úß ›üÖú ú¾Ö¸ü ÆüÖêÖß… ¯ÖÆü»Öê “Ö¸üÖ ´Öë
ïÖß›ü ¯ÖÖêÃü úÖê ú¾Ö¸ü ×úµÖÖ •ÖÖ‹ÖÖ †Öî¸ü ²ÖÖ¤ü êú “Ö¸üÖÖë
´Öë ¯ÖÏ£Ö´Ö ‹¾ÖÓ ¤æüÃÖ¸üß ÁÖêÖß êú ›üÖú ¯ÖÏ“ÖÖ»Ö ®Ö úÖê ú¾Ö¸ü ×úµÖÖ
•ÖÖ‹ÖÖ… ¯Ö׸üµÖÖê•Ö ®ÖÖ úÖ »ÖµÖ ›üÖú ¯ÖÏ“ÖÖ»Ö ®Ö úß ÖãÖ¾Ö¢ÖÖ ´Öë
ÃÖã¬ÖÖ¸ü »ÖÖ®ÖÖ Æîü †Öî¸ü ‡ÃÖúÖ ÃÖ²ÖÃÖê †×¬Öú ²Ö»Ö × ®Ö´ ®Ö×»Ö×ÖŸÖ
´ÖÆüŸ¾Ö¯ÖæÖÔ ¯ÖÏ“ÖÖ»Ö ®ÖÖŸ´Öú Öê¡ÖüÖë ¯Ö¸ü ÆüÖêÖÖ:
i) ¤êü¿Ö³Ö¸ü ´Öë ›üÖú ¯ÖÏ“ÖÖ»Ö® Ö ® Öêü¾ÖÔú úÖ ‡ÂüüŸÖ´Ößú¸üÖ
ŸÖ£ÖÖ ÃÖ´Öêú® Ö ú¸ü® ÖÖ…
ii)
iii)
iv)
›üÖú ¯ÖÏ“ÖÖ»Ö ®Ö ´Öë †¯Ö® ÖÖ‡Ô •ÖÖ ®Öê ¾ÖÖ»Öß ¯ÖÏ×ÎúµÖÖ úÖ
´ÖÖ® Öúßú¸üÖ…
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‹¾ÖÓ ´Ö滵ÖÖÓú® Ö ú¸ü® ÖÖ ŸÖ£ÖÖ ˆÃÖúÖ úÖµÖÖÔ ®¾ÖµÖ ®Ö…
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v) ´ÖÆüŸ¾Ö¯ÖæÖÔ úÖµÖÔ × ®Ö¯ÖÖ¤®ü Ö ÃÖÓêúŸÖúÖë êú ´ÖÖ¬µÖ´Ö ÃÖê
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3.9 ¯Ö׸üµÖÖê•Ö® ÖÖ êú ³ÖÖÖ êú ºþ¯Ö ´Öë ïÖß›ü ¯ÖÖêÃü
® Öêü¾ÖÔú úÖê ‡ÂüŸÖ´ÖßéúŸÖ ×úµÖÖ ÖµÖÖ Æîü… ¯ÖÏ“ÖÖ»Ö Ö®ÖŸ´Öú
ãú¿Ö»ÖŸÖÖ úÖê ÃÖã¬ÖÖ¸ü ®Öê ŸÖ£ÖÖ †×¬Öú ´ÖÖ® Öúßú¸üÖ »ÖÖ® Öê êú
ˆ§êü¿µÖ ÃÖê ¯ÖÏ×ÎúµÖÖ úÖê ¯Öã® Ö:×›ü•ÖÖ‡® Ö ‹¾ÖÓ ÃÖã¯ÖϾÖÖÆüß ²Ö® ÖÖµÖÖ
ÖµÖÖ Æîü… ïÖß›ü ¯ÖÖêÃü ¯ÖÏ“ÖÖ»Ö® ÖÖë êú ×»Ö‹ ‹ú †Öˆü»ÖÖ‡ ®Ö
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Æãü†Ö Æîü… ÖÏÖÆüúÖë êú ×ÆüŸÖ êú ×»Ö‹ ïÖß›ü ¯ÖÖêÃü êú ÒîüØúÖ
ŸÖÓ¡Ö ´Öë ³Öß ÃÖã¬ÖÖ¸ü ×úµÖÖ ÖµÖÖ Æîü…
15

Mail Volume
3.6 Statistics of mail traffic handled during 2010-11 as compared to previous year is given
in Table – 1.
* Speed Post and Express Parcel Post .
Mail Network Optimization Project (MNOP)
3.7 As part of the Plan schemes, the
Department has undertaken Mail Network
Optimization Project to improve the quality
of mail processing, transmission and delivery.
The project seeks to optimize the existing
mail network of Department of Posts with a
view to streamline core mail operations. It also
seeks to bring in greater standardization and
improvement in the operational processes
relating to mail processing, transmission and
delivery. As part of the project, a more effective
performance management mechanism for
mail operation has been introduced.
3.8 The project covers Speed Post, First
class mail and Second class mail. In the first
phase, Speed Post mail has been covered and in
subsequent phases, first and second class mail
operations would be covered. The project seeks
to improve the quality of mail operations with
emphasis on the following key operational areas:-
i) Optimization and consolidation of mail
operation network across the country.
ii) Standardization of processes
followed in mail operations.
iii) Identification, evaluation and
implementation of appropriate
technology in mail processes.
iv) Optimization of mail delivery
processes.
v) Effective performance management
mechanism through Key Performance
Indicators.
3.9 As part of the project, the operational
network of Speed Post has been optimized.
The processes have been redesigned and
streamlined with a view to improve operational
efficiency and bring in greater standardization.
A monitoring mechanism has also been
developed for Speed Post operations. These
initiatives have led to improved quality of service
offered to the public. The tracking mechanism
for Speed Post has also been improvised for
greater benefit of the customers.
16

þ֓ÖÖ×»ÖŸÖ ›üÖú ¯ÖÏÖêÃÖêØÃÖÖ êú­®¦ü ãÖÖ×¯ÖŸÖ ú¸ü­®ÖÖ
3.10 ›üÖú ”ÓûüÖ‡Ô úÖê þ֓ÖÖ×»ÖŸÖ ú¸®ü Öê êú ˆ§êü¿µÖ ÃÖê
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(‹‹´Ö¯ÖßÃÖß) ãÖÖ×¯ÖŸÖ ú¸®ü Öê úÖ ¯ÖÏßÖÖ¾Ö Æîü…
3.11 »Öêü¸ü ÃÖÖòÚüÖ ´Ö¿Öß® Öë ¯ÖÏ×ŸÖ ‘ÖÓê »ÖÖ³ÖÖ 35000
´Ö¤ÖêÓ úß ”ÓûüÖ‡Ô ú¸ü ÃÖëúÖß, •Ö²Ö×ú ×´ÖŒÃÖ›ü ´Öê»Ö ÃÖÖòÔü¸ü
¯ÖÏ×ŸÖ ‘ÖÓêü »ÖÖ³ÖÖ 16000 ´Ö¤ëü ”ûÖÓü ÃÖêúÖÖ… ×´ÖŒÃÖ›ü ´Öê»Ö
ÃÖÖòÚüÖ ´Ö¿Öß® Öë †ÖòÛ¯üú»Ö îú¸êüŒü¸ü ׸üú Ö×®Ö¿Ö® Ö (†ÖêÃÖ߆ָü)
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¯ÖîêúüÖë/¯ÖÖÃÖÔ»ÖÖë êú Ÿ¾Ö׸üŸÖ ¯ÖÏÖêÃÖêØÃÖÖ ´Öë ÃÖÆüÖµÖú ÆüÖëÖß…
3.12 ´Öê»Ö ¯ÖÏÖêÃÖêØÃÖÖ ´Öë þ֓ÖÖ»Ö ®Ö ÃÖê ×¾Ö³ÖÖÖ úÖê ›üÖú
® Öêü¾ÖúÔ êú †Ö¬Öã× ®Öúßú¸üÖ, ”ÓûüÖ‡Ô úÖµÖÔú»ÖÖ¯ÖÖë êú
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×¾ÖŸÖ¸üÖ ´Öë ³Öß ÃÖÆüÖµÖŸÖÖ ×´Ö»ÖêÖß…
3.13 פü»»Öß †Öî¸ü úÖê»ÖúÖŸÖÖ ´Öë ÃÖÖòÚüÖ ´Ö¿Öß® Öë †³Öß
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Æîü…
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3.14 ‡ÃÖ ¯Ö׸üµÖÖê•Ö ®ÖÖ ´Öë ×¾Ö³ÖÖÖ ®Öê •Ö® ÖŸÖÖ/ÖÏÖÆüúÖë êú ¯ÖŸÖÖ
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ˆ§êü¿µÖ ÃÖê ¸üÖÂÒüßµÖ ¯ÖŸÖÖ †ÖÓú›ÍüÖ †Ö¬ÖÖ¸ü ¯ÖϲÖÓ¬Ö® Ö ¯ÖÏÖÖ»Öß †Ö¸Óü³Ö
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×úµÖÖ ÖµÖÖ Æîü •ÖÆüÖÓ Ö»Öß êú ßָü ŸÖú êú ¯ÖŸÖê úÖ ›üÖüÖ
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3.15 ×¾Ö³ÖÖÖ ® Öê ¤êü¿Ö êú ¯Öæ¾ÖÖì¢Ö¸ü Öê¡Ö ŸÖ£ÖÖ †Ó›ü´ÖÖ ®Ö ¾Ö
×® ÖúÖê²ÖÖ¸ü «üß¯Ö ÃÖ´ÖæÆü ´Öë ›üÖú ×¾ÖŸÖ¸üÖ êú ´Ö¿Öß ®Ößú¸üÖ êú
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ÆüÖê® Öê ¾ÖÖ»Öê ¾ÖÖÆ®ü ÖÖë úß ²ÖêÆüŸÖ¸ü ´ÖÖò×® ÖüظüÖ ÃÖã×®ÖÛ¿“ÖŸÖ ú¸ü®Öê
êú ˆ§êü¿µÖ ÃÖê ¯Öæ¾ÖÖì¢Ö¸ü Öê¡Ö ´Öë 75 ¾ÖÖÆü ®ÖÖë úÖê »ÖÖê²Ö»Ö
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3.16 ×¾Ö³ÖÖÖ úß ´Öê»Ö ´ÖÖêü¸ü ÃÖê¾ÖÖ, ´Öê»Ö úÖµÖÖÔ»ÖµÖÖë
‹¾ÖÓ ›üÖú‘Ö¸üÖë êú ²Öß“Ö ›üÖú êú †ÓŸÖ¸ü-¿ÖÆü¸üß ¯ÖÖ¸êüÂÖÖ ´Öë
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›üÖú êú ÃÖÓ¾ÖÆ®ü Ö êú ×»Ö‹ ³Öß ´Öê»Ö ´ÖÖêü¸ü ¾ÖÖÆ®ü ÖÖë êú ¤üßÖê
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›üÖú ¯ÖÖ¸êüÂÖÖ úÖ ´ÖÆüŸ¾Ö¯ÖæÖÔ †ÓÖ Æîü †Öî¸ü ›üÖú ¯ÖÖ¸êüÂÖÖ
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ÃÖ²ÖÃÖê ¯ÖÏ´ÖãÖ ‡úÖ‡µÖÖë ´Öë ÃÖê ‹ú Æîü…
3.17 ´Öê»Ö ´ÖÖêü¸ü ÃÖê¾ÖÖ ¯Ö¸ü 1282 ´Öê»Ö ´ÖÖêü¸ü ¾ÖÖÆ®ü ÖÖë êú
¯Ö׸ü“ÖÖ»Ö® Ö ŸÖ£ÖÖ ¸üÖ-¸üÖÖ¾Ö úÖ ¤üÖ×µÖŸ¾Ö Æîü וÖÃÖ´Öë ÃÖê 235
ÃÖß‹ ®Ö•Öß ¯Ö׸ü“ÖÖ×»ÖŸÖ ¯ÖµÖÖÔ¾Ö¸üÖ †® Öãæú»Ö ›üÖú ¾Öî ®Ö Æïü •ÖÖê
´Öã´²Ö‡Ô, פü»»Öß ŸÖ£ÖÖ †Æü´Ö¤üÖ²ÖÖ¤ü ´Öë “Ö»Ö ¸üÆüß Æïü… ´ÖÖêü¸ü
¾ÖÖÆ®ü ÖÖë êú ²Öê›Íêü úÖê ¯Ö׸ü“ÖÖ»Ö ®Ö ÆêüŸÖã ¤êü¿Ö³Ö¸ü ´Öë ‹´Ö‹´Ö‹ÃÖ
úß 96 µÖæ× ®ÖêÓ Æïü… 17 ´Öê»Ö ´ÖÖêü¸ü ÃÖê¾ÖÖ µÖæ×® ÖüÖë ´Öë ²Ö›Íêü ßָü
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17

Setting up of Automated Mail Processing
Centres
3.10 The Department has a proposal to
set up Automated Mail Processing Centers
(AMPCs) in the metro cities with a view to
automate mail sorting.
3.11 The letter sorting machines would be
able to sort approximately 35000 articles per
hour, whereas, the Mixed Mail Sorters would
sort approximately 16000 articles per hour.
The Mixed Mail sorting machines would help
in faster processing of large size letters, flats
and packets/parcels through the use of Optical
Character Recognition (OCR) technology.
3.12 Automation in mail processing would also
help the department in modernization of mail
network, consolidation of sorting activities and
expedite mail sorting and delivery in these cities.
3.13 The sorting machines in Delhi and
Kolkata are currently under installation and
commissioning.
Creation of National Address Data Base
Management System
3.14 Under this project, the Department has
undertaken an initiative to put in place a national
address database management system with
an objective to effectively manage the address
database of public/customers, update the
addresses online, and help customers in
locating correct addresses. The project has
been completed in Delhi and Kolkata where
address data up to street level has been
collected and street directory prepared.
Mechanization of delivery processes.
3.15 The Department has taken steps to
mechanize mail delivery in the North Eastern
Region of the country as well as in Andaman
& Nicobar Islands. In order to ensure better
monitoring of vehicles used for mail delivery,
75 vehicles in the North-East Region have
been equipped with the Global Positioning
System (GPS) devices which would enable the
Department to monitor the movement of vehicles
for mail delivery. The GPS devices would also
be introduced in rest of the country in phases.
Mail Motor Services (MMS)
3.16 The Mail Motor Services of the
Department plays an important role in intracity
transmission of mail between mail offices
and post offices. The fleet of Mail Motor
vehicles is also increasingly being used for
carriage of mail between different cities. The
Mail Motor Service thus forms the backbone
of mail transmission and is one of the most
critical elements in our endeavour to improve
the quality of mail transmission and delivery.
3.17 The MMS is responsible for operation
and maintenance of 1282 Mail Motor
vehicles out of which 235 are CNG propelled
environment friendly mail vans in Mumbai,
Delhi and Ahmedabad. There are 96 MMS
units throughout the country to operate the
fleet of motor vehicles. Full-fledged workshop
facilities for major repairs and maintenance
are available at 17 MMS units.
3.18 The MMS vehicles covered 30.57
million kms for conveyance of mail during the
year 2010-2011. The utilization of vehicles
increased by 4.28%, i,e, 1.25 million kms. over
the previous year.
3.19 Ten (10) additional vehicles were
procured during the year 2010-11 under Plan
for improvement of Postal Services in North
Eastern and J&K Circles. Seventy Nine (79)
condemned vehicles of various Circles were
also replaced during this period.
18

4.1 ¯ÖÏÖê•ÖêŒü ‹ê¸üÖê úß ¯Ö׸üú»¯Ö ®ÖÖ †¯ÖÏî»Ö, 2008 ´Öë
úß Ö‡Ô… ‡ÃÖ ¯Ö׸üµÖÖê•Ö ®ÖÖ úÖ ˆ§êü¿µÖ ¿ÖÆü¸üß ‹¾ÖÓ ÖÏÖ´ÖßÖ
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¯ÖÏÖê•ÖêŒü ‹ê¸üÖê
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¯Ö׸üµÖÖê•Ö® ÖÖ úÖê †²Ö ŸÖú 15,500 ÃÖê †×¬Öú ›üÖú‘Ö¸üÖë
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±ú߻֒ †ÓÖ úÖê 229 ›üÖú‘Ö¸üÖë ´Öë úÖµÖÖÔÛ ®¾ÖŸÖ ×úµÖÖ
•ÖÖ‹ÖÖ…
19

Chapter 4
PROJECT ARROW
4.1 Project Arrow was launched in April,
2008. The project envisages upgradation of
Post Offices in urban and rural areas both in
terms of upgrading and enhancing the quality
of service in ‘core areas’ and improving their
‘look and feel’. The project aims at creating
a conducive and friendly work environment
both for the staff and the customers visiting
the Post Offices, providing all IT enabled
services through secure connectivity,
improving the service quality levels in
the core business areas e.g. Mail delivery,
Remittances both electronic and manual
and Postal Savings schemes. The ‘Look
and Feel’ activity focuses on improvement
in Branding, Information Technology, Human
Resource and Infrastructure.
4.2 So far the Project has been
implemented in respect of monitoring of
core areas in more than 15,500 Post Offices
and ‘Look and Feel’ has been improved in
1,530 Post Offices. The Department of
Posts received the Prime Minister’s Award
for Excellence in Public Administration
for the year 2008-09 for “Project Arrow –
Transforming India Post” on 21 st April 2010.
4.3 In 2011-2012 ‘Look and Feel’
component of Project Arrow will be
implemented in 229 Post Offices.
20

†¬µÖÖµÖ 5
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›üÖµÖ¸êüŒü ¯ÖÖêÃü, »ÖÖòוÖÛÃüú ¯ÖÖêÃü, ׸üêü»Ö ¯ÖÖêÃü,
‡Ô-×²Ö»Ö ¯ÖÖêÃü †Öפü úß ¿Öã¹ý†ÖŸÖ úß… ‡® Ö ¾µÖÖ¾ÖÃÖÖ×µÖú
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5.3 ›üÖú‘Ö¸ü, ÖÏÖÆüúÖë úÖê †¯Ö® Öê ‘Ö¸ü ¯Ö¸ü ÃÖã×¾Ö¬ÖÖ ‹¾ÖÓ
Ö¸üߤü ®Öê úß Ö´ÖŸÖÖ ¯ÖϤüÖ® Ö ú¸üŸÖê Æãü‹ ×¾Ö×³Ö®Ö ˆ¯ÖµÖÖê×ÖŸÖÖ
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êú ×ÃÖŒêú, ¸êü»Ö ×üúü, ±úÖê¸êüŒÃÖ, ´Öê»Ö †Öò›Ôü¸ü ÃÖê¾ÖÖ êú
´ÖÖ¬µÖ´Ö ÃÖê ˆŸ¯ÖÖ¤üÖë úß ×¸üêüØ»ÖÖ ‹¾ÖÓ ¤æü¸üÃÖÓ“ÖÖ¸ü ‹¾ÖÓ Öî¸ü
21

Chapter 5
BUSINESS DEVELOPMENT AND MARKETING
5.1 Department of Posts has introduced
a number of business products and services
such as Speed Post, Express Parcel Post,
Business Post, Bill Mail, ePost, Direct Post,
Logistic Post, Retail Post, eBill Post etc.
to meet the demands of India’s growing
economy, especially the service sector. To
provide a greater impetus to these business
activities, the Department of Post set up a
Business Development Directorate in 1996. It
was reorganized into Business Development
and Marketing Directorate in the year 2004-
05 to provide a sharper focus on Marketing.
The Business Development and Marketing
Directorate now has a Speed Post and
Marketing Division and a Business Products
Division, each headed by a General Manager,
while the Directorate itself is headed by Chief
General Manager. A dedicated business
development and marketing structure has also
been created at Circle, Regional and Divisional
levels.
5.2 The main responsibility of the Business
Development and Marketing Directorate is to
ensure focused management of value added
services that include the following:
• Administration, expansion and
promotion of the existing value
added and traditional mail and parcel
products and services;
• Planning and introduction of new value
added products and services, except
financial and insurance services;
• Prescribing procedures, regulations
and guidelines for the premium
services and its networking;
• Market study, market testing and
product improvement;
• Market strategies, alliances and
cooperation;
• Monitoring and review of growth of
value added products and services;
• Exploring the scope of commercial
utilization of resources of the
Department.
Retail Post
5.3 The Post Office is being developed
as a one-stop shop to provide a range
of utility services to the customers with
convenience and affordability at their door
steps. With the introduction of Retail Post,
India Post is leveraging the vast network of
more than 150,000 post offices across India.
Services under Retail Post include collection
of Electricity bills, Telephone bills, Taxes
22

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¾ÖßÖã/¯ÖÏêüÂÖÖ úß †Ö®ò Ö»ÖÖ‡® Ö •ÖÖ ®ÖúÖ¸üß ¯ÖÏÖ¯ŸÖ ú¸ü ÃÖúŸÖÖ
Æîü…
ïÖß›ü ¯ÖÖêÃü êú †ÓŸÖÖÔŸÖ ´Ö滵־֬ÖÔ­®Ö
5.9 ÖÏÖÆüú úß •Öºþ¸üŸÖÖë úß ¯ÖæÙŸÖ ú¸®ü Öê êú ˆ§êü¿µÖ ÃÖê
× ®Ö´® Ö×»Ö×ÖŸÖ ´Ö滵־ÖÙ¬ÖŸÖ ÃÖê¾ÖÖ‹Ó ˆ¯Ö»Ö²¬Ö ú¸üÖ‡Ô •ÖÖŸÖß ÆÓîü:
• ²Öãú †³Öß ú¸ëü, ³ÖãÖŸÖÖ ®Ö ²ÖÖ¤ü ´Öë ú¸ëü (²Öß‹® Ö¯Öß‹»Ö)
ÃÖã×¾Ö¬ÖÖ;
• × ®Ö:¿Öã»ú ׯÖú-†¯Ö;
• ¯ÖÏß×´ÖµÖ´Ö ×¾ÖŸÖ¸üÖ êú ®¦ü;
• ´ÖÖ¡ÖÖ †Ö¬ÖÖ׸üŸÖ ”æûü ¤ü¸ëü;
• ïÖß›ü ¯ÖÖêÃü ´Ö¤üÖë úß ÒîüØúÖ…
23

and Fees. Application forms of State Public
Service Commissions, UPSC, Universities
and various educational institutions etc. are
sold through the postal network. Apart from
this, sale of Gold Coins, Railway tickets, Forex,
retailing of products through mail order service
and address verification for telecom and Gas
companies are being done too.
5.4 During this year, MOU has been signed
between Department of Posts and National
Stock Exchange for installation of LCD TVs
in select Post Offices for creating “Financial
Awareness” among the public.
5.5 In order to provide Railway Tickets
through convenient locations, Railway
Reservation Tickets of all classes are being
sold at the Post Office in association with
Ministry of Railways (MOR). The service is
presently available at 179 Post Offices and
network is being further extended. During the
year 2011-2012 (April, 2011 to December,
2011), 1.3 million tickets were issued through
this system.
Speed Post
5.6 Speed Post service was introduced in
1986 to provide fast and time bound delivery
service between seven major cities in the
country. Since then the network was expanded
across all major cities in the country.
weighing upto 35 Kgs across the country.
Delivery norms are fixed taking into account
the fastest available transport mode between
the stations. Speed Post is managed as a
Business service with commercial approach
in its operations and management.
5.8 Internet based track & trace system is
available for Speed Post and Express Parcel
Post. Under this system, the customer can
find out the status of his article/consignment
online by logging on to Department’s website
www.indiapost.gov.in.
Value additions under Speed Post:
5.9 In order to meet the needs of the customer,
the following value added services are
provided:
• Book Now Pay Later(BNPL),
• Free pick-up,
• Premium Delivery Centres,
• Volume based discount,
• Tracking of Speed Post articles.
5.7 Speed Post offers time bound and assured
delivery of letters, documents and parcels
24

†¬µÖÖµÖ 6
×¾Ö¢ÖßµÖ ÃÖê¾ÖÖ‹Ó
6.1 ›üÖú‘Ö¸ü ²Ö“ÖŸÖ ²Öïú ¤êü¿Ö úÖ ÃÖ²ÖÃÖê ¯Öã¸üÖ ®ÖÖ ‹¾ÖÓ
ÃÖ²ÖÃÖê ²Ö›ÍüÖ ²ÖïØúÖ ÃÖÓãÖÖ ®Ö Æîü… 238 ×´Ö×»ÖµÖ ®Ö ÃÖê ³Öß
†×¬Öú ²Ö“ÖŸÖ ÖÖŸÖê 1,54,000 ÃÖê †×¬ÖÛú ›üÖÛú‘Ö¸üÖë ´Öë
ÃÖÓ“ÖÖ×»ÖŸÖ ×ú‹ •ÖÖŸÖê Æïü… ›üÖú‘Ö¸ü ²Ö“ÖŸÖ ²Öïú µÖÖê•Ö ®ÖÖ ‹ú
‹•ÖëÃÖß úÖµÖÔ Æîü •ÖÖê ›üÖú ×¾Ö³ÖÖÖ «üÖ¸üÖ ³ÖÖ¸üŸÖ ÃÖ¸üúÖ¸ü êú
×¾Ö¢Ö ´ÖÓ¡ÖÖ»ÖµÖ úß †Öê¸ü ÃÖê ×® Ö¯ÖÖפüŸÖ ×úµÖÖ •ÖÖŸÖÖ Æîü…
›üÖú‘Ö¸ü ²Ö“ÖŸÖ ²Öïú ›üÖú‘Ö¸üÖë êú ® Öêü¾ÖÔú êú ´ÖÖ¬µÖ´Ö ÃÖê
ÃÖ´Öæ“Öê ¤êü¿Ö êú »ÖÖêÖÖë úÖê ×¾Ö×³Ö®Ö Ãúß´ÖÖë ´Öë †¯Ö ®Öß ²Ö“ÖŸÖ
¸üÖ×¿Ö •Ö´ÖÖ ú¸ü ®Öê úÖ †¾ÖÃÖ¸ü ¯ÖϤüÖ® Ö ú¸üŸÖÖ Æîü… ‡ÃÖúß
¯ÖÆãÓ“Ö †Öî¸ü ÃÖê¾ÖÖ úß ¤êü¿Ö úß ×úÃÖß ³Öß † ®µÖ ²ÖïØúÖ ‹•ÖëÃÖß
ÃÖê ŸÖã»Ö ®ÖÖ ®ÖÆüà úß •ÖÖ ÃÖúŸÖß… ×¾Ö¢Ö ´ÖÓ¡ÖÖ»ÖµÖ ‡ÃÖ ‹•ÖëÃÖß
úÖµÖÔ êú ×»Ö‹ ›üÖú ×¾Ö³ÖÖÖ úÖê ÃÖ´ÖµÖ-ÃÖ´ÖµÖ ¯Ö¸ü × ®ÖµÖŸÖ ¤ü¸ü
ÃÖê ¯ÖÖ׸üÁÖ×´Öú ¤êüŸÖÖ Æîü…
6.2 ‡ÃÖ ÃÖ´ÖµÖ ¤êü¿Ö ³Ö¸ü ´Öë †Öšü ²Ö“ÖŸÖ µÖÖê•Ö ®ÖÖ†Öë úÖê
ÃÖÓ“ÖÖ×»ÖŸÖ ×úµÖÖ •ÖÖŸÖÖ Æîü… ‡ ®Ö´Öë ²Ö“ÖŸÖ ÖÖŸÖÖ, †Ö¾ÖŸÖá
•Ö´ÖÖ, ÃÖÖ¾Ö×¬Ö •Ö´ÖÖ, ´ÖÖ×ÃÖú †ÖµÖ µÖÖê•Ö ®ÖÖ, »ÖÖêú ³Ö×¾ÖµÖ
× ®Ö׬Ö, ×úÃÖÖ® Ö ×¾ÖúÖÃÖ ¯Ö¡Ö, ¸üÖÂÒüßµÖ ²Ö“ÖŸÖ ¯Ö¡Ö †Öî¸ü
¾Ö׸üšü ® ÖÖÖ׸üú ²Ö“ÖŸÖ Ãúß´Ö ¿ÖÖ×´Ö»Ö Æïü… ÃÖ³Öß ¸üÖÂÒüßµÖ
²Ö“ÖŸÖ µÖÖê•Ö® ÖÖ†Öë êú †ÓŸÖÖÔŸÖ ›üÖú‘Ö¸üÖë úÖ ²ÖúÖµÖÖ ¿ÖêÂÖ
31.03.2011 úß ÛãÖ×ŸÖ êú † ®ÖãÃÖÖ¸ü 6189430.26
×´Ö×»ÖµÖ® Öü ¹ý¯Ö‹ Æîü…
*´Ö ®Ö¸êüÖÖ ÖÖŸÖÖë êú ²ÖúÖµÖÖ ¿ÖêÂÖ úÖê ²Ö“ÖŸÖ ÖÖŸÖÖë ´Öë ¿ÖÖ×´Ö»Ö ×úµÖÖ •ÖÖŸÖÖ Æîü…
25

Chapter 6
FINANCIAL SERVICES
6.1 The Post Office Savings Bank (POSB)
is the oldest and largest banking institution
in the country. It operates more than 238
million Savings Accounts in more than 154000
Post Offices. The Post Office Savings Bank
schemes are an agency function performed
by the Department of Posts on behalf of the
Ministry of Finance, Government of India.
Through its network, the Post Office Savings
Bank provides an avenue to people all over
the country to deposit their savings in various
Schemes. Its reach and service is unparalleled
by any other banking agency in the country. The
Ministry of Finance remunerates Department
of Posts for the Savings Bank work at a rate
fixed from time to time.
6.2 Presently, eight savings schemes are
operated from Post Offices across the country.
These are Savings Accounts, Recurring
Deposit (RD), Time Deposit (TD), Monthly
Income Scheme (MIS), Public Provident Fund
(PPF), Kisan Vikas Patras (KVP), National
Savings Certificate (NSC) and Senior Citizens
Savings Scheme (SCSS). The outstanding
balance under all National Savings schemes
is ` 6189430.26 million as on 31.3.2011.
*Outstanding balance of MGNREGA accounts is included in Saving Accounts.
26

10 ¾ÖÂÖáµÖ ¸üÖÂÒüßµÖ ²Ö“ÖŸÖ ¯Ö¡Ö (IX¾ÖÖÓ ×®­ÖÖÔ´Ö)
6.3 ‡ÃÖ ®Ö‡Ô µÖÖê•Ö® ÖÖ úÖê 1 פüÃÖÓ²Ö¸ü, 2011 úÖê ¿Öãºþ
×úµÖÖ ÖµÖÖ £ÖÖ… ²µÖÖ•Ö úß ¤ü¸ü 8.7% Æîü •ÖÖê ”ûÆü ´ÖÆüß® Öê ´Öë
“ÖÎú¾ÖéרüŸÖ ÆüÖêŸÖß Æîü »Öê×ú® Ö ¯Ö׸ü¯ÖŒ¾ÖŸÖÖ ¯Ö¸ü Æüß ¤êüµÖ ÆüÖêŸÖÖ Æîü
†Öî¸ü 10 ¾ÖÂÖÖÔêÓ êú ¯Ö¿“ÖÖŸÖË 100/- ¹ý. úÖ ¯Ö׸ü¯ÖŒ¾ÖŸÖÖ ´Ö滵Ö
²ÖœÍü ú¸ü 234.35 ¹ý. ÆüÖê •ÖÖŸÖÖ Æîü… ‹ú»Ö ¬ÖÖ¸üß ¯ÖÏúÖ¸ü úÖ
²Ö“ÖŸÖ ¯Ö¡Ö ×úÃÖß ¾ÖµÖÃú «üÖ¸üÖ †¯Ö® Öê †£Ö¾ÖÖ †¯Ö ®Öß †Öê¸ü ÃÖê
×úÃÖß †¾ÖµÖÃú êú ×»Ö‹ Ö¸üߤüÖ •ÖÖ ÃÖúŸÖÖ Æîü… †ÖµÖú¸ü
†×¬Ö× ®ÖµÖ´Ö úß ¬ÖÖ¸üÖ 80 ÃÖß êú ŸÖÆüŸÖ †ÖµÖú¸ü ”æûü úÖ
¯ÖÏÖ¾Ö¬ÖÖ® Ö Æîü… ¾ÖÖÙÂÖú ºþ¯Ö ÃÖê ‹ú×¡ÖŸÖ ÆüÖê® Öê ¾ÖÖ»Öê »Öê×ú ®Ö
¯Öã®Ö:×® Ö¾Öê×¿ÖŸÖ ´ÖÖ® ÖÖ •ÖÖ ®Öê ¾ÖÖ»ÖÖ ²µÖÖ•Ö ³Öß †ÖµÖú¸ü †×¬Ö× ®ÖµÖ´Ö
úß ¬ÖÖ¸üÖ 80 ÃÖß êú †ÓŸÖÖÔŸÖ †ÖµÖú¸ü ”æûü êú ×»Ö‹ ¯ÖÖ¡Ö Æîü…
ŸÖŸúÖ»Ö ´Ö­®Ö߆֛Ôü¸ü (†Ö‡Ô‹´Ö†Öê)
6.4 ŸÖŸúÖ»Ö ´Ö® Ö߆֛Ôü¸ü (†Ö‡Ô‹´Ö†Öê) ‹ú †Öò ®Ö-»ÖÖ‡ ®Ö
‘Ö¸êü»Öæ ¬Ö® Ö ¯ÖÖ¸êüÂÖÖ ÃÖê¾ÖÖ Æîü וÖÃÖúÖ »ÖµÖ ¾Öê ÖÏÖÆüú Æïü •ÖÖê
ŸÖŸúÖ»Ö ¬Ö® Ö ¯ÖÏêÂÖÖ úß †¯ÖêÖÖ ¸üÖŸÖê ÆîÓü… µÖÆü ÃÖê¾ÖÖ ÖÏÖÆüú
úÖê ŸÖŸúÖ»Ö ´Ö® Ö߆֛Ôü¸ü ÃÖê¾ÖÖ ˆ¯Ö»Ö²¬Ö ú¸üÖ® Öê ¾ÖÖ»Öê ×úÃÖß
›üÖú‘Ö¸ü ÃÖê ×´Ö® ÖüÖë ´Öë ÃÖê¾ÖÖ ¯ÖϤüÖ ®Ö ú¸üŸÖß Æîü… ‡ÃÖ ÃÖê¾ÖÖ úÖê
20 •Ö® Ö¾Ö¸üß 2006 úÖê ¿Öãºþ ×úµÖÖ ÖµÖÖ £ÖÖ… ‡ÃÖ ÃÖê¾ÖÖ êú
†ÓŸÖÖÔŸÖ ‹ú ¾µÖÛŒŸÖ ‹ú »Öê ®Ö-¤ê®ü Ö êú ºþ¯Ö ´Öë 1000/-¹ý.
ÃÖê »Öêú¸ü 50,000/-¹ý. ŸÖú úß ¸üÖ×¿Ö ¯ÖÏê×ÂÖŸÖ ú¸ü ÃÖúŸÖÖ
Æîü… µÖÆü ¬Ö® Ö ²ÖãØúÖ ú¸ü® Öê ¾ÖÖ»Öê ›üÖú‘Ö¸ü úÖê ”ûÖê›Íüú¸ü
³ÖÖ¸üŸÖ êú ×úÃÖß ³Öß †Ö‡Ô‹´Ö†Öê ›üÖú‘Ö¸ü ´Öë 16 †ÓúÖë úÖ
†Ö‡Ô‹´Ö†Öê ®Ö´²Ö¸ü ŸÖ£ÖÖ ±úÖêüÖê ¯ÖÆü“ÖÖ® Ö ¯Ö¡Ö פüÖÖ‹ •ÖÖ ®Öê
¯Ö¸ü †Ö¤üÖŸÖÖ úÖê ×¾ÖŸÖ׸üŸÖ ú¸ü פüµÖÖ •ÖÖ‹ÖÖ… ‡ÃÖ ÃÖ´ÖµÖ
†Ö‡Ô‹´Ö†Öê ÃÖê¾ÖÖ ¤êü¿Ö ³Ö¸ü ´Öë 9256 ÃÖê †×¬Öú ãÖÖ® ÖÖë ¯Ö¸ü
ˆ¯Ö»Ö²¬Ö Æîü… †¯ÖÏî»Ö 2011 ÃÖê פüÃÖ´²Ö¸ü 2011 ŸÖú ×¾Ö³ÖÖÖ
«üÖ¸üÖ ŸÖŸúÖ»Ö ´Ö ®Ö߆֛Ôü¸ü êú ãú»Ö 11,170 »Öê ®Ö-¤ê®ü Ö ×ú‹
Ö‹…
†ÓŸÖ¸üÖÔÂÒüßµÖ ¬Ö­®Ö †ÓŸÖ¸üÖ ÃÖê¾ÖÖ
6.5 µÖÆü ÃÖê¾ÖÖ ³ÖÖ¸üŸÖ ´Öë ÖÏÖÆüúÖë úÖê Ÿ¾Ö׸üŸÖ ¬Ö®ÖÖÓŸÖ¸üÖ
¬Ö® Ö¯ÖÏêÂÖÖ ¯ÖϤüÖ® Ö ú¸üŸÖß Æîü… µÖÆü ÃÖê¾ÖÖ ÖÏÖÆüúÖë úÖê ¾ÖÖßÖ×¾Öú
ÃÖ´ÖµÖ †Ö¬ÖÖ¸ü ¯Ö¸ü 205 ¤êü¿ÖÖêÓ ÃÖê ¬Ö ®Ö ¯ÖÏÖ¯ŸÖ ú¸®ü Öê úß
ÃÖã×¾Ö¬ÖÖ ¯ÖϤüÖ® Ö ú¸üŸÖß Æîü… ›üÖú ×¾Ö³ÖÖÖ ¾Öêîü ÖÔ µÖæ× ®ÖµÖ® Ö
±úÖ‡ ®Öë×¿ÖµÖ»Ö ÃÖÙ¾ÖÃÖê•Ö ‡Óú (›ü²»µÖæµÖæ-†Ö‡Ô‹´Öüß‹ÃÖ) êú
ÃÖÆüµÖÖêÖ ÃÖê ‡ÃÖ ÃÖê¾ÖÖ úÖê †¯ÖÏî»Ö, 2001 ÃÖê ¤êü¿Ö ³Ö¸ü êú
7214 ›üÖú‘Ö¸üÖë ÃÖê ÃÖÓ“ÖÖ×»ÖŸÖ ú¸ü ¸üÆüÖ Æîü… †¯ÖÏî»Ö, 2011
ÃÖê פüÃÖ´²Ö¸ü, 2011 úß †¾Ö×¬Ö êú ¤üÖî¸üÖ ®Ö ×¾Ö³ÖÖÖ «üÖ¸üÖ
ãú»Ö 33,224.5 ×´Ö×»ÖµÖ®Ö ¹ý. êú 19,04,664 ›ü²»µÖæµÖæ-
†Ö‡Ô‹´Öüß‹ÃÖ »Öê® Ö-¤ê®ü Ö ×ú‹ Ö‹…
6.6 ×ÃÖŸÖÓ²Ö¸ü, 2011 ´Öë ´Ö®Öß ÖÏÖ´Ö (‹´Ö•Öß-†Ö‡Ô‹´Öüß‹ÃÖ)
êú ÃÖÆüµÖÖêÖ ÃÖê פü»»Öß, ¯ÖÓ•ÖÖ²Ö ‹¾ÖÓ ŸÖ×´Ö»Ö ®ÖÖ›ãü ÃÖÙú»ÖÖë êú
100 ›üÖú‘Ö¸üÖë ´Öë ‡ÃÖ ÃÖê¾ÖÖ úß ¿Öã¹ý†ÖŸÖ úß Ö‡Ô… ‡ÃÖ
ÃÖê¾ÖÖ úÖ ×¾ÖßÖÖ¸ü †ÖÓ¬ÖÐ ¯ÖϤêü¿Ö, ú ®ÖÖÔüú, êú¸ü»Ö, ´ÖÆüÖ¸üÖÂÒü,
ŸÖ×´Ö»Ö ®ÖÖ›ãü ‹¾ÖÓ ˆ¢Ö¸ü ¯ÖϤêü¿Ö ÃÖÙú»ÖÖë êú ¯ÖϬÖÖ ®Ö ›üÖú‘Ö¸üÖë
úÖê ú¾Ö¸ü ú¸üŸÖê Æãü‹ 400 †Öî¸ü ›üÖú‘Ö¸üÖë ´Öë ×úµÖÖ ÖµÖÖ…
×ÃÖŸÖÓ²Ö¸ü, 2011 ÃÖê פüÃÖÓ²Ö¸ü, 2011 ŸÖú ³ÖÖ¸üŸÖßµÖ ›üÖú ® Öê
96.4 ×´Ö×»ÖµÖ ®Ö ¹ý. êú ¬Ö® Ö¯ÖÏêÂÖÖÖë úÖ ×¾ÖŸÖ¸üÖ ú¸üŸÖê Æãü‹
2,523 ‹´Ö•Öß-†Ö‡Ô‹´Öüß‹ÃÖ »Öê ®Ö-¤ê®ü Ö ×ú‹…
‹´Ö†Öê ×¾Ö¤êü¿Ö
6.7 ´Ö ®Ö߆֛Ôü¸ü ×¾Ö¤êü¿Ö, ›üÖú‘Ö¸ü êú ´ÖÖ¬µÖ´Ö ÃÖê ×¾Ö¤êü¿ÖÖë
´Öë ¬Ö ®Ö¯ÖÏêÂÖÖ ú¸®ü Öê ŸÖ£ÖÖ ×¾Ö¤êü¿ÖÖë ÃÖê ¬Ö ®Ö¯ÖÏêÂÖÖ úÖê ¯ÖÏÖ¯ŸÖ ú¸ü-
®Öê úß ÃÖã×¾Ö¬ÖÖ ¯ÖϤüÖ® Ö ú¸üŸÖÖ Æîü… ¾ÖŸÖÔ´ÖÖ® Ö ´Öë, êú¾Ö»Ö † ®µÖ
¤êü¿ÖÖë êú ×»Ö‹ ¬Ö® Ö¯ÖÏêÂÖÖ ÃÖê¾ÖÖ Æüß ˆ¯Ö»Ö²¬Ö Æîü…
‡»ÖêŒÒ®üÖ×­Öú ´Ö­®Ö߆֛Ôü¸ü (‡Ô‹´Ö†Öê)
6.8 ›üÖú ×¾Ö³ÖÖÖ ®Öê ‡»ÖêŒÒüÖ× ®Öú ´Ö® Ö߆֛Ôü¸ü ÃÖê¾ÖÖ
10.10.2008 úÖê ¿Öãºþ úß Æîü… ‡»ÖêŒÒüÖ×® Öú ´Ö ®Ö߆֛Ôü¸ü ‹ú
‹êÃÖß ¯ÖÏÖÖ»Öß Æîü •ÖÖê ‡»ÖêŒÒüÖ× ®Öú ŸÖ¸üßêú ÃÖê ´Ö®Ö߆֛Ôü¸ü ¯ÖÏêÂÖÖ
úß ÃÖã×¾Ö¬ÖÖ ¯ÖϤüÖ® Ö ú¸üŸÖß Æîü… ‡ÃÖ ¯ÖÏÖÖ»Öß ´Öë ¯Ö¸Óü¯Ö¸üÖÖŸÖ
¯ÖÏÖÖ»Öß úß †¯ÖêÖÖ ¬Ö ®Ö ¯ÖÏêÂÖÖ ´Öë ú´Ö ÃÖ´ÖµÖ »ÖÖŸÖÖ Æîü ŸÖ£ÖÖ
ÖÏÖÆüú úÖê úÖê‡Ô †×ŸÖ׸üŒŸÖ Ö“ÖÖÔ ³Öß ® ÖÆüà ˆšüÖ ®ÖÖ ¯Ö›ÍüŸÖÖ…
´µÖ擵Öã†»Ö ±ú›ü
6.9 ¾ÖŸÖÔ´ÖÖ® Ö ´Öë, ›üÖú‘Ö¸ü µÖæüß†Ö‡Ô Óú¯Ö ®Öß êú “Öãخ֤üÖ
´µÖ擵Öã†»Ö ±ú›ü ˆŸ¯ÖÖ¤üÖë úÖ ×¾ÖŸÖ¸üÖ ú¸ü ¸üÆêü Æïü… µÖÆü
ÃÖê¾ÖÖ ¤êü¿Ö êú ¯ÖæÓ•Öß ²ÖÖ•ÖÖ¸ü êú ¯ÖÆãÓü“Ö úÖ ×¾ÖßÖÖ¸ü ú¸ü ®Öê
êú ÃÖÖ£Ö-ÃÖÖ£Ö †Ö´Ö †Ö¤ü´Öß úÖê ²ÖÖ•ÖÖ¸ü †Ö¬ÖÖ׸üŸÖ ×® Ö¾Öê¿Ö
27

