VR58A - MAN Dealer
VR58A - MAN Dealer
VR58A - MAN Dealer
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Maintenance of inventory vehicles<br />
<strong>VR58A</strong><br />
<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 1 -
Maintenance of inventory vehicles<br />
<strong>VR58A</strong><br />
1. Purpose<br />
This manual describes the required procedures before delivering<br />
inventory vehicles (trucks, buses/coaches, incl. CKD/SKD) to the end<br />
customer.<br />
The aim is to deliver these vehicles to the customer in a technically and<br />
visually immaculate condition.<br />
In order to guarantee improved handling and shorter process execution<br />
times, all necessary measures for inventory vehicle maintenance are<br />
outlined in this manual (<strong>VR58A</strong>).<br />
This manual replaces SD2146/47.<br />
Subject to change: <strong>MAN</strong> reserves the right to update this instruction or to<br />
adjust it to changes in circumstances at any time.<br />
2. Scope<br />
The manual is valid regionally for all sales regions<br />
(<strong>MAN</strong> importers/partners) and the independent and dependent<br />
organisational units allocated to them, as well for trucks, buses and<br />
CKD/SKD, for complete vehicles and chassis (scope of supply MN) and<br />
for builders commissioned by <strong>MAN</strong>. All dealers outside the MN sales<br />
network and body manufacturers not commissioned by <strong>MAN</strong> are deemed<br />
customers and will be treated accordingly.<br />
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3. Terms and definitions<br />
Inventory vehicles<br />
Delivered vehicles, trucks, buses, CKD/SKD, complete vehicles and<br />
chassis (scope of supply MN), builders which are commissioned by <strong>MAN</strong><br />
and owned by the sales region/importer/sales office and which are older<br />
than 3 months (based on delivery date ex works).<br />
Delivery date<br />
The reference date for determining the service life is the delivery date from<br />
production/ex works (including for CKD/SKD) in accordance with AVIS.<br />
4. Service maintenance<br />
Service maintenance includes correct storage, as well as regular checks<br />
on inventory vehicles.<br />
All service maintenance work appropriate/feasible for the technical<br />
scope/vehicle state of construction (e.g. chassis, <strong>MAN</strong> scope of delivery)<br />
should be carried out.<br />
4. a) Warehousing and parking of inventory vehicles:<br />
Wash the vehicle following transfer if necessary (in accordance with<br />
Service Information 192412)<br />
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It is advantageous to park the vehicle either on an even, paved and dry<br />
surface (tarmac, concrete) or, if possible, under cover/in a hall.<br />
Secure vehicle against rolling with wheel chocks<br />
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<strong>VR58A</strong><br />
Close windows, doors, skylight and/or sunroof<br />
Set windscreen wipers to a neutral position<br />
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Fold rear mirrors<br />
Remove dirt, snow and moisture from the floor of the vehicle<br />
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Batteries have to be disconnected every time the vehicle is parked (in<br />
accordance with Service Information 114002 ‘batteries’). It is not<br />
enough to simply turn off the main switch!<br />
OK!<br />
not OK!<br />
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4. b) Service maintenance timetable<br />
In the following illustration you will find the actions that have to be carried<br />
out and at which time (age of vehicle ex works AVIS) on a inventory<br />
vehicle.<br />
Age of vehicle<br />
(months) Actions to be carried out on the vehicle Liability for defects<br />
1<br />
2<br />
3 Small service maintenance<br />
4<br />
5<br />
6 Medium service maintenance<br />
7<br />
8<br />
9 Small service maintenance<br />
10<br />
11<br />
12<br />
SI 114002 batteries<br />
Large service maintenance<br />
13 (25)<br />
14 (26)<br />
15 (27) Small service maintenance<br />
16 (28)<br />
17 (29)<br />
18 (30) Medium service maintenance<br />
19 (31)<br />
20 (32)<br />
21 (33) Small service maintenance<br />
22 (34)<br />
23 (35)<br />
24 (36)<br />
SI 114002 batteries<br />
Large service maintenance<br />
> 36 use manual VG 001 (sale of second-hand vehicles)<br />
No claim for<br />
preservation of<br />
defect liability<br />
required<br />
Claim for<br />
preservation of<br />
defect liability<br />
required when<br />
vehicle is sold<br />
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4. c) Extent of service maintenance<br />
Small service maintenance<br />
Visual check (especially interior for moisture)<br />
Check tyre pressure and adjust if required (according to<br />
manual)<br />
Repair discovered faults where necessary<br />
Medium service maintenance (see attachment 3/4)<br />
Check in accordance with attachment 3 (for trucks) and<br />
attachment 4 (for buses), Service maintenance for inventory<br />
vehicles<br />
Repair discovered faults where necessary<br />
Large service maintenance in accordance with ProFit<br />
check II/III (system <strong>MAN</strong>WIS)<br />
Trucks: Inspection I annually with unit oil change in accordance<br />
