building a better future - Cemex
building a better future - Cemex
building a better future - Cemex
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
our global workforce<br />
customer satisfaction<br />
Under the Transformation reorganization project completed<br />
WORKFORCE BY TYPE OF CONTRACT<br />
percentage<br />
1<br />
WORKFORCE BY LEVEL<br />
percentage<br />
5<br />
in 2011, CEMEX is now even <strong>better</strong> prepared to focus on the<br />
feedback and needs of our customers. Our new structure<br />
not only allows us to work more closely and responsively<br />
with customers, it also <strong>better</strong> supports product and service<br />
innovations that will benefit these relationships.<br />
99<br />
WORKFORCE BY AGE<br />
percentage<br />
23 17<br />
31<br />
29<br />
Full time<br />
Part time<br />
Under 30<br />
31-40<br />
41-50<br />
Over 50<br />
37<br />
58<br />
WORKFORCE BY SENIORITY<br />
percentage<br />
15<br />
39<br />
21<br />
25<br />
Executive positions<br />
Non-executive positions<br />
Operational positions<br />
Less than 1 year<br />
1-5 years<br />
5-10 years<br />
Over 10 years<br />
Our approach to innovating for customers has been very<br />
much driven by insights gained from careful listening to<br />
our customers via interviews and other feedback channels.<br />
86 percent of our countries performed surveys to measure<br />
customer satisfaction. We have identified four key focus<br />
areas for innovation and customer satisfaction: construction<br />
competence, personalized construction, legacy <strong>building</strong>, and<br />
national development.<br />
Our findings indicate that customers are often frustrated by<br />
the difficulty of finding providers who can meet their needs;<br />
the complexity of <strong>building</strong> processes, technologies and<br />
materials; and the lack of trust and cooperation among the<br />
many entities operating in the field. We will therefore focus<br />
on improving customer satisfaction through the following:<br />
• Making construction easier for customers to plan for,<br />
execute, and manage<br />
• Providing knowledge that gives customers and tradespeople<br />
the confidence to build<br />
• Enabling an open and transparent platform for matching<br />
skilled help with construction projects<br />
WORKFORCE BY GENDER<br />
percentage<br />
11<br />
89<br />
Male<br />
Female<br />
86%<br />
of our countries<br />
performed surveys to<br />
measure customer<br />
satisfaction<br />
< previous 40 next>