10 Years National Saving Certificate (IX issue)
6.3 This new scheme was launched on
1st December, 2011. The rate of interest is
8.7% compounded six monthly but payable at
maturity and the maturity value of ` 100 grows
to ` 234.35 after 10 years. A single holder type
certificate can be purchased by an adult for
himself or on behalf of a minor. There is a
provision for getting income tax rebate under
Section 80 C of Income Tax Act. The interest
accruing annually but deemed to be reinvested
will also qualify for tax rebate under Section
80 C of Income Tax Act.
Instant Money Order (iMO)
6.4 Instant Money Order (iMO) is an online
domestic money transmission service intended
for a market clientele requiring instant money
remittance. This service enables the customer
to receive money in minutes from any of
the post offices providing iMO service. The
service was introduced on 20 th January, 2006.
Under this service, a person can send amount
from ` 1000 up to ` 50,000 in one transaction.
Money will be disbursed to the payee at any
of the iMO Post Offices in India other than
the office of booking on presentation of 16
digit iMO number and photo identity proof. At
present iMO service is available from more
than 9256 locations across the country. For
the period from April, 2011 to December, 2011,
a total of 11,170 transactions were done by
the Department.
International Money Transfer Service
6.5 This service provides instant money
transfer remittances to customers in India.
Remittances sent from 205 countries can be
paid out to the customer on a real time basis.
India Post has been operating this Service
in association with Western Union Financial
Service Inc (WU-IMTS) since April, 2001 from
7214 Post Offices across the country. From
April, 2011 to December, 2011, India Post has
done 19,04,664 WU-IMTS transactions and has
delivered remittances totalling ` 33,224.5 million.
6.6 In September, 2011 the Service in
association with MoneyGram (MG-IMTS) was
launched from 100 Post Offices across Delhi,
Punjab and Tamil Nadu Circles. The Service
was extended to 400 more locations in Andhra
Pradesh, Karnataka, Kerala, Maharashtra,
Tamil Nadu and Uttar Pradesh Circles covering
the Head Post Offices in these Circles. From
September, 2011 to December, 2011, India
Post has done 2,523 MG-IMTS transactions,
delivering remittances of ` 96.4 million.
MO Videsh
6.7 Money Order Videsh facilitates
remittances to foreign countries and receipt
of remittances from foreign countries through
the medium of Post Office. At present, only
outbound remittance service is available.
Electronic Money Order (eMO)
6.8 The Department of Posts launched
eMO on 10.10.2008. Electronic Money Order
is a system that facilitates remittance of
MOs electronically. The advantages over
the traditional system would be reduced
transmission time at no extra cost to the
customer.
Mutual Funds
6.9 At present, Post Offices are distributing
selected mutual funds products of UTI
28

×¾Öú»¯ÖÖë ŸÖú †ÖÃÖÖ ®Ö ¯ÖÆãÓü“Ö ³Öß ¯ÖϤüÖ® Ö ú¸ü ¸üÆüß Æîü…
´ÖÆüÖŸ´ÖÖ ÖÖÓ¬Öß ¸üÖÂÒüßµÖ ÖÏÖ´ÖßÖ ¸üÖê•ÖÖÖ¸ü ÖÖ¸Óüüß µÖÖê•Ö­®ÖÖ
6.10 ´ÖÆüÖŸ´ÖÖ ÖÖÓ¬Öß ¸üÖÂÒüßµÖ ÖÏÖ´ÖßÖ ¸üÖê•ÖÖÖ¸ü ÖÖ¸Óüüß
†×¬Ö× ®ÖµÖ´Ö (´Ö ®Ö¸êüÖÖ) ´Öë ‹êÃÖê ¯ÖÏŸµÖêú ¯Ö׸ü¾ÖÖ¸, וÖÃÖêú
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ºþ¯Ö ÃÖê ŸÖîµÖÖ¸ü ÆüÖêŸÖê ÆÓîü,ü úÖê ¯ÖÏŸµÖêú ×¾Ö¢ÖßµÖ ¾ÖÂÖÔ ´Öë ÃÖÖî
פü ®ÖÖë úß ÃÖã× ®ÖÛ¿“ÖŸÖ ´Ö•Ö¤æü¸üß ¯ÖϤüÖ ®Ö ú¸üŸÖê Æãü‹ ¤êü¿Ö êú
ÖÏÖ´ÖßÖÖë êú ×»Ö‹ †Ö•Öß×¾ÖúÖ ÃÖã¸üÖÖ ´Öë ¾Öéרü úÖ ¯ÖÏÖ¾Ö¬ÖÖ® Ö
Æîü… ´Ö ®Ö¸êüÖÖ †×¬Ö× ®ÖµÖ´Ö 2005 úß † ®ÖãÃÖæ“Öß II êú ¯Öî¸üÖ 31
êú †® ÖãÃÖÖ¸ü, ´Ö•Ö¤æü¸üß úÖ ³ÖãÖŸÖÖ® Ö ´Ö® Ö¸êüÖÖ ´Ö•Ö¤æü¸üÖë êú
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´ÖÖ›ü»Ö ÃÖ´Ö—ÖÖîŸÖÖ –ÖÖ¯Ö ®Ö ŸÖîµÖÖ¸ü ×úµÖÖ ÖµÖÖ Æîü, וÖÃÖê ´Ö® Ö¸êüÖÖ
†×¬Ö× ®ÖµÖ´Ö êú †ÓŸÖÖÔŸÖ ›üÖú‘Ö¸üÖë êú ´ÖÖ¬µÖ´Ö ÃÖê ´Ö•Ö¤æü¸üß
êú ×¾ÖŸÖ¸üÖ êú ˆ×“ÖŸÖ úÖµÖÖÔ ®¾ÖµÖ ®Ö úß ÃÖã×¾Ö¬ÖÖ ÆêüŸÖã ›üÖú
ÃÖÙú»ÖÖë ‹¾ÖÓ ¸üÖ•µÖ ÃÖ¸üúÖ¸üÖë úÖê ¯Ö׸ü“ÖÖ×»ÖŸÖ ×úµÖÖ ÖµÖÖ Æîü…
6.11 2005 ´Öë †ÖÓ¬ÖÐ ¯ÖϤêü¿Ö ÃÖÙú»ÖÖêÓ ÃÖê ¿Öãºþ ú¸üŸÖê Æãü‹,
›üÖú‘Ö¸ü ÖÖŸÖÖë êú ´ÖÖ¬µÖ´Ö ÃÖê ´Ö ®Ö¸êüÖÖ ´Ö•Ö¤æü¸üß êú ×¾ÖŸÖ¸üÖ
úß µÖÖê•Ö ®ÖÖ ¾ÖŸÖÔ´ÖÖ ®Ö ´Öë ¤êü¿Ö êú 19 ›üÖú ÃÖÙú»ÖÖë (פü»»Öß,
•Ö´´Öæ ¾Ö ú¿´Ö߸ü ‹¾ÖÓ ŸÖ×´Ö»Ö ®ÖÖ›ãü ÃÖÙú»ÖÖë úÖê ”ûÖê›Íüú¸ü)
´Öë ¯ÖÏ“ÖÖ»Ö ®ÖÖŸ´Öú Æîü… 30 פüÃÖÓ²Ö¸ü, 2011 úß ÛãÖ×ŸÖ êú
† ®ÖãÃÖÖ¸ü ›üÖú‘Ö¸üÖë ´Öë »ÖÖ³ÖÖ 53.5 ×´Ö×»ÖµÖ ®Ö ´Ö ®Ö¸êüÖÖ
ÖÖŸÖê ÖÖê»Öê Ö‹ †Öî¸ü ¤êü¿Ö ³Ö¸ü êú 97,709 ›üÖú‘Ö¸üÖë êú
´ÖÖ¬µÖ´Ö ÃÖê ´Ö® Ö¸êüÖÖ »ÖÖ³ÖÖÙ£ÖµÖÖë úÖê »ÖÖ³ÖÖ 2,66,270
×´Ö×»ÖµÖ® Ö ¹ý. úß ´Ö•Ö¤æü¸üß úÖ ³ÖãÖŸÖÖ ®Ö ×úµÖÖ ÖµÖÖ…
6.12 ›üÖú ×¾Ö³ÖÖÖ êú 12 ÃÖÙú»ÖÖë êú 25 úÙ´ÖµÖÖë
(17 ¿ÖÖÖÖ ¯ÖÖêÃü´ÖÖÃü¸ü, 1 ˆ¯Ö ¯ÖÖêÃü´ÖÖÃü¸ü, 4 ›üÖú
× ®Ö¸üßÖú, 1 ÃÖÆüÖµÖú ›üÖú †¬ÖßÖú ‹¾ÖÓ 2 †¬ÖßÖú)
úÖê ¯ÖϬÖÖ® Ö ´ÖÓ¡Öß úß †¬µÖÖŸÖÖ ŸÖ£ÖÖ †¬µÖÖ, ‹ ®Ö‹ÃÖß úß
ˆ¯ÖÛãÖ×ŸÖ ´Öë †ÖµÖÖê×•ÖŸÖ ‹ú ÃÖ´ÖÖ¸üÖêÆü ´Öë ¾ÖÂÖÔ 2011 ´Öë
´Ö ®Ö¸êüÖÖ êú úÖµÖÖÔ ®¾ÖµÖ® Ö êú ×»Ö‹ ¸üÖê•ÖÖÖ¸ü •ÖÖÖºþúŸÖÖ
¯Öã¸üÃúÖ¸ü-2010-11 ¯ÖϤüÖ® Ö ×ú‹ Ö‹…
ÖÏÖ´ÖßÖ ˆ¯Ö³ÖÖꌟÖÖ ´Öæ»µÖ ÃÖæ“ÖúÖÓú êú ¯Ö׸üú»Ö®­Ö êú ×»Ö‹
›üÖüÖ ‹ú¡Ö ú¸ü­®ÖÖ
6.13 ˆ¯Ö³ÖÖꌟÖÖ ´Öæ»µÖ ÃÖæ“ÖúÖÓú ¯ÖÆ»Öê ¯Ö׸üú×»ÖŸÖ ® ÖÆüà
×úµÖÖ •ÖÖŸÖÖ £ÖÖ ŒµÖÖë×ú ‹êÃÖê úÖµÖÔ êú ×»Ö‹ ˆ¢Ö¸ü¤üÖµÖß
´ÖÓ¡ÖÖ»ÖµÖ, ÃÖÖÓÛµÖúß ‹¾ÖÓ úÖµÖÔÎú´Ö úÖµÖÔ ®¾ÖµÖ® Ö ´ÖÓ¡ÖÖ»ÖµÖ
(‹´Ö†Öê‹ÃÖ ‹¾ÖÓ ¯Ö߆ևÔ) êú ×»Ö‹ ÖÏÖ´ÖßÖ Öê¡ÖÖë ÃÖê ¯ÖÏÖÃÖÓ×Öú
›üÖüÖ ‹ú¡Ö ú¸ü ®ÖÖ ÃÖÓ³Ö¾Ö ®ÖÆüà £ÖÖ… ‹´Ö†Öê‹ÃÖ ‹¾ÖÓ ¯Ö߆ևÔ
ŸÖ£ÖÖ ›üÖú ×¾Ö³ÖÖÖ êú ²Öß“Ö ÖÏÖ´ÖßÖ Öê¡ÖÖë ´Öë ˆ¯Ö³ÖÖꌟÖÖ†Öë
«üÖ¸üÖ “ÖãØ® Ö¤üÖ ˆ¯Ö³ÖÖꌟÖÖ ´Ö¤üÖë êú ×»Ö‹ “ÖãúÖ‡Ô •ÖÖ® Öê ¾ÖÖ»Öß
úß´ÖŸÖÖë ¯Ö¸ü ›üÖüÖ ‹ú¡Ö ú¸®ü Öê ÆêüŸÖã ‹ú ÃÖ´Ö—ÖÖîŸÖÖ –ÖÖ¯Ö®Ö
¯Ö¸ü ÆüßÖÖÖ¸ü ×ú‹ Ö‹… ›üÖú ×¾Ö³ÖÖÖ êú ÃÖÆüµÖÖêÖ êú
úÖ¸üÖ ´ÖÓ¡ÖÖ»ÖµÖ êú ×»Ö‹ ±ú¸ü¾Ö¸üß, 2011 ´Öë ¯ÖÆü»Öß ²ÖÖ¸ü
ÖÏÖ´ÖßÖ ˆ¯Ö³ÖÖꌟÖÖ ´Öæ»µÖ ÃÖæ“ÖúÖÓú ŸÖ£ÖÖ †×Ö»Ö ³ÖÖ¸üŸÖßµÖ
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ÃÖÖÓÛµÖúß ‹¾ÖÓ úÖµÖÔÎú´Ö úÖµÖÖÔ ¾ÖµÖ® Ö ´ÖÓ¡ÖÖ»ÖµÖ (‹´Ö†Öê‹ÃÖ
‹›ü ¯Ö߆ևÔ) «üÖ¸üÖ Æü¸ü ´ÖÖÆü ˆ¯Ö³ÖÖꌟÖÖ ´Öæ»µÖ ÃÖæ“ÖúÖÓú
× ®ÖµÖ×´ÖŸÖ ºþ¯Ö ÃÖê ¯Ö׸üú×»ÖŸÖ ‹¾ÖÓ •ÖÖ¸üß ×úµÖÖ •ÖÖ ¸üÆÖ Æîü…
6.14 ÖÏÖ´ÖßÖ ÃÖ߯Öß†Ö‡Ô êú ×»Ö‹ ¯ÖÏŸµÖêú ´ÖÖÆü ¤êü¿Ö ³Ö¸ü êú
1181 ÖÖ¾ÖÖë ÃÖê ›üÖüÖ ‹ú¡Ö ×úµÖÖ •ÖÖŸÖÖ Æîü… ¯ÖÏŸµÖêú ÖÖÓ¾Ö
êú ×»Ö‹ × ®Ö¬ÖÖÔ׸üŸÖ ÃÖ¯ŸÖÖÆüÖë ´Öë ÃÖÓ²ÖÓ×¬ÖŸÖ ¿ÖÖÖÖ ¯ÖÖêÃü´ÖÖÃü¸ü
(²Ö߯Öß‹´Ö) ãÖÖ® ÖßµÖ ²ÖÖ•ÖÖ¸ü ÃÖê 185 ÃÖê 292 ´Ö¤üÖë úÖ ´Ö滵Ö
‹ú¡Ö ú¸üŸÖÖ Æîü…
29

Company. This service while extending the
reach of the capital market of the country, also
provides the common man easy access to
market based investment option.
Mahatma Gandhi National Rural
Employment Guarantee Scheme
6.10 The Mahatma Gandhi National Rural
Employment Guarantee Act (MGNREGA)
provides for the enhancement of livelihood
security of the households in rural areas of
the country by providing at least one hundred
days of guaranteed wage employment in
every financial year to every household whose
adult members volunteer to do unskilled
manual work. As per para 31 of Schedule II
of MGNREG Act 2005, payment of wages are
required to be made through individual or joint
saving accounts of the MGNREGA workers
opened in banks or in post offices. A model
Memorandum of Understanding has been
developed by Ministry of Rural Development,
New Delhi and Department of Posts, which
has been circulated to all Postal Circles
and State Governments to facilitate proper
implementation of disbursement of wages
through Post Offices under MGNREG Act.
6.11 Starting with Andhra Pradesh Circle
in 2005, the scheme of disbursement of
MGNREGA wages through post office
accounts is currently operational in 19 postal
circles of the country (except Delhi, J&K and
Tamilnadu Circles). As on 30 th December,
2011, nearly 53.5 million MGNREGA accounts
have been opened in post offices and wages
amounting to nearly ` 26,6,270 million have
been disbursed to MGNREGA beneficiaries
through 97,709 post offices across the country.
6.12 25 officials of Department of Posts
from 12 Circles (including 17 Branch Post
Masters, 1 Sub Post Master, 4 Inspector Posts,
1 Assistant Superintendent of Posts and
2 Superintendent of Posts) were awarded
Rozagar Jagrukta Puraskar-2010-11 for
implementation of MGNREGA in 2011 in a
function held at Vigyan Bhawan, New Delhi,
presided by Prime Minister and attended by
Chairperson, NAC.
Collection of Data for Computing Rural
Consumer Price Indices
6.13 Consumer Price Index was not being
computed earlier as it was not found possible
to collect relevant data from rural areas for
the Ministry of Statistics and Programme
Implementation (MoS&PI), the Ministry
responsible for such work. An MoU was signed
between MoS&PI and Department of Posts
to collect data on the prices being paid by the
consumers in rural areas for selected consumer
goods. Due to engagement of Department of
Posts, it was possible for the Ministry to bring
out Rural Consumer Price Index and All India
Consumer Price Index in February 2011, for
the first time. Since then the Consumer Price
Index is being regularly computed and issued
by Ministry of Statistics and Programme
Implementation (MOS&PI), each month.
6.14 Data for Rural CPI is collected for 1181
villages across the country every month. The
Branch Post Masters (BPM) concerned collect
prices of 185 to 292 commodities from the local
market on the weeks fixed for each village.
30

†¬µÖÖµÖ 7
²Öß´ÖÖ
›üÖú •Öß¾Ö®­Ö ²Öß´ÖÖ
7.1 ÃÖÆ ÖË 1884 ´Öë ¯ÖÏÖ¸Óü³Ö úß Ö‡Ô ›üÖú •Öß¾Ö®Ö
²Öß´ÖÖ µÖÖê•Ö ®ÖÖ (¯Öß‹»Ö†Ö‡Ô) ÃÖ¸üúÖ¸üß ‹¾ÖÓ †¬ÖÔ ÃÖ¸üúÖ¸üß
ú´ÖÔ“ÖÖ׸üµÖÖë êú ×ÆüŸÖ»ÖÖ³Ö êú ×»Ö‹ ¿Öãºþ úß Ö‡Ô ÃÖ²ÖÃÖê
¯Öã¸üÖ ®Öß ›üÖú •Öß¾Ö® Ö ²Öß´ÖÖ µÖÖê•Ö® ÖÖ Æîü… ¯ÖÏÖ¸Óü³Ö ´Öë µÖÆü êú¾Ö»Ö
›üÖú ú´ÖÔ“ÖÖ׸üµÖÖë êú ×»Ö‹ Æüß ¿Öãºþ úß Ö‡Ô £Öß… †Ö•Ö
µÖÆü Ãúß´Ö êú ®¦üßµÖ ŸÖ£ÖÖ ¸üÖ•µÖ ÃÖ¸üúÖ¸ü êú ×ÃÖ×¾Ö»Ö ŸÖ£ÖÖ
ÃÖî ®µÖ úÙ´ÖµÖÖë, ãÖÖ® ÖßµÖ ×® ÖúÖµÖÖë, ÃÖ¸üúÖ¸ü «üÖ¸üÖ † ®Öã¤üÖ® Ö
¯ÖÏÖ¯ŸÖ ¿ÖîÖ×Öú ÃÖÓãÖÖ ®ÖÖë, ×¾ÖÀ¾Ö×¾ÖªÖ»ÖµÖÖë, ¸üÖÂÒüßµÖéúŸÖ
²ÖïúÖë, †® ÖêúÖë þÖÖµÖ¢Ö ŸÖ£ÖÖ ×¾Ö¢ÖßµÖ ÃÖÓãÖÖ ®ÖÖë †Öî¸ü êú ®¦ü ¾Ö
¸üÖ•µÖÖë êú ÃÖÖ¾ÖÔ•Ö× ®Öú Öê¡Ö êú ˆ¯ÖÎú´ÖÖë êú ú´ÖÔ“ÖÖ׸üµÖÖë úÖê
ÃÖê¾ÖÖ ¯ÖϤüÖ® Ö ú¸ü ¸üÆüß Æîü… ÖÏÖ´ÖßÖ Öê¡ÖÖë ´Öë × ®Ö¾ÖÖÃÖ ú¸®ü Öê
¾ÖÖ»Öê »ÖÖêÖÖë êú »ÖÖ³ÖÖ£ÖÔ ˆ® Æëü ²Öß´ÖÖ ú¾Ö¸ü ¯ÖϤüÖ® Ö ú¸ü ®Öê êú
×»Ö‹ ÖÏÖ´ÖßÖ ›üÖú •Öß¾Ö ®Ö ²Öß´ÖÖ(†Ö¸ü¯Öß‹»Ö†Ö‡Ô) µÖÖê•Ö ®ÖÖ
úß ¿Öã¹ý†ÖŸÖ 1995 ´Öë úß Ö‡Ô… ‡ÃÖ´Öë ú´Ö•ÖÖê¸ü ¾ÖÖÖí †Öî¸ü
´Ö×Æü»ÖÖ úÙ´ÖµÖÖë ¯Ö¸ü ÃÖ²ÖÃÖê †×¬Öú ²Ö»Ö פüµÖÖ ÖµÖÖ…
7.2 31.03.2011 úß ÛãÖ×ŸÖ êú †® ÖãÃÖÖ¸ü
¯Öß‹»Ö†Ö‡Ô/†Ö¸ü¯Öß‹»Ö†Ö‡Ô ×® Ö׬ֵÖÖë úß ÛãÖ×ŸÖ †Öî¸ü ¾ÖÂÖÔ
2010-2011 êú ¤üÖî¸üÖ ®Ö †Ù•ÖŸÖ ¾µÖ¾ÖÃÖÖµÖ × ®Ö´ ®ÖÖ® ÖãÃÖÖ¸ü Æîü:
7.3 ¯Öß‹»Ö†Ö‡Ô êú †ÓŸÖÖÔŸÖ ×®Ö´® Ö×»Ö×ÖŸÖ ¯ÖÏúÖ¸ü úß
¯ÖÖ×»Ö×ÃÖµÖÖÓ ˆ¯Ö»Ö²¬Ö Æïü:
7.4 †Ö¸ü¯Öß‹»Ö†Ö‡Ô êú †ÓŸÖÖÔŸÖ × ®Ö´ Ö×»Ö×ÖŸÖ ¯ÖÏúÖ¸ü úß
¯ÖÖ×»Ö×ÃÖµÖÖÓ ˆ¯Ö»Ö²¬Ö Æïü:
(i)
(ii)
(iii)
(iv)
(v)
(vi)
†Ö•Öß¾Ö® Ö ²Öß´ÖÖ (ÃÖã¸üÖÖ)
¯Ö׸ü¾ÖŸÖÔ® ÖßµÖ †Ö•Öß¾Ö® Ö ²Öß´ÖÖ (ÃÖã×¾Ö¬ÖÖ)
²Ö ®¤üÖê²ÖßÖß ²Öß´ÖÖ (ÃÖÓŸÖÖêÂÖ)
15 ‹¾ÖÓ 20 ¾ÖÂÖÖí êú ×»Ö‹ ¯ÖÏŸµÖÖ×¿ÖŸÖ ²Ö ®¤üÖê²ÖßÖß
²Öß´ÖÖ (ÃÖã´ÖÓÖ»Ö)
ÃÖÓµÖãŒŸÖ •Öß¾Ö® Ö ²Ö ®¤üÖê²ÖßÖß ²Öß´ÖÖ (µÖãÖ»Ö ÃÖã¸üÖÖ)
דֻ›Òêü ®Ö ¯ÖÖò×»ÖÃÖß (²ÖÖ»Ö •Öß¾Ö ®Ö ²Öß´ÖÖ)
i) †Ö•Öß¾Ö ®Ö ²Öß´ÖÖ (ÖÏÖ´Ö ÃÖã¸üÖÖ)
ii)
iii)
iv)
¯Ö׸ü¾ÖŸÖÔ ®ÖßµÖ †Ö•Öß¾Ö ®Ö ²Öß´ÖÖ (ÖÏÖ´Ö ÃÖã×¾Ö¬ÖÖ)
²Ö ®¤üÖê²ÖßÖß ²Öß´ÖÖ (ÖÏÖ´Ö ÃÖÓŸÖÖêÂÖ)
15 ‹¾ÖÓ 20 ¾ÖÂÖÖí êú ×»Ö‹ ¯ÖÏŸµÖÖ×¿ÖŸÖ ²Ö ®¤üÖê²ÖßÖß
²Öß´ÖÖ (ÖÏÖ´Ö ÃÖã´ÖÓÖ»Ö)
v) 10 ¾ÖÂÖáµÖ ÖÏÖ´ÖßÖ ›üÖú •Öß¾Ö ®Ö ²Öß´ÖÖ (ÖÏÖ´Ö ×¯ÖϵÖ)
vi)
דֻ›Òêü ®Ö ¯ÖÖò×»ÖÃÖß (²ÖÖ»Ö •Öß¾Ö ®Ö ²Öß´ÖÖ)
31

Postal Life Insurance
7.1 Postal Life Insurance (PLI), introduced
in 1884, is the oldest life insurance scheme
for benefit of the Government and Semi
Government employees. Initially meant only
for the Postal employees, today it caters to
employees of the Civil and Military personnel
of the Central and State Governments, Local
Bodies, Government aided educational
institutions, Universities, Nationalized Banks,
Autonomous institutions, Public Sector
Chapter 7
INSURANCE
Undertakings of the Central and State
Governments. Rural Postal Life Insurance
(RPLI) scheme was introduced in 1995 for the
benefit of rural populace to extend insurance
cover to people living in rural areas with special
emphasis on weaker sections and women
workers.
7.2 The status of PLI/RPLI Funds as on
31.03.2011 and the business procured during
the year 2010-2011 is as under:
7.3 PLI offers the following types of Policies:
7.4 RPLI offers the following types of Policies:
(i)
Whole Life Assurance (Suraksha)
(i)
Whole Life Assurance (Gram Suraksha)
(ii)
(iii)
(iv)
(v)
Convertible Whole Life Assurance (Suvidha)
Endowment Assurance (Santosh)
Anticipated Endowment Assurance for
15 and 20, Years (Sumangal)
Joint Life Endowment Assurance (Yugal
Suraksha)
(ii) Convertible Whole Life Assurance
(Gram Suvidha)
(iii)
(iv)
(v)
Endowment Assurance (Gram Santosh)
Anticipated Endowment Assurance for
15 and 20, Years (Gram Sumangal)
10 years RPLI (Gram Priya)
(vi)
Children Policy (Bal Jiwan Bima)
(vi)
Children Policy (Bal Jiwan Bima)
32

7.5 ¯Öß‹»Ö†Ö‡Ô ŸÖ£ÖÖ †Ö¸ü¯Öß‹»Ö†Ö‡Ô ¯ÖÖ×»Ö×ÃÖµÖÖë êú ×»Ö‹ ²ÖÖê® ÖÃÖ ×®Ö´® Ö×»Ö×ÖŸÖ ¤ü¸üÖêÓ ¯Ö¸ü ‘ÖÖê×ÂÖŸÖ ×úµÖÖ ÖµÖÖ Æîü:-
7.6 ¾ÖÂÖÔ 2010-2011 êú ¤üÖî¸üÖ® Ö ¯Öß‹»Ö†Ö‡Ô ŸÖ£ÖÖ †Ö¸ü¯Öß‹»Ö†Ö‡Ô êú ÃÖÓ¤ü³ÖÔ ´Öë ¤üÖ¾ÖÖë êú × ®Ö¯ÖüÖ® Ö úÖ ²µÖÖî¸üÖ
×®Ö´®ÖÖ®ÖãÃÖÖ¸ü Æîü:-
7.7 ¯Öß‹»Ö†Ö‡Ô ‹¾ÖÓ †Ö¸ü¯Öß‹»Ö†Ö‡Ô êú ÃÖ´ÖÃŸÖ ¯ÖÏ“ÖÖ»Ö®ÖÖë
úÖê Óú¯µÖæü¸üßéúŸÖ ×úµÖÖ ÖµÖÖ Æîü… ÖÏÖÆüúÖêÓ ÃÖê ¯ÖÏßÖÖ¾ÖÖë êú
¯ÖÏÖ¯ÖÖ êú ²ÖÖ¤ü ›üÖüÖ úÖê ® Öêü¾ÖÔú ×ÃÖÃü´Ö ¯Ö¸ü ¸üÖÂÒüßµÖ
›üÖüÖ êú ®¦ü ´Öë †¯Ö»ÖÖê›ü ×úµÖÖ •ÖÖŸÖÖ Æîü… ‡ÃÖ êú® ¦ü êú
¯ÖÏ“ÖÖ»Ö® Ö úÖ úÖµÖÔ ‹® Ö†Ö‡ÔÃÖß «üÖ¸üÖ ×úµÖÖ •ÖÖŸÖÖ Æîü… ¤üÖ¾Öê
ÃÖ×ÆüŸÖ ¯ÖÖ×»ÖÃÖß êú ¯Ö׸ü¯ÖŒ¾Ö ÆüÖê® Öê ŸÖú ÃÖ³Öß »Öê ®Ö-¤êü® Ö úÖ
× ®Ö¯ÖüÖ® Ö †Ö® Ö»ÖÖ‡ ®Ö ×úµÖÖ •ÖÖŸÖÖ Æîü…
7.8 ¸üÖÂÒüßµÖ ›üÖüÖ êú ®¦ü ´Öë ¯Öß‹»Ö†Ö‡Ô/†Ö¸ü¯Öß‹»Ö†Ö‡Ô
ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ÃÖ´ÖÃŸÖ ›üÖüÖ ÃÖÓÖéÆüßŸÖ Æîü… µÖÆü êú ®¦ü ÃÖ³Öß
ÃÖÙú»Ö úÖµÖÖÔ»ÖµÖÖë, Öê¡ÖßµÖ úÖµÖÖÔ»ÖµÖÖë, ×›ü¾Öß•Ö ®Ö»Ö
úÖµÖÖÔ»ÖµÖÖë ŸÖ£ÖÖ ¯ÖϬÖÖ® Ö ›üÖú‘Ö¸üÖêÓ ÃÖê •Öã›ÍüÖ Æãü†Ö Æîü †Öî¸ü ‡® Ö
úÖµÖÖÔ»ÖµÖÖë êú ²Öß“Ö ›üÖüÖ ÒüÖÓÃÖ±ú¸ü ²ÖÎÖò›ü²Öï›ü ú® ÖêÛŒü×¾Öüß
êú ´ÖÖ¬µÖ´Ö ÃÖê ×úµÖÖ •ÖÖŸÖÖ Æîü…
33