with the acceptance and oil change sheet (Profit Check III), or<br />
service with engine oil change + S12 with unit oil change in<br />
accordance with the acceptance and oil change sheet (Profit<br />
Check II) without valve setting (see Service Information 352712)<br />
BUSES: Inspection I, (in accordance with the<br />
service/inspection maintenance check list) without valve setting<br />
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4. d) Proof of service maintenance sheet (attachment 1)<br />
A proof of service maintenance sheet (attachment 1) has to be kept for<br />
every single inventory vehicle. All carried out repairs have to be<br />
documented on this sheet. This checklist is to be stored in the vehicle.<br />
Before delivery to the end customer, the checklist has to be removed and<br />
filed for 15 years in the vehicle records (VTG1) for control purposes.<br />
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5. Retaining defect liability for inventory vehicles (13-36 months<br />
from delivery ex works)<br />
According to MN guidelines (Q604/B604), a vehicle with a service life of<br />
over 12 months is no longer a new vehicle. This means that production<br />
units no longer accept defect liability.<br />
Measures for reactivating the defect liability:<br />
For inventory vehicles, proof that the work has been carried out is provided<br />
in the maintenance certificate (proof of service maintenance sheet)<br />
(attachment 1).<br />
The contractor and cost unit for the check is the sales region importer.<br />
The costs of the inspection/service and repairing any damage cannot be<br />
recognised/processed as part of the defect liability or goodwill services,<br />
since the aim is to keep the quality to the same standard as a new vehicle.<br />
For the activation of the defect liability, the application to retain the defect<br />
liability (attachment 2) is made with the After Sales- Service Support-<br />
Warranty Processes department, which then sets the start date for the<br />
standard defect liability in the system.<br />
This means that the production units take on full defect liability for 2 years<br />
(1 year for the complete vehicle and 2 years on the driveline), usually from<br />
the first vehicle registration or handover to the customer.<br />
Important note: For vehicles older than 24 months (25-36 months)<br />
(based on delivery date ex works), the defect liability begins a fixed<br />
24 months from the delivery date ex works. This date is also used as<br />
the reference date for the purchase guarantee and normal goodwill.<br />
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5. a) What are the tasks of the sales region?<br />
Carry out repairs according to 4.b<br />
Document repairs on the proof of service maintenance sheet<br />
(attachment 1)<br />
Submission of “claim for preservation of defect liability for inventory<br />
vehicles” (attachment 2)<br />
5. b) What is addressed to whom?<br />
The claim for preservation of defect liability for inventory vehicles has to<br />
be sent to the Service Support Warranty Processes department<br />
immediately after the carrying out of repairs, in accordance with 4.b.<br />
Send to the following e-mail address:<br />
vasg.fis@de.man-mn.com<br />
The applicant receives an e-mail response after the defect liability has<br />
been successfully logged.<br />
The claim for preservation of defect liability for inventory vehicles<br />
(attachment 2) is archived at the Service Support Warranty Processes<br />
department.<br />
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6. Verification of service maintenance<br />
Service Support Warranty reserves the right to check compliance of service<br />
maintenance at any time and to take necessary action in case of<br />
noncompliance.<br />
7. Changes<br />
SD2146/47<br />
8. Notes/questions/answers<br />
Question: Are VTG16 checks still accepted for retaining defect<br />
liability?<br />
Answer: No, with the publication of this manual, VTG16<br />
documents/test reports will no longer be accepted for retaining<br />
defect liability.<br />
Question: What service maintenance do vehicles have to start with<br />
for the transfer from VTG16 to <strong>VR58A</strong>?<br />
Answer: For the transfer from VTG16 to the <strong>VR58A</strong> manual, the<br />
service maintenance relevant for the age of the vehicle must be<br />
carried out as outlined under Point 4.b (time plan service<br />
maintenance).<br />
Note: For vehicles aged >12 and < 24 months, a large service<br />
maintenance must always be carried out before the vehicle is<br />
handed over to the customer (if this has not already been<br />
carried out).<br />
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Question: Can the costs for service maintenance measures be<br />
processed/reimbursed under defect liability or on a goodwill basis?<br />
Answer: No, the costs of the inspection/service and repairing any<br />
damage cannot be recognised/processed as part of defect liability or<br />
goodwill services, as the aim is to keep the quality to the same<br />
standard as a new vehicle.<br />
Question: Is it possible to acquire a purchase guarantee for<br />
inventory vehicles maintained in accordance with <strong>VR58A</strong>?<br />