7.5 The bonus for PLI and RPLI policies has been declared at the following rates:
7.6 Settlement of claims in respect of PLI and RPLI policies during the year 2010-2011
is as under:
7.7 All operations of PLI & RPLI have been
computerized. On procurement of proposals
from customers, the data is entered on a
networked system and uploaded in the National
Data Centre being maintained by NIC. Further
transactions are also uploaded to the National
Data Centre. All transactions upto maturity of
the policy including claim settlement are done
online.
7.8 The National Data Centre is the
repository of all information on PLI/RPLI.
It is connected to all the Circle Offices,
Regional Offices, Divisional Offices and Head
Post Offices. Data transfer is done through
Broadband connectivity amongst these offices.
34

†¬µÖÖµÖ 8
×±ú»Öîü»Öß
›üÖú-×üúëü
8.1 ›üÖú-×üúü, וÖÃÖúß ¿Öã¹ý†ÖŸÖ úÖÖ•Ö êú
‹ú ãüú›Íêü êú ºþ¯Ö ´ÖêÓ Æãü‡Ô †Öî¸ü •ÖÖê ›üÖú-¿Öã»ú úß
¯ÖÏÖÛ¯ŸÖ êú ºþ¯Ö ´Öë ¯ÖϤüÖ ®Ö ×úµÖÖ •ÖÖŸÖÖ £ÖÖ, ®Öê †×ŸÖ׸üŒŸÖ
úÖµÖÔ ÖÏÆüÖ ×ú‹ Æïü… µÖÆü ¸üÖÂÒüßµÖ ¬Ö¸üÖêÆü¸üÖë ‹¾ÖÓ ‘Öü ®ÖÖ†Öë
úÖê ôָüÖ ú¸®ü Öê, ´Ö ®ÖÖ® Öê ‹¾ÖÓ ¯ÖÏÖêŸÃÖÖ×ÆüŸÖ ú¸®ü Öê úÖ ´ÖÖ¬µÖ´Ö
Æîü… µÖÆü ×úÃÖß ›üÖú ¯ÖÏ¿ÖÖÃÖ® Ö úß ²ÖÎÖÓ›ü ”û×¾Ö Æîü †Öî¸ü ¤êü¿Ö
úß ÃÖÓ¯ÖϳÖãŸÖÖ úß †×³Ö¾µÖÛŒŸÖ Æîü… þ֟ÖÓ¡ÖŸÖÖ ¯ÖÏÖÛ¯ŸÖ êú ²ÖÖ¤
¯ÖÏÖ¸Óü³Ö ´Öëü ›üÖú-×üúüÖë úÖ ¯ÖϵÖÖêÖ ×¾Ö–ÖÖ® Ö ‹¾ÖÓ ¯ÖÏÖîªÖê×Öúß
êú Öê¡Ö ´ÖêÓ ¤êü¿Ö úß ¯ÖÏÖ×ŸÖ êú ÃÖÖ£Ö-ÃÖÖ£Ö ¯ÖÓ“Ö¾ÖÂÖáµÖ
µÖÖê•Ö®ÖÖ†Öë, ‡Ã¯ÖÖŸÖ ÃÖÓµÖÓ¡ÖÖë, ²ÖÖÓ¬ÖÖë †Öפü •ÖîÃÖê ×¾ÖÂÖµÖÖë úÖê
†Ö¬ÖÖ¸ü ²Ö ®ÖÖŸÖê Æãü‹ ¤êü¿Ö êú ÃÖÖ´ÖÖוÖú-†ÖÙ£Öú ×¾ÖúÖÃÖ úÖê
¯ÖÏןÖزÖ×²ÖŸÖ ú¸®ü Öê êú ×»Ö‹ ×úµÖÖ ÖµÖÖ… ŸÖŸ¯Ö¿“ÖÖŸÖË, ¤êü¿Ö
úß ÃÖ´Öé¨ü ÃÖÖÓÃéúןÖú †Öî¸ü ¯ÖÏÖéúןÖú ×¾Ö¸üÖÃÖŸÖ úß —Ö»Öú
¯ÖÏßÖãŸÖ úß •ÖÖ ®Öê »ÖÖß †Öî¸ü ×¾ÖÂÖµÖ-†Ö¬ÖÖ׸üŸÖ ÃÖêüÖë ´Öë ú»ÖÖ,
¾ÖÖßÖãú»ÖÖ, ׿ֻ¯Ö, ÃÖ´Öã¦üß ×¾Ö¸üÖÃÖŸÖ, ×¾Ö–ÖÖ® Ö, ¯ÖÏÖîªÖê×Öúß,
¸üÖÖ †Öî¸ü ×ÃÖ ®Öê´ÖÖ ¯Ö¸ü †® Öêú †ÖúÂÖÔú ›üÖú-×üúü •ÖÖ¸üß
×ú‹ Ö‹… ¸üÖÂÒüßµÖ †Öî¸ü †ÓŸÖ¸üÖÔÂÒüßµÖ ´ÖÆüŸ¾Ö êú † ®Öêú ´ÖÆüÖ® Ö
®ÖêŸÖÖ†Öë ¯Ö¸ü ³Öß Ã´ÖÖ¸üú ›üÖú-×üúü •ÖÖ¸üß ×ú‹ •ÖÖ “Öãêú
Æïü… ‡® Ö´ÖêÓ ÃÖ²ÖÃÖê ¯ÖÏ´ÖãÖ Æïü, ´ÖÆüÖŸ´ÖÖ ÖÖÓ¬Öß… ¯ÖëØüÖ, ÃÖÖ×ÆüŸµÖ,
×¾Ö–ÖÖ® Ö, ÃÖÓÖߟÖ, ÃÖÖ´ÖÖוÖú ˆŸ£ÖÖ ®Ö †Öפü Öê¡ÖÖë ´Öë µÖÖêÖ¤üÖ ®Ö
¤êü ®Öê ¾ÖÖ»Öê ¾µÖÛŒŸÖµÖÖë úÖê ³Öß ÃÖ´´ÖÖ×® ÖŸÖ ×úµÖÖ ÖµÖÖ…
8.2 “›üÖú ¿Öã»ú êú ¯ÖÏŸÖßú” ŸÖ£ÖÖ “ÃÖÖÓÃéúןÖú ¤æüŸÖ”
úß †¯Ö® Öß ¤ãüÆü¸üß ³Öæ×´ÖúÖ êú † ®ÖãÃÖÖ¸ü ›üÖú-×üúüÖë úß ¤üÖê
ÁÖê×ÖµÖÖÓ Æïü ®ÖÖ´ÖŸÖ:, × ®ÖµÖŸÖ ‹¾ÖÓ Ã´ÖÖ¸üú… ¯ÖÆü»Öß ÁÖêÖß êú
›üÖú-×üúü ¸üÖê•Ö´Ö¸üÖÔ êú ‡ÃŸÖê´ÖÖ»Ö êú ×»Ö‹ Æïü †Öî¸ü ›Öüú
¾ÖßÖã†ÖêÓ ¯Ö¸ü ›üÖú-¿Öã»ú êú ³ÖãÖŸÖÖ ®Ö êú ÃÖÓêúŸÖ þֺþ¯Ö
¯ÖϤüÖ® Ö ×ú‹ •ÖÖŸÖê Æïü… ‡® ÖúÖ ×›ü•ÖÖ‡ ®Ö ÃÖ¸ü»Ö ÆüÖêŸÖÖ Æîü †Öî¸ü
‡® Öêú × ®Ö´ÖÖÔÖ ´Öë ú´Ö »ÖÖÖŸÖ †ÖŸÖß Æîü, ŸÖ£ÖÖ ‡® ÖúÖ ´Öã¦üÖ
²Ö›Íüß ÃÖÓµÖÖ ´Öë †Öî¸ü »ÖÓ²Öß †¾Ö×¬Ö ŸÖú ×úµÖÖ •ÖÖŸÖÖ Æîü…
¾ÖÆüà, ¤æüÃÖ¸êü ¯ÖÏúÖ¸ü êú ›üÖú-×üúÖêÓ úÖê †×¬Öú †ÖúÂÖÔú
ºþ¯Ö ÃÖê ×›ü•ÖÖ‡® Ö ‹¾ÖÓ ´ÖãצüŸÖ ×úµÖÖ •ÖÖŸÖÖ Æîü… ‡ ®Æëü ÃÖß×´ÖŸÖ
´ÖÖ¡ÖÖ ´Öë ´ÖãצüŸÖ ×úµÖÖ •ÖÖŸÖÖ Æîü †Öî¸ü ×±ú»Öî»Ößü×¾Ö¤üÖëë †Öî¸ü
›üÖú-×üúü ÃÖÓÖÏÆüúŸÖÖÔ†ÖêÓ ´ÖêÓ ‡ ®ÆüêÓ »Öêú¸ü úÖ±úß ˆŸÃÖÖÆü
¸üÆüŸÖÖ Æîü…
8.3 ×¾Ö³ÖÖÖ êú ×±ú»Öîü»Öß úÖµÖÔú»ÖÖ¯Ö ´ÖêÓ ×®Ö´ ®Ö×»Ö×ÖŸÖ
¿ÖÖ×´Ö»Ö Æïü:
• ×¾Ö¿ÖêÂÖ/ôÖÖ¸üú ›üÖú-×üúüÖë úß ×›ü•ÖևخÖÖ,
´Öã¦üÖ †Öî¸ü ‡ ®ÖúÖ ×¾ÖŸÖ¸üÖ…
• × ®ÖµÖŸÖ ›üÖú-×üúüÖë ‹¾ÖÓ ›üÖú »ÖêÖ ®Ö-
ÃÖÖ´ÖÖÏß, •ÖîÃÖê ×»Ö±úÖ±êú, †ÓŸÖ¤ìü¿ÖßµÖ ¯Ö¡Ö úÖ›Ôü,
¯ÖÖêÃüúÖ›Ôü,‹¸üÖêÖÏÖ´Ö, ¸üוÖÃü›Ôü ú¾Ö¸ü †Öפü úß
×›ü•ÖÖ‡Ø ®ÖÖ, ´Öã¦üÖ †Öî¸ü ‡® ÖúÖ ×¾ÖŸÖ¸üÖ…
• ×±ú»Öîü»Öß úÖ ¯ÖÏÖêŸÃÖÖÆ®ü Ö †Öî¸ü ¸üÖÂÒüßµÖ ÃŸÖ¸ü
¯Ö¸ü ×±ú»Öîü»Öß ¯ÖϤü¿ÖÔ× ®ÖµÖÖë úÖ †ÖµÖÖê•Ö ®Ö ŸÖ£ÖÖ
†ÓŸÖ¸üÖÔÂÒüßµÖ ‹¾ÖÓ ×¾ÖÀ¾Ö ¯ÖϤü¿ÖÔ×® ÖµÖÖë ´Öë ³ÖÖÖ »Öê® Öê
êú ÃÖÖ£Ö-ÃÖÖ£Ö ¸üÖ•µÖ/Öê¡ÖßµÖ ŸÖ£ÖÖ ×•Ö»ÖÖ ÃŸÖ¸ü ¯Ö¸ü
¯ÖϤü¿ÖÔ× ®ÖµÖÖë úß ´ÖÖò ®ÖßüظüÖ ú¸ü ®ÖÖ…
• ¸üÖÂÒüßµÖ ›üÖú-×üúü ÃÖÓÖÏÆüÖ»ÖµÖ, ›üÖú ³Ö¾Ö®Ö úÖ
¸üÖ-¸üÖÖ¾Ö… ¯Öã ®ÖÙ ®ÖÙ´ÖŸÖ ¸üÖÂÒüßµÖ ›üÖú-×üúü
ÃÖÓÖÏÆüÖ»ÖµÖ úÖ ˆ¤Ëü‘ÖÖ®ü Ö 11 •Öã»ÖÖ‡Ô, 2011 úÖê
ÃÖ×“Ö¾Ö (›üÖú) «üÖ¸üÖ ×úµÖÖ ÖµÖÖ…
35

Chapter 8
PHILATELY
Postage stamps
8.1 Postage stamp, which began as a piece
of paper in token of receipt of postage, has
assumed additional functions. It is a mode of
commemorating, celebrating and promoting
national heritage and events. It is the brand
image of a postal administration and a
statement of sovereignty of a nation. After
independence, the medium of postage stamps
was initially used to highlight the country’s
achievements in science and technology as
well as its socio-economic development by
depicting themes like the Five Year Plans, Steel
Plants, Dams etc. Subsequently, the country’s
rich cultural and natural heritage came to be
showcased and many beautiful stamps were
issued in thematic sets on art, architecture,
crafts, maritime heritage, science, technology,
defence, and cinema. Great leaders of
national and international standing have also
been honoured with commemorative stamps,
the most prominent being Mahatma Gandhi.
Personalities, who have made contribution in
areas like painting, literature, science, music,
social upliftment etc. have also been honoured.
8.2 In keeping with their dual character
as a “Token of Postage” and as “Cultural
Ambassador”, there are two categories of
stamps namely, definitive and commemorative.
The first is meant for day-to-day use as a
token of payment of postage on mail articles.
These incorporate less complicated design
inputs, entailing minimum expenditure in their
manufacture, and are printed in large quantities
over longer periods. The second, on the other
hand, are designed and printed with greater
aesthetic inputs. They are manufactured in
limited quantities and generate great interest
among philatelists and collectors.
8.3 The philatelic activities of the
Department include:
• Designing, printing and distribution of
special/commemorative postage stamps;
• Designing, printing and distribution of
definitive postage stamps and items
of postal stationery like Envelope,
Inland Letter Card, Postcard, Aerogram,
Registered Cover, etc;
• Promotion of Philately and conduct of
Philatelic Exhibitions at the national level
and participation in international and
world exhibitions as well as monitoring of
exhibitions at State/Regional and district
levels;
• Maintenance of the National Philatelic
Museum, Dak Bhawan. The renovated
National Philatelic Museum was
inaugurated by Secretary (Posts) on 11 th
July, 2011.
36

×±ú»Öîü»Öß ­®ÖßןÖ
8.4 ôÖÖ¸üú ›üÖú-×üú •ÖÖ¸üß ú¸ü® Öê úß ¾ÖÖÙÂÖú
µÖÖê•Ö ®ÖÖ ¯Ö¸ü ×¾Ö³ÖÖÖ úÖê ¯Ö¸üÖ´Ö¿ÖÔ ¯ÖϤüÖ® Ö ú¸®ü Öê ×»Ö‹ ‹ú
×±ú»Öîü»Öß ÃÖ»ÖÖÆüúÖ¸ü ÃÖ×´ÖןÖ(¯Öß‹ÃÖß) úÖ Öšü ®Ö ×úµÖÖ
•ÖÖŸÖÖ Æîü… ×¾Ö³ÖÖÖ úÖê ¯ÖÏן־ÖÂÖÔ ›üÖú-×üúü •ÖÖ¸üß ú¸®ü Öê êú
×»Ö‹ ×¾Ö×³Ö®Ö Ã¡ÖÖêŸÖÖë ÃÖê ²Ö›Íüß ÃÖÓµÖÖ ´Öë ¯ÖÏßÖÖ¾Ö ¯ÖÏÖ¯ŸÖ ÆüÖêŸÖê Æïü,
‡® Ö Ã¡ÖÖêŸÖÖë ´Öë ÃÖÖÓÃÖ¤ü, ×¾Ö¬ÖÖµÖú, ¸üÖ•µÖ ÃÖ¸üúÖ¸ëü ŸÖ£ÖÖ † ®µÖ
ÃÖÖ¾ÖÔ•Ö× ®Öú ¾Ö × ®Ö•Öß ÃÖÓÖš®ü Ö/ÃÖÓãÖÖ® Ö ŸÖ£ÖÖ ×® Ö•Öß ¾µÖÛŒŸÖ
¿ÖÖ×´Ö»Ö Æïü… ÃÖ×´Ö×ŸÖ ‡ ®Ö ¯ÖÏßÖÖ¾ÖÖë úß ãú”û פü¿ÖÖ-× ®Ö¤ìü¿ÖÖë
úÖê ¬µÖÖ® Ö ´Öë ¸üÖŸÖê Æãü‹ •ÖÖÓ“Ö ×ú‹ •ÖÖ® Öê ¯Ö¸ü ›üÖú-×üúüÖë
êú ×±ú»Öîü×»Öú ´ÖÆüŸ¾Ö úÖê ¬µÖÖ® Ö ´Öë ¸üÖŸÖê Æãü‹ ŸÖ£ÖÖ ´Öã¦üÖ
‹¾ÖÓ ˆ® Öêú ×¾ÖÎúµÖ úß Ö´ÖŸÖÖ êú ´Ö§êü ®Ö•Ö¸ü ›üÖú-×üúüÖë
úÖê •ÖÖ¸üß ú¸®ü Öê úÖ ¾ÖÖÙÂÖú úÖµÖÔÎú´Ö × ®Ö¬ÖÖÔ׸üŸÖ ú¸üŸÖß Æîü…
×±ú»Öîü»Öß ÃÖ»ÖÖÆüúÖ¸ü ÃÖ×´ÖןÖ(¯Öß‹ÃÖß) «üÖ¸üÖ ×±ú»Öîü»Öß ŸÖ£ÖÖ
ˆÃÖêú ÃÖÓ¾Ö¨Ôü ®Ö ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ® ÖßןÖÖŸÖ ×¾ÖÂÖµÖÖë ¯Ö¸ü ³Öß ×¾Ö“ÖÖ¸ü
×úµÖÖ •ÖÖŸÖÖ Æîü †Öî¸ü ×ÃÖ±úÖ׸ü¿ÖêÓ ¯ÖÏßÖãŸÖ úß •ÖÖŸÖß Æïü… ‡ÃÖ
ÃÖ×´Ö×ŸÖ úß †¬µÖÖŸÖÖ ¯ÖϳÖÖ¸üß ´ÖÓ¡Öß ´ÖÆüÖê¤üµÖ ú¸üŸÖê Æïü ŸÖ£ÖÖ
›üÖú ×¾Ö³ÖÖÖ †Öî¸ü †ÖÙ£Öú úÖµÖÔ ×¾Ö³ÖÖÖ êú †Ö׬ÖúÖ׸üú
ÃÖ¤üÃµÖ ŸÖ£ÖÖ ´Ö ®ÖÖê ®ÖßŸÖ ×ú‹ Ö‹ Öî¸ü-†Ö׬ÖúÖ׸üú ÃÖ¤üõÖ
‡ÃÖ´ÖêÓ ¿ÖÖ×´Ö»Ö ÆüÖêŸÖê Æïü… Öî¸ü-†Ö׬ÖúÖ׸üú ÃÖ¤üõÖÖë ´Öë ÃÖÓÃÖ¤ü
ÃÖ¤üõÖ, •ÖÖ® Öê ´ÖÖ ®Öê ×±ú»Öîü»Öß×¾Ö¤üü ŸÖ£ÖÖ •Ö® Ö-•Öß¾Ö® Ö êú
† ®µÖ Öê¡Ö •ÖîÃÖê ú»ÖÖ, ¾ÖÖßÖã¿ÖÖáÖ, ×›ü•ÖÖ‡® Ö, ±úÖêüÖêÖÏÖ±úß,
´Öß×›üµÖÖ ‹¾ÖÓ ×¿ÖÖÖ úß ÖÖ´ÖÖ ®µÖ ×¾Ö³ÖæןֵÖÖêÓ úÖê ¿ÖÖ×´Ö»Ö
×úµÖÖ •ÖÖŸÖÖ Æîü… ¯Öß.‹.ÃÖß. úß †Ö×Ö¸üß ²Öîšüú 17 ® Ö¾ÖÓ²Ö¸ü,
2011 úÖê Æãü‡Ô £Öß…
8.5 ¾ÖÂÖÔ 2011 êú ¤üÖî¸üÖ® Ö, 43 ¯ÖÏúÖ¿Ö ®ÖÖë ´Öë ãú»Ö 61
ôÖÖ¸üú/×¾Ö¿ÖêÂÖ ›üÖú-×üúëü •ÖÖ¸üß úß Ö‡ÔÓ Æïü…
37

Policy on Philately
8.4 A Philatelic Advisory Committee (PAC)
is constituted to advise the Government of
India on the annual programme for issue
of commemorative stamps. Every year,
the Department of Posts receives a large
number of proposals for issue of stamps
from various sources including Members of
Parliament and State Legislative Assemblies,
State Governments and other Public &
Private Organizations /Institutions as well
as individuals. The Committee examines
these proposals on the basis of certain rules
meant to ensure the philatelic value of the
stamps when issued and recommends the
annual stamp issue programme taking into
account also the capacity to print and sell.
The PAC also examines policy issues related
to philately and its promotion and submits its
recommendations. The Committee chaired
by the Minister-in-Charge, comprises official
members from the Department of Posts, and
Department of Economic Affairs as well as
non-official members by nomination. The nonofficial
members are drawn from among the
Members of Parliament, noted philatelists as
well as eminent personalities from various
fields of life, like art, archaeology, design,
photography media and academia. Last PAC
meeting was held on 17 th November, 2011.
8.5 During the year 2011, a total of
61 stamps in 43 Issues comprising
commemorative/special postage stamps have
been released.
38

†¬µÖÖµÖ 9
†ÓŸÖ¸üÖÔÂÒüßµÖ ¾µÖ¾ÖÃÖÖµÖ ‹¾ÖÓ ÃÖÆüµÖÖêÖ
9.1 ›üÖú ×¾Ö³ÖÖÖ êú †ÓŸÖ¸üÖÔÂÒüßµÖ ¾µÖ¾ÖÃÖÖµÖ ‹¾ÖÓ ÃÖÆüµÖÖêÖ
ÃÖê •Öã›Íêü ´ÖÖ´Ö»ÖÖêÓ úÖ ÃÖÓµÖÖê•Ö ®Ö †ÓŸÖ¸üÖÔÂÒüßµÖ ÃÖÓ²ÖÓ¬Ö ‹¾ÖÓ »ÖÖê²Ö»Ö
¾µÖ¾ÖÃÖÖµÖ ×›ü¾Öß•Ö® Ö «üÖ¸üÖ ×úµÖÖ •ÖÖŸÖÖ Æîü… ‡ ®Ö´Öë ×¾ÖÀ¾Ö ›üÖú
ÃÖÓ‘Ö (µÖæ¯ÖßµÖæ) úß ÃÖß´ÖÖ ´Öë †Ö ®Öê ¾ÖÖ»Öê ×¾Ö×³Ö®Ö ¤êü¿ÖÖë êú
®ÖÖ´ÖÖêקüÂü ›üÖú ¯ÖÏ“ÖÖ»Ö ®ÖÖë êú ²ÖÆãü¯ÖÖßµÖ »Öê ®Ö-¤êü ®Ö, †®µÖ
®ÖÖ´ÖÖêקüÂü ›üÖú ¯ÖÏ“ÖÖ»ÖúÖë ÃÖê ²ÖÆãü¯ÖÖßµÖ ×¾Ö“ÖÖ¸ü-×¾Ö´Ö¿ÖÔ,
® ÖÖ´ÖÖêקüÂü ‹¾ÖÓ × ®Ö•Öß ›üÖú ¯ÖÏ“ÖÖ»ÖúÖë ÃÖê ¾µÖ¾ÖÃÖÖµÖ ÃÖÓ²ÖÓ¬Ö
‹¾ÖÓ †ÓŸÖ¸üÖÔÂÒüßµÖ ¾µÖ¾ÖÃÖÖµÖ ÃÖê ¸üÖ•ÖÃ¾Ö †•ÖÔ ®Ö ¯Ö¸ü †Ö¬ÖÖ׸üŸÖ
úÖµÖÔú»ÖÖ¯Ö ¿ÖÖ×´Ö»Ö Æïü…
9.2 ³ÖÖ¸üŸÖ ´Öë †ÓŸÖ¸üÖÔÂÒüßµÖ ¾µÖÖ¯ÖÖ¸ü êú ×»Ö‹ ›üÖú‘Ö¸ü
‹ú ´ÖÆüŸ¾Ö¯ÖæÖÔ ´ÖÖ¬µÖ´Ö êú ºþ¯Ö ´Öë ˆ³Ö¸ü ¸üÆêü Æïü, •ÖÖê
¾ÖÖ×ÖÛ•µÖú ˆ§êü¿µÖÖÓê ÃÖê ÃÖß´ÖÖ¯ÖÖ¸ü ÃÖê †Ö® Öê ¾ÖÖ»Öß ¾ÖßÖã†Öë,
´Öã¦üÖ ŸÖ£ÖÖ ÃÖæ“Ö ®ÖÖ úÖê ¾µÖÛŒŸÖµÖÖë ŸÖ£ÖÖ ÃÖÓÖšü ®ÖÖë ŸÖú ¯ÖÆãÓü“ÖÖ
¸üÆêü Æïü… ÃÖÖ£Ö Æüß ¾Öê ×¾ÖÀ¾Ö ´Öë »ÖÖêÖÖë úÖê †Ö¯ÖÃÖ ´Öë •ÖÖê›Íü ®Öê
úÖ ³Öß úÖµÖÔ ú¸ü ¸üÆêü Æïü…
×¾ÖÀ¾Ö ›üÖú ÃÖÓ‘Ö (µÖæ¯ÖßµÖæ) ´Öë ³ÖÖ¸üŸÖ
9.3 ³ÖÖ¸üŸÖ, ×¾ÖÀ¾Ö ›üÖú ÃÖÓ‘Ö (µÖæ¯ÖßµÖæ) êú ¯ÖÏÖ¸üÛ´³Öú
ÃÖ×ÎúµÖ ÃÖ¤üõÖÖë ´Öë ÃÖê ‹ú Æîü, µÖÆü ÃÖÓ‘Ö ÃÖÓµÖãŒŸÖ ¸üÖÂÒü úß
‹ú ×¾Ö¿ÖêÂÖ–Ö ‹•ÖëÃÖß Æîü וÖÃÖúÖ ´ÖãµÖÖ»ÖµÖ ×þÖËü•Ö¸ü»ÖîÓ›ü
ÛÃ£ÖŸÖ ²Ö ®ÖÔ ´Öë Æîü… ×¾ÖÀ¾Ö ›üÖú ÃÖÓ‘Ö ¯Ö¸ü ÃÖ´¯ÖæÖÔ ×¾ÖÀ¾Ö ´Öë
†® ŸÖ¸üÖÔÂÒüßµÖ ›üÖú ÃÖê¾ÖÖ†Öë êú ¤üÖŸÖÖ¯ÖæÖÔ ¯ÖÏ“ÖÖ»Ö ®Ö ÃÖã×®ÖÛ¿“ÖŸÖ
ú¸ü® Öê úÖ ˆ¢Ö¸ü¤üÖ×µÖŸ¾Ö Æîü… µÖæ¯ÖßµÖæ úÖ ˆ§êü¿µÖ ›üÖú ˆªÖêÖ
´Öë †ÓŸÖ¸üÖÂÒüßµÖ ÃÖÆüµÖÖêÖ úÖê ²ÖœÍüÖ¾ÖÖ ¤ê®ü ÖÖ ŸÖ£ÖÖ †ÓŸÖ¸üÖÔÂÒüßµÖ
›üÖú ´ÖÖ´Ö»ÖÖë êú ÃÖ³Öß ¯ÖÆü»Öã†Öë úÖê ‡ÃÖêú ×¾Ö×³Ö®Ö ×® ÖúÖµÖÖë
‹¾ÖÓ ²ÖÆãü¯ÖÖßµÖ ÃÖ´Ö—ÖÖîŸÖÖë «üÖ¸üÖ ×¾Ö×® ÖµÖÓ×¡ÖŸÖ ú¸ü ®ÖÖ ³Öß Æî…
9.4 µÖæ¯ÖßµÖæ úß ¯ÖÏ´ÖãÖ × ®ÖúÖµÖêÓ (i) úÖÓÖÏêÃÖ (ii) ¯ÖÏ¿ÖÖÃÖ×®Öú
¯Ö׸üÂÖ¤ü (ÃÖß‹) (iii) ›üÖú ¯ÖÏ“ÖÖ»Ö ®Ö ¯Ö׸üÂÖ¤ü (¯Ö߆ÖêÃÖß) (iv)
¯Ö¸üÖ´Ö¿ÖÔ¤üÖ¡Öß ÃÖ×´Ö×ŸÖ †Öî¸ü (v) †ÓŸÖ¸üÖÔÂÒüßµÖ ²µÖæ¸üÖê Æïü…
³ÖÖ¸üŸÖßµÖ ›üÖú ¾ÖŸÖÔ´ÖÖ ®Ö ´Öë ÃÖß‹ ‹¾ÖÓ ¯Ö߆ÖêÃÖß úÖ ÃÖ¤üõÖ
Æîü… úÖÓÖÏêÃÖ µÖæ¯ÖßµÖæ úß ¿ÖßÂÖÔÃ£Ö × ®ÖúÖµÖ Æîü †Öî¸ü ‡ÃÖ´Öë
ÃÖ³Öß ÃÖ¤üÃµÖ ¤êü¿ÖÖë êú ¯ÖÏןÖ× ®Ö×¬Ö ¿ÖÖ×´Ö»Ö Æïü… úÖÓÖÏêÃÖ úÖ
úÖµÖÔ ÃÖ¤üÃµÖ ¤êü¿ÖÖë úß ® ÖÖî ×¾Ö׳֮® Ö ÃÖ×´ÖןֵÖÖë êú ´ÖÖ¬µÖ´Ö
ÃÖê ×úµÖÖ •ÖÖŸÖÖ Æîü… ‡®Ö ÃÖ×´ÖןֵÖÖë úÖ Öšü® Ö “Öã ®ÖÖ¾Ö Ûêú
´ÖÖ¬µÖ´Ö ÃÖê ×úµÖÖ •ÖÖŸÖÖ Æîü… µÖê ÃÖ×´ÖןֵÖÖÓ ×¾Ö×³Ö®Ö ¯ÖÏßÖÖ¾ÖÖë
¯Ö¸ü ×¾Ö“ÖÖ¸ü ú¸üŸÖß Æïü †Öî¸ü †¯Ö® Öß ×¸ü¯ÖÖêíü ¯ÖæÖÔ ²Öîšüú ´Öë
¯ÖÏßÖãŸÖ ú¸üŸÖß Æïü •ÖÆüÖÓ ÃÖ¤üÃµÖ ¤êü¿Ö ‡® Ö ¯Ö¸ü †¯Ö® ÖÖ ´ÖŸÖ¤üÖ® Ö
ú¸üŸÖê Æïü…
9.5 ¯Ö߆ÖêÃÖß ‹¾ÖÓ ÃÖß‹ êú ÃÖ¤üÃµÖ êú ºþ¯Ö ´Öë, ׯ֔û»Öê
“ÖÖ¸ü ¾ÖÂÖÖÔêÓ ´Öë ³ÖÖ¸üŸÖ ® Öê µÖæ¯ÖßµÖæ êú úÖµÖÔú»ÖÖ¯ÖÖë ´Öë ÃÖ×ÎúµÖ
µÖÖêÖ¤üÖ ®Ö ×úµÖÖ Æîü… ¾ÖŸÖÔ´ÖÖ® Ö ´Öë, ³ÖÖ¸üŸÖ ›üÖú ×¾Ö¢ÖßµÖ
ÃÖê¾ÖÖ†Öë úß ¯Ö߆ÖêÃÖß ÃÖ×´Ö×ŸÖ 3 úÖ †¬µÖÖ Æîü †Öî¸ü ® ÖßןÖ
ÃÖÓ²ÖÓ¬Öß ÃÖß‹ ÃÖ×´Ö×ŸÖ 4 úÖ ˆ¯ÖÖ¬µÖÖ Æîü… ³ÖÖ¸üŸÖ ÃÖê¾ÖÖ
ÖãÖ¾Ö¢ÖÖ ×® Ö×¬Ö (ŒµÖæ‹ÃÖ‹±ú) êú ®µÖÖÃÖß ²ÖÖê›Ôü (²Ö߆Öêüß) úÖ
³Öß ÃÖ¤üÃµÖ Æîü… µÖæ¯ÖßµÖæ êú ¤üÖê † ®µÖ ´ÖÆüŸ¾Ö¯ÖæÖÔ ´ÖÓ“Ö, ¤ü
êü×»Ö´Öî×üú ÃÖÆüúÖ¸üß ‹¾ÖÓ ‡Ô‹´Ö‹ÃÖ ÃÖÆüúÖ¸üß, •ÖÖê Îú´Ö¿Ö:
›üÖú ´Öë ¯ÖÏÖîªÖê×Öúß ŸÖ£ÖÖ Ÿ¾Ö׸üŸÖ ›üÖú ÃÖê¾ÖÖ (‡Ô‹´Ö‹ÃÖ) êú
×¾ÖúÖÃÖ ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ´ÖÖ´Ö»Öê ¤êüÖŸÖê Æï, úÖ ÃÖÓ¯ÖæÖÔ ÃÖ¤üõÖ
Æîü… ¯Ö߆ÖêÃÖß ÃÖ×´Ö×ŸÖ 3 êú †¬µÖÖ êú ºþ¯Ö ´Öë ÃÖ³Öß ÃÖ¤üõÖ
¤êü¿ÖÖë êú ²Öß“Ö ˆ““Ö ÃÖÆüµÖÖêÖ êú ßָü úÖê ¯ÖÏÖêŸÃÖÖ×ÆüŸÖ ú¸®ü Öê
êú ×»Ö‹ ³ÖÖ¸üŸÖ «üÖ¸üÖ ×¤üÖÖ‡Ô Ö‡Ô ÃÖã¥üœÍü ¯ÖÏןֲ֨üŸÖÖ úÖê
¾µÖÖ¯Öú ºþ¯Ö ÃÖê ÃÖ¸üÖÆüÖ ÖµÖÖ…
9.6 ³ÖÖ¸üŸÖßµÖ ›üÖú µÖæ¯ÖßµÖæ × ®ÖúÖµÖÖë úß ÃÖ³Öß ²ÖîšüúÖë
´Öë ÃÖ×ÎúµÖ ºþ¯Ö ÃÖê ³ÖÖÖ »Öê ¸üÆüÖ Æîü… ¾ÖÂÖÔ 2011 êú ¤üÖî¸üÖ® Ö
µÖæ¯ÖßµÖæ úß ´ÖÆüŸ¾Ö¯ÖæÖÔ ²Öîšüëú, ו֮ Ö´Öë ³ÖÖ¸üŸÖßµÖ ›üÖú «üÖ¸üÖ
³ÖÖÖ ×»ÖµÖÖ ÖµÖÖ ×® Ö´ ®ÖÖ ®ÖãÃÖÖ¸ü ÆÓîü:
39

Chapter 9
INTERNATIONAL BUSINESS AND COOPERATION
9.1 Matters relating to International
Business and Cooperation of the Department
of Posts are coordinated by the International
Relations and Global Business Division. These
include the multilateral transactions among
designated postal operators of different
countries under the ambit of the Universal
Postal Union (UPU), bilateral discussions with
other designated postal operators, business
relations with designated and private postal
operators and activities focused on realization
of revenue from international business.
9.2 The Post Office is emerging as an
important channel for international trade in
India, enabling individuals and organizations to
transfer goods, money and information across
the borders for commercial purposes. At the
same time, it continues to facilitate people-topeople
contact around the world.
India at the Universal Postal Union
9.3 India is one of the earliest active
members of the Universal Postal Union (UPU),
a specialized agency of the United Nations,
having its headquarters at Berne, Switzerland.
The Union is responsible for ensuring efficient
operation of international postal services
throughout the world. The UPU also aims
to promote international cooperation in this
sphere and regulates the entire gamut of
international postal affairs through its various
bodies and multilateral agreements.
9.4 The main bodies of the UPU are: (i) the
Congress; (ii) the Council of Administration
(CA); (iii) the Postal Operations Council (POC);
(iv) the Consultative Committee; and (v) the
International Bureau. India Post is currently a
member of CA and POC. The Congress is the
supreme body of the UPU and is composed of
the representatives of all member countries.
The work of the Congress is carried out
through nine different Committees consisting
of member countries, and are constituted
through elections. The Committees consider
various proposals and submit their reports to
the plenary meeting where these are put to
vote by member countries.
9.5 As a member of POC and CA, in the
last four years, India has been an active
contributor in the activities of UPU. Presently,
India is the Chairman of POC Committee 3 on
Postal Finance Services and Vice Chairman
of CA Committee 4 on Strategy. India is also
a member of the Quality of Service Fund
(QSF) Board of Trustees. The Telematics
Cooperative and the EMS Cooperative,
dealing with matters related to technology in
the Post and development of Expedited Mail
Service (EMS) respectively, are two other
important forums of the UPU of which India is
full-fledged member. The strong commitment
demonstrated by India in the capacity of Chair
of POC Committee 3 to promote a greater
level of cooperation between all the member
countries has been widely appreciated.
9.6 The Department of Posts has been actively
participating in all the meetings of the UPU bodies.
The important meetings of the UPU attended by
India Post during the year 2011 include:
40

›üÖú ¯ÖÏ“ÖÖ»Ö­®Ö ¯Ö׸üÂÖ¤ü (¯Ö߆ÖêÃÖß) ŸÖ£ÖÖ ¯ÖÏ¿ÖÖÃÖ­®Ö ¯Ö׸üÂÖ¤ü
(ÃÖß‹) ²Öîšüëú
9.7 ˆ¯Ö ´ÖÆüÖ× ®Ö¤êü¿Öú (•Öß²Öß ‹¾ÖÓ †Ö‡Ô†Ö¸ü) úß †¬µÖÖŸÖÖ
¾ÖÖ»Öê “ÖÖ¸ü ÃÖ¤üõÖßµÖ ¯ÖÏןÖ×® Ö׬ִÖÓ›ü»Ö ® Öê 25-04-2011 Ã Ö ê
11-05-2011 ŸÖú ²Ö ®ÖÔ ´Öë †ÖµÖÖê×•ÖŸÖ ¯Ö߆ÖêÃÖß ‹¾ÖÓ µÖæ¯ÖßµÖæ
úß ²ÖîšüúÖë ´Öë ³ÖÖÖ ×»ÖµÖÖ…
9.8 ˆ¯Ö ´ÖÆüÖ× ®Ö¤êü¿Öú (•Öß²Öß ‹¾ÖÓ †Ö‡Ô†Ö¸ü) úß
†¬µÖÖŸÖÖ ¾ÖÖ»Öê ¯ÖÖÓ“Ö ÃÖ¤üõÖßµÖ ¯ÖÏןÖ×® Ö׬ִÖÓ›ü»Ö ®Öê
24-10-2011 ÃÖê 11-11-2011 ŸÖú ²Ö® ÖÔ, ÛþÖü•Ö¸ü»Öï›ü
´ÖêÓ †ÖµÖÖê×•ÖŸÖ ¯ÖÏ¿ÖÖÃÖ ®Ö ¯Ö׸üÂÖ¤ü úß ²Öîšüú ´Öë ³ÖÖÖ ×»ÖµÖÖ…
9.9 ×® Ö¤êü¿Öú (ÃüÖ±ú), ÃÖÆüÖµÖú ´ÖÆüÖ× ®Ö¤êü¿Öú
(†Ö‡Ô‹´Ö) ŸÖ£ÖÖ ÃÖÆüÖµÖú ´ÖÆüÖ×® Ö¤êü¿Öú (†Ö‡Ô†Ö¸ü) êú
ŸÖß®Ö ÃÖ¤üõÖßµÖ ¯ÖÏןÖ× ®Ö׬ִÖÓ›ü»Ö ®Öê 1 1 - 0 4 - 2 0 1 1 Ã Ö ê
12-04-2011 ŸÖú ²Ö ®ÖÔ ´ÖêÓ †ÖµÖÖê×•ÖŸÖ µÖæ¯ÖßµÖæ úß †ÓŸÖ¸ü-
ÃÖ×´Ö×ŸÖ ÃÖã¸üÖÖ ÖÏã¯Ö úß ²Öîšüú ´Öë ³ÖÖÖ ×»ÖµÖÖ…
ˆ¯Ö ´ÖÆüÖ× ®Ö¤êü¿Öú (•Öß²Öß ‹¾ÖÓ †Ö‡Ô†Ö¸ü) ŸÖ£ÖÖ ÃÖÆüÖµÖú
´ÖÆüÖ×®Ö¤êü¿Öú (†Ö‡Ô†Ö¸ü) êú ŸÖß® Ö ÃÖ¤üõÖßµÖ ¯ÖÏןÖ×®Ö׬ִÖÓ›ü»Ö
® Öê 25 ÃÖê 29 •Öã»ÖÖ‡Ô, 2011 ŸÖú ‰ú»ÖÖ® Ö²ÖÖŸÖÖ¸ü, ´ÖÓÖÖê×»ÖµÖÖ
´Öë †ÖµÖÖê×•ÖŸÖ ‹×¿ÖµÖÖ ¯ÖÏ¿ÖÖÓŸÖ ›üÖú ÃÖÓ‘Ö úÖµÖÔúÖ¸üß ¯Ö׸üÂÖ¤ü
(‹¯Ö߯ÖßµÖæ-‡ÔÃÖß) ´Öë ³ÖÖÖ ×»ÖµÖÖ… ‹¯Ö߯ÖßµÖæ ‹ú ×®Ö²ÖÕ×¬ÖŸÖ ÃÖÓ‘Ö
Æîü •ÖÖê ×¾ÖÀ¾Ö ›üÖú ÃÖÓ‘Ö ÃÖê ÃÖÓ²ÖÓ׬ÖüŸÖ Æîü †Öî¸ü 32 ¤êü¿Ö ‡ÃÖêú
ÃÖ¤üÃµÖ Æïü… ‡ÃÖúÖ ˆ§êü¿µÖ Öê¡Ö ´Öë ›üÖú ×¾Ö×®Ö´ÖµÖÖë ´Öë ÃÖã×¾Ö¬ÖÖ
¯ÖϤüÖ® Ö ú¸ü ®ÖÖ ŸÖ£ÖÖ ÃÖ¤üÃµÖ ¤êü¿ÖÖë êú ²Öß“Ö ›üÖú ÃÖê¾ÖÖ†Öë ´Öë
ÃÖÆüµÖÖêÖ úÖê ¯ÖÏÖêŸÃÖÖ×ÆüŸÖ ú¸ü ®ÖÖ Æîü… ×¾Ö¢ÖßµÖ ÃÖ×´Ö×ŸÖ ‹¾ÖÓ
‹×¿ÖµÖÖ‡Ô ¯ÖÏ¿ÖÖÓŸÖ ¯ÖÖêÃü»Ö úÖò»Öê•Ö êú ¿ÖÖÃÖß ²ÖÖê›Ôü êú ÃÖ¤üõÖ
êú ºþ¯Ö ´Öë ³ÖÖ¸üŸÖ ‹¯Ö߯ÖßµÖæ êú úÖµÖÔ-ú»ÖÖ¯ÖÖë ´ÖêÓ ´ÖÆüŸ¯ÖæÖÔ
³Öæ×´ÖúÖ †¤üÖ ú¸üŸÖÖ Æîü… †Ö»Öê ‹¯Ö߯ÖßµÖæ úÖÓÖÏêÃÖ •ÖÖê×Ûú
‹ú “ÖŸÖã¾ÖÔÂÖáµÖ †ÖµÖÖê•Ö ®Ö Æîü, úß ´Öê•Ö²ÖÖ ®Öß 2013 ´Öë ³ÖÖ¸üŸÖ
«üÖ¸üÖ ® Ö‡Ô ×¤ü»»Öß ´Öë ú¸®ü Öê úÖ ¯ÖÏßÖÖ¾Ö Æîü…
׫ü¯ÖÖßµÖ/²ÖÆãü¯ÖÖßµÖ ´Öã§êü
9.10 ÃÖÆüÖµÖú ´ÖÆüÖ×® Ö¤êü¿Öú (†Ö‡Ô‹´Ö) ® Öê 4 †¯ÖÏî»Ö ÃÖê 8
†¯ÖÏî»Ö, 2011 ŸÖú £ÖÖ‡Ô»Öï›ü, ²ÖïúÖú êú ‹×¿ÖµÖÖ‡Ô ¯ÖÏ¿ÖÖÓŸÖ
¯ÖÖêÃü»Ö úÖò»Öê•Ö ´ÖêÓ Ÿ¾Ö׸üŸÖ ›üÖú ÃÖê¾ÖÖ (‡Ô‹´Ö‹ÃÖ) ¯Ö¸ü
†ÖµÖÖê×•ÖŸÖ ÃÖÓÖÖêšüß ´Öë ³ÖÖÖ ×»ÖµÖÖ…
ÃÖê¾ÖÖ ÖãÖ¾Ö¢ÖÖ ×®­Ö×¬Ö (ŒµÖæ‹ÃÖ‹±ú)
9.11 ¯Ö߆ÖêÃÖß ÃÖ¡Ö 2011 ´Öë †ÖµÖÖê×•ÖŸÖ ŒµÖæ‹ÃÖ‹±ú
® µÖÖÃÖß ²ÖÖê›Ôü úÖ “Öã® ÖÖ¾Ö ³ÖÖ¸üŸÖ ® Öê •ÖߟÖÖ… ³ÖÖ¸üŸÖßµÖ ›üÖú ® Öê
13 ÃÖê 16 •Öã»ÖÖ‡Ô, 2011 ŸÖú ÖÖê¾ÖÖ ´Öë ²Ö߆Öêüß ²Öîšüú úß
´Öê•Ö²ÖÖ ®Öß úß… ×¾ÖÀ¾Ö êú ×¾Ö×³Ö®Ö ³ÖÖîÖÖê×»Öú Öê¡ÖÖë êú “Öã® Öê Æãü‹
9 ÃÖ¤üõÖÖêÓ ÃÖê ÖךüŸÖ ® µÖÖÃÖß ²ÖÖê›Ôü ŒµÖæ‹ÃÖ‹±ú × ®Ö×¬Ö êú ×»Ö‹
¯ÖÖ¡Ö ¯Ö׸üµÖÖê•Ö ®ÖÖ†Öë êú ˆ×“ÖŸÖ ×¾ÖŸÖ¸üÖ ‹¾ÖÓ ‡ ®Ö ¯Ö׸üµÖÖê•Ö ®ÖÖ†ÖêÓ
úÖê ´ÖÓ•Öæ¸üß ¯ÖϤüÖ ®Ö ú¸®ü Öê êú ˆ¢Ö¸ü¤üÖµÖß Æïü… ³ÖÖ¸üŸÖ ²Ö߆Öêüß êú
“Öã® Öê Æãü‹ ®ÖÖî ÃÖ¤üõÖÖë ´Öë ÃÖê ‹ú Æîü… ‡ÃÖ ×® Ö×¬Ö úÖ ˆ§êü¿µÖ
»ÖÖ³ÖÖ£Öá ¤êü¿ÖÖë êú ›üÖú ¯ÖÏ¿ÖÖÃÖ ®ÖÖë ´Öë ÃÖê¾ÖÖ úß ÖãÖ¾Ö¢ÖÖ úÖê
ÃÖã¬ÖÖ¸®ü Öê êú ×»Ö‹ ¯Ö׸üµÖÖê•Ö Ö®Ö†Öë úÖ ×¾Ö¢Ö¯ÖÖêÂÖÖ ú¸®ü ÖÖ Æîü…
‹×¿ÖµÖÖ ¯ÖÏ¿ÖÖÓŸÖ ›üÖú ÃÖÓ‘Ö
9.12 ¯Öß‹´Ö•Öß (¯Öæ¾ÖÖÔê¢Ö¸ü) úß †¬µÖÖŸÖÖ ¾ÖÖ»Öê ŸÖ£ÖÖ
9.13 ±êú»ÖÖê×¿Ö¯Ö ¯ÖϤüÖ ®Ö ú¸üŸÖê Æãü‹, •ÖÆüÖÓ úÆüßÓ ³Öß
†Ö¾Ö¿µÖúŸÖÖ ÆüÖê ¾ÖÆüÖÓ ×¾Ö¿ÖêÂÖ–ÖÖë ‹¾ÖÓ ¯Ö¸üÖ´Ö¿ÖÔ¤üÖŸÖÖ†Öë êú ¤ü»Ö
úÖ µÖÖêÖ¤üÖ ®Ö ú¸üŸÖê Æãü‹ ®µÖæ® ÖŸÖ´Ö ×¾Öú×ÃÖŸÖú ¤êü¿ÖÖë (‹»Ö›üßÃÖß)
ÖÏã¯Ö êú ›üÖú ÃÖÓÖšü ®ÖÖë úÖê †ÖÙ£Öú ŸÖ£ÖÖ ¯ÖÏÖîªÖê×Öúß
ÃÖÆüÖµÖŸÖÖ ¯ÖϤüÖ® Ö ú¸®ü Öê êú ´ÖÖ´Ö»Öê ´Öë ³ÖÖ¸üŸÖ †ÖÏÖß ¸üÆüÖ Æîü…
ÆüÖ»Ö Æüß êú ¾ÖÂÖÖí ´Öë ³ÖÖ¸üŸÖ ®Öê ‹»Ö›üßÃÖß ›üÖú ¯ÖÏ“ÖÖ»ÖúÖë
úÖê úÖˆÓü¸ü †ÖòüÖê´Öê¿Ö® Ö êú ×»Ö‹ ÃÖÖò°ü¾ÖêµÖ¸ü ¯ÖϤüÖ® Ö ú¸üŸÖê
Æãü‹ ¯ÖÏÖîªÖê×Öúß êú ÃÖ´ÖÖ¾Öê¿Ö® Ö ´Öë ˆ»»ÖêÖ ®ÖßµÖ ¯ÖϵÖÖÃÖ ×ú‹
ÆÓîü… ÆüÖ»Ö Æüß ´Öë ³ÖÖ¸üŸÖ ® Öê †±Ïúßúß ‹¾ÖÓ ÃÖÖÔú ¤êü¿ÖÖë êú ×»Ö‹
›üÖú ¯ÖϲÖÓ¬Ö ®Ö êú ×¾Ö×³Ö®Ö ×¾ÖÂÖµÖÖë ¯Ö¸ü ÃÖÓ¯ÖæÖÔ ×¾Ö¢Ö¯ÖÖê×ÂÖŸÖ
¯ÖÏ׿ÖÖÖ úÖµÖÔÎú´ÖÖë úß ‘ÖÖêÂÖÖÖ úß Æîü…
9.14 ÃÖÆüÖµÖŸÖÖ/ŸÖú ®Ößúß ÃÖÆüÖµÖŸÖÖ ¤êü ®Öê êú ×»Ö‹ ›üÖú
×¾Ö³ÖÖÖ êú †×¬ÖúÖ׸üµÖÖêÓ ®Öê ×® Ö´ Ö×»Ö×ÖŸÖ ¤üÖî¸êü ×ú‹ Æïü:
• ³ÖÖ¸üŸÖßµÖ ›üÖú «üÖ¸üÖ ×¾Öú×ÃÖŸÖ ‹¾ÖÓ ³ÖæüÖ ®Ö ¯ÖÖêÃü
«üÖ¸üÖ ¾ÖŸÖÔ´ÖÖ ®Ö ´Öë ¯ÖϵÖÖêÖ ×ú‹ •ÖÖ ®Öê ¾ÖÖ»Öê ´Öê‘Ö¤æüŸÖ
ÃÖÖò°ü¾ÖêµÖ¸ü êú ˆ®ÖµÖ ®Ö ‹¾ÖÓ úÃü´ÖÖ‡•Öê¿Ö ®Ö úß
³ÖæüÖ® Ö ¯ÖÖêÃü úß †Ö¾Ö¿µÖúŸÖÖ†Öë úÖ †Öú»Ö® Ö
ú¸ü ®Öê êú ×»Ö‹ ŸÖú ®Ößúß ×¾Ö¿ÖêÂÖ–ÖÖë êú ¤üÖê
41

Postal Operations Council (POC) and
Council of Administration (CA) meetings
9.7 A four member delegation headed by
DDG (GB&IR) attended the meetings of POC of
UPU held at Berne from 25.4.2011 to 11.5.2011.
9.8 A five member delegation headed by
DDG (GB&IR) attended the meeting of Council
of Administration held at Berne, Switzerland
from 24.10.2011 to 11.11.2011.
9.9 A three member delegation comprising
Director (Staff), ADG (IM) and ADG (IR)
participated in the meeting of the Inter-
Committee Security Group of UPU held at
Berne from 11.4.2011 to 12.4.2011.
9.10 ADG (IM) attended the Expedited Mail
Services (EMS) symposium at Asian Pacific
Postal College in Bangkok, Thailand from 4 th
April to 8 th April, 2011.
Quality of Service Fund (QSF)
9.11 India won the election of QSF Board
of Trustees (BoT) held at POC Session 2011.
India Post hosted the meeting of the BoT at
Goa from 13 th to 16 th July, 2011. The Board of
Trustees comprising of 9 elected members
from different geographical regions of the world
is responsible for appropriate distribution and
approval of projects that merit QSF funding.
India is one of the nine elected members of
the BoT. The Fund’s aim is to finance projects
for improving quality of service in the postal
administrations of beneficiary countries.
Asian Pacific Postal Union
9.12 A three-member delegation led by
PMG(North East) and comprising of
DDG(GB&IR) and ADG(IR) participated in the
Asian Pacific Postal Union Executive Council
(APPU-EC) held in Ulaanbaatar, Mongolia from
25 th to 29 th July, 2011. APPU is a Restricted
Union which is affiliated to the Universal Postal
Union with a membership of 32 countries. It aims
to facilitate the postal exchanges in the region
and to promote cooperation in postal services
of Member countries. India plays a leading
role in the affairs of the APPU as a member
of Finance Committee and Governing Board of
the Asia Pacific Postal College. The next APPU
Congress, a quadrennial event, is proposed to
be hosted by India at New Delhi in 2013.
Bilateral/Multilateral matters
9.13 India has been at the forefront of
providing economic and technical aid to the
postal organizations of the Least Development
Countries (LDC) group in the form of awarding
fellowships, contributing to the pool of experts
and consultancies whenever required. In
recent years, India has made notable efforts
for induction of technology by providing
software for counter automation to LDC postal
operators. Recently Government of India has
announced fully funded training programs on
various postal management topics for African
& SAARC countries.
9.14 The following visits were undertaken
by officers of the Department of Posts to the
neighbouring countries to lend assistance/
technical assistance;
• A two-member team comprising of
technical experts visited Thimphu
(Bhutan) from 4 th to 9 th September, 2011
to assess the requirement of Bhutan
42

ÃÖ¤üõÖßµÖ ¤ü»Ö ® Öê 4 ÃÖê 9 ×ÃÖŸÖÓ²Ö¸ü, 2011 úÖê
×£Ö´¯Öæ (³ÖæüÖ ®Ö) úÖ ¤üÖî¸üÖ ×úµÖÖ…
• 17 ÃÖê 21 †ŒŸÖæ²Ö¸ü, 2011 ŸÖú ÁÖß»ÖÓúÖ‡Ô
¯ÖÖêÃü»Ö ÃüÖ±ú êú ×»Ö‹ †ÓŸÖ¸üÖÔÂÒüßµÖ ›üÖú »ÖêÖÖ
¯Ö¸ü 5 פü¾ÖÃÖßµÖ úÖµÖÔ¿ÖÖ»ÖÖ úÖ †ÖµÖÖê•Ö ®Ö ú¸ü ®Öê
êú ×»Ö‹ ÃÖÆüÖµÖú ´ÖÆüÖ¯ÖϲÖÓ¬Öú (¾µÖ¾ÖÃÖÖµÖ ×¾ÖúÖÃÖ)
® Öê úÖê»ÖÓ²ÖÖê, ÁÖß»ÖÓúÖ úÖ ¤üÖî¸üÖ ×úµÖÖ…
9.15 ‡ÃÖ ¾ÖÂÖÔ úß ¿Öã¹ý†ÖŸÖ ´ÖêÓ †×¤üÃÖ †²ÖÖ²ÖÖ ´Öë †ÖµÖÖêו֟Ö
†±ÏúßúÖ ³ÖÖ¸üŸÖ ±úÖê¸ü´Ö ׿ÖÖ¸ü ÃÖ´´Öê»Ö ®Ö (‹‹±ú†Ö‡Ô‹ÃÖ)-II
´Öë, ³ÖÖ¸üŸÖ êú ´ÖÖ ®Ö ®ÖßµÖ ¯ÖϬÖÖ ®Ö ´ÖÓ¡Öß ® Öê †±Ïúßúß ¤êü¿ÖÖë ´ÖêÓ ›üÖú
êú Öê¡Ö úß ˆ® Öúß ´Öæ»Ö³ÖæŸÖ ÃÖÓ¸ü“Ö ®ÖÖ úÖ ×¾ÖúÖÃÖ ú¸ü®Öê êú
×»Ö‹ ÃÖÆüÖµÖŸÖÖ ¯ÖϤüÖ ®Ö ú¸®ü Öê ÆêüŸÖã ãú”û ¯Ö׸üµÖÖê•Ö ®ÖÖ†Öë ÃÖ×ÆüŸÖ
†±ÏúßúÖ ´ÖêÓ ×¾Ö×³Ö®Ö ¯Ö׸üµÖÖê•Ö®ÖÖ†Öë úß ‘ÖÖêÂÖÖÖ úß… ‡® Ö´Öë
›üÖú ¯ÖϲÖÓ¬Ö® Ö êú “ÖãØ ®Ö¤üÖ Öê¡ÖÖë ¯Ö¸ü ¸ü±úß †Æü´Ö¤ü ×ú¤ü¾Ö‡Ô
¸üÖÂÒüßµÖ ›üÖú †úÖ¤ü´Öß (†Ö¸ü‹êú ‹®Ö¯Öß‹), ÖÖוֵÖÖ²ÖÖ¤ü
´ÖêÓ †ÖµÖÖê×•ÖŸÖ ÆüÖê ®Öê ¾ÖÖ»Öê ¯ÖÖÓ“Ö ¯ÖÏ׿ÖÖÖ úÖµÖÔÎú´Ö †Öî¸ü
†±ÏúßúÖ êú ‹ú “ÖãØ ®Ö¤üÖ »ÖÖ³ÖÖ£Öá ¤êü¿Ö ´Öë ¯ÖÏÖê•ÖêŒü ‹ê¸üÖê
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µÖê ¯Ö׸üµÖÖê•Ö ®ÖÖ‹Ó ¾ÖŸÖÔ´ÖÖ ®Ö ´Öë úÖµÖÖÔÛ ®¾ÖŸÖ úß •ÖÖ ¸üÆüß Æïü
†Öî¸ü ¯ÖÆü»ÖÖ ¯ÖÏ׿ÖÖÖ úÖµÖÔÎú´Ö ±ú¸ü¾Ö¸üß, 2012 ´Öë †Ö¸ü‹êú
‹® Ö¯Öß‹, ÖÖוֵÖÖ²ÖÖ¤ü ´Öë †ÖµÖÖê×•ÖŸÖ ×úµÖÖ •ÖÖ® ÖÖ ×® Ö¬ÖÖÔ׸üŸÖ
Æîü… ÃÖÖÔú ¤êü¿ÖÖë êú ×»Ö‹ ³ÖÖ¸üŸÖ ´ÖÖ ®Ö¾Ö ÃÖÓÃÖÖ¬Ö ®Ö ×¾ÖúÖÃÖ ´Öë
³Öß ÃÖÆüÖµÖŸÖÖ ¯ÖϤüÖ®Ö ú¸üŸÖÖ Æîü… ³ÖÖ¸üŸÖ êú ´ÖÖ ®Ö ®ÖßµÖ ¯ÖϬÖÖ ®Ö
´ÖÓ¡Öß ® Öê ´ÖÖ»Ö¤üß¾Ö ´Öë †ÖµÖÖê×•ÖŸÖ XVII ¾Öë ÃÖÖÔú ÃÖ´´Öê»Ö® Ö ´Öë
†ÓŸÖ¸üÖÔÂÒüßµÖ ›üÖú »ÖêÖÖ ŸÖ£ÖÖ µÖæ¯ÖßµÖæ ÃÖÖò°ü¾ÖêµÖ¸ü ´Öë ¯ÖÏ׿ÖÖÖ
¯ÖÖšüÎú´ÖÖë êú ×»Ö‹ 10 ”ûÖ¡Ö¾Öé×¢ÖµÖÖë úß ‘ÖÖêÂÖÖÖ ú¸üŸÖê Æãü‹
ÃÖÖÔú êú † ®µÖ ÃÖ¤üõÖÖë ´Öë ›üÖú ¯ÖÏü“ÖÖ»ÖúÖë êú ×»Ö‹ ³ÖÖ¸üŸÖ
«üÖ¸üÖ ¤üß •ÖÖ ®Öê ¾ÖÖ»Öß ÃÖÆüÖµÖŸÖÖ ¯Ö¸ü ²Ö»Ö פüµÖÖ…
´ÖÆüŸ¾Ö¯ÖæÖÔ †ÓŸÖ¸üÖÔÂÒüßµÖ ²Öîšüëú
9.16 ×® Ö¤êü¿Öú (¯ÖÏÖîªÖê×Öúß) ®Öê 21 ÃÖê 23 •Öæ ®Ö,2011
ŸÖú ºþÃÖ «üÖ¸üÖ ÃÖëü ¯ÖßüÃÖÔ²ÖÖÔ, ºþÃÖ ´Öë †ÖµÖÖêו֟Ö
¯Öê“ÖüÖê¾ÖÖµÖÖ ÒüÖê‡úÖ 2011 †ÖµÖÖê•Ö ®Ö ´Öë ³ÖÖÖ ×»ÖµÖÖ…
9.17 ˆ¯Ö ´ÖÆüÖ×® Ö¤êü¿Öú (¯ÖÏÖîªÖê×Öúß) ŸÖ£ÖÖ ˆ¯Ö
´ÖÆüÖ×®Ö¤êü¿Öú (¯ÖÏ׿ÖÖÖ) êú ¤üÖê ÃÖ¤üõÖßµÖ ¯ÖÏןÖ× ®Ö׬ִÖÓ›ü»Ö
® Öê 10- 07-2011 ÃÖê 12-07-2011 ŸÖú †×¤üÃÖ-†²ÖÖ²ÖÖ,
‡×£ÖµÖÖêׯֵÖÖ ´Öë †ÖµÖÖê×•ÖŸÖ ¯Öî ®Ö †±Ïúßú ®Ö ›üÖú ÃÖÓ‘Ö (¯Öß‹¯ÖßµÖæ)
êú ¾ÖÖÙÂÖú ¯ÖÏ¿ÖÖÃÖ×® Öú ¯Ö׸üÂÖ¤ü úß ²Öîšüú ´Öë ³ÖÖÖ ×»ÖµÖÖ…
¤ü×ÖÖ ‹×¿ÖµÖÖ‡Ô ›üÖú ÃÖÓ‘Ö (‹ÃÖ‹¯ÖßµÖæ) úÖ Öšü­®Ö
9.18 ›üÖú ×¾Ö³ÖÖÖ, ³ÖÖ¸üŸÖ «üÖ¸üÖ ºþ¯ÖúÛ»¯ÖŸÖ ‹¾ÖÓ ¿Öãºþ
×úµÖÖ ÖµÖÖ ‹ÃÖ‹¯ÖßµÖæ, µÖæ¯ÖßµÖæ êú ŸÖŸ¾ÖÖ¾Ö¬ÖÖ ®Ö ¾ÖÖ»ÖÖ ‹ú
ÃÖß×´ÖŸÖ ÃÖÓ‘Ö Æîü •ÖÖê ¤ü×ÖÖ ‹×¿ÖµÖÖ êú ›üÖú ¯ÖÏ¿ÖÖÃÖ ®ÖÖë
êú ²Öß“Ö ÃÖÆüµÖÖêÖ úÖê ¯ÖÏÖêŸÃÖÖ×ÆüŸÖ ú¸êüÖÖ ŸÖ£ÖÖ Öê¡Ö ´Öë
›üÖú ÃÖê¾ÖÖ†Öë ´Öë ÃÖã¬ÖÖ¸ü ú¸êüÖÖ… µÖÆü ÃÖÖÔú êú †¬Öß ®Ö ‹ú
× ®ÖúÖµÖ ÆüÖêÖÖ ×•ÖÃÖ´Öë †±úÖÖ×® ÖßÖÖ ®Ö, ³ÖæüÖ® Ö, ²ÖÓÖ»ÖÖ¤êü¿Ö,
´ÖÖ»Ö¤üß¾Ö, ® Öê¯ÖÖ»Ö, ¯ÖÖ×úßÖÖ ®Ö, ÁÖß»ÖÓúÖ ‹¾ÖÓ ³ÖÖ¸üŸÖ êú ›üÖú
¯ÖÏ¿ÖÖÃÖ ®Ö ¿ÖÖ×´Ö»Ö ÆüÖëÖê…
9.19 ÃÖÖÔú ›üÖú ×¾Ö¿ÖêÂÖ–ÖÖë êú ¤ü»Ö ® Öê 15 ÃÖê 16 ×ÃÖŸÖÓ²Ö¸ü,
2011 úÖê ® Ö‡Ô ×¤ü»»Öß ´Öë †ÖµÖÖê×•ÖŸÖ ²Öîšüú ´Öë ¯ÖÏßÖÖ×¾ÖŸÖ
‹ÃÖ‹¯ÖßµÖæ êú ÃÖÓ×¾Ö¬ÖÖ® Ö ‹¾ÖÓ ÃÖÖ´ÖÖ ®µÖ ×¾Ö× ®ÖµÖ´ÖÖë ¯Ö¸ü “Ö“ÖÖÔ úß…
´ÖÖ »Ö¤üß¾Ö ´Öë †ÖµÖÖê×•ÖŸÖ ÆüÖê ®Öê ¾ÖÖ»Öê ÃÖÖÔú ÃÖ´´Öê»Ö® Ö ´Öë ÃÖÖÔú
†¬µÖÖ ÃÖê ‹ÃÖ‹¯ÖßµÖæ êú Öšü® Ö úß ‘ÖÖêÂÖÖÖ ú¸ü ®Öê úÖ †® Öã¸üÖê¬Ö
ú¸üŸÖê Æãü‹ ‹ú ÃÖÓµÖãŒŸÖ ¾ÖŒŸÖ¾µÖ ¯Ö¸ü ÆüßÖÖÖ¸ü ×ú‹ Ö‹…
9.20 ³ÖÖ¸üŸÖ ÃÖ¸üúÖ¸ü ® Öê ‹ÃÖ‹¯ÖßµÖæ ´Öë ³ÖÖ¸üŸÖ êú ¿ÖÖ×´Ö»Ö
ÆüÖê ®Öê ŸÖ£ÖÖ ® Ö‡Ô ×¤ü»»Öß ´Öë ‹ÃÖ‹¯ÖßµÖæ êú ×»Ö‹ ŸÖ¤ü£ÖÔ
ÃÖד־ÖÖ»ÖµÖ, וÖÃÖêú †¬µÖÖ ‹ú †ÓŸÖ׸ü´Ö ´ÖÆüÖÃÖ×“Ö¾Ö ÆüÖëÖê,
úß Ã£ÖÖ¯Ö ®ÖÖ ×ú‹ •ÖÖ ®Öê Ûêú ›üÖÛú ×¾Ö³ÖÖÝÖ Ûêú ¯ÖÏßÖÖ¾Ö ÛúÖê
†®Öã´ÖÖê¤ü®Ö ¯ÖϤüÖ®Ö ×ÛúµÖÖ Æîü…
9.21 ´ÖÖ»Ö¤üß¾Ö ´Öë †µÖÖê×•ÖŸÖ XVII ¾Öë ÃÖÖÔú ÃÖ´´Öê»Ö ®Ö ´Öë,
´ÖÖ»Ö¤üß¾Ö êú ¸üÖÂÒü¯ÖןÖ, •ÖÖê ¾ÖŸÖÔ´ÖÖ® Ö ´Öë ÃÖÖÔú êú †¬µÖÖ
43

Post for upgradation and customization
of Meghdoot Software developed by
India Post and at present in use by
Bhutan Post.
• The Assistant General Manager
(Business Development) visited
Colombo, Srilanka for conducting a 5
day workshop for the Sri Lankan postal
staff on International Mail Accounting
from 17 th to 21 st October, 2011.
9.15 During the Africa India Forum Summit
(AFIS)-II held earlier this year at Addis Ababa,
the Hon’ble Prime Minister of India announced
various projects in Africa including some
projects for assistance in the postal sector in
African countries to develop their infrastructure.
These include five training programmes in
identified areas of postal management to
be held at the Rafi Ahmed Kidwai National
Postal Academy (RAK NPA), Ghaziabad
and replication of the Project Arrow Quality
Improvement programme in one selected
beneficiary country in Africa. These projects
are currently under implementation and the
first training programme has been scheduled in
February, 2012 at RAK NPA, Ghaziabad. India
also offers assistance in Human Resource
Development to the postal administrations of
the countries of SAARC. The Hon’ble Prime
Minister underlined India’s support to the postal
operators in other members of SAARC during
the XVII SAARC Summit held at Maldives
by announcing 10 scholarships for training
courses in International Mail Accounting and
UPU Software.
Important international meetings
9.16 Director (Technology) attended the
Pechtovaya Troika 2011 event organized by
Russia at St. Petersburg, Russia from 21 st to
23 rd June, 2011.
9.17 A two member delegation comprising
DDG (Technology) and DDG (Training) attended
the annual Administrative Council meeting of
Pan African Postal Union (PAPU) at Addis-
Ababa, Ethiopia from 10.7.2011 to 12.7.2011.
Formation of South Asian Postal Union (SAPU)
9.18 SAPU, conceptualized and initiated by
Department of Posts, India, is a Restricted Union
under the aegis of the UPU that will promote
cooperation among Postal Administrations of
South Asia and improve postal services in the
region. It will be a body under the SAARC
umbrella comprising postal administrations of
Afghanistan, Bhutan, Bangladesh, Maldives,
Nepal, Pakistan, Sri Lanka and India.
9.19 A meeting of the SAARC Postal Expert
Group held in New Delhi from 15 th to 16 th
September, 2011 discussed the Constitution
and General Regulations of proposed SAPU.
A joint statement was signed requesting the
SAARC Chair to announce the formation of
SAPU at the SAARC Summit to be held at
Maldives.
9.20 The Government of India has approved
the Department of Posts’ proposal for India’s
joining SAPU and setting up of an ad-hoc
Secretariat for SAPU in New Delhi to be
headed by an Interim Secretary General.
9.21 In the XVII SAARC Summit held at
Maldives, the President of Maldives who is
44

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êú ´ÖÖÖÔ× ®Ö¤ìü¿ÖÖë êú ŸÖÆüŸÖ †ÓŸÖ¸üÖÔÂÒüßµÖ ÃÖÓ²ÖÓ¬Ö ‹¾ÖÓ »ÖÖê²Ö»Ö
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9.23 ›üÖú ×¾Ö³ÖÖÖ ® Öê 08-04-2011 úÖê ®Ö‡Ô ×¤ü»»Öß ´Öë
›üÖú‘Ö¸ü «üÖ¸üÖ ¯ÖϤüÖ® Ö úß •ÖÖ ¸üÆüß †ÓŸÖ¸üÖÔÂÒüßµÖ ›üÖú ÃÖê¾ÖÖ†Öë
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9.24 ¾ÖÂÖÔ êú ¤üÖî¸üÖ ®Ö, ›üÖú ×¾Ö³ÖÖÖ ® Öê ‡Óü¸ü ®Öê¿Ö®Ö»Ö
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Öê¡Ö êú †ÓŸÖÖÔŸÖ ÃÖÖ´ÖÖ® Ö, ¬Ö® Ö ¯ÖÏêÂÖÖ ‹¾ÖÓ ÃÖæ“Ö ®ÖÖ úß ×®Ö²ÖÖÔ¬Ö
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9.26 ¯Öîêúü ÃÖÖ‡•Ö ׿ִ֯Öëü êú ¯ÖÖÃÖÔ»ÖÖë êú × ®ÖµÖÖÔŸÖ ‹¾ÖÓ
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×¾Ö¤êü¿Ö †ÓŸÖ¸üÖÔÂÒüßµÖ ´Ö ®Ö߆֛Ôü¸ü ÃÖê¾ÖÖ úß ¿Öã¹ý†ÖŸÖ úß Æîü,
45

presently the Chair of SAARC welcomed
the establishment of South Asian Postal
Union (SAPU). Prime Minister of India
also commended the efforts of Postal
Administrations of SAARC for agreeing to
form the Union.
International Business Initiatives
9.22 Under the guidance of the Hon’ble
MOC&IT, the International Relations and
Global Business Division has initiated steps
for formation of a new business structure
to manage and promote the emerging and
premium services of India Post including
international services. The new structure so
evolved is expected to be faster and more
flexible in decision making. This will bring in
modern practices of management, operations,
marketing and customer care.
9.23 The Department of Posts convened
a meeting for the representatives of foreign
embassies in New Delhi on 8.4.2011 to
showcase the international Mail services
offered by the Post Office. Forums like the
Federation of Indian Export Organizations
(FIEO) and the Confederation of Indian
Industry (CII) were also utilized to reach out
to potential business partners for India Post’s
international business.
9.24 During the year, the Department of
Posts succeeded in harnessing the potential
of Information Technology to modernize its
cross border services in money remittances,
mail, parcel and express by using global
platforms like the International Postal System,
International Financial System and the
Eurogiro.
9.25 The formation of SAPU is significant
from the perspective of business also. This
Union which is expected to come into existence
in 2012, aims to forge the postal systems of
the Region into an integrated network, that
would help to provide seamless flow of goods,
money remittances and information within
the region. The Union will contribute to the
development of cross border trade in South
Asia.
International Parcel and Express Services
9.26 Parcel exports and imports in packetsized
shipments have seen a spurt in
recent years. The Department of Posts has
responded to this trend by revamping its
portfolio of international products in tune with
the current demands of the market. Enabling
tracking of international parcel and express
shipments through the International Postal
System (IPS) has provided value addition to
these services. The Department of Posts has
launched a quality improvement programme
for the delivery of Expedited Mail Service
(EMS) shipments coming into the country. A
pilot project under the programme has been
launched in 23 cities. Another initiative in the
Express Segment has been the widening of
the network of WorldNet Express (premium
express) Service from about 100 post offices
to 400 post offices.
International Remittance Services
9.27 India Post is offering a portfolio of
remittance services to customers. These range
from instant money transfer on the Western
Union platform, to electronic money orders on
the International Financial System (IFS), the
latter being a collaborative platform among
46