Answer: Yes, it is possible to acquire a purchase guarantee within<br />
12 months from the first vehicle registration or the start of defect<br />
liability.<br />
Question: When does the defect liability begin for vehicles which<br />
are > 24 and
Maintenance of inventory vehicles<br />
<strong>VR58A</strong><br />
Question: Can the interim care measures for vehicles standing at a<br />
body manufacturer commissioned by <strong>MAN</strong> be carried out by that<br />
body manufacturer?<br />
Answer: Yes, the small and medium interim care inspection can<br />
also be performed by the body manufacturer, but the main interim<br />
care inspection must be carried out by the Service network of the<br />
sales organisation.<br />
Note: The documentation from the interim care inspections must be<br />
forwarded to the sales region.<br />
9. Attachments<br />
Attachment 1: proof of service maintenance sheet<br />
Attachment 2: claim for preservation of defect liability for inventory vehicles<br />
Attachment 3: medium service maintenance for trucks<br />
Attachment 4: medium service maintenance for buses/coaches<br />
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Attachment 1: proof of service maintenance sheet<br />
Proof of service maintenance for inventory vehicles (<strong>VR58A</strong>)<br />
Timetable for service maintenance/proof of service maintenance sheet<br />
Small service maintenance<br />
(vehicle age: 3 months)<br />
(vehicle age: 6 months)<br />
(vehicle age: 15 months)<br />
(vehicle age: 21 months)<br />
(vehicle age: 27 months)<br />
(vehicle age: 33 months)<br />
No<br />
Yes<br />
Visual check (especially interior for moisture)<br />
Check tyre pressure and adjust if required (according to manual)<br />
Repair discovered faults where necessary<br />
VIN:<br />
Mileage:<br />
Date<br />
Company stamp/signature<br />
Medium service maintenance<br />
(vehicle age: 6 months)<br />
(vehicle age: 18 months)<br />
(vehicle age: 30 months)<br />
Check in accordance with attachment 3 (for trucks) and attachment 4 (for buses),<br />
Service maintenance check for inventory vehicles<br />
VIN:<br />
Mileage:<br />
Date<br />
Company stamp/signature<br />
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Large service maintenance<br />
(vehicle age: 12 months)<br />
(vehicle age: 24 months)<br />
(vehicle age: 36 months)<br />
No<br />
Yes<br />
Trucks: Inspection I annually with unit oil change in accordance<br />
with the acceptance and oil change sheet (Profit Check III), or<br />
service with engine oil change + S12 with unit oil change in accordance<br />
with the acceptance and oil change sheet (Profit Check II) without<br />
valve setting (see Service Information 352712)<br />
BUSES: Inspection I, (in accordance with the service/inspection<br />
maintenance check list) without valve setting<br />
VIN:<br />
Mileage:<br />
Date<br />
Company stamp/signature<br />
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Attachment 2: claim for preservation of defect liability for<br />
inventory vehicles<br />
Vehicle data<br />
Buyer<br />
VIN<br />
Vehicle manufacturer<br />
Vehicle type/model<br />
Delivery to customer<br />
First registration<br />
Mileage<br />
Registration<br />
Hereby we confirm that compulsory checks and repairs (points 1 and 2) have been carried out and any<br />
faults found have been rectified. The vehicle was in a technically immaculate condition at the time of<br />
handover to the customer. Furthermore, we confirm that all associated documents will be archived and<br />
are available for verification, for example as part of an audit.<br />
1. Regular checks<br />
• Batteries in accordance with Service Information 114002<br />
• Corrosion of new vehicles in accordance with Service Information 192412<br />
2. Before delivery to end customer or when due<br />
• Small service maintenance<br />
• Medium service maintenance<br />
• Large service maintenance<br />
Attachments: copy of the vehicle paperwork or customer’s handover certificate<br />
Vehicle survey at company<br />
Date<br />
Signature /<br />
stamp<br />
Please send to the following e-mail address:<br />
vasg.fis@de.man-mn.com<br />
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Attachment 3: Medium service maintenance for inventory vehicles (trucks)<br />
Vehicle age 6/18/30 months<br />
Check operation on TGA, TGS, TGX, TGL, TGM, X-type series vehicles<br />
Delete as applicable (e.g. for chassis)<br />
VIN: No fault Fault Rectified fault<br />
check<br />
Verify VIN<br />
Check vehicle for damage/function and completeness:<br />
- Check interior for damage<br />
- Check windscreen and side windows for scratches, cracks and opacity<br />
- Check coated surfaces for damage, weathering or corrosion<br />
- Check plastic parts for visual condition and replace if required<br />
- Check tyres for condition and air pressure (in accordance with manual)<br />
- Check batteries for functionality and condition (SI 114002)<br />
- Check auxiliary brakes for functionality<br />
- Check air suspension (lifting, lowering and driving height)<br />
- Check cab tilt mechanism for functionality<br />
- Check v-belt for condition and tension<br />
- Check PTO for functionality<br />
- Check emergency switch for functionality<