‡ÃÖúß ¯ÖÏ´ÖãÖ ×¾Ö¿ÖêÂÖŸÖÖ µÖÆü Æîü ×ú µÖÆü ¬Ö ®Ö-¯ÖÏêÂÖÖ ²ÖÖÆü¸ü
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9.28 ³ÖÖ¸üŸÖßµÖ ›üÖú ® Öê ‡Ô-úÖò´ÖÃÖÔ ¾µÖ¾ÖÃÖÖµÖ êú ×»Ö‹
‘‡Ô-›üÖú‘Ö¸ü’ ²ÖÎÖÓ›ü ® ÖÖ´Ö ÃÖê ¯ÖÏÖµÖÖê×Öú ¯Ö׸üµÖÖê•Ö ®ÖÖ ¿Öãºþ úß
Æîü… ¾ÖŸÖÔ´ÖÖ® Ö ´Öë ‡Ô-úÖò´ÖÃÖÔ ¯»Öîü±úÖ´ÖÔ ‡Óü¸®ü Öêü êú ´ÖÖ¬µÖ´Ö
ÃÖê ×±ú»Öîü»Öß ›üÖú-×üúüÖë úß ×²ÖÎúß ŸÖ£ÖÖ “ÖãØ® Ö¤üÖ ›üÖú
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›êüײÖü/Îêú×›üü úÖ›üÖí êú ´ÖÖ¬µÖ´Ö ÃÖê ³ÖãÖŸÖÖ® Ö ú¸ü µÖê »Öê ®Ö-
¤êü ®Ö ú¸ü ÃÖúŸÖê Æïü…
41¾Öà ¯Ö¡Ö »ÖêÖ­®Ö ¯ÖÏןֵÖÖê×ÖŸÖÖ, 2012
9.29 ¾ÖÖÙÂÖú ºþ¯Ö ÃÖê †ÖµÖÖê×•ÖŸÖ úß •ÖÖ® Öê ¾ÖÖ»Öß ×¾ÖÀ¾Ö
›üÖú ÃÖÓ‘Ö ¯Ö¡Ö »ÖêÖ® Ö ¯ÖÏןֵÖÖê×ÖŸÖÖ, ×¾ÖÖŸÖ ¾ÖÂÖÖí ´Öë »ÖÖê²Ö»Ö
ÃÖÓÖšü ®Ö ²Ö ®Ö Ö‡Ô Æîü… ³ÖÖ¸üŸÖ ´Öë ‡ÃÖü ¯ÖÏןֵÖÖê×ÖŸÖÖ úÖ †ÖµÖÖê•Ö®Ö
›üÖú ×¾Ö³ÖÖÖ ú¸üŸÖÖ Æîü… 41¾ÖßÓ ¯Ö¡Ö »ÖêÖ ®Ö ¯ÖÏןֵÖÖê×ÖŸÖÖ 8
•Ö® Ö¾Ö¸üß, 2012 úÖê †ÖµÖÖê×•ÖŸÖ úß Ö‡Ô… ‡ÃÖ ¯ÖÏןֵÖÖê×ÖŸÖÖ
úÖ ˆ§êü¿µÖ Ãæú»Öß ²Ö““ÖÖë ´ÖêÓ ¯Ö¡Ö »ÖêÖ® Ö úß ú»ÖÖ úÖ
¯ÖÏÖêŸÃÖÖÆü ®Ö ú¸ü ®ÖÖ ŸÖ£ÖÖ ÃÖÖ×ÆüןµÖÛú »ÖêÜÖ®Ö ´Öë ˆ ®Öúß Ö´ÖŸÖÖ
úÖê ²ÖœÍüÖ® ÖÖ Æîü… ×¾ÖÀ¾Ö ¯Ö¡Ö »ÖêÖ ®Ö ¯ÖÏןֵÖÖê×ÖŸÖÖ µÖã¾ÖÖ ¯ÖßœÍüß ´Öë
ÃÖ´ÖÖ•Ö ´Öë ÃÖÓ“ÖÖ¸ü ÃÖã×¾Ö¬ÖÖ ¯ÖϤüÖ® Ö ú¸ü ®Öê ¾ÖÖ»Öê ‹•Öëü êú ºþ¯Ö
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´ÖêÓ ÃÖÆüÖµÖú ×ÃÖ¨ü Æãü‡Ô Æîü…
47

postal operators. India Post has recently
launched the MO Videsh international money
order service on the Eurogiro platform, which
facilitates outward remittances also. India Post
is also actively supporting the efforts of the
UPU to set up worldwide systems for money
remittances and payments that are accessible
and affordable to the common people.
e-Commerce
9.28 India Post launched a pilot project for
e-Commerce business with the brand name
‘e-Post Office’. This e-Commerce platform
currently offers sale of philatelic stamps and
a few selected postal services through the
internet. Customers have the convenience of
doing these transactions from home or office
by making the payments through debit/credit
cards.
41 st Letter Writing Competition, 2012
9.29 The Universal Postal Union Letter
Writing Competition, held annually, has
become a global institution over the years. The
Department of Posts conducts this competition
in India. The 41 st Letter Writing Competition
was held on 8 th January, 2012. The competition
aims to promote the art of letter writing and
tries to enhance the capability of school going
children in literary composition. The worldwide
letter writing competition has also helped to
improve awareness of the young generation
about the role of post office as agent of
communication in the society.
48

†¬µÖÖµÖ 10
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´Öê»Ö úÖµÖÖÔ»ÖµÖÖë, ¯ÖÏ¿ÖÖÃÖ× ®Öú †Öî¸ü † ®µÖ úÖµÖÖÔ»ÖµÖÖë êú
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(›ü²»µÖæ‹‹® Ö) †Ö¬ÖÖ׸üŸÖ ® Öêü¾ÖÚúÖ ‹¾ÖÓ ÖÏÖ´ÖßÖ Öê¡ÖÖë êú
›üÖú‘Ö¸üÖë êú ×»Ö‹ ÖÏÖ´ÖßÖ ÃÖæ“Ö ®ÖÖ ÃÖÓ“ÖÖ¸ü ¯ÖÏÖîªÖê×Öúß
(ÖÏÖ´ÖßÖ †Ö‡ÔÃÖßüß) †¾ÖÃÖÓ¸ü“Ö ®ÖÖ ÃÖ×ÆüŸÖ †Ö‡Ôüß †¾ÖÃÖÓ¸ü“Ö®ÖÖ
úß Ã£ÖÖ¯Ö ®ÖÖ ¿ÖÖ×´Ö»Ö Æîü… ‡ÃÖ ¯Ö׸üµÖÖê•Ö ®ÖÖ úß ÃÖÓ³ÖÖ¾Ö ®ÖÖ‹Ó
†Öšü ¯ÖÏ´ÖãÖ Öê¡ÖÖë ´Öë ÃÖÓ¸ü“Ö ®ÖÖ²Ö¨ü úß Ö‡Ô Æïü…
10.2 ÃÖ³Öß ›üÖú‘Ö¸üÖë úê Óú¯µÖæü¸üßú¸üÖ ‹¾ÖÓ ® Öêü¾ÖÚúÖ
ÃÖê ×® Ö´ ®Ö×»Ö×ÖŸÖ »ÖÖ³Ö ÆüÖëÖê:
• ÖÏÖÆüúÖë úÖê ¯ÖϤüÖ®Ö Ûúß •ÖÖ®Öê ¾ÖÖ»Öß ÃÖê¾ÖÖ Ûêú ßָü
´Öë ÃÖã¬ÖÖ¸ü, ú´ÖÔ“ÖÖ׸üµÖÖë úß ˆŸ¯ÖÖ¤üúŸÖÖ ´Öë ¾Öéרü êú
ÃÖÖ£Ö-ÃÖÖ£Ö ×¾Ö³ÖÖÖ êú ¸üÖ•ÖÃ¾Ö ´Öë ¾Öéרü…
• ›üÖú‘Ö¸, ¸üÖ•µÖ úß ÃÖÖ´ÖÖוÖú ÃÖã¸üÖÖ Ãúß´ÖÖë êú
×¾ÖŸÖ¸üÖ úÖ ëú¦ü ײ֮¤ãü ²Ö® ÖêÓÖê…
• 1,30,000 ÖÏÖ´ÖßÖ ›üÖú‘Ö¸üÖë Ûúß ‡»ÖîŒÒüÖò×® Öú
® Öêü¾ÖÚúÖ…
• ›üÖú, ›üÖú ²ÖïØúÖ ŸÖ£ÖÖ ²Öß´ÖÖ ÃÖê¾ÖÖ†Öë úê úÖÖ•Ö-
¸ü×ÆüŸÖ »Öê ®Ö-¤êü ®Ö úÖê úÖ¸üÖ¸ü ²Ö ®ÖÖ ®ÖÖ…
• ×¾ÖŸÖ¸üÖ úßü »ÖêÜÖÖ¤êüµÖ ›üÖú ¾ÖßÖã†Öë úß ÒîüØúÖ
‹¾ÖÓ ÒêüØÃÖÖ ÃÖÓ³Ö¾Ö ²Ö® ÖÖ® ÖÖ …
49

Chapter 10
TECHNOLOGY
Computerization and Networking of Post
Offices
10.1 The Government has approved the
IT modernization project of the Department
of Posts for computerization of all its Post
Offices, Mail Offices, Administrative and other
Offices, establishment of IT infrastructure,
and development of software applications. IT
modernization project is a PAN India Project
covering all the Post Offices throughout India
including all Post Offices in North – Eastern
and Assam Circles. This project includes
supply of rural ICT hardware devices and
peripherals to the Branch Post Offices in
the rural areas, development of scalable,
integrated and modular software covering all
the operations of Department of Posts and
establishment of IT infrastructure including
Data Center, Wide Area Network (WAN)
based networking of the departmental Post
Offices and Rural Information Communication
Technology (Rural ICT) infrastructure for the
Post offices in rural areas. The scope of this
project has been structured in eight Broad
areas
10.2 Computerization and networking of
all Post Offices would bring in the following
benefits:
• Improve service level to the customers,
increase productivity of the employees
and inter-alia raise revenues of the
Department.
• The Post Office will become the focal
point of delivery of Social Security
Schemes of the State.
• Enable electronic networking of about
1,30,000 rural Post Offices.
• Enable paperless transactions for mail,
postal banking and insurance services.
• Enable tracking and tracing of
accountable articles meant for delivery.
50

†¬µÖÖµÖ 11
´ÖÖ®­Ö¾Ö ÃÖÓÃÖÖ¬Ö­®Ö ×¾ÖúÖÃÖ
11.1 ›üÖú ×¾Ö³ÖÖÖ êú ×»Ö‹ µÖÆü †Ö¾Ö¿µÖú Æîü ×ú ‡ÃÖêú
ú´ÖÔ“ÖÖ¸üß úÖê ÖÏÖÆüúÖë úß †Ö¾Ö¿µÖúŸÖÖ†Öë úÖ ¯Öæ¸üÖ –ÖÖ® Ö ÆüÖê
†Öî¸ü ¾Öê ‡ ®Öêú ¯ÖÏ×ŸÖ ÃÖÓ¾Ö꤮ü Ö¿Öᯙ ÆüÖë… ²Ö¤ü»ÖŸÖê Æãü‹ ¯Ö׸ü¥üµÖ
´Öë †Ö¬Öã× ®Öú ¯ÖÏ“ÖÖ»Ö® ÖÖë êú ÃÖÖ£Ö ÃÖê¾ÖÖ‹Ó ¯ÖϤüÖ® Ö ú¸®ü Öê êú ×»Ö‹
ú´¯µÖæü¸ü úÖ –ÖÖ® Ö †×® Ö¾ÖÖµÖÔ Æîü… ‡ÃÖ ¯ÖÏúÖ¸ü, ¯ÖÏ¿ÖÖÃÖ×®Öú ‹¾ÖÓ
¯ÖÏ“ÖÖ»Ö ®ÖÖŸ´Öú úÖÙ´ÖúÖë êú ×»Ö‹ ÃÖÓêúÛ®¦üŸÖ ‹¾ÖÓ ÃÖã×®ÖµÖÖêו֟Ö
¯ÖÏ׿ÖÖÖ †Öî¸ü ×¾ÖúÖÃÖ úÖµÖÔÎú´ÖÖë úß †Ö¾Ö¿µÖúŸÖÖ Æîü… †ŸÖ:
×¾Ö³ÖÖÖ «üÖ¸üÖ ¯ÖÏ“ÖÖ»Ö® Ö, ¯ÖϲÖÓ¬Ö®Ö, ú´¯µÖæü¸üßú¸üÖ ŸÖ£ÖÖ »ÖêÖÖÓúü®Ö
ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ¾µÖÖ¯Öú ¯ÖÏ׿ÖÖÖ úÖµÖÔÎú´Ö ŸÖîµÖÖ¸ü ×úµÖÖ ÖµÖÖ Æîü…
¯ÖÏ׿ÖÖÖ ÃÖÓ²ÖÓ¬Öß †Ö¬ÖÖ¸ü³ÖæŸÖ œÓüÖ“ÖÖ
11.2 ×¾Ö³ÖÖÖ êú ¯ÖÖÃÖ ¯ÖÏ׿ÖÖÖ úß ‹ú ÃÖã× ®ÖµÖÖêו֟Ö
¾µÖ¾ÖãÖÖ Æîü… × ®Ö´ ®Ö×»Ö×ÖŸÖ ¯ÖÏ׿ÖÖÖ ÃÖÓãÖÖ ®Ö ×¾Ö³ÖÖÖ úß
¯ÖÏ׿ÖÖÖ ÃÖÓÓ²ÖÓ¬Öß †Ö¾Ö¿µÖúŸÖÖ†Öë úÖê ¯Öæ¸üÖ ú¸üŸÖê Æïü…
• ˆ““ÖŸÖ¸ü ¯ÖϲÖÓ¬ÖúßµÖ ÃÖÓ¾ÖÖÔ êú ×»Ö‹ ÖÖוֵÖÖ²ÖÖ¤ü
ÛÃ£ÖŸÖ ¸ü±úß †Æü´Ö¤ü ×ú¤ü¾Ö‡Ô ³ÖÖ¸üŸÖßµÖ ¸üÖÂÒüßµÖ
¯ÖÖêÃü»Ö ÃüÖ±ú úÖ»Öê•Ö
• ¯ÖÏ“ÖÖ»Ö ®Ö ÃüÖ±ú ŸÖ£ÖÖ × ®Ö¸üßÖÖ ÃÖÓ¾ÖÖÔ êú ×»ÖµÖê
¤ü¸ü³ÖÓÖÖ, Öã¾ÖÖÆüÖüß, ´Ö¤ãü¸îü, ´ÖîÃÖæ¸ü, ÃÖÆüÖ¸®ü Ö¯Öã¸ü †Öî¸ü
¾Ö›ÍüÖê¤ü¸üÖ ÛÃ£ÖŸÖ ›üÖú ¯ÖÏ׿ÖÖÖ êú ®¦ü
• ÃÖÙú»Ö (›üÖú »ÖêÖÖ Ãú® ¬Ö êú ¯ÖÖÓ“Ö †ÖÓ“Ö×»Öú
¯ÖÏ׿ÖÖÖ êú ¦ü ÃÖ×ÆüŸÖ) ÛÃ£ÖŸÖ 240 úÖµÖÔãֻÖßµÖ
Óú¯µÖæü¸ü ¯ÖÏ׿ÖÖÖ êú ®¦ ü(›ü²»µÖæÃÖßüßÃÖß)
11.3 ¯ÖÏ“ÖÖ»Ö ®ÖÖŸ´Öú ×¾ÖÂÖµÖÖêÓ êú ÃÖÖ£Ö-ÃÖÖ£Ö ÃÖæ“Ö®ÖÖ
¯ÖÏÖîªÖê×Öúß ¯Ö¸ü † ®Öêú ÃÖê¾ÖÖúÖ»Öß® Ö ¯ÖÏ׿ÖÖÖ úÖµÖÔÎú´Ö
†ÖµÖÖê×•ÖŸÖ ×ú‹ Ö‹… 31.12.2011 úß ÛãÖ×ŸÖ êú
†® ÖãÃÖÖ¸ü ãú»Ö 78596 ú´ÖÔ“ÖÖ׸üµÖÖë (ÖÏÖ´ÖßÖ ›üÖú ÃÖê¾Öú
ÃÖ×ÆüŸÖ)Ó úÖê ¯ÖÏ׿ÖÖÖ ¯ÖϤüÖ ®Ö ×úµÖÖ ÖµÖÖ…
11.4 ¯ÖÏ׿ÖÖÖ êú Öê¡Ö ´Öë ® Ö‹ ú¤ü´Ö × ®Ö´® ÖÖ ®ÖãÃÖÖ¸ü ˆšüÖ‹ Ö‹:
â ®Ö¾Ö ÃÖé×•ÖŸÖ ¯ÖÖêÃü´ÖÖÃü¸ü (ÖÏê›ü-…) êú ÃÖÓ¾ÖÖÔ ´Öë ³ÖŸÖá
×ú‹ Ö‹ ú´ÖÔ“ÖÖ׸üµÖÖë úÖê ¯ÖÏÖ¸Óü׳Öú ¯ÖÏ׿ÖÖÖ ×¤üµÖÖ
ÖµÖÖ £ÖÖ… ´ÖÖ ®Öú ¯ÖÏ׿ÖÖÖ ¯Öîêú•Ö (‹ÃÖü߯Öß) ŸÖîµÖÖ¸ü
×úµÖÖ ÖµÖÖ ŸÖ£ÖÖ ¯ÖÖêÃü´ÖÖÃü¸ü (ÖÏê›ü-…) ´Öë ®Ö‡Ô
³ÖŸÖá ¯ÖÖ® Öê ¾ÖÖ»Öê †×¬ÖúÖÓ¿Ö ú´ÖÔ“ÖÖ¸üß ×¾Ö×³Ö®Ö ›üÖú
¯ÖÏ׿ÖÖÖ êú ®¦üÖë ´Öë µÖÆü ¯ÖÏ׿ÖÖÖ ¯ÖÏÖ¯ŸÖ ú¸ü “Öãêú Æïü…
â ÃÖ´ÖæÆü Ö, ÃÖ´ÖæÆü Ö ŸÖ£ÖÖ •Öêüß‹ÃÖ/‹ÃÖüß‹ÃÖ
ÃÖ´ÖæÆü ú ÃÖÓ¾ÖÖÖí êú 35 úÙ´ÖµÖÖë úÖê ‹×¿ÖµÖÖ‡Ô
¯ÖÏ¿ÖÖÓŸÖ úÖò»Öê•Ö, ²ÖïúÖòú ´Öë 11 ×¾Ö×³Ö®Ö úÖµÖÔÎú´ÖÖêÓ
êú †ÓŸÖÖÔŸÖ ¯ÖÏ׿ÖÖÖ êú ×»Ö‹ ¯ÖÏןÖ× ®ÖµÖãŒŸÖ ×úµÖÖ
ÖµÖÖ…
â “ÃÖ²Öêú ×»Ö‹ ¯ÖÏ׿ÖÖÖ” êú ˆ§êü¿µÖ ÃÖê ›üÖú ×¾Ö³ÖÖÖ
êú ú´ÖÔ“ÖÖ׸üµÖÖë êú ×»Ö‹ ‹ú †Öî¯Ö“ÖÖ׸üú ¯ÖÏ׿ÖÖÖ
® Öß×ŸÖ úÖ Ã£ÖÖ‡Ô ŸÖÖî¸ü ¯Ö¸ü × ®Öºþ¯ÖÖ ×úµÖÖ ÖµÖÖ Æîü…
´ÖÃÖÖî¤üÖ ›üÖú ¯ÖÏ׿ÖÖÖ ® Öß×ŸÖ úÖê ³ÖÖ¸üŸÖßµÖ ›üÖú
úß ¾Öê²ÖÃÖÖ‡ü ¯Ö¸ü ÃÖ³Öß ÃÖÓ²ÖÓ×¬ÖŸÖ »ÖÖêÖÖë úß ¸üÖµÖ
»Öê ®Öê êú ×»Ö‹ †¯Ö»ÖÖê›ü ×úµÖÖ ÖµÖÖ Æîü…
â ¸üÖÂÒüßµÖ ´ÖãŒŸÖ ×¿ÖÖÖ ÃÖÓãÖÖ® Ö êú ÃÖÆüµÖÖêÖ ÃÖê
ÖÏÖ´ÖßÖ ›üÖú ÃÖê¾ÖúÖë êú ×»Ö‹ ‹ú ¾ÖÂÖÔ úÖ úÖµÖÔÎú´Ö
ŸÖîµÖÖ¸ü ×úµÖÖ ÖµÖÖ Æîü וÖÃÖê ÃÖ±ú»ÖŸÖÖ¯Öæ¾ÖÔú ¯Öæ¸üÖ
ú¸ü »Öê ®Öê êú ¯Ö¿“ÖÖŸÖ 12¾Öà ÛúõÖÖü ˆ¢ÖßÖÔ ÆüÖê ®Öê úÖ
¯ÖÏ´ÖÖÖ¯Ö¡Ö ×´Ö»ÖŸÖÖ Æîü… ´ÖÖÖÔ¤ü¿Öá ¯ÖÏ׿ÖÖÖ úÖµÖÔÎú´Ö
êú ŸÖÆüŸÖ 7 ¸üÖ•µÖÖë µÖ£ÖÖ - †ÃÖ´Ö, Öã•Ö¸üÖŸÖ,
ú®ÖÖÔüú, ´ÖÆüÖ¸üÖÂÒü, ¸üÖ•ÖãÖÖ® Ö, ŸÖ×´Ö»Ö®ÖÖ›ãü
ŸÖ£ÖÖ ˆ¢Ö¸ü ¯ÖϤêü¿Ö êú ÃÖÙú»ÖÖë ´Öë 2000 ¿ÖÖÖÖ
¯ÖÖêÃü´ÖÖÃü¸üÖë úÖê ¿ÖÖ×´Ö»Ö ×úµÖÖ •ÖÖ‹ÖÖ…
51

Chapter 11
HUMAN RESOURCE DEVELOPMENT
11.1 Department of Posts needs a
workforce that is well informed and responsive
to customer needs. In the changing scenario,
computer literacy is essential in order to render
services involving modernized operations.
Thus, there is a need to have focused and
well planned training and development
programs for administrative and operative
personnel. The Department therefore has
designed a comprehensive training program
on operations, management, computerization
and accounting.
Training Infrastructure
11.2 The Department has a well established
training infrastructure. The following training
institutes are presently taking care of the
training needs of the Department.
• Rafi Ahmed Kidwai National Postal Staff
College of India (RAKNPA) at Ghaziabad
– for higher managerial cadres.
• Postal Training Centres at Darbhanga,
Guwahati, Madurai, Mysore, Saharanpur
and Vadodara- for operative staff and
Inspectorial cadre.
• 240 Workplace Computer Training
Centres (WCTCs) at Circles (including
five Zonal Training Centres of Postal
Account Wing).
11.3. A number of training programmes on
operational matters and IT were conducted.
The number of officials (including Gramin Dak
Sewaks) trained as on 31.12.2011 was 78,596.
11.4 Following are the new initiatives on training:
â Induction Training of employees
recruited under newly created Cadre of
Postmasters (Grade 1) was administered.
Standard Training Package (STP) was
prepared and most of the new recruits
in the Postmasters (Grade-I) have
undergone this training in various Postal
Training Centres.
â 35 Officials from Group C, Group B and
JTS/STS Group A cadres were deputed
for training at Asian Pacific College,
Bangkok in 11 different programs.
â A formal Training Policy for the
employees of the Department of Posts
aiming at “training for all” has been
tentatively formulated. The draft Postal
Training Policy has been uploaded on
the India Post Website seeking opinion
of all concerned.
â A one year programme, leading to
award of 12th Standard Pass Certificate
on its successful completion, has
been developed for Gramin Dak
Sevaks in association with National
Institute of Open Schooling (NIOS).
In the pilot training programme, 2000
Branch Postmasters across seven
states viz Assam, Gujarat, Karnataka,
Maharashtra, Rajasthan, Tamil Nadu and
Uttar Pradesh Circles will be covered.
52

¸ü±úß †Æü´Ö¤ü ×ú¤ü¾Ö‡Ô ¸üÖÂÒüßµÖ ¯ÖÖêÃü»Ö †úÖ¤ü´Öß
11.5 ¸ü±úß †Æü´Ö¤ü ×ú¤ü¾Ö‡Ô ¸üÖÂÒüßµÖ ¯ÖÖêÃü»Ö †úÖ¤ü´Öß
ÖÖוֵÖÖ²ÖÖ¤ü ›üÖú ×¾Ö³ÖÖÖ ´Öë ¯ÖϲÖÓ¬Ö ®Ö ÃÖÓ¾ÖÖÔ úß ¯ÖÏ׿ÖÖÖ
ÃÖÓ²ÖÓ¬Öß •Öºþ¸üŸÖÖêÓ úÖê ¯Öæ¸üÖ ú¸®ü Öê ¾ÖÖ»ÖÖ ¿ÖßÂÖÔ ¯ÖÏ׿ÖÖÖ
ÃÖÓãÖÖ® Ö Æîü… µÖÆü úÖÙ´Öú ‹¾ÖÓ ¯ÖÏ׿ÖÖÖ ×¾Ö³ÖÖÖ, ³ÖÖ¸üŸÖ
ÃÖ¸üúÖ¸ü «üÖ¸üÖ ´ÖÖ ®µÖŸÖÖ ¯ÖÏÖ¯ŸÖ êú ®¦üßµÖ ¯ÖÏ׿ÖÖÖ ÃÖÓãÖÖ® Ö
³Öß Æîü… ‡ÃÖ †úÖ¤ü´Öß úÖê 31.10.2011 ŸÖú ³ÖÖ¸üŸÖßµÖ
¯ÖÖêÃü»Ö ÃüÖ±ú úÖ»Öê•Ö êú ®ÖÖ´Ö ÃÖê •ÖÖ ®ÖÖ •ÖÖŸÖÖ £ÖÖ…
11.6 ‡ÃÖ úÖò»Öê•Ö úÖ ´ÖãµÖ ˆ§êü¿µÖ ³ÖÖ¸üŸÖßµÖ ›üÖú ÃÖê¾ÖÖ
†Öî¸ü ›üÖú ÃÖê¾ÖÖ ÃÖ´ÖæÆü Ö êú †×¬ÖúÖ׸üµÖÖë †Öî¸ü ×¾Ö³ÖÖÖ ´Öë
úÖµÖÔ¸üŸÖ ÃÖ³Öß »ÖêÖÖ ÃÖê¾ÖÖ †×¬ÖúÖ׸üµÖÖë úÖê ¯ÖÏÖ¸Óü׳Öú ŸÖ£ÖÖ
ÃÖê¾ÖÖúÖ»Öß ®Ö ¯ÖÏ׿ÖÖÖ ¯ÖϤüÖ ®Ö ú¸ü ®ÖÖ Æîü… µÖÆü †úÖ¤ü´Öß ÃÖÓ‘Ö
»ÖÖêú ÃÖê¾ÖÖ †ÖµÖÖêÖ êú •Ö׸üµÖê ³ÖŸÖá ³ÖÖ¸üŸÖßµÖ ›üÖÛú ÃÖê¾ÖÖ Ûêú
¯ÖÏÖê²Öê¿Ö® Ö¸üÖêÓ êú ×»Ö‹ ¤üÖê-¾ÖÂÖáµÖ ¯ÖÏ׿ÖÖÖ úÖµÖÔÎú´Ö †ÖµÖÖêו֟Ö
ú¸üŸÖß Æîü… µÖÆü †úÖ¤ü´Öß ×¾Ö³ÖÖÖ êú 7-10 ¾ÖÂÖÔ, 15-20
¾ÖÂÖÔ ŸÖ£ÖÖ 25 ÃÖê †×¬Öú ¾ÖÂÖÔ úÖ †® Öã³Ö¾Ö ¯ÖÏÖ¯ŸÖ ú¸ü “Öãêú
†×¬ÖúÖ׸üµÖÖë êú ×»Ö‹ Îú´Ö¿Ö: úÖµÖÔúÖ¸üß ×¾ÖúÖÃÖ úÖµÖÔÎú´Ö,
¯ÖϲÖÓ¬Ö ®Ö ×¾ÖúÖÃÖ úÖµÖÔÎú´Ö ŸÖ£ÖÖ ˆ““ÖŸÖ¸ü ×¾ÖúÖÃÖ úÖµÖÔÎú´Ö
†ÖµÖÖê×•ÖŸÖ ú¸üŸÖß Æîü…
11.7 ¸ü±úß †Æü´Ö¤ü ×ú¤ü¾Ö‡Ô ¸üÖÂÒüßµÖ ¯ÖÖêÃü»Ö †úÖ¤ü´Öß
ÃÖ´ÖµÖ-ÃÖ´ÖµÖ ¯Ö¸ü ³ÖÖ¸üŸÖ ÃÖ¸üúÖ¸ü êú † ®µÖ ×¾Ö³ÖÖÖÖë ŸÖ£ÖÖ
êú ®¦ü ÃÖ¸üúÖ¸ü êú ÃÖÖ¾ÖÔ•Ö× ®Öú Öê¡Ö êú ˆ¯ÖÎú´ÖÖë (¯Öß‹ÃÖµÖæ)
êú ×»Ö‹ ¯ÖÏ׿ÖÖÖ ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ •Öºþ¸üŸÖÖë úÖê ¯Öæ¸üÖ ú¸®üÖê êú
×»Ö‹ ÃÖ´ÖÖ® Ö úÖµÖÔÖê¡Ö êú ×¾ÖÂÖµÖÖë ¯Ö¸ü ³Öß ×¾Ö¿ÖêÂÖ ¯ÖÖšüÎú´Ö
ŸÖîµÖÖ¸ü ú¸üêú ˆ® ÖúÖ ÃÖÓ“ÖÖ»Ö ®Ö ú¸üŸÖß Æîü… êú ®¦ü ÃÖ¸üúÖ¸ü êú
†×¬ÖúÖ׸üµÖÖë †Öî¸ü ÃÖÖ¾ÖÔ•Ö× ®Öú Öê¡Ö êú ˆ¯ÖÎú´ÖÖë ´Öë úÖµÖÔ¸üŸÖ
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†ÖµÖÖê×•ÖŸÖ ×ú‹ •ÖÖŸÖê Æïü…
11.8 µÖÆü úÖò»Öê•Ö ×¾Ö¤êü¿Ö ´ÖÓ¡ÖÖ»ÖµÖ, ³ÖÖ¸üŸÖ ÃÖ¸üúÖ¸ü úß
†Öê¸ü ÃÖê ‡ÃÖúß †Ö‡Ôü߇ÔÃÖß/‹ÃÖÃÖß‹‹¯Öß ±ÓúØ›üÖ êú †ÓŸÖÖÔŸÖ
†ÓŸÖ¸üÖÔÂÒüßµÖ úÖµÖÔÎú´Ö †ÖµÖÖê×•ÖŸÖ ú¸üŸÖÖ Æîü… ‡ÃÖ´Öë ×¾Ö¤êü¿Ö
´ÖÓ¡ÖÖ»ÖµÖ, ³ÖÖ¸üŸÖ ÃÖ¸üúÖ¸ü úß ÃÖÆüÖµÖŸÖÖ ÃÖê †±ÏúßúÖ ³ÖÖ¸üŸÖ
±úÖê¸ü´Ö ÃÖ´´Öê»Ö ®Ö Ãúß´Ö (‹†Ö‡Ô‹±ú‹ÃÖ-……) êú ŸÖÆüŸÖ †²Ö
¯ÖÏ׿ÖÖÖ úÖµÖÔÎú´ÖÖêÓ úÖ †ÖµÖÖê•Ö ®Ö ³Öß ¿Öãºþ ú¸ü פüµÖÖ ÝÖµÖÖ
Æîü… ¾ÖÂÖÔ 2011-12 êú ¤üÖî¸üÖ ®Ö †Ö‡Ôü߇ÔÃÖß/‹ÃÖÃÖß‹‹¯Öß
êú ŸÖÆüŸÖ ŸÖß® Ö úÖµÖÔÎú´ÖÖë †Öî¸ü ‹†Ö‡Ô‹±ú‹ÃÖ-…… êú ŸÖÆüŸÖ
‹ú úÖµÖÔÎú´Ö úÖ †ÖµÖÖê•Ö ®Ö ×úµÖÖ •ÖÖ ®ÖÖ £ÖÖ… ‡ÃÖ´Öë ÃÖê
¤üÖê †ÓŸÖ¸üÖÔÂÒüßµÖ úÖµÖÔÎú´ÖÖë úÖ †ÖµÖÖê•Ö ®Ö ×ÃÖŸÖ´²Ö¸ü ŸÖ£ÖÖ
פüÃÖ´²Ö¸ü 2011 ´Öë †Ö‡Ôü߇ÔÃÖß êú ŸÖÆüŸÖ ×úµÖÖ •ÖÖ “ÖãúÖ Æîü
ŸÖ£ÖÖ ¿ÖêÂÖ úÖµÖÔÎú´Ö ´ÖÖ“ÖÔ 2012 ´Öë †ÖµÖÖê×•ÖŸÖ ×ú‹ •ÖÖ‹ÓÖê…
11.9 †úÖ¤ü´Öß †Öò® Ö-ïú¯ÖÃÖ ŸÖ£ÖÖ †Öò±ú-ïú¯ÖÃÖ ¤üÖê-
®ÖÖë ¯ÖÏúÖ¸ü êú ¯ÖÖšüÎú´Ö †ÖµÖÖê×•ÖŸÖ ú¸üŸÖß Æîü… †úÖ¤ü´Öß
êú úÖµÖÔÎú´ÖÖë úß ÃÖ´ÖµÖ-ÃÖÖ׸üÖß êú † ®ÖãÃÖÖ¸ü †Öò ®Ö ŸÖ£ÖÖ
†Öò±ú-ïú¯ÖÃÖ úÖµÖÔÎú´ÖÖë úÖ †ÖµÖÖê•Ö ®Ö ×¾Ö¾Öêú¯ÖæÖÔ œÓüÖ ÃÖê
‡ÃÖ ¯ÖÏúÖ¸ü ×úµÖÖ •ÖÖŸÖÖ Æîü ŸÖÖ×ú ¤üÖê ®ÖÖë êú ²Öß“Ö ÃÖ´Öãד֟Ö
†ÓŸÖ¸ü ¸üÆêü, וÖÃÖÃÖê ×ú †úÖ¤ü´Öß úß ¯ÖÆãÓü“Ö ´Öë ×¾ÖßÖÖ¸ü ÆüÖê…ü
†¯ÖÏî»Ö-פüÃÖ´²Ö¸ü 2011 ÃÖê ×¾Ö×³Ö®Ö ×¾ÖÂÖµÖÖë ¯Ö¸ü ‡ÃÖ ¯ÖÏúÖ¸ü
êú ¯ÖÖÓ“Ö †Öò±ú-ïú¯ÖÃÖ úÖµÖÔÎú´ÖÖë úÖ †ÖµÖÖê•Ö® Ö ×úµÖÖ •ÖÖ
“ÖãúÖ Æîü… פüÃÖ´²Ö¸ü, 2011 ŸÖú ‡ÃÖ †úÖ¤ü´Öß «üÖ¸üÖ 39
†Öò ®Ö îú´¯ÖÃÖ ŸÖ£ÖÖ †Öò±ú îú´¯ÖÃÖ úÖµÖÔÎú´ÖÖë ´Öë ãú»Ö 750
†×¬ÖúÖ׸üµÖÖë úÖê ¯ÖÏ׿ÖÖÖ ×¤üµÖÖ ÖµÖÖ Æîü…
11.10 ¸ü±úß †Æü´Ö¤ü ×ú¤ü¾Ö‡Ô ¸üÖÂÒüßµÖ ¯ÖÖêÃü»Ö †úÖ¤ü´Öß
«üÖ¸üÖ ¯ÖÏ׿ÖÖÖ êú Öê¡Ö ´Öë †ÓŸÖ¸üÖÔÂÒüßµÖ ÃÖÆüµÖÖêÖ úÖê ²ÖœÍüÖ¾ÖÖ
¤êü ®Öê ŸÖ£ÖÖ †¯Ö® Öß †¾ÖÃÖÓ¸ü“Ö ®ÖÖ úÖ †×¬ÖúŸÖ´Ö ˆ¯ÖµÖÖêÖ
ÃÖã×®Ö׿“ÖŸÖ ú¸üŸÖê Æãü‹ ‡ÃÖ ¾ÖÂÖÔ ¤ü×õÖÞÖ ‹×¿ÖµÖÖü‡Ô ¤êü¿ÖÖë
Ûêú ›üÖÛú ¯ÖÏ¿ÖÖÃÖ®ÖÖë êú ¯ÖÏ׿ÖÖÖ ¯ÖÏ´ÖãÖÖë úß ²Öîšüú ŸÖ£ÖÖ
êú‡Ô†Öêüß†Ö‡Ô (úÖê׸üµÖÖ ¯ÖÖêÃü) ÃÖê ˆ““ÖßָüßµÖ ×¿ÖÂü´ÖÓ›ü»Ö
êú ¤üÖî¸êü •ÖîÃÖê ´ÖÆüŸ¾Ö¯ÖæÖÔ †Ö׬ÖúÖ׸üú úÖµÖÔÎú´ÖÖë úÖ Öš®ü Ö
†Öî¸ü †ÖµÖÖê•Ö ®Ö ×úµÖÖ ÖµÖÖ Æîü…
11.11 ‡ÃÖ †úÖ¤ü´Öß êú ÃÖÓúÖµÖ ×¾Ö³ÖÖÖ úß ×¾Ö׳֮Ö
ÃÖ×´ÖןֵÖÖë ´Öë µÖÖêÖ¤üÖ ®Ö ¤êüŸÖê Æïü וÖÃÖÃÖê ¯ÖÏÖîªÖê×Öúß, ¯ÖÏ׿ÖÖÖ,
›üÖú ® ÖßןÖ, × ®ÖµÖÖê•Ö ®Ö †Öפü •ÖîÃÖê ×¾ÖÂÖµÖÖë ´Öë ® ÖßןÖÖŸÖ
× ®ÖÖÔµÖ »Öê ®Öê êú ×»Ö‹ †Ö¤üÖ® Ö ¯ÖÏÖ¯ŸÖ ÆüÖêŸÖê Æïü…
53

Rafi Ahmed Kidwai National Postal Academy
11.5 Rafi Ahmed Kidwai National Postal
Academy, Ghaziabad is the apex training
institute of the Department of Posts for meeting
the training needs of the managerial cadres of
the organization. It is also a Central Training
Institute recognized by the Department of
Personnel & Training, Government of India.
Till 31.10.2011 the Academy was known as
Postal Staff College, India (PSCI).
11.6 The main objective of the Academy is
to impart induction and in-service training to
the officers of the Indian Postal Service, Postal
Service Group ‘B’ and Accounts Officers
working in the Department. The Academy
conducts 2-year induction training for the IPoS
Probationers recruited through Union Public
Service Commission and mid-career training
programmes like Executive Development
Programme, Management Development
Programme and Advanced Development
Programme for officers of the Department
having 7-10 years, 15-20 years and 25+ years
of service respectively.
11.7 RAKNPA designs and runs special
courses to fulfill training needs of other
Departments of Govt. of India and PSUs of
Central Government in areas of common
interest. Courses on Right to Information
Act, disciplinary and vigilance matters
are conducted regularly for Central Govt.
Officers and Officers working in Public Sector
Undertakings.
11.8 The Academy organizes international
training programmes on behalf of the Ministry
of External Affairs, Govt. of India under its
ITEC/SCAAP funding. It has now started
holding training programmes under the
scheme Africa India Forum Summit (AIFS) –
II with the support of the Ministry of External
Affairs, Govt. of India. In 2011-12, three
programmes under ITEC/SCAAP and one
programme under AIFS-II were scheduled.
Out of this, two international programmes have
been conducted in September & December,
2011 under ITEC; remaining programmes are
to be held in March 2012.
11.9 The Academy conducts both On-
Campus & Off-Campus training programmes.
Off-campus programmes are judicially
interspaced with on-campus programmes
in the Academy’s calendar to widen the
Academy’s reach. Five such off-campus
programmes on various subjects have been
conducted during April-December 2011. Till
December 2011, altogether 750 officers have
been trained by this academy in 39 on-campus
& off-campus programmes.
11.10 RAKNPA has organized & hosted
important official events such as visit of a
high level delegation from KEOTI (Korea
Post), meeting of Training Heads of Postal
Administrations of South Asian Nations in
this year ensuring maximum utilization of its
infrastructure and promotion of international
cooperation in the field of training.
11.11 The faculty of the Academy contributes
in various committees of the Department
giving inputs for taking policy decisions in
subjects such as Technology, Training, Postal
Policy, Planning etc.
54

†¬µÖÖµÖ 12
×¾Ö¢ÖßµÖ ¯ÖϲÖÓ¬Ö®Ö
12.1 ³ÖÖ¸üŸÖßµÖ ›üÖú †¯Ö®Öê ¸üÖÂÒü¾µÖÖ¯Öß ® Öêü¾ÖÔú êú
´ÖÖ¬µÖ´Ö ÃÖê ¤êü¿Ö êú ¯ÖÏŸµÖêú ® ÖÖÖ׸üú úÖê ×ú±úÖµÖŸÖß ¤üÖ´ÖÖë
¯Ö¸ü ›üÖú ÃÖã×¾Ö¬ÖÖ‹Ó ÃÖã»Ö³Ö ú¸üÖŸÖÖ Æîü… ›üÖú ÃÖê¾ÖÖ‹Ó ¯ÖϤüÖ®Ö
ú¸®ü Öê êú †×ŸÖ׸üŒŸÖ ›üÖú‘Ö¸ü ³ÖÖ¸üŸÖ ÃÖ¸üúÖ¸ü êú †® µÖ
´ÖÓ¡ÖÖ»ÖµÖÖë/×¾Ö³ÖÖÖÖë/†® µÖ ÃÖÓÖšü ®ÖÖë úß †Öê¸ü ÃÖê ²Ö“ÖŸÖ ²Öïú,
¯Öë¿Ö® Ö ³ÖãÖŸÖÖ ®Ö, ²Ö“ÖŸÖ-¯Ö¡ÖÖë úß ×²ÖÎúß †Öפü •ÖîÃÖß ‹•ÖëÃÖß
ÃÖê¾ÖÖ‹Ó ³Öß ¯ÖϤüÖ® Ö ú¸üŸÖÖ Æîü…
12.2 ¾ÖÂÖÔ 2010-11 êú ¤üÖî¸üÖ® Ö ²Ö“ÖŸÖ ²Öïú ŸÖ£ÖÖ
²Ö“ÖŸÖ ¯Ö¡ÖÖêÓ êú ¯ÖÖ׸üÁÖ×´Öú ÃÖ×ÆüŸÖ †Ù•ÖŸÖ ãú»Ö ¸üÖ•ÖþÖ
69623.32 ×´Ö×»ÖµÖ® Ö ¹ý. £ÖÖ ŸÖ£ÖÖ ‹•ÖëÃÖß úÖµÖÔ êú ×»Ö‹
†® µÖ ´ÖÓ¡ÖÖ»ÖµÖÖë/×¾Ö³ÖÖÖÖë ÃÖê ¯ÖÏÖ¯ŸÖ ãú»Ö ¸üÖ×¿Ö (¾ÖÃÖæ»Öß)
4857.21 ×´Ö×»ÖµÖ ®Ö ¹ý. £Öß… ׯ֔û»Öê ¾ÖÂÖÔ êú 133469.41
×´Ö×»ÖµÖ® Ö ¹ý. êú ¾µÖµÖ úß ŸÖã»Ö ®ÖÖ ´ÖêÓ ¾ÖÂÖÔ 2010-11 ÆêüŸÖã
ÃÖú»Ö úÖµÖÔúÖ¸üß ¾µÖµÖ 137936.69 ×´Ö×»ÖµÖ ®Ö ¹ý. £ÖÖ
(†£ÖÖÔŸÖË »ÖÖ³ÖÖ 3.35% úß ¾Öéרü)… µÖÆü ¾Öéרü ´ÖãµÖ ºþ¯Ö
ÃÖê ´ÖÆÓüÖÖ‡Ô ³Ö¢Öê/´ÖÆÓüÖÖ‡Ô ¸üÖÆüŸÖ ŸÖ£ÖÖ ¯Öë¿Ö ®Ö ¯ÖϳÖÖ¸ü †Öפü êú
³ÖãÖŸÖÖ ®Ö êú úÖ¸üÖ Æãü‡Ô… ¾ÖêŸÖ ®Ö ŸÖ£ÖÖ ¯Öë¿Ö ®Ö ¯ÖϳÖÖ¸ü ´Öë ¾Öéרü
ÆüÖê ®Öê êú ²ÖÖ¾Ö•Öæ¤ü ×¾Ö³ÖÖÖ úÖ ‘ÖÖüÖ ×¯Ö”û»Öê ¾ÖÂÖÔ êú (2009-
10) êú 66413.04 ×´Ö×»ÖµÖ ®Ö ¹ý. êú ‘ÖÖêü úß ŸÖã»Ö® ÖÖ ´Öë
63456.16 ×´Ö×»ÖµÖ ®Ö ¹ý. £ÖÖ…
* ‡ÃÖ´ÖêÓ ¯ÖÖÃÖ¯ÖÖêÔü †Ö¾Öê¤ü ®Ö ¯Ö¡Ö, ¯ÖÖÃÖ¯ÖÖêÔü ¿Öã»ú ×üúü, êú ®¦üßµÖ ³ÖŸÖá ¿Öã»ú ×üúü, † ®µÖ ›üÖú ¯ÖÏ¿ÖÖÃÖ® ÖÖêÓ †Öפü ÃÖê ¯ÖÏÖÛ¯ŸÖµÖÖêÓ êú ×»Ö‹ ›üÖú ×¾Ö³ÖÖÖ
«üÖ¸üÖ ¯ÖÏÖ¯ŸÖ ÃÖê¾ÖÖ ¯ÖϳÖÖ¸ü ¿ÖÖ×´Ö»Ö Æîü… ›üÖú-×üúüÖêÓ êú ×¾ÖÎúµÖ ´ÖêÓ ›üÖú-×üúü, ÃÖê¾ÖÖ ×üúÖêÓü úÖ ×¾ÖÎúµÖ ¿ÖÖ×´Ö»Ö Æîü…
** ‡ÃÖ´Öë »ÖêÖÖ ¾Ö »ÖêÖÖ¯Ö¸üßÖÖ, ×ÃÖ×¾Ö»Ö †×³ÖµÖÖÓסÖúß, ú´ÖÔ“ÖÖ׸üµÖÖêÓ úÖê ÃÖã×¾Ö¬ÖÖ‹Ó, »ÖêÖ ®Ö-ÃÖÖ´ÖÖÏß ŸÖ£ÖÖ ´Öã¦üÖ †Öפü ¿ÖÖ×´Ö»Ö Æîü…
55

Chapter 12
FINANCIAL MANAGEMENT
12.1 The Department of Posts provides postal
services to the public through a nation wide
network of Post Offices. Besides providing purely
postal services, post offices perform agency
functions like Savings Bank, payment of pension,
sale of Cash Certificates etc. on behalf of other
Ministries/ Departments of the Government of
India/ Other Organizations.
12.2 The total revenue earned including
remuneration for SB & SC work during the year
2010-2011 was ` 69623.32 million and the amount
received from other Ministries/ Departments
as Agency charges (recoveries) was ` 4857.21
million. Gross working expenditure for the year
2010-2011 was ` 137936.69 million against the
previous year’s expenditure of ` 133469.41 million
(i.e. an increase of about 3.35 %. The increase was
mainly due to payment of Dearness Allowance/
Dearness Relief and payment of Pensionary
charges etc. In spite of the increase in salaries
and Pensionary charges, deficit of the Department
was ` 63456.16 million as against the previous
year (2009-10) deficit of ` 66413.04 million.
* This includes service charges retained by the Department of Posts from sale of Passport Application Forms, Passport Fee Stamps, Central
Recruitment Fee Stamps, receipts from other Postal Administrations etc. Sale of stamps includes sale of Postage stamps, service stamps.
** This includes Audit and Accounts, Civil Engineering, Amenities to staff, Stationery and Printing etc.
56

* ‡ÃÖ´Öë פü»»Öß ¯ÖÏ¿ÖÖÃÖ® Ö êú Öî¸ü-›üÖú-×üúüÖêÓ êú ×¾ÖÎúµÖ ¯Ö¸ü ú´Öß¿Ö® Ö,ÃÖî× ® Öú ›üÖú ÃÖê¾ÖÖ »ÖêÖÖ ŸÖ£ÖÖ † ® µÖ ÃÖÓ²ÖÓ×¬ÖŸÖ ×¾Ö³ÖÖÖÖë ß ¾ÖÃÖæ×»ÖµÖÖÓ †Öפü
¿ÖÖ×´Ö»Ö Æîü…
12.3 ×¾Ö³ÖÖÖ úß †Ù•ÖŸÖ ¸üÖ×¿Ö ‘¾ÖÃÖæ×»ÖµÖÖÓê’ ŸÖ£ÖÖ ‘¸üÖ•ÖþÖ
¯ÖÏÖÛ¯ŸÖµÖÖë’ êú ºþ¯Ö ´Öë Æîü… ŸÖÖ×»ÖúÖ 7 ´ÖêÓ ˆÛ»»Ö×ÖŸÖ
‘¾ÖÃÖæ×»ÖµÖÖÓ’ † ® µÖ ×¾Ö³ÖÖÖÖë ŸÖ£ÖÖ ÃÖÓÖš® ü ÖÖë úß †Öê¸ü ÃÖê ¯ÖϤüÖ® Ö
úß Ö‡Ô ‹•ÖëÃÖß ÃÖê¾ÖÖ†ÖêÓ ÆêüŸÖã ×¾Ö³ÖÖÖ «üÖ¸üÖ †Ù•ÖŸÖ ú´Öß¿Ö® Ö
úÖê ¤ü¿ÖÖÔŸÖß Æîü ŸÖ£ÖÖ ‘¸üÖ•ÖÃ¾Ö ¯ÖÏÖÛ¯ŸÖµÖÖÓ’ ›üÖú ¾ÖßÖã†Öë êú
×¾ÖÎúµÖ, ´Ö ® Ö߆Öò›Ôü¸ü ŸÖ£ÖÖ ³ÖÖ¸üŸÖßµÖ ¯ÖÖêÃü»Ö †Öò›Ôü¸ü ¯Ö¸ü
ú´Öß¿Ö® Ö, † ® µÖ ¯ÖÏß×´ÖµÖ´Ö ÃÖê¾ÖÖ†ÖêÓ ÃÖê ¯ÖÏÖÛ¯ŸÖµÖÖÓ, ²Ö“ÖŸÖ ²Öïú
ŸÖ£ÖÖ ²Ö“ÖŸÖ-¯Ö¡Ö úÖµÖÔ êú ¯ÖÖ׸üÁÖ×´Öú †Öפü êú úÖ¸üÖ Æîü…
×¾Ö¢ÖßµÖ ¾ÖÂÖÔ 2010-11 êú ¤üÖî¸üÖ® Ö ×¾Ö³ÖÖÖ úÖ ‘ÖÖüÖ ×¾ÖÖŸÖ
¾ÖÂÖÔ êú 66413.04 ×´Ö×»ÖµÖ ® Ö ¹ý. êú ‘ÖÖêü úß ŸÖã»Ö® ÖÖ ´Öë
63456.16 ×´Ö×»ÖµÖ ® Ö ¹ý. ¸üÆüÖ, •ÖÖê×ú ׯ֔û»Öê ¾ÖÂÖÔ úß
ŸÖã»Ö ® ÖÖ ´Öë 4.45% ú´Ö Æîü…
12.4 ¾ÖÂÖÔ êú ¤üÖî¸üÖ ® Ö ×¾Ö¢Ö ´ÖÓ¡ÖÖ»ÖµÖ «üÖ¸üÖ ‘úÖµÖÔúÖ¸üß
¾µÖµÖ’ ŸÖ£ÖÖ ‘¯ÖæÓ•ÖßÖŸÖ ¯Ö׸ü¾µÖµÖ’ êú ×»Ö‹ ˆ¯Ö»Ö²¬Ö ú¸üÖ‡Ô
Ö‡Ô × ® Ö׬ֵÖÖêÓ úÖ ÃÖ´Öã×“ÖŸÖ ˆ¯ÖµÖÖêÖ ×úµÖÖ ÖµÖÖ… ÃÖ¸ü¯»ÖÃÖ
×® Ö×¬Ö úÖê ×¾Ö¢Ö ´ÖÓ¡ÖÖ»ÖµÖ úÖê ÃÖ´ÖµÖ ¯Ö¸ü †³µÖÙ¯ÖŸÖ ú¸ü פüµÖÖ
ÖµÖÖ… ‹êÃÖÖ ¯ÖϳÖÖ¾Öß ²Ö•Öü × ® ÖµÖÓ¡ÖÖ ŸÖ£ÖÖ ´ÖÖ×ÃÖú †Ö¬ÖÖ¸ü
¯Ö¸ü úÖµÖÔ úß ¯ÖÏÖ×ŸÖ úß ´ÖÖ® ÖßüظüÖ ÃÖê ÃÖÓ³Ö¾Ö Æãü†Ö…
57

* This includes Commission on sale of Non-Postal stamps of Delhi Administration, Recoveries from Army Postal Service Accounts and
other Government Departments etc.
12.3 The earnings of the Department are
in the form of ‘Recoveries’ and ‘Revenue
Receipts’. The item ‘Recoveries’ mentioned in
Table 6 represents the amount of commission
earned by the Department for agency functions
done on behalf of other Departments and
Organizations and ‘Revenue Receipts’ are on
account of sale of Postal articles, commission
on money orders and Indian Postal Orders,
receipts from other premium services,
remuneration for Saving Bank and Saving
Certificates work etc. During the financial
year 2010-11, the deficit of the Department
was ` 63456.16 million against the previous
year’s deficit of ` 66413.04 million, which is a
decrease from last year by 4.45%.
12.4 The funds made available by the
Ministry of Finance for ‘Working Expenses’
and ‘Capital Outlay’ during the year were
appropriately utilized during the year. Surplus
funds were surrendered in time to the Ministry
of Finance. This was made possible through
effective budgetary control and monitoring
progress of expenditure on monthly basis.
58

×ü¯¯ÖÖß : ˆ¯Ö¸üÖêŒŸÖ »ÖêÖÖ¿ÖßÂÖÔ 2552 ŸÖ£ÖÖ 4552 ¯Öæ¾ÖÖì¢Ö¸ü Öê¡Ö êú ×¾ÖúÖÃÖ êú ×»Ö‹ ¾µÖµÖ úß ¸üÖ×¿Ö êú ¯ÖÏÖ¾Ö¬ÖÖ® Ö úÖê × ® Ö¬ÖÖÔ¸üÖ ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ Æîü… ‡ÃÖ
¿ÖßÂÖÔ êú »Ö‘Öã ¾µÖµÖ úÖê †ÓŸÖŸÖ- Îú´Ö¿Ö: ×¾Ö³ÖÖÖ êú ÃÖÓÖŸÖ »ÖêÖÖ ¿ÖßÂÖÔ 3201 ŸÖ£ÖÖ 5201 ´Öë ÃÖÛ´´Ö×»ÖŸÖ/¤ü•ÖÔ ×úµÖÖ ÖµÖÖ Æîü…
¯ÖæÓ•ÖßÖŸÖ ¯Ö׸ü¾µÖµÖ
12.5 ¾ÖÂÖÔ 2010-11 êú ¤üÖî¸üÖ ® Ö × ® ÖµÖŸÖ ¯Ö׸üÃÖÓ¯Ö×¢ÖµÖÖë ¯Ö¸ü
Æãü†Ö ¾µÖµÖ 2737.28 ×´Ö×»ÖµÖ® Ö ¹ý. £ÖÖ ×•ÖÃÖ´ÖêÓ ÃÖê 7% ³Öæ×´Ö
ŸÖ£ÖÖ ³Ö¾Ö ® ÖÖêÓ ¯Ö¸ü, 90% ›üÖú ÃÖê¾ÖÖ†ÖêÓ êú µÖÖÓסÖúßú¸üÖ
ŸÖ£ÖÖ ˆ® Öêú †Ö¬Öã× ® Öúßú¸üÖ ¯Ö¸ü †Öî¸ü 3% ´Öê»Ö ´ÖÖêü¸ü
ÃÖê¾ÖÖ†ÖêÓ ŸÖ£ÖÖ †® µÖ ¯Ö¸ü £ÖÖ… × ® ÖµÖŸÖ ¯Ö׸üÃÖÓ¯Ö×¢ÖµÖÖêÓ ¯Ö¸ü ÃÖú»Ö
¯ÖæÓ•Öß ê ´Öæ»µÖ ´Öë ¾ÖÂÖÔ êú †ÓŸÖ ŸÖ 2737 ×´Ö×»ÖµÖ® Ö ºþ.
úß ¾Öéרü Æãü‡Ô… ¾ÖÂÖÔ êú †ÓŸÖ ŸÖú ×® Ö¾Ö»Ö ¯ÖÏÖÖ´Öß × ® ÖµÖŸÖ
¯Ö׸üÃÖÓ¯Ö×¢Ö ´Öæ»µÖ 25152 ×´Ö×»ÖµÖ® Ö ¹ý. £ÖÖ…
59

* N.B. The Account Head 2552 and 4552 appearing above are meant to earmark the Expenditure Provision for development
of North East Region. The Expenditure under the Head is finally merged/booked to the relevant Account Head 3201 and 5201
respectively of the Department.
Capital Outlay
12.5 The expenditure on fixed assets in the
year 2010-11 was ` 2737.28 million, of which
7% was on Land and Buildings, 90% on
Mechanization and Modernization of Postal
Services and 3% on Mail Motor Vehicles and
others. The value of gross Capital on fixed
assets rose by ` 2737 million at the end of
the year. The net progressive fixed asset value
upto the end of the year was ` 25152 million.
60

ÃÖê¾ÖÖ†Öë Ûúß »ÖÖÝÖŸÖ
12.6 ×¾Ö³ÖÖÖ “ÖÖ»Öæ ¯ÖÏÖîªÖê×Öúß ¯ÖϵÖÖêÖ úÖµÖÔÎú´Ö êú »ÖÖ³ÖÖë úÖ ˆ¯ÖµÖÖêÖ ú¸üŸÖê Æãü‹ †¯Ö® Öß »ÖÖÖŸÖ × ® Ö¬ÖÖÔ¸üÖ úß ×¾Ö×¬Ö úÖê
¯Öã® Ö: ÃÖÓ¸ü×“ÖŸÖ ú¸ü ® Öê úß ¯ÖÏ×ÎúµÖÖ ´Öë Æîü…
61

Cost of Services
12.6 Department is in process of re-structuring its costing methodology utilizing the benefits
of ongoing technology induction programme.
62

†¬µÖÖµÖ 13
ÃÖŸÖÛÔúŸÖÖ ÛúÖµÖÔÛú»ÖÖ¯Ö
13.1 ›üÖú ×¾Ö³ÖÖÖ ´Öë ÃÖד־Ö, ›üÖú ×¾Ö³ÖÖÖ úß
†¬µÖÖŸÖÖ ´Öë ® Ö‡Ô ×¤ü»»Öß ´ÖãµÖÖ»ÖµÖ ´Öë ‹ú ¯ÖæÖÔ ×¾Öú×ÃÖŸÖ
ÃÖŸÖÔúŸÖÖ Ã£ÖÖ¯Ö ® ÖÖ Æîü… ÃÖד־Ö, ›üÖú ×¾Ö³ÖÖÖ úß ÃÖÆüÖµÖŸÖÖ
êú ×»Ö‹ ˆ¯Ö ´ÖÆüÖ× ® Ö¤êü¿Öú (ÃÖŸÖÔúŸÖÖ) Æîü, •ÖÖê ×ú ×¾Ö³ÖÖÖ
êú ´ÖãµÖ ÃÖŸÖÔúŸÖÖ †×¬ÖúÖ¸üß (ÃÖß¾Ö߆Öê) ÆîüÓ… ´ÖãµÖ ÃÖŸÖÔúŸÖÖ
†×¬ÖúÖ¸üß ÃÖŸÖÔúŸÖÖ ÃÖÓ²ÖÓ¬Öß ÃÖ³Öß ´ÖÖ´Ö»ÖÖë ´Öë ÃÖ×“Ö¾Ö êú
×¾Ö¿ÖêÂÖ ÃÖÆüÖµÖú êú ºþ¯Ö ´Öë úÖµÖÔ ú¸üŸÖê Æïü †Öî¸ü ›üÖú
×¾Ö³ÖÖÖ ŸÖ£ÖÖ ´ÖãµÖ ÃÖŸÖÔúŸÖÖ †ÖµÖÖêÖ (ÃÖß¾ÖßÃÖß) êú ²Öß“Ö
ú›Íüß úÖ úÖ´Ö ú¸üŸÖê Æïü… êú® ¦üßµÖ ÃÖŸÖÔúŸÖÖ †×¬ÖúÖ¸üß úß
ÃÖÆüÖµÖŸÖÖ êú ×»Ö‹ ´ÖãµÖÖ»ÖµÖ ´Öë ‹ú ×® Ö¤êü¿Öú (ÃÖŸÖÔúŸÖÖ),
ŸÖß ® Ö ÃÖÆüÖµÖú ´ÖÆüÖ× ® Ö¤êü¿Öú †Öî¸ü ‹ú ›êüÃú †×¬ÖúÖ¸üß Æïü…
‡ÃÖêú †»ÖÖ¾ÖÖ, ÆüÖ× ® Ö †Öî¸ü ¬ÖÖêÖÖ¬Ö›Íüß êú ´ÖÖ´Ö»ÖÖë úß •ÖÖÓ“Ö
ú¸® ü Öê, ¸üÖ•ÖÃ¾Ö úß “ÖÖê¸üß úÖ ¯ÖŸÖÖ »ÖÖÖ® Öê ŸÖ£ÖÖ † ® µÖ ¯ÖÏúÖ¸ü
êú †® ÖÖ“ÖÖ¸üÖë úß •ÖÖÓ“Ö êú ×»Ö‹ ´ÖãµÖÖ»ÖµÖ ´Öë ‹ú •ÖÖÓ“Ö
¯ÖϳÖÖÖ †Öî¸ü êú® ¦üßµÖ •ÖÖÓ“Ö ¤ü»Ö Æîü…
13.3 ´ÖãµÖ ÃÖŸÖÔúŸÖÖ †×¬ÖúÖ¸üß × ® Ö¾ÖÖ¸üú ÃÖŸÖÔúŸÖÖ êú
‹ú ³ÖÖÖ êú ºþ¯Ö ´Öë ÃÖÓ¾Öê¤ü ®Ö¿Öß»Ö Ã£ÖÖ® ÖÖë úÖ × ® ÖµÖ×´ÖŸÖ †Öî¸ü
†“ÖÖ ® Öú × ® Ö¸üßÖÖ ú¸ ® Öê, ‹êÃÖß úÖµÖÔ×¾Ö׬ֵÖÖë úß ÃÖ´ÖßÖÖ
ú¸® ü Öê †Öî¸ü ˆ ® Æëü ¤üÖêÂÖ¸ü×ÆüŸÖ ²Ö® ÖÖ® Öê êú ×»Ö‹ ³Öß ×•Ö´´Öê¤üÖ¸ü Æîü
×•Ö ® Ö´Öë ³ÖÏÂüÖ“ÖÖ¸ü µÖÖ ú¤üÖ“ÖÖ¸ü úß †Ö¿ÖÓúÖ ÆüÖê… ¾Öê ×¾Ö³ÖÖÖ
†Öî¸ü ‡ÃÖêú ±úß»›ü úÖµÖÖÔ»ÖµÖÖë ´Öë ³ÖÏÂüÖ“ÖÖ¸ü †Öî¸ü ¤æüÃÖ¸êü
¯ÖÏúÖ¸ü êú † ® ÖÖ“ÖÖ¸üÖë úß ¸üÖêú£ÖÖ´Ö †Öî¸ü ‡® ÖúÖ ¯ÖŸÖÖ »ÖÖÖ®Öê
êú ×»Ö‹ ³Öß ˆ¢Ö¸ü¤üÖµÖß Æïüü…
13.4 ³ÖÏÂüÖ“ÖÖ¸ü ¯ÖϾÖÖ Öê¡ÖÖë úß ¯ÖÆü“ÖÖ ® Ö ŸÖ£ÖÖ ˆ ® Öêú
ÃÖ´ÖÖ¬ÖÖ® Ö êú ×»Ö‹ úÖµÖÔ µÖÖê•Ö® ÖÖ úÖ × ® Öºþ¯ÖÖ ×úµÖÖ ÖµÖÖ Æîü
וÖÃÖê ¯ÖÏ“ÖÖ»Ö ® Ö ŸÖ£ÖÖ ¯ÖÏ¿ÖÖÃÖ× ® Öú úÖµÖÖÔ»ÖµÖÖë ´Öë ×ÎúµÖÖÛ ® ¾ÖŸÖ
×úµÖÖ •ÖÖ ¸üÆüÖ Æîü…
13.2 ÃÖÙú»Ö, Öê¡ÖßµÖ †Öî¸ü ×›ü×¾Ö•Ö® Ö»Ö ÃŸÖ¸ü ¯Ö¸ü ÃÖŸÖÔúŸÖÖ
ÃÖÓ²ÖÓ¬Öß úÖµÖÔ ‡® Öêú ¯ÖÏ´ÖãÖ µÖÖ× ® Ö ´ÖãµÖ ¯ÖÖêÃü´ÖÖÃü¸ü •Ö®Ö¸ü»Ö,
Öê¡ÖßµÖ ¯ÖÖêÃü´ÖÖÃü¸ü •Ö® Ö¸ü»Ö †Öî¸ü ×›ü×¾Ö•Ö® Ö»Ö †¬µÖÖ «üÖ¸üÖ
†¯Ö® Öê ÃÖ´ÖÖÏ úÖµÖÖí †Öî¸ü ˆ¢Ö¸ü¤üÖ×µÖŸ¾ÖÖë êú Æüß ‹ú ³ÖÖÖ êú
ºþ¯Ö ´Öë ×ú‹ •ÖÖŸÖê Æïü…
63

Chapter 13
VIGILANCE ACTIVITIES
13.1 The Department of Posts has in place a
full-fledged vigilance set up, at its headquarters
at New Delhi, headed by the Secretary (Posts)
who is assisted by the Deputy Director General
(Vigilance), who is the Chief Vigilance Officer
(CVO) of the Department. The CVO acts as
the Special Assistant to the Secretary in all
matters pertaining to vigilance and provides
a link between the Department of Posts and
the Central Vigilance Commission (CVC). The
CVO is assisted by a Director (Vigilance), three
Assistant Directors General and one Desk
Officer at the Headquarter. Besides, there
is also an Investigation Wing and a Central
Checking Squad for investigation into loss and
fraud cases, checking of leakage of revenue
and other malpractices.
13.2 At the Circle, Regional and Divisional
levels, vigilance related functions are
discharged by heads of these units, viz. Chief
Postmaster General, Regional Postmaster
General and Divisional Heads, as part of their
overall duties and responsibilities.
13.3 As a part of preventive vigilance, the
CVO arranges regular and surprise inspections
of sensitive spots, reviews and streamlines
procedures, which appear to afford scope for
corruption or misconduct, initiate measures for
prevention, detection of corruption and other
malpractices in the Department and its field
offices.
13.4 An Action Plan for identification of
Corruption Prone Areas and their mitigation
has been drawn up which is being implemented
in operative and administrative offices.
64

14.1 ›üÖú ×¾Ö³ÖÖÖ ´Öë ׿ÖúÖµÖŸÖÖë êú ¯ÖÓ•Ößú¸üÖ úß
¯ÖÏÖÖ»Öß †Ö´Ö •Ö ÖŸÖÖ êú ×»Ö‹ ÃÖã»Ö³Ö Æî… ¯ÖÏŸµÖêú ›üÖú‘Ö¸ü
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ºþ¯Ö ´Öë úÖ´Ö ú¸üŸÖÖ Æîü… ×¾Ö³ÖÖÖ «üÖ¸üÖ ‡ÃÖúß ¾Öê²ÖÃÖÖ‡ü
www.indiapost.gov.in ¯Ö¸ü †Ö® ò Ö»ÖÖ‡ ® Ö ×¿ÖúÖµÖŸÖë
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Ö‡Ô Æîü…
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•Ö®Ö ׿ÖÛúÖµÖŸÖêÓ
14.2 ×¾Ö³ÖÖÖ ´Öë †¯Ö®Öß ÃÖê¾ÖÖ†Öë Ûúß ²ÖÖ²ÖŸÖ »ÖÖêú
׿ÖúÖµÖŸÖÖë êú ×®Ö¯ÖüÖ®Ö êú ×»Ö‹ ‹ú ÃÖã¾µÖ¾ÖÛÃ£ÖŸÖ ¯ÖÏÖÖ»Öß
Æîü… ÖãÖ¾Ö¢ÖÖ¯ÖϤü ÃÖê¾ÖÖ ÃÖã× ® ÖÛ¿“ÖŸÖ ú¸® ü Öê ŸÖ£ÖÖ »ÖÖêú ׿ÖúÖµÖŸÖÖë
úÖ ¿Öß‘ÖÐ × ® Ö¯ÖüÖ® Ö ú¸ü ® Öê êú ×»Ö‹ ‹ú ¯ÖϲÖÖê¬Ö® Ö ¯ÖÏÖÖ»Öß
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×¾Ö³ÖÖÖ ´Öë ÖÏÖÆüú ÃÖê¾ÖÖ ÃÖÓ²ÖÓ¬Öß †¾ÖÃÖÓ¸ü“Ö ® ÖÖ úÖê ÃÖã¥üœÍü ²Ö ® ÖÖ®Öê
êú ˆ¯ÖÖµÖ ×ú‹ Ö‹ Æïü… ÃÖ³Öß ×¿ÖúÖµÖŸÖÖë úß •ÖÖÓ“Ö ÃÖ³Öß
ßָüÖë (›üÖú‘Ö¸ü, ×›ü¾Öß•Ö ® Ö, Öê¡Ö, ÃÖÙú»Ö ŸÖ£ÖÖ × ® Ö¤êü¿ÖÖ»ÖµÖ)
¯Ö¸ü úß •ÖÖŸÖß Æîü… ׿ÖúÖµÖŸÖÖë êú × ® Ö¯ÖüÖ ® Ö êú ×»Ö‹ •ÖÖÓ“Ö
úß •ÖÖŸÖß Æîü †Öî¸ü µÖפü ×úÃÖß ú´ÖÔ“ÖÖ¸üß «üÖ¸üÖ Ö»ÖŸÖ ¤êüÖ-
³ÖÖ»Ö êú úÖ¸üÖ ÆüÖ× ® Ö ¯ÖÖ‡Ô •ÖÖŸÖß Æîü ŸÖÖê ×¾Ö³ÖÖÖßµÖ ×® ÖµÖ´ÖÖë
êú ŸÖÆüŸÖ ˆÃÖ ú´ÖÔ“ÖÖ¸üß êú ×Ö»ÖÖ±ú ײ֮ ÖÖ ×úÃÖß “Öæú êú
úÖµÖÔ¾ÖÖÆüß úß •ÖÖŸÖß Æîü… ‹êÃÖß •ÖÖÓ“Ö êú ¤üÖî¸üÖ® Ö ÃÖê¾ÖÖ ´Öë
úÖê‡Ô ú´Öß úß ³Öß •ÖÖÓ“Ö ¯Ö›ÍüŸÖÖ»Ö úß •ÖÖŸÖß Æîü †Öî¸ü ˆÃÖ´Öë
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14.3 ´ÖÖî•Öæ¤üÖ ú´¯µÖæü¸üßéúŸÖ ÖÏÖÆüú ÃÖê¾ÖÖ êú ® ¦ü
(ÃÖßÃÖßÃÖßÃÖß) ÃÖÖò°ü¾ÖêµÖ¸ü úÖ †Ö¿ÖÖê×¬ÖŸÖ ºþ¯Ö 20.12.2010
úÖê ¯ÖÏ“ÖÖ×»ÖŸÖ ×úµÖÖ ÖµÖÖ… ›üÖú ×¾Ö³ÖÖÖ ´Öë ׿ÖúÖµÖŸÖ
×® Ö¯ÖüÖ® Ö ¯ÖÏÖÖ»Öß úÖê ÃÖê¾ÖÖê¢Ö´Ö ׿ÖúÖµÖŸÖ ¯ÖÏ×ÎúµÖÖ ´Öë ²Ö¤ü»Ö®Öê
65
úß †¯ÖêÖÖ†Öë úÖê ¬µÖÖ ® Ö ´Öë ¸üÖŸÖê Æãü‹ ® Ö‡Ô ¯ÖÏÖÖ»Öß ŸÖîµÖÖ¸ü
úß Ö‡Ô £Öß… †ªŸÖ® Ö ÃÖßÃÖßÃÖßÃÖß ¯ÖÏÖÖ»Öß ´Öë ²ÖÆãüŸÖ ÃÖß ® Ö‡Ô
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® Ö Ö‡Ô ×¿ÖúÖµÖŸÖÖë úß ²ÖêÆüŸÖ¸ü ´ÖÖò×® ÖüظüÖ ‹¾ÖÓ ¿Öß‘ÖÐ × ® Ö¾ÖÖ¸üÖ
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® ÖÖ ŸÖ£ÖÖ ”ûÖêüß, ²Ö›Íüß †£Ö¾ÖÖ ´ÖÆüŸ¾Ö¯ÖæÖÔ ×¿ÖúÖµÖŸÖÖë êú ºþ¯Ö
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(›ü߆Öê¯Öß•Öß), ¸üÖÂÒü¯Ö×ŸÖ ÃÖד־ÖÖ»ÖµÖ ´Öë ¯ÖÏÖ¯ŸÖ ÆüÖê ® Öê ¾ÖÖ»Öß
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Chapter 14
PUBLIC GRIEVANCES
14.1 The system of registration of
complaints in the Department of Posts is
readily accessible to the public. Each Post
Office works as a receiving point for complaints.
The Department has also introduced a facility
for customers to register complaints online at
its website www.indiapost.gov.in.
14.2 The Department has a well laid out
procedure for handling public grievances for its
services. A monitoring mechanism to ensure
quality of services and prompt redressal of
public grievances is in place. Steps have
been taken to strengthen the customer care
infrastructure in the Department by adopting
modern technology. All complaints are looked
into at all levels (Post Offices, Divisions,
Regions, Circles and Directorate). An enquiry
is initiated to redress the grievances and if the
loss has occurred due to improper handling by
an employee, action under Departmental rules
is taken against the employee at fault. During
such an inquiry shortcomings in the service
are also looked into and rectified.
14.3 On 20.12.2010, a modified version
of the existing Computerized Customer
Care Centre (CCCC) software was made
operational. The new system was designed
keeping in view the requirements for making
the Grievance Redress Mechanism in the
Department of Posts Sevottam compliant.
New features such as automatic generation of
acknowledgement; escalation of unresolved
complaints to next higher administrative level
for better monitoring and quicker redressal;
differentiation of complaints into minor, major
or critical; automatic generation of reply to
the complainant on completion of inquiry;
provision for feedback of complainant; etc
have been incorporated in the updated
Sevottam compliant CCC System. Presently,
10,058 Computerized Customer Care
Centres (CCCCs) have been established in
the Post Offices, Speed Post Centres and
Divisional / Regional / Circle Headquarters
across the country for online exchange of
information amongst all the units for speedy
redressal of public grievances. At present
117 Computerized Customer Care Centres
are operational in the North East Circle and
203 Computerized Customer Care Centres
are functioning in Assam Circle. The network
covers all Head Post Offices in the country with
the objective of providing easy and speedy
access to information and help required by
the customer, apart from the redressal of
grievances.
14.4 Department of Posts is also operating
Central Public Grievance Redressal and
Monitoring System (CPGRAMS) to handle
complaints received in DAR&PG, Department
66

úÖê ‡ÃÖ ¯ÖÏÖÖ»Öß ´Öë ÃÖÓÃÖÖ×¬ÖŸÖ ×úµÖÖ •ÖÖŸÖÖ Æîü ×•Ö®Æ ë ü ›üÖú‘Ö¸üÖë ´Öë ×ÎúµÖÖ¿Öᯙ Æîü… ´ÖÖî•Öæ¤üÖ ›üÖú‘Ö¸üÖë êú †×ŸÖ׸üŒŸÖ
www.pgportal.gov.in úß ¾Öê²ÖÃÖÖ‡ü ¯Ö¸ü ¤êüÖÖ •ÖÖ
ÃÖúŸÖÖ Æîü…
14.5 ³ÖÖ¸üŸÖßµÖ ›üÖú úÖê “ÃÖê¾ÖÖê¢Ö´Ö- ˆŸéúÂü ÃÖê¾ÖÖ
¯ÖϤüÖµÖ ´ÖÖò›ü»Ö” úÖµÖÖÔÛ® ¾ÖŸÖ ú¸ü ® Öê êú ×»Ö‹ ® Ö‡Ô ×¤ü»»Öß
‹“Ö¯Ö߆Öê êú ×»Ö‹ פü ® ÖÖÓú 11 †¯ÖÏî»Ö 2008 úÖê †Ö‡Ô‹ÃÖ
15700:2005 ¯ÖÏ´ÖÖÖ ® Ö ×¤üµÖÖ ÖµÖÖ •ÖÖê ŸÖß ® Ö ¾ÖÂÖÖí êú
×»Ö‹ ¾Öî¬Ö Æîü… ® Ö‡Ô ×¤ü»»Öß ‹“Ö¯Ö߆Öê êú ×»Ö‹ ÃÖê¾ÖÖê¢Ö´Ö
»ÖÖ‡ÃÖëÃÖ úÖ •Öã»ÖÖ‡Ô 2014 ŸÖú êú ×»Ö‹ †ÖÖÖ´Öß † ®-
µÖ ŸÖß ® Ö ¾ÖÂÖÖí ÆêüŸÖã ® Ö¾Öß® Ößú¸üÖ ×úµÖÖ ÖµÖÖ £ÖÖ… ‡ÃÖêú
†»ÖÖ¾ÖÖ ¾ÖŸÖÔ´ÖÖ ® Ö ¾ÖÂÖÔ êú ¤üÖî¸üÖ ® Ö ˆ¯Ö¸üÖêŒŸÖ ´ÖÖ® ÖúÖë êú ŸÖÆüŸÖ
ÖãÖ¾Ö¢ÖÖ ¯ÖÏ´ÖÖÖ ® Ö ¯ÖÏÖ¯ŸÖ ú¸® ü Öê êú ×»Ö‹ 100 ›üÖú‘Ö¸üÖë úÖ
“ÖµÖ® Ö ×úµÖÖ ÖµÖÖ Æîü †Öî¸ü ‡ÃÖÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ úÖµÖÔ ¯ÖÏÖ×ŸÖ ¯Ö¸ü
Æîü…
14.6 ¾ÖÂÖÔ 2011-2012 êú ¤üÖî¸üÖ® Ö (†¯ÖÏî»Ö 2011 ÃÖê
פüÃÖ´²Ö¸ü 2012 ŸÖú) ãú»Ö 990630 •Ö® Ö ×¿ÖúÖµÖŸÖ
´ÖÖ´Ö»ÖÖë ¯Ö¸ü úÖ¸Ôü¾ÖÖ‡Ô úß Ö‡Ô £Öß ×•ÖÃÖ´Öë ÃÖê 919142
´ÖÖ´Ö»ÖÖë úÖê †£ÖÖÔŸÖË ãú»Ö •Ö® Ö ×¿ÖúÖµÖŸÖÖë úÖ 92.78%
×® Ö¯ÖüÖµÖÖ ÖµÖÖ…
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¯ÖÏÖê•ÖêŒü ‹¸üÖê êú ×»Ö‹ “Öã ® Öê Ö‹ ›üÖú‘Ö¸üÖë úÖê êú ® ¦üßµÖ
ÃÖÆüÖµÖú •Ö Ö ÃÖæ“Ö ® ÖÖ †×¬ÖúÖ׸üµÖÖë (ÃÖ߯Ö߆ևԆÖê) êú ŸÖÖî¸ü
¯Ö¸ü úÖµÖÔ ú¸® ü Öê êú ×»Ö‹ ¯ÖÏÖ׬ÖéúŸÖ ×úµÖÖ •ÖÖ ¸üÆüÖ Æîü…
‡ÃÖêú †×ŸÖ׸üŒŸÖ ×¾Ö³ÖÖÖ ® Öê ›üÖú ×¾Ö³ÖÖÖ ´Öë ÃÖæ“Ö ® ÖÖ úÖ
†×¬ÖúÖ¸ü †×¬Ö× ® ÖµÖ´Ö, 2005 »ÖÖÖæ ú¸® ü Öê êú ×»Ö‹ 845
ÃÖ߯Ö߆ևԆÖê úÖê × ® ÖµÖãŒŸÖ ×úµÖÖ Æîü…
®­ÖÖÖ׸üú ‘ÖÖêÂÖÖÖ ¯Ö¡Ö
14.8 †ªŸÖ® Ö ‘ÖÖêÂÖÖÖ-¯Ö¡Ö וÖÃÖ´Öë ÃÖ³Öß ŸÖß ® ÖÖë ‘Öüú
µÖ£ÖÖ-ÃÖê¾ÖÖ ´ÖÖ ® Öú, ׿ÖúÖµÖŸÖ ×® Ö¾ÖÖ¸üÖ ¯ÖÏÖÖ»Öß ŸÖ£ÖÖ ÃÖê¾ÖÖ
¤êü ® Öê úß Ö´ÖŸÖÖ ¿ÖÖ×´Ö»Ö Æîü, ŸÖîµÖÖ¸ü ×úµÖÖ ÖµÖÖ £ÖÖ †Öî¸ü ‡ÃÖê
•Öã»ÖÖ‡Ô 2011 ´Öë www.indiapost.gov.in ¾Öê²ÖÃÖÖ‡ü
¯Ö¸ü ÃÖ¾ÖÔÃÖÖ¬ÖÖ¸üÖ úß •ÖÖ® ÖúÖ¸üß êú ×»Ö‹ ˆ¯Ö»Ö²¬Ö ú¸üÖµÖÖ
ÖµÖÖ £ÖÖ… ‡ÃÖ ‘ÖÖêÂÖÖÖ¯Ö¡Ö úÖê •Ö® Ö¾Ö¸üß, 2012 úÖê ¯Öã ® Ö:
ÃÖÓ¿ÖÖê×¬ÖŸÖ ×úµÖÖ ÖµÖÖ Æîü… †²Ö ‡ÃÖ´Öë ÃÖÓÖšü ®Ö úÖ ¯Ö׸ü“ÖµÖ,
ˆ§êü¿µÖ ŸÖ£ÖÖ ¥üÛÂüúÖêÖ, ÖÏÖÆüúÖë êú ×»Ö‹ ˆ¯Ö»Ö²¬Ö ›üÖú
ÃÖê¾ÖÖ‹Ó ¾Ö ÃÖã×¾Ö¬ÖÖ‹Ó, ›üÖú ˆŸ¯ÖÖ¤ü ‹¾ÖÓ ÃÖê¾ÖÖ‹Ó, ×¾ÖŸÖ¸üÖ
´ÖÖ®Öú, ÖÏÖÆüúÖë úß †¯ÖêÖÖ†Öë, ׿ÖúÖµÖŸÖ ×® Ö¾ÖÖ¸üÖ ŸÖÓ¡Ö,
ÃÖÓÖšü ®Ö êú ¤üÖ×µÖŸ¾ÖÖë ‹¾ÖÓ ¯ÖÏ¿ÖÖÃÖ× ® Öú ¾µÖ¾ÖãÖÖ úß •ÖÖ®ÖúÖ¸üß
¤üß Ö‡Ô Æîü…
14.7 ×¾Ö³ÖÖÖ ´Öë ¯ÖϵÖÖêÖ ×ú‹ •ÖÖ® Öê êú ˆ§êü¿µÖ ÃÖê
‹® Ö†Ö‡ÔÃÖß «üÖ¸üÖ ×¾Öú×ÃÖŸÖ ÃÖß‹¯Ö߆ևԆÖê ´ÖÖ›üµÖæ»Ö 4707
67

of Public Grievances (DOPG), President’s
Secretariat and cases registered by consumers
of Postal Services are processed in this
system which is accessible at the website
www.pgportal.gov.in.
14.5 India Post was awarded IS 15700:2005
Certification for implementing “Sevottam – a
service delivery excellence model” for its retail
outlet New Delhi HPO on 11th April 2008 which
was valid for three years. Sevottam license for
New Delhi HPO was renewed for another three
years up to July 2014. Further, 100 post offices
have been selected for obtaining Quality
Certification under above standards during
the current year and the work is in progress.
14.6 During the year 2011-12 (April 2011 to
December 2012), a total of 9,90,630 cases of
public grievances were handled and 9,19,142
cases were settled during the period of report,
i.e., 92.78% of the total grievances handled.
Implementation of Right to Information
Act, 2005
14.7 CAPIO (Central Assistant Public
Information Officer) module developed by
NIC for use of the Department has been
made functional in 4707 Post Offices. Offices
selected under Project Arrow are being
authorized to act as Central Assistant Public
Information Officers (CAPIOs) in addition to
the existing ones. Besides this, Department
has appointed 845 CPIOs to implement Right
to Information Act, 2005 in the Department of
Posts.
Citizen’s Charter
14.8 An updated Citizen’s Charter
containing all three components viz. service
standards, grievance redress mechanism and
service delivery capabiliti es was formulated
and placed in the public domain at
www.indiapost.gov.in in July 2011. The
Charter has been revised again during
January, 2012. It now contains the vision,
mission, introduction about the organization,
purpose of Citizen’s Charter, postal services
and facilities for the customers, postal
products and services, delivery standards and
customer’s expectations, complaint settlement
mechanism, liability of the organization and
administrative set up.
68

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›üÖú ×¾Ö³ÖÖÖ ´Ö×Æü»ÖÖ†Öë úÖê ÃÖ´ÖÖ ® ÖŸÖÖ †Öî¸ü ® µÖÖµÖ ×¤ü»ÖÖ ® Öê
êú ÃÖÖ´ÖÖוÖú ˆ§êü¿µÖ êú ¯ÖÏ×ŸÖ ¯ÖÏןֲ֨ü Æîü…
15.2 ¯ÖÏŸµÖêú ¯ÖÏ׿ÖÖÖ ´ÖÖò›üæ»Ö ´Öë ´Ö×Æü»ÖÖ†Öë êú ¯ÖÏןÖ
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Æîü וÖÃÖÃÖê ×ú ® µÖÖµÖÃÖÓÖŸÖ, ÃÖ´Ö£ÖÔ †Öî¸ü ´Ö×Æü»ÖÖ†Öë êú ¯ÖÏןÖ
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15.3 ׿ֿÖã-ÃÖ¤ü® Ö (Îêú¿Ö) ÃÖã×¾Ö¬ÖÖ •ÖîÃÖß ÃÖÆüÖµÖú
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15.4 ›üÖú ×¾Ö³ÖÖÖ ´Öë ´Ö×Æü»ÖÖ†Öë ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ × ®Ö´®Ö×»Ö×ÖŸÖ
×¾Ö׿ÖÂü úÖµÖÔÎú´Ö Æïü :-
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35000 ¹ý. ŸÖ£ÖÖ 25000 ¹ý. ¯ÖÏן־ÖÂÖÔ úß ¤ü¸ü ¯Ö¸ü
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úß ×¾Ö¢ÖßµÖ ÃÖÆüÖµÖŸÖÖ ×ÃÖ»ÖÖ‡Ô êú® ¦üÖë úÖê ¤üß •ÖÖŸÖß
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15.5 ´Ö×Æü»ÖÖ†Öë êú µÖÖî ® Ö ˆŸ¯Öß›Íü ® Ö úß ¸üÖêú£ÖÖ´Ö êú
×»Ö‹ ×® Ö¤êü¿ÖÖ»ÖµÖ ´Öë ×® Ö¤êü¿Öú (›üÖú ¯ÖÏ“ÖÖ»Ö ® Ö ‹¾ÖÓ × ® Ö¸üßÖÖ)
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69

Chapter 15
GENDER ISSUES
15.1 The Department of Posts is committed
to the social objectives of Gender Equality
and Justice by ensuring equal participation
of women at the highest levels of decisionmaking
in the Department.
15.2 Gender Sensitization themes have
been incorporated in each of the training
modules to inculcate the element of social
responsibility in men and women towards
creating an equitable, enabling and gender
sensitized work place.
15.3 Besides, providing support services
like creche facility, the Department strives to
provide a conducive working environment to
the women employees.
15.4 Department of Posts have the following
women specific programmes:
• Financial assistance is provided to CPLO
(Central Postal Ladies Organization)
and its subordinate organizations in
the Circles at the rate of ` 35000 and `
25000 p.a. respectively.
• Financial assistance is provided to
Crèches @ ` 6000 p.a. in respect of
non-recurring expenditure and ` 2950
p.m. as recurring grant.
• Financial assistance in form of nonrecurring
grant of ` 5000 p.a is provided
to Tailoring Centres. Besides this, salary
@ ` 750 p.m is also paid to the teachers
of the Tailoring Centres.
15.5 To look into the matter of prevention
of sexual harassment of women a committee
under the chairmanship of Director (Postal
Operation & Inspection) with four other
members has been set up in the Directorate.
As per the instructions of Department of
Personnel & Training, the Committee meets
once every quarter.
70

†¬µÖÖµÖ 16
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³Öß úÖÙ´Öú ‹¾ÖÓ ¯ÖÏ׿ÖÖÖ ×¾Ö³ÖÖÖ êú †® Öã¤êü¿ÖÖë êú † ® ÖãÃÖÖ¸ü
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úÖ †® ÖãÃÖ¸üÖ ú¸üŸÖê Æãü‹ ×¾Ö³ÖÖÖ «üÖ¸üÖ 15.11.2009 úß
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31.03.2012 úÖê ¯Öæ¸üÖ ÆüÖê •ÖÖ‹ÖÖ…
16.2 ›üÖú ×¾Ö³ÖÖÖ úß ”ûÖ¡Ö¾Öé×¢Ö †Öî¸ü † ® µÖ ¿Öî×Öú
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Æïü, ˆ ® Öêú ¿ÖÖ¸üß׸üú ºþ¯Ö ÃÖê ×¾Öú»ÖÖÓÖ/´ÖÖ ® Ö×ÃÖú ºþ¯Ö ÃÖê
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16.4 ›üÖú ú´ÖÔ“ÖÖ¸üß êú ¯ÖÏ£Ö´Ö ÃÖê ²ÖÖ¸üÆü¾Öà úÖÖ ŸÖú
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® Öê¡ÖÆüß® Ö/ ´Öæú-²Ö׬ָü ²Ö““ÖÖë úÖê ¯Ö׸ü¾ÖÆ® Ö ¯ÖϳÖÖ¸ü ŸÖ£ÖÖ
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¤üß •ÖÖ‹Öß… ÁÖêÖß “ú” ¿ÖÆü¸üÖë ´Öë µÖÆü ¤ü¸ü ‡ÃÖ ÃÖ´ÖµÖ 100
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16.5 7 ×ú.ÖÏÖ. ŸÖú êú ³ÖÖ¸ü ¾ÖÖ»Öê † ® ¬Ö ÃÖÖ×ÆüŸµÖ ¯Öîêúü
›üÖú ×¾Ö³ÖÖÖ «üÖ¸üÖ × ® Ö:¿Öã»ú ³Öê•Öê •ÖÖŸÖê Æïü…
71

Chapter 16
FACILITIES FOR DIFFERENTLY ABLED EMPLOYEES
Schemes/Policies run by the Department
of Posts for the benefit of persons with
disabilities
16.1 The Department of Personnel and
Training has fixed 3% reservation under
Section 33 of Persons With Disabilities
(PWD) Act in respect of Direct Recruitment
vacancies to Group ‘A’, ‘B’ and ‘C’ for persons
with disabilities: (i) 1% reservation for persons
suffering from blindness or low vision, (ii) 1%
reservation for persons suffering from hearing
impairment and (iii) 1% reservation for
persons suffering from loco motor disability or
cerebral palsy. Three per cent of the vacancies
in case of promotion to Group ‘C’ posts in
which the element of direct recruitment, if any,
does not exceed 75%, are also reserved for
persons suffering from the aforesaid disability
in the posts identified for each disability.
Persons who acquire disabilities after entering
into government service are also given the
benefit of reservation in services as per the
instructions of Department of Personnel
and Training. Pursuing the policy of the
Government, the Department has undertaken
a special Recruitment Drive to fill up the
backlog vacancies as on 15.11.2009. The
Drive is scheduled to complete on 31.3.2012.
16.2 Out of the available fund under
scholarships and other educational schemes
of the Department of Posts, 3% of the
scholarships are earmarked for physically
handicapped/mentally challenged children
of Postal employees, apart from the grant of
scholarship which is available to the regular
students. Under this scheme, physically
handicapped / mentally challenged / blind /
deaf and dumb children of postal employees
drawing pay upto ` 29790 p.m. are eligible to
get annual scholarship.
16.3 Orthopedically challenged employees
are eligible for the following financial assistance
from the Welfare Fund:
a) A handicapped employee is entitled to
get reimbursement of the amount spent on
purchase of Mechanized Tri-cycle subject to a
limit of ` 2000.
b) A handicapped employee can claim an
amount of ` 15,000 or 50% of the cost of a
Motorized Tri-cycle whichever is less, from the
Circle Welfare Fund as financial assistance.
If the same employee applies for the grant of
scooter advance, his or her case is considered
sympathetically on priority basis.
c) Actual 2nd Class Railway fare from the place
of duty to the Artificial Limb Centre and back
is also reimbursable from the Welfare Fund in
cases of handicapped employees for provision
of artificial limbs if such reimbursement is not
admissible from any other source.
16.4 Transport charges and Hostel/Mess
subsidies (in lieu of Transport charges) is
allowed to physically handicapped /mentally
challenged/blind/deaf and dumb children of
Postal employees studying from 1st to 12th
standard @ ` 100 p.m. in ‘A’ class cities and
` 80 p.m. in ‘B’ class cities respectively.
16.5 Blind literature packets weighing up to
7 Kg are transmitted free by the Department
of Posts.
72

†¬µÖÖµÖ 17
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•ÖÖ¸üß ¸üÖê…
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17.2 •Öß›üß‹ÃÖ, ÃÖ´ÖæÆü “Ö” †Öî¸ ü“‘Ö” ×ÃÖ×¾Ö»Ö Ø¾ÖÖ
ÃüÖ±ú ŸÖ£ÖÖ ÃÖ´ÖæÆü “Ö” †Öî¸ ü“‘Ö” ¯ÖÏ¿ÖÖÃÖ× ® Öú úÖµÖÖÔ»ÖµÖ
ú´ÖÔ“ÖÖ¸üß ÃÖÓ‘Ö êú ´ÖÖ´Ö»Öê ´Öë ÃÖê¾ÖÖ ÃÖÓ‘ÖÖë úÖê ´ÖÖ ® µÖŸÖÖ ¤êü ® Öê
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17.3 ›üÖú ÃÖê¾ÖÖ ú´ÖÔ“ÖÖ¸üß ú»µÖÖÖ ²ÖÖê›Ôü úÖ ˆ§êü¿µÖ
×¾Ö³ÖÖÖ êú ú´ÖÔ“ÖÖ׸üµÖÖë ‹¾ÖÓ ÖÏÖ´ÖßÖ ›üÖú ÃÖê¾ÖúÖë êú
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êú ¯ÖÏןֳÖÖ¿ÖÖ»Öß ²Ö““ÖÖë úÖê ¿ÖîÖ×Öú ”ûÖ¡Ö¾Öé×¢Ö, ¯ÖµÖÔ®üÖ
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×úµÖÖ •ÖÖŸÖÖ Æîü… ¾µÖÖ¾ÖÃÖÖ×µÖú ¯ÖÏ׿ÖÖÖ êú ® ¦üÖë †Öî¸ü Îêú¿ÖÖë
(׿ֿÖãÖéÆüÖë),Öê»Öæú¤ü ×ÎúµÖÖú»ÖÖ¯ÖÖë, ´Ö ® ÖÖê¸Óü•Ö® Ö Œ»Ö²ÖÖë †Öפü
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17.5 ¾ÖÂÖÔ 2011-12 (31.12.2011 ŸÖú) êú ¤üÖî¸üÖ® Ö
ÃÖÙú»ÖÖë úÖê ú»µÖÖÖ ‹¾ÖÓ Öê»Ö ÖןÖ×¾Ö׬ֵÖÖë êú ×»Ö‹
Îú´Ö¿Ö: 23.98 ×´Ö×»ÖµÖ ® Ö ¹ý. †Öî¸ü 14.78 ×´Ö×»ÖµÖ® Ö ¹ý.
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17.6 2011-2012 êú ¤üÖî¸üÖ ® Ö ŸÖê¸üÆü ï֨üÖÔ†Öë ´Öë †×Ö»Ö
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17.7 ú»µÖÖÖ ˆ¯ÖÖµÖ êú ºþ¯Ö ´Öë, ¤êü¿Ö êú ×¾Ö×³Ö®Ö ³ÖÖÖÖë ´Öë
›üÖú ×¾Ö³ÖÖÖ «üÖ¸Öü 45 ¿ÖÆü¸üÖë/úòÖÖë ´Öêë »ÖÖ³ÖÖ 52 ›üÖú
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»ÖÖ³ÖÖÙ£ÖµÖÖë úÖê †Öˆü›üÖê¸ü דÖ×úŸÃÖÖ ÃÖã×¾Ö¬ÖÖ ´ÖãÆîüµÖÖ ú¸üÖ‡Ô
•ÖÖŸÖß ÆîüÓ… ›üÖú ×¾Ö³ÖÖÖ †Öî¸ü ¤æü¸üÃÖÓ“ÖÖ¸ü ×¾Ö³ÖÖÖ êú ú´ÖÔ“ÖÖ¸üß
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73

Chapter 17
ISSUES OF GENERAL IMPORTANCE
Staff Relations
17.1 The Department endeavored to
maintain harmonious and meaningful relations
with the Federations and Service Associations
of its employees.
Grant of recognition to Service
Associations
17.2 The results of the verification process
for recognizing Service Associations were
finalized and issued in respect of GDSs,
Group ‘C’ & ‘D’ Civil Wing Staff and Group ’C’
& ‘D’ Administrative Offices Employees Union.
Staff Welfare
17.3 The objective of the Postal Services
Staff Welfare Board is to organize welfare
activities and also to promote sports and
cultural activities for the employees of the
Department, including the Gramin Dak
Sevaks. The Board receives grants-in-aid for
these purposes from the Consolidated Fund
of India. Voluntary contributions from the staff
are also arranged by the field formations.
17.4 The funds of the Welfare Board are
utilized for extending financial assistance to
the employees in cases of illness, death and
natural calamities. This is also used for granting
educational scholarships to meritorious
children of the employees, giving subsidy
for excursion trips, and granting support to
physically challenged staff and their children.
Welfare Board Fund is also used in running
vocational training centres, crèches and in
organizing sports activities and in supporting
the office recreation clubs etc.
17.5 During the year 2011-2012 (upto
31.12.2011), an amount of ` 23.89 million
and another ` 14.78 million were allocated to
the Postal Circles for organizing the Welfare
activities and the Sports activities respectively.
Sports
17.6 During the year 2011-2012, All India
Postal Tournaments/events were conducted
in thirteen sports viz. Football, Chess, Cricket,
Athletics, Basketball, Carrom, Badminton,
Kabaddi, WL/PL/BP, Cultural Meet, Hockey,
Table Tennis, and Wrestling.
Medical
17.7 As a welfare measure, Department of
Posts is running 52 Postal Dispensaries in 45
cities/towns in various parts of the country. These
Dispensaries extend outdoor treatment facilities
to the eligible beneficiaries. Employees as well
74

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ú´ÖÔ“ÖÖ¸üß êú.ÃÖ.þÖÖ.µÖÖê. (ÃÖß•Öß‹“Ö‹ÃÖ) †ÖîÂÖ¬ÖÖ»ÖµÖÖêÓ, •ÖÆüÖÓ
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17.8 ”ûšêü ¾ÖêŸÖ® Ö †ÖµÖÖêÖ úß ×ÃÖ±úÖ׸ü¿ÖÖë êú †® ÖãÃÖÖ¸ü,
ÃÖß•Öß‹“Ö‹ÃÖ ÃÖã×¾Ö¬ÖÖ ¾ÖÖ»Öê ¿ÖÆü¸üÖë úß 19 ›üÖú †ÖîÂÖ¬ÖÖ»ÖµÖÖë
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17.11 †¯ÖÏî»Ö, 2011 ÃÖê פüÃÖÓ²Ö¸ü, 2011 ŸÖú úß †¾Ö׬Ö
êú ¤üÖî¸üÖ ® Ö 10 ›üÖú‘Ö¸ü ³Ö¾Ö ® ÖÖë, 1 ¤üß¾ÖÖ¸ü, 101 ÃÖÖ‡×ú»Ö
¿Öê›ÖêÓü ‹¾ÖÓ 12 Ãæúü¸ü ¿Öê›ÖêÓ êú × ® Ö´ÖÖÔÖ úÖµÖÔ êú †»ÖÖ¾ÖÖ
1 úÖÓêü¤üÖ¸ü ŸÖÖ¸ü êú ²ÖÖ›Íêü úÖ ¯ÖÏÖ¾Ö¬ÖÖ ® Ö ŸÖ£ÖÖ 3 ×»Ö°üÖë úß
ãÖÖ¯Ö® ÖÖ úÖ úÖµÖÔ ü¯Öæ¸üÖ ×úµÖÖ ÖµÖÖ… •Ö ® Ö¾Ö¸üß, 2012 ÃÖê
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1 ¯ÖÏ¿ÖÖÃÖ×® Öú úÖµÖÖÔ»ÖµÖ ³Ö¾Ö ® Ö úÖ × ® Ö´ÖÖÔÖ úÖµÖÔ ŸÖ£ÖÖ ‹ú
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† ®­ÖãÃÖæ×“ÖŸÖ •ÖÖןÖ/†­®­ÖãÃÖæ×“ÖŸÖ •Ö®­Ö•ÖÖןÖ/†­®­µÖ ׯ֔û›Íüß •ÖÖןÖ
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17.9 ›üÖú ×¾Ö³ÖÖÖ úÖ •Ö ® ÖŸÖÖ úÖê ×¾ÖÀ¾Ö ›üÖú ÃÖê¾ÖÖ ¯ÖϤüÖ® Ö
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17.10 †×ŸÖ׸üŒŸÖ ×¾Ö³ÖÖÖßµÖ ›üÖú‘Ö¸üÖë êú †»ÖÖ¾ÖÖ ÃÖ³Öß
›üÖú‘Ö¸üÖë êú ×»Ö‹ ›üÖú ® Öêü¾ÖÔú êú úÖµÖÔú»ÖÖ¯ÖÖë êú ¯ÖϲÖÓ¬Ö® Ö
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19814 ›üÖú‘Ö¸ü ×ú¸üÖ‹ êú ³Ö¾Ö ® ÖÖë ´Öë úÖµÖÔ ú¸ü ¸üÆêü Æïü…
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êú ¯ÖϵÖÖÃÖ ×ú‹ •ÖÖ ¸üÆêü Æïü…
17.12 01-11-2008 úß ÛãÖ×ŸÖ êú †® ÖãÃÖÖ¸ü,
†® ÖãÃÖæ×“ÖŸÖ •ÖÖןÖ/†® ÖãÃÖæ×“ÖŸÖ •Ö® Ö•ÖÖ×ŸÖ ŸÖ£ÖÖ † ® µÖ ׯ֔û›Íß
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17.13 31.03.2011 ŸÖú ×¾Ö³ÖÖÖ ´Öë ×¾Ö×³Ö®Ö ÖÏê›üÖë ´Öë
36,188 †® ÖãÃÖæ×“ÖŸÖ •ÖÖןÖ, 14639 †® ÖãÃÖæ×“ÖŸÖ •Ö® Ö•ÖÖןÖ,
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75

as Pensioners of Department of Posts and
Department of Telecom are entitled to get medical
facilities through these Postal Dispensaries,
wherever such facilities are available. In other
places where Postal Dispensaries are not
available, the employees of the Department can
avail comprehensive health care facilities from
CGHS dispensaries wherever available or from
the Authorized Medical Attendants.
17.8 As per recommendations of VI th Pay
Commission, a proposal for merger of 19 Postal
Dispensaries (out of total 52 Dispensaries) in
the cities where CGHS facility exist has been
sent to Ministry of Health & Family Welfare.
Postal Buildings
17.9 The Department of Posts has an
obligation for providing Universal Postal
Service to the public which interalia includes
access to a post office within reasonable
distance. The diverse functions of a Post
Office necessitate proper designing and
development of the workplace according to
specific needs of each office.
17.10 Accommodation for all Post Offices
except Extra Departmental Post Offices known
as Gramin Dak Sewa Kendras is provided by
the Department for managing the operations
of the Postal net work. Construction of
buildings in Department of Posts is executed
through Postal Civil Wing. The Department
has 4461 departmental buildings, 22529
departmental staff quarters. 19814 post
offices are functioning in rented buildings.
Efforts are being made to house these Post
Offices in departmental buildings.
17.11 Construction work of 10 Post Office
buildings, 1 boundary wall, 101 cycle sheds
& 12 scooter sheds besides provision of
1 barbed wire fencing and installation of 3 lifts
were completed during the period from April,
2011 to December, 2011. Construction work
of 7 Post Office buildings, 1 Administrative
Office building and 1 staff quarter project is
expected to be completed during the period
from January, 2012 to March, 2012.
Scheduled Castes/Scheduled Tribes/Other
Backward Caste
17.12 A Special Recruitment Drive for filling
up the backlog vacancies for SCs/STs and
OBCs as on 1.11.2008 has been undertaken
by the Department. All steps necessary to
eliminate the backlog have been taken and it
is expected that the drive will be successful.
The drive is to be completed by 31 st March,
2012.
Representation of SC, ST, Ex-Serviceman
and Women
17.13 As on 31.03.2011, there were 36188 SC,
14639 ST, 1508 Ex-servicemen, 49 Disabled
Ex-servicemen and 33475 Women employees
in various grades in the Department (see Table
13 and 14).
76

¸üÖ•Ö³ÖÖÂÖÖ
17.14 ëú¦ü ÃÖ¸üúÖ¸ü úß ® Öß×ŸÖ êú †® ÖãÃÖ¸üÖ ´Öë, ›üÖú
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17.18 ×¾Ö³ÖÖÖ êú úÖµÖÖÔ»ÖµÖÖë ´Öë ¸üÖ•Ö³ÖÖÂÖÖ êú ÃÖÓ²ÖÓ¬Ö ´Öë
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® Öê ×¾Ö×³Ö®Ö ÃÖÙú»ÖÖÓê ´Öë ÛÃ£ÖŸÖ †»ÖÖ-†»ÖÖ úÖµÖÖÔ»ÖµÖÖë úÖ
×® Ö¸üßÖÖ ×úµÖÖ…
17.15 ¾ÖÖÙÂÖú ׸ü¯ÖÖêÔü, ²Ö•Öü, ´ÖÓסִÖÓ›ü»Ö êú ×»Ö‹ ×ü¯¯ÖÖß,
ãÖÖ‡Ô ÃÖ×´Ö×ŸÖ úß ²ÖîšüúÖë ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ÃÖÖ´ÖÖÏß, ×±ú»Öîü×»Öú
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êú ¤üÖî¸üÖ ® Ö ¯Öæ¸üÖ ×úµÖÖ ÖµÖÖ…
17.16 ×¾Ö³ÖÖÖ êú úÖµÖÖÔ»ÖµÖÖë ´Öë ØÆü¤üß êú ¯ÖÏÖÖ´Öß ¯ÖϵÖÖêÖ
úÖê ÃÖã“ÖÖºþ ºþ¯Ö ÃÖê ´ÖÖò ® Ößü¸ü ú¸® ü Öê êú ×»Ö‹ ´ÖãµÖÖ»ÖµÖÖë ŸÖ£ÖÖ
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úÖµÖÔ ú¸ü ¸üÆüß Æïü…
17.17 ØÆü¤üß êú ¯ÖϵÖÖêÖ úÖê ²ÖœÍüÖ® Öê êú ˆ§êü¿µÖ ÃÖê ¸üÖ•Ö³ÖÖÂÖÖ
¿ÖÖÖÖ ® Öê ×¾Ö×³Ö®Ö ¯ÖÏÖêŸÃÖÖÆü® Ö Ãúß´ÖÖë úÖ ¯ÖÏ“ÖÖ¸ü ‹¾ÖÓ ¯ÖÏÃÖÖ¸ü
×úµÖÖ Æîü… ‡ÃÖ ® Öê ØÆü¤üß ×¿ÖÖÖ µÖÖê•Ö ® ÖÖ êú †ÓŸÖÖÔŸÖ ¯ÖÏ׿ÖÖÖ
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ŸÖ£ÖÖ ›üÖú ×¾Ö³ÖÖÖ êú ´ÖãµÖÖ»ÖµÖ êú ÃÖ³Öß † ® Öã³ÖÖÖÖë, ÃÖÙú»Ö
´ÖãµÖÖ»ÖµÖÖë ŸÖ£ÖÖ ›üÖú ×¾Ö³ÖÖÖ êú †® µÖ úÖµÖÖÔ»ÖµÖÖë úÖê,
¸üÖ•Ö³ÖÖÂÖÖ †×¬Ö× ® ÖµÖ´Ö, × ® ÖµÖ´ÖÖë ŸÖ£ÖÖ † ® Öã¤êü¿ÖÖë ‹¾ÖÓ ÃÖ´ÖßÖÖ¬Öß® Ö
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17.19 ÃÖÓÃÖ¤üßµÖ ¸üÖ•Ö³ÖÖÂÖÖ ÃÖ×´Ö×ŸÖ úß †Ö»ÖêÖ ‹¾ÖÓ ÃÖÖµÖ
ÃÖ×´Ö×ŸÖ ® Öê ³Öß ãú”û úÖµÖÖÔ»ÖµÖÖë êú ¯ÖÏ´ÖãÖÖë êú ÃÖÖ£Ö ²Öîšüú
úß…
17.20 01 ÃÖê 14 ×ÃÖŸÖÓ²Ö¸ü, 2011 ŸÖú ØÆü¤üß ¯ÖÖ¾ÖÖ›ÍüÖ
´Ö ® ÖÖµÖÖ ÖµÖÖ… ¯ÖÖ¾ÖÖ›Íêü êú ¤üÖî¸üÖ®Ö † ® µÖ ØÆü¤üß ¯ÖÏןֵÖÖê×ÖŸÖÖ†Öë
êú ÃÖÖ£Ö-ÃÖÖ£Ö ‹ú ØÆü¤üß úÖµÖÔ¿ÖÖ»ÖÖ ³Öß †ÖµÖÖê×•ÖŸÖ úß
Ö‡Ô… 13-10-2011 úÖê †ÖµÖÖê×•ÖŸÖ ¯Öã¸üÃúÖ¸ü ×¾ÖŸÖ¸üÖ
ÃÖ´ÖÖ¸üÖêÆü êú ¤üÖî¸üÖ ® Ö ÁÖß ÃÖÓŸÖÖêÂÖ ãú´ÖÖ¸ü “ÖŸÖã¾Öì¤üß úÖê “›üÖú
×¾Ö³ÖÖÖ ÃÖê ÃÖÓ²ÖÓ×¬ÖŸÖ ×¾ÖÂÖµÖÖë ¯Ö¸ü ØÆü¤üß ´Öë ´ÖÖî×»Öú ¯ÖãßÖú
»ÖêÖ® Ö ¯Öã¸üÃúÖ¸ü µÖÖê•Ö ® ÖÖ 2009-10” êú ŸÖÆüŸÖ 10,000/-
¹ý. úÖ ŸÖéŸÖßµÖ ¯Öã¸üÃúÖ¸ü ¯ÖϤüÖ ® Ö ×úµÖÖ ÖµÖÖ…
ÃÖÖê»Ö¸ü ¯ÖÖ¾Ö¸ü ÖÏß­®­Ö ‹­®­Ö•Öá ¯ÖÆü»Öë
17.21 ×¾Ö³ÖÖÖ ® Öê 7 ›üÖú ÃÖÙú»ÖÖêÓ ® ÖÖ´ÖŸÖ: ײÖÆüÖ¸ü,
”û¢ÖßÃÖÖœÍü, ˆ›ÍüßÃÖÖ, ˆ¢Ö¸ü ¯ÖϤêü¿Ö, ¯ÖÛ¿“Ö´Ö ²ÖÓÖÖ»Ö,
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77

Official Language (OL)
17.14 In pursuance of the policy of the
Central Government, the Department of
Posts has been making sustained efforts
to ensure optimum use of Hindi in official
correspondence and day to day administrative
work at all levels. The Official Language (OL)
Branch is responsible for implementation &
translation of documents required to be issued
either in bilingual form or in Hindi only.
17.15 The translation of the Annual Report,
Budget, Cabinet Notes, material in connection
with the meetings of Standing Committees,
Philatelic Brochures & Philatelic news
bulletin, Parliament Questions, Assurances,
VIP references are some of the major works
accomplished during the period under review.
17.16 In order to effectively monitor the
progressive use of Hindi in the offices
of the Department, Official Language
Implementation Committees are functioning in
the headquarters as well as in the subordinate
offices.
17.17 The OL Branch promoted and propagated
various incentive schemes to encourage
the use of Hindi. It nominated officials for
imparting training under the Hindi Training
Scheme and also familiarized all the Sections
of the Department of Posts functioning at the
Headquarter office, Circle Headquarters and
other concerned offices of DOP with the OL
Act, rules and instructions issued thereunder
for their compliance and for achieving the
targets fixed by the Department of Official
Language in their Annual Programme for the
year under review.
17.18 The second Sub-Committee of the
Committee of Parliament on Official Language
monitors the implementation of OL Policy in the
offices of the Department. During the period
under review, the second Sub-Committee of
Parliament on Official Language carried out
the inspection of several offices located in
different circles.
17.19 The Drafting and Evidence Sub-
Committee of the Committee of Parliament on
Official Language held discussions with the
heads of some offices.
17.20 Hindi Fortnight was observed from 01 st
to 14 th September 2011. A Hindi workshop was
organized along with other Hindi competitions
during the fortnight. Shri Santosh Kumar
Chaturvedi was awarded third prize of ` 10000
under “Mkd foHkkx ls lacaf/kr fo"k;ksa ij fganh esa
ekSfyd iqLrd ys[ku iqjLdkj ;kstuk 2009-10” in
a prize distribution function held on 13-10-
2011.
Solar Power Green Energy Initiatives
17.21 Department has completed a pilot
project of installing Solar Power Packs in 12
Post offices in rural areas in 7 Postal Circles
viz. Bihar, Chhattisgarh, Orissa, Uttar Pradesh,
West Bengal, Maharashtra and Rajasthan at a
cost of ` 4.8 million.
78

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17.22 ›üÖú ×¾Ö³ÖÖÖ ÃÖÓ¿ÖÖê×¬ÖŸÖ ¯Öîü ® ÖÔ ¯Ö¸ü ŸÖ£ÖÖ ®Ö‹
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(‡»ÖîÛŒÒüú»Ö) †Öî¸ü •Öê‡Ô (×ÃÖ×¾Ö»Ö ‹¾ÖÓ •Öê‡Ô (‡»ÖêÛŒÒüú»Ö)
úß ¯Ö¸ßüÖÖ‹Ó “Ö»ÖÖŸÖÖ Æîü… ‡ÃÖ ¯ÖϵÖÖê•Ö ® Ö êú ×»Ö‹ ×¾Ö³ÖÖÖ ®Öê
±ú¸ü¾Ö¸üß, 2011 ´ÖêÓ ¤üÖê ¾ÖÂÖÔ úß †¾Ö×¬Ö êú ×»Ö‹ ‹ú ²ÖÖÊ
‹•ÖëÃÖß êú ÃÖÖ£Ö ÃÖ´Ö—ÖÖîŸÖÖ ×úµÖÖ Æîü…
17.23 ›üÖú ÃÖê¾ÖÖ ÃÖ´ÖæÆü ‘Ö’ êú ×»Ö‹ 29-05-2011 úÖê
¯Ö¸üßÖÖ Æãü‡Ô… ›üÖú × ® Ö¸üßÖú êú ×»Ö‹ 15-10-2011 ‹¾ÖÓ
16-10-2011 úÖê ¯Ö¸üßÖÖ Æãü‡Ô… †¾Ö¸ü ÁÖêÖß †×¬ÖúÖ׸üµÖÖë
(‹»Ö•Ö߆Öê) êú ×»Ö‹ 16-10-2011, ŸÖ£ÖÖ ¯ÖÖêÃü´ÖÖÃü¸ü
ÁÖêÖß-I êú ×»Ö‹ 12-06-2011 úÖê ¯Ö¸üßÖÖ †ÖµÖÖê×•ÖŸÖ úß
Ö‡Ô… ›üÖú ÃÖÆüÖµÖú/”ÓûüÖ‡Ô ÃÖÆüÖµÖú ÃÖ߬Öß ³ÖŸÖá êú ×»Ö‹
¯Ö¸üßÖÖ •Öã»ÖÖ‡Ô, 2012 ´Öë ÆüÖê® Öê úß ˆ´´Öߤü Æîü…
¯Öã¸üÃúÖ¸ü
17.24 ›üÖú ×¾Ö³ÖÖÖ ´Öë úÖµÖÔ¸üŸÖ †×¬ÖúÖ׸üµÖÖë/ú´ÖÔ“ÖÖ׸üµÖÖêÓ
úÖê ÃÖÓ²ÖÓ×¬ÖŸÖ †¾Ö×¬Ö êú ¤üÖî¸üÖ® Ö ›üæüß êú ¯ÖÏ×ŸÖ ˆ ® Öêú
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17.25 ÃÖÓ“ÖÖ¸ü ‹¾ÖÓ ÃÖæ“Ö ® ÖÖ ¯ÖÏÖîªÖê×Öúß ´ÖÓ¡Öß, ÁÖß úׯֻÖ
×ÃÖ²²Ö»Ö ® Öê 27-06-2011 úÖê ® Ö‡Ô ×¤ü»»Öß ´Öë †ÖµÖÖêו֟Ö
‹ú ÃÖ´ÖÖ¸üÖêÆü ´Öë ¾ÖÂÖÔ 2009 ‹¾ÖÓ 2010 êú ×»Ö‹ ´Öê‘Ö¤æüŸÖ
¯Öã¸üÃúÖ¸ü ¯ÖϤüÖ® Ö ×ú‹… ‡ÃÖêú †»ÖÖ¾ÖÖ, ‘þ֓”ûŸÖ´Ö ›üÖú‘Ö¸ü’
® ÖÖ´Öú ‹ú ÖÏã¯Ö ¯Öã¸üÃúÖ¸ü ³Öß ¯ÖϤüÖ® Ö ×úµÖÖ ÖµÖÖ…
17.26 ¾µÖÛŒŸÖÖŸÖ ÁÖêÖß êú ¯Öã¸üÃúÖ¸üÖë ´Öë ‹ú ´Öê›ü»Ö, ‹ú
ÃÎúÖê»Ö ŸÖ£ÖÖ 11,000/- ¹ý. úÖ ® Öú¤ü ¯Öã¸üÃúÖ¸ü ¿ÖÖ×´Ö»Ö
Æïü… ÖÏã¯Ö ÁÖêÖß êú ¯Öã¸üÃúÖ¸ü ´Öë ‹ú ÒüÖò±úß ¯ÖϤüÖ® Ö úß •ÖÖŸÖß
Æîü…
79

Outsourcing of Conducting of Recruitment
Examinations on Turnkey Basis
Assistant/Sorting Assistant Direct Recruitment
is slated to be held in July, 2012.
17.22 The Department of Posts is conducting
examinations for the posts of Postal Service
Group ‘B’, Inspector of Posts, Lower Grade
Officers (LGO), Postmaster Grade-I, Sr.
Postmaster, PA/SA Direct Recruitment, AE
(Civil) and AE (Electrical), and JE (Civil)
and JE (Electrical) on revised pattern and in
accordance with the new syllabus through
outsourcing on turnkey basis. It entered into
an agreement in February, 2011 for a period
of two years with an external agency for this
purpose.
17.23 The examination for Postal Service
Group ‘B’ was held on 29.05.2011. The
examination for Inspector of Posts was
conducted on 15.10.2011 and 16.10.2011.
Lower Grade Officers (LGO) examination was
held on 16.10.2011, & the examination for the
posts of Postmaster Grade I was conducted
on 12.6.2011. The examination for Postal
Awards
17.24 Meghdoot Awards are conferred on
officers/officials working in the Department
of Posts for their outstanding devotion to duty,
contribution in improving the image of the
Department, quality of leadership and act(s)
worthy of commendation, by them in their
individual capacity, during the relevant period.
17.25 The Minister for Communications &
Information Technology Shri Kapil Sibal gave
away the Meghdoot Awards for the years 2009
and 2010 in a function held on 27.6.2011 in
New Delhi. Besides, a Group award, namely,
‘Cleanest Post Office Award’ was also given.
17.26 The awards in individual categories
comprise a Medal, a Scroll and Cash award of
` 11,000 each. The Group Award comprises a
Trophy.
80

†¬µÖÖµÖ 18
¯Öæ¾ÖÖêÔ¢Ö¸ü õÖê¡Ö ´Öë ×¾ÖÛúÖÃÖÖŸ´ÖÛú ÛúÖµÖÔÛú»ÖÖ¯Ö
18.1 ³ÖÖ¸üŸÖßµÖ ›üÖÛú ®Öê ³ÖÖ¸üŸÖ ÃÖ¸üÛúÖ¸ü Ûúß ®ÖßןÖÝÖŸÖ
´ÖÖÝÖÔ¤ü¿Öá ×ÃÖ¨üÖÓŸÖÖë Ûêú †®ÖãÃÖÖ¸ü ¯Öæ¾ÖÖêÔ¢Ö¸ü õÖê¡Ö ´Öë ×¾ÖÛúÖÃÖ Ûêú
×»Ö‹ Ûú‡Ô ×¾Ö¿ÖêÂÖ ¯ÖÆü»Öë Ûúß ÆîüÓ…
18.2 ‡ÃÖ´Öë ¤üÖê ›üÖÛú ÃÖÙÛú»Ö Æïü ®ÖÖ´ÖŸÖ: ¯Öæ¾ÖÖÔê¢Ö¸ü ›üÖÛú
ÃÖÙÛú»Ö ‹¾ÖÓ †ÃÖ´Ö ›üÖÛú ÃÖÙÛú»Ö… ¯Öæ¾ÖÖì¢Ö¸ü ›üÖÛú ÃÖÙÛú»Ö
ÛúÖ ´ÖãܵÖÖ»ÖµÖ ×¿Ö»ÖÖÓÝÖ ´Öë Æîü †Öî¸ü µÖÆü †ºþÞÖÖ“Ö»Ö ¯ÖϤêü¿Ö,
´Ö×ÞÖ¯Öã¸, ´Öê‘ÖÖ»ÖµÖ, ×´Ö•ÖÖê¸ü´Ö, ®ÖÖÝÖÖ»Öï›ü, ×ÃÖ׌Ûú´Ö †Öî¸ü
ס֯Öã¸üÖ ¸üÖ•µÖÖë ÛúÖê Ûú¾Ö¸ü Ûú¸üŸÖÖ Æîü… ‡ÃÖ´Öë 3141 ›üÖÛú‘Ö¸ü
Æïü… ¯ÖÏŸµÖêÛú ›üÖÛú‘Ö¸ü ÛÎú´Ö¿Ö: †ÖîÃÖŸÖ®Ö 72.73 ¾ÖÝÖÔ ×Ûú.´Öß.
†Öî¸ü 4465 Ûúß †Ö²ÖÖ¤üß ÛúÖê ÃÖê¾ÖÖ ¯ÖϤüÖ®Ö Ûú¸üŸÖÖ Æîü… †ÃÖ´Ö
›üÖÛú ÃÖÙÛú»Ö, וÖÃÖÛúÖ ´ÖãܵÖÖ»ÖµÖ ÝÖã¾ÖÖÆüÖüß ´Öë Æîü, ´Öë
4004 ›üÖÛú‘Ö¸üÖë ÛúÖ ®Öêü¾ÖÛÔú Æîü… ¯ÖÏŸµÖêÛú ›üÖÛú‘Ö¸ü ÛÎú´Ö¿Ö:
†ÖîÃÖŸÖ®Ö 19.59 ¾ÖÝÖÔ ×Ûú.´Öß. †Öî¸ü 7784 ¾µÖ׌ŸÖµÖÖë Ûúß
•Ö®ÖÃÖÓܵÖÖ ÛúÖê ÃÖê¾ÖÖ ¯ÖϤüÖ®Ö Ûú¸üŸÖÖ Æîü…
µÖÖê•Ö®ÖÖÝÖŸÖ ÛúÖµÖÔÛú»ÖÖ¯Ö
18.3 †ÃÖ´Ö ÃÖ×ÆüŸÖ ¯Öæ¾ÖÖì¢Ö¸ õÖê¡Ö ´Öë ×¾Ö׳֮®Ö ÛúÖµÖÔÛú»ÖÖ¯Ö
¯ÖÏÖ¸ü´³Ö ×Ûú‹ ÝÖ‹ £Öê †Öî¸ü ݵÖÖ¸üÆü¾Öà µÖÖê•Ö®ÖÖ Ûêú ¤üÖî¸üÖ®Ö
ÃÖ´Öæ“Öê ¤êü¿Ö ´Öë ‡®Ö µÖÖê•Ö®ÖÖ ÛúÖµÖÔÛú»ÖÖ¯ÖÖë ¯Ö¸ü ×Ûú‹ ÝÖ‹
Ûãú»Ö ¾µÖµÖ Ûêú ¥ü×ÂüÝÖŸÖ ¯Öæ¾ÖÖì¢Ö¸ü õÖê¡Ö ´Öë ×ÛúµÖÖ ÝÖµÖÖ ¾µÖµÖ
×®Ö´®ÖÖ®ÖãÃÖÖ¸ü Æîü:
18.4 ®Ö‡Ô ¯ÖÏÖîªÖê×ÝÖÛúß ´Öë Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ÃÖõÖ´Ö ²Ö®ÖÖ®Öê ‹¾ÖÓ ÝÖÏÖÆüÛúÖê®ÖãÛæú»Ö ÃÖê¾ÖÖ†Öë Ûúß ¾µÖ¾ÖãÖÖ Ûú¸ü®Öê Ûêú ˆ§êü¿µÖ ÃÖê
‡ÃÖ õÖê¡Ö Ûêú Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ×¾Ö׳֮®Ö õÖê¡ÖÖë ´Öë ¯ÖÏ׿ÖõÖÞÖ ¯ÖϤüÖ®Ö ×ÛúµÖÖ ÝÖµÖÖ… ×¾Ö¾Ö¸üÞÖ ®Öß“Öê פüµÖÖ ÝÖµÖÖ Æîü:-
81

Chapter 18
DEVELOPMENT ACTIVITIES IN NORTH EASTERN REGION
18.1 India Post has taken up many special
initiatives for the development of North
Eastern Region, in accordance with the policy
guidelines of the Government of India.
18.2. There are two postal circles viz. the
North Eastern Postal Circle and Assam Postal
Circle. The North Eastern Postal Circle with
its headquarter at Shillong covers the States
of Arunachal Pradesh, Manipur, Meghalaya,
Mizoram, Nagaland, Sikkim and Tripura. It has
3141 post offices. On an average, each post
office serves an area of 72.73 Sq. Kms and a
population of 4465 respectively. Assam Postal
Circle, with its headquarters at Guwahati, has
a network of 4004 post offices. On an average,
each post office serves an area of 19.59 Sq. Kms
and a population of 7784 persons respectively.
Plan Activities
18.3 Various activities were initiated in North
Eastern Region including Assam and the
expenditure incurred towards these Plan
activities in the Region vis-à-vis the total
expenditure throughout the country during
Eleventh Plan is given below:
18.4 To enable staff to harness new technology and to provide customer centric services,
training in various disciplines was imparted to officials in the region. The details are given below:
82

18.5 2010-11 Ûêú ü¤üÖî¸üÖ®Ö µÖÖê•Ö®ÖÖ Ûêú †ÓŸÖÝÖÔŸÖ ¿Öãºþ
×Ûú‹ ÝÖ‹ ×¾ÖÛúÖÃÖÖŸ´ÖÛú ÛúÖµÖÔÛú»ÖÖ¯ÖÖë ÛúÖ ¸üÖ•µÖ¾ÖÖ¸ü ²µÖÖî¸üÖ
×®Ö´®ÖÖ®ÖãÃÖÖ¸ü Æîü…
†ÃÖ´Ö
18.6 40 ›üÖÛú‘Ö¸üÖë Ûêú ÛÓú¯µÖæü¸ü ÆüÖ›Ôü¾ÖêµÖ¸ü ÛúÖ ÃŸÖ¸üÖê®®ÖµÖ®Ö
×ÛúµÖÖ ÝÖµÖÖ… ×›ü¾Öß•Ö®Ö»Ö †Öî¸ü ¯ÖϬÖÖ®Ö ›üÖÛú‘Ö¸ü ßָü ¯Ö¸ü
›üÖÛú •Öß¾Ö®Ö ²Öß´ÖÖ Ûêú †Öò®Ö»ÖÖ‡®Ö Ûú´¯µÖæü¸üßÛú¸üÞÖ Ûêú ŸÖÖî¸
¯Ö¸ü 5 Ûú´¯µÖæü¸ü †Öî¸ 1 دÖÏü¸ü ÃÖ¯»ÖÖ‡Ô ×Ûú‹ ÝÖ‹… 370
Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ›üÖÛú •Öß¾Ö®Ö ²Öß´ÖÖ ¯ÖÏ“ÖÖ»Ö®Ö ÛúÖ ¯ÖÏ׿ÖõÖÞÖ
פüµÖÖ ÝÖµÖÖ… ‹Ûú ¯ÖÖÃÖÔ»Ö ¯ÖÖêÃü Ûêú®¦ü Ûúß Ã£ÖÖ¯Ö®ÖÖ Ûúß ÝÖ‡Ô…
´ÖÖê¸üÖ®ÖÆüÖü ´Öë ‹Ûú ›üÖÛú‘Ö¸ü ÛúÖ ×®Ö´ÖÖÔÞÖ ¯ÖÏÖ¸ü´³Ö ×ÛúµÖÖ
ÝÖµÖÖ Æîü… 306 ŸÖŸÛúÖ»Ö ´Ö®Ö߆֛Ôü¸ü Ûêú®¦ü ãÖÖ×¯ÖŸÖ ×Ûú‹
ÝÖ‹… ›ÖÛú »ÖêÜÖÖ ÛúÖµÖÖÔ»ÖµÖÖë ´Öë ¯ÖÖêÃü»Ö †ÛúÖˆÓü Ûú¸ü®ü
×ÃÖÃü´Ö (¯Öß‹ÃÖß‹ÃÖ) ÃÖÖò°ü¾ÖêµÖ¸ü ÃÖÓãÖÖ×¯ÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ…
´Ö¿Öß®ÖßÛéúŸÖ ×¾ÖŸÖ¸üÞÖ Ûêú ×»Ö‹ 125 ´ÖÖêü¸ü ÃÖÖ‡×Ûú»Ö ¯ÖϤüÖ®Ö
×Ûú‹ ÝÖ‹… ×±ú»Öêü»Öß Ûêú ×»Ö‹ 10 Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ¯ÖÏ׿ÖõÖÞÖ
פüµÖÖ ÝÖµÖÖ… ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö, 10 ±Ïïú“ÖÖ‡•Öß †Öˆü»Öêü, 8
¿ÖÖÜÖÖ ›üÖÛú‘Ö¸ü †Öî¸ü 5 ˆ¯Ö ›üÖÛú‘Ö¸ü ÜÖÖê»Öê/¯Öã®ÖãÖÖÔׯ֟Ö
×Ûú‹ ÝÖ‹… 40 †×ŸÖ׸üŒŸÖ ×¾Ö³ÖÖÝÖßµÖ ¿ÖÖÜÖÖ ›üÖÛú‘Ö¸üÖë ÛúÖê
†Ö¬ÖÖ¸ü³ÖæŸÖ ˆ¯ÖÃÛú¸ü ÃÖ¯»ÖÖ‡Ô ×Ûú‹ ÝÖ‹…
†¹ýÞÖÖ“Ö»Ö ¯ÖϤêü¿Ö
18.7 ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö, 1 ›üÖÛú‘Ö¸ü Ûêú Ûú´¯µÖæü¸ü ÆüÖ›Ôü¾ÖêüµÖ¸ü
ÃÖÖò°ü¾ÖêµÖ¸ü ÛúÖ ÃŸÖ¸üÖê®®ÖµÖ®Ö ×ÛúµÖÖ ÝÖµÖÖ… ›üÖÛú •Öß¾Ö®Ö
²Öß´ÖÖ Ûêú †ÓŸÖÝÖÔŸÖ 65 Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ¯ÖÏ׿ÖõÖÞÖ ¯ÖϤüÖ®Ö
×ÛúµÖÖ ÝÖµÖÖ… ¤üÖê ŸÖŸÛúÖ»Ö ´Ö®Ö߆֛Ըü Ûêú®¦ü ãÖÖ×¯ÖŸÖ ×Ûú‹
ÝÖ‹… ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö ‹Ûú וֻÖÖ ÃŸÖ¸üßµÖ ×±ú»Öîü×»ÖÛú
¯ÖϤü¿ÖÔ®Öß ³Öß †ÖµÖÖê×•ÖŸÖ Ûúß ÝÖ‡Ô…
´Ö×ÞÖ¯Öã¸ü
18.8 8 ›üÖÛú‘Ö¸üÖë Ûêú Ûú´¯µÖæü¸ü ÆüÖ›Ôü¾ÖêµÖ¸ü ÛúÖ ÃŸÖ¸üÖê®®ÖµÖ®Ö
×ÛúµÖÖ ÝÖµÖÖ… ›üÖÛú •Öß¾Ö®Ö ²Öß´ÖÖ Ûêú †ÓŸÖÝÖÔŸÖ 70 Ûú´ÖÔ“ÖÖ׸üµÖÖë
ÛúÖê ¯ÖÏ׿Ö×õÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ… ‹Ûú ›üÖÛú ×¾Ö¢Ö ´ÖÖÔü †Öî¸ü 11
ŸÖŸÛúÖ»Ö ´Ö®Ö߆֛Ôü¸ü Ûêú®¦ü ãÖÖ×¯ÖŸÖ ×Ûú‹ ÝÖ‹… ´Ö¿Öß®ÖßÛéúŸÖ
×¾ÖŸÖ¸üÞÖ Ûêú ×»Ö‹ 2 ¾ÖÖÆü®Ö ¯ÖϤüÖ®Ö ×Ûú‹ ÝÖ‹… ‹Ûú ¯ÖÖÃÖÔ»Ö
¯ÖÖêÃü Ûêú®¦ü Ûúß Ã£ÖÖ¯Ö®ÖÖ Ûúß ÝÖ‡Ô… ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö ‹Ûú
וֻÖÖ ÃŸÖ¸üßµÖ ×±ú»Öîü×»ÖÛú ¯ÖϤü¿ÖÔ®Öß ³Öß †ÖµÖÖê×•ÖŸÖ Ûúß ÝÖ‡Ô…
´Öê‘ÖÖ»ÖµÖ
18.9 ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö 3 ›üÖÛú‘Ö¸üÖë Ûêú Ûú´¯µÖæü¸ü ÆüÖ›Ôü¾ÖêµÖ¸ü
ÛúÖ Ã¢Ö¸üÖê®®ÖµÖ®Ö ×ÛúµÖÖ ÝÖµÖÖ… ‹Ûú ›üÖÛú ×¾Ö¢Ö ´ÖÖÔü †Öî¸ü 13
ŸÖŸÛúÖ»Ö ´Ö®Ö߆֛Ôü¸ü Ûêú®¦ü ãÖÖ×¯ÖŸÖ ×Ûú‹ ÝÖ‹… ›üÖÛú •Öß¾Ö®Ö
²Öß´ÖÖ Ûêú †ÓŸÖÝÖÔŸÖ 70 Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ¯ÖÏ׿Ö×õÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ…
ׯ֔û»Öê ¾ÖÂÖÔ ´Öë ÃüÖ±ú Œ¾ÖÖÔü¸ü ÛúÖ ×®Ö´ÖÖÔÞÖ ÛúÖµÖÔ ¯Öæ¸üÖ ×ÛúµÖÖ
ÝÖµÖÖ… ‹Ûú ïÖß›ü ¯ÖÖêÃü Ûêú®¦ü ÛúÖ ¸üÖ•µÖ ßָü ÃÖê ¸üÖÂÒüßµÖ
ßָü ¯Ö¸ üßָüÖê®®ÖµÖ®Ö ×ÛúµÖÖ ÝÖµÖÖ… ›üÖÛú »ÖêÜÖÖ ÛúÖµÖÖÔ»ÖµÖ ´Öë
¯ÖÖêÃü»Ö †ÛúÖüˆÓü Ûú¸ü®ü ×ÃÖÃü´Ö (¯Öß‹ÃÖß‹ÃÖ) ÃÖÖò°ü¾ÖêµÖ¸ü
ÃÖÓãÖÖ×¯ÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ… ´Ö¿Öß®ÖßÛéúŸÖ ×¾ÖŸÖ¸üÞÖ Ûêú ×»Ö‹ 2
¾ÖÖÆü®Ö ¯ÖϤüÖ®Ö ×Ûú‹ ÝÖ‹… ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö ‹Ûú ¸üÖ•µÖ ßָüßµÖ
×±ú»Öîü×»ÖÛú ¯ÖϤü¿ÖÔ®Öß ³Öß †ÖµÖÖê×•ÖŸÖ Ûúß ÝÖ‡Ô… 3 ¿ÖÖÜÖÖ
›üÖÛú‘Ö¸üÖë ÛúÖê ¯Öã®ÖãÖÖÔ×¯ÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ…
×´Ö•ÖÖê¸ü´Ö
18.10 ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö 3 ›üÖÛú‘Ö¸üÖë Ûêú Ûú´¯µÖæü¸ü ÆüÖ›Ôü¾ÖêµÖ¸ü
ÛúÖ ÃŸÖ¸üÖê®®ÖµÖ®Ö ×ÛúµÖÖ ÝÖµÖÖ… ›üÖÛú •Öß¾Ö®Ö ²Öß´ÖÖ Ûêú †ÓŸÖÝÖÔŸÖ
51 Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ¯ÖÏ׿Ö×õÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ… 8 ŸÖŸÛúÖ»Ö
´Ö®Ö߆֛Ôü¸ü Ûêú®¦ü ãÖÖ×¯ÖŸÖ ×Ûú‹ ÝÖ‹… 9 ‹´Ö‹´Ö‹ÃÖ ¾ÖÖÆü®ÖÖë
83

18.5 The details of the major developmental
activities initiated during 2010-2011 under
Plan state-wise are given below:
Assam
18.6 Computer hardware in 40 Post Offices
was upgraded. 5 PCs and 1 Printer were
supplied as part of online computerisation
of PLI upto Divisional and Head Post Office
level. 370 officials were imparted training in
PLI operations. One Parcel Post Centre was
established. Construction of post office at
Moranhut has been commenced. 306 Instant
Money Orders centres were set up. Postal
Account Current System (PACS) software was
installed in Postal Accounts Office.125 motor
cycles were provided as part of mechanised
delivery. 10 officials were imparted training
for philately. 10 Franchisee outlets, 8 Branch
Post Offices and 5 Sub Post Offices have
been opened/relocated during the year. 40
EDBOs have been supplied with Infrastructure
equipment.
Arunachal Pradesh
18.7 During the year, computer hardware of
1 Post Office was upgraded. Training under
PLI was imparted to 65 officials. Two Instant
Money Order centres were set up. One district
level Philatelic exhibition was held during the
year.
Manipur
18.8 Computer hardware of 8 Post Offices
was upgraded. Training was imparted to 70
officials under PLI. One Postal Finance Mart
and 11 Instant Money Order centres were set
up. 2 vehicles have been provided as part of
mechanization of delivery. One Parcel Post
Centre was established. One district level
Philatelic exhibition was held during the year.
Meghalaya
18.9 During the year, computer hardware
of 3 Post Offices was upgraded. One Postal
Finance Mart and 13 Instant Money Order
centres were set up. 70 officials were imparted
training under PLI. The construction of staff
quarter was completed in the previous year.
One Speed Post Centre was upgraded from
State level to National level. One Parcel Post
and one Logistic Post centre were established.
Postal Account Current System (PACS)
software was installed in Postal Accounts
Office. 2 vehicles have been provided as part
of mechanisation of delivery. One State level
Philatelic exhibition was held during the year. 3
Branch Post Offices have been relocated.
Mizoram
18.10 During the year, computer hardware of
3 Post Offices was upgraded. 51 officials were
imparted training under PLI. 8 Instant Money
Order centres were set up. GPS tracking
84

ÛúÖê •Ö߯Öß‹ÃÖ ÒüîØÛúÝÖ ¯ÖÏÞÖÖ»Öß ¯ÖϤüÖ®Ö Ûúß ÝÖ‡Ô… ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö
‹Ûú ›üÖÛú‘Ö¸ü ³Ö¾Ö®Ö ÛúÖ ×®Ö´ÖÖÔÞÖ †Öî¸ü ‹Ûú ÃüÖ±ú Œ¾ÖÖÔü¸ü
¯Ö׸üµÖÖê•Ö®ÖÖ ¯ÖÏÖ¸ü´³Ö Ûúß ÝÖ‡Ô… ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö ‹Ûú וֻÖÖ
ßָüßµÖ ×±ú»Öîü×»ÖÛú ¯ÖϤü¿ÖÔ®Öß ³Öß †ÖµÖÖê×•ÖŸÖ Ûúß ÝÖ‡Ô…
®ÖÖÝÖÖ»Öï›ü
18.11 ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö 3 ›üÖÛú‘Ö¸üÖë Ûêú Ûú´¯µÖæü¸ü ÆüÖ›Ôü¾ÖêµÖ¸ü
ÛúÖ ÃŸÖ¸üÖê®®ÖµÖ®Ö ×ÛúµÖÖ ÝÖµÖÖ… ›üÖÛú •Öß¾Ö®Ö ²Öß´ÖÖ Ûêú †ÓŸÖÝÖÔŸÖ
50 Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ¯ÖÏ׿Ö×õÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ… 12 ŸÖŸÛúÖ»Ö
´Ö®Ö߆֛Ôü¸ü Ûêú®¦ü ³Öß Ã£ÖÖ×¯ÖŸÖ ×Ûú‹ ÝÖ‹… 9 ‹´Ö‹´Ö‹ÃÖ
¾ÖÖÆü®ÖÖë ÛúÖê •Ö߯Öß‹ÃÖ ÒêüØÛúÝÖ ¯ÖÏÞÖÖ»Öß ¯ÖϤüÖ®Ö Ûúß ÝÖ‡Ô… ‹Ûú
ÃüÖ±ú Œ¾ÖÖÔü¸ü ¯Ö׸üµÖÖê•Ö®ÖÖ ¯ÖÏÖ¸ü´³Ö Ûúß ÝÖ‡Ô… ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö
‹Ûú וֻÖÖ ÃŸÖ¸üßµÖ ×±ú»Öîü×»ÖÛú ¯ÖϤü¿ÖÔ®Öß ³Öß †ÖµÖÖêו֟Ö
Ûúß ÝÖ‡Ô…
ס֯Öã¸üÖ
ãÖÖ×¯ÖŸÖ ×Ûú‹ ÝÖ‹… 12 ‹´Ö‹´Ö‹ÃÖ ¾ÖÖÆü®ÖÖë ÛúÖê •Ö߯Öß‹ÃÖ
ÒêüØÛúÝÖ ¯ÖÏÞÖÖ»Öß ¯ÖϤüÖ®Ö Ûúß ÝÖ‡Ô… ›üÖÛú •Öß¾Ö®Ö ²Öß´ÖÖ Ûêú
†ÓŸÖÝÖÔŸÖ 55 Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ¯ÖÏ׿Ö×õÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ… ‹Ûú
¯ÖÖÃÖÔ»Ö ¯ÖÖêÃü Ûêú®¦ü Ûúß Ã£ÖÖ¯Ö®ÖÖ Ûúß ÝÖ‡Ô… ´Ö¿Öß®ÖßÛéúŸÖ
×¾ÖŸÖ¸üÞÖ Ûêú ×»Ö‹ 4 ¾ÖÖÆü®Ö ¯ÖϤüÖ®Ö ×Ûú‹ ÝÖ‹… 1 ¿ÖÖÜÖÖ
›üÖÛú‘Ö¸ü †Öî¸ü 1 ˆ¯Ö ›üÖÛú‘Ö¸ü ÛúÖê ¯Öã®ÖãÖÖÔ×¯ÖŸÖ ×ÛúµÖÖ
ÝÖµÖÖ…
×ÃÖ׌Ûú´Ö
18.13 ›üÖÛú •Öß¾Ö®Ö ²Öß´ÖÖ Ûêú †ÓŸÖÝÖÔŸÖ ÃÖÖšü (60)
Ûú´ÖÔ“ÖÖ׸üµÖÖë ÛúÖê ¯ÖÏ׿Ö×õÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ… ‹Ûú ÃüÖ±ú Œ¾ÖÖÔü¸ü
ÛúÖ ×®Ö´ÖÖÔÞÖ ×ÛúµÖÖ ÝÖµÖÖ… ‹Ûú ïÖß›ü ¯ÖÖêÃü Ûêú®¦ü ÛúÖ ¸üÖ•µÖ
ßָü ÃÖê ¸üÖÂÒüßµÖ ÃŸÖ¸ü ¯Ö¸ü ßָüÖê®®ÖµÖ®Ö ×ÛúµÖÖ ÝÖµÖÖ… ‹Ûú
¯ÖÖÃÖÔ»Ö ¯ÖÖêÃü Ûêú®¦ü Ûúß Ã£ÖÖ¯Ö®ÖÖ Ûúß ÝÖ‡Ô… 1 ¿ÖÖÜÖÖ ›üÖÛú‘Ö¸ü
ÛúÖê ¯Öã®ÖãÖÖÔ×¯ÖŸÖ ×ÛúµÖÖ ÝÖµÖÖ †Öî¸ü 1 ¿ÖÖÜÖÖ ›üÖÛú‘Ö¸ü ÛúÖê
†Ö¬ÖÖ¸ü³ÖæŸÖ ÃÖÓ¸ü“Ö®ÖÖ ÃÖ¯»ÖÖ‡Ô Ûúß ÝÖ‡Ô…
18.12 ¾ÖÂÖÔ Ûêú ¤üÖî¸üÖ®Ö 17 ›üÖÛú‘Ö¸üÖë Ûêú Ûú´¯µÖæü¸ü ÆüÖ›Ôü¾ÖêµÖ¸ü
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85

system was provided in 9 MMS vehicles.
Construction of one post office building and
one staff quarter project has been commenced
during the year. One district level Philatelic
exhibition was held during the year.
Nagaland
Money Order Centres were set up. GPS
tracking system was provided in 12 MMS
vehicles. 55 officials were imparted training
under PLI. One Parcel Post Centre was
established. 4 vehicles were provided as part
of mechanization of delivery. 1 Branch Post
Office and 1 Sub Post Office were relocated.
18.11 During the year, computer hardware of
3 Post Offices was upgraded. 50 officials were
imparted training under PLI. 12 Instant Money
Order Centres were set up. GPS tracking
system was provided in 9 MMS vehicles.
Construction of one staff quarter project
has commenced. One district level Philatelic
exhibition was held during the year.
Sikkim
18.13 Sixty (60) officials were imparted training
under PLI. One staff quarter was constructed.
One Speed Post Centre was upgraded from
State Level to National Level. One Parcel Post
Centre was established. One Branch post
office relocated and one Branch Post Office
was supplied with Infrastructure Equipment.
Tripura
18.12 During the year, computer hardware
of 17 Post Offices was upgraded. 14 Instant
86

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89

ANNEXURE
AUDIT OBSERVATIONS OF C & AG
Summary of audit observations on the working
of Department of Posts provided by C&AG is as
follows:
Audit Report No. 16 of 2011-12, Union
Government (Civil) (Compliance Audit
Observations)
Ministry of Communications and Information
Technology
Department of Posts
Non deduction of commission on purchase
of revenue stamps
Failure of the Chief Postmasters General,
Gujarat, Maharashtra, North East and West
Bengal Postal Circles to deduct commission in
advance on purchase of revenue stamps from
State Governments led to short realisation of
revenue to the extent of ` 2.45 crore.
Paragraph 4.1
Non-realisation of pension/family pension
dues from other departments
The Director of Accounts, Postal (DAP), Patna
failed to obtain payment vouchers/schedules
from 5 Post Offices under Bihar and Jharkhand
Circle which resulted in non-raising debits of
` 2.44 crore against Coal Mines Provident
Fund and Industrial Employees Provident
Fund. In addition, commission of ` 0.47
crore was not realized from Department of
Telecommunications.
Paragraph 4.2
Idling of Generator sets
Delay on the part of Chief Postmaster General,
Bihar and West Bengal Postal circles in
installation of Generator sets procured during
March 2006-March 2009 resulted in idling of
Gensets worth `1.86 crore.
Paragraph 4.3
Irregular payment of EPF pension/Family
pension
Chief PMG, Tamil Nadu Postal Circle failed to
stop payment of EPF pension/family pension
through post offices in Chennai Region despite
clear orders from Head Office, EPFO, New Delhi.
This resulted in irregular payment of pension/
family pension of ` 1.59 crore.
Paragraph 4.4
Recovery at the instance of Audit
An amount of ` 83.10 lakh was recovered at the
instance of Audit out of ` 2.08 crore excess paid
by the West Bengal and Bihar Postal Circles
towards Central Government Health Scheme
(CGHS) contribution during 2005-06 to 2008-09.
Paragraph 4.5
Non-levy of Service Tax
Omission on the part of 39 Post Offices in
Gujarat and Tamil Nadu Postal circles resulted
in short collection of service tax and education
cess amounting to ` 39.25 lakh.
Paragraph 4.6
Avoidable payment of electricity charges
Failure of Automatic Mail Processing Centre,
Mumbai to change the power distribution
licensee from Reliance Energy to Tata Power
Company resulted in avoidable extra payment
of ` 22.64 lakh.
Paragraph 4.7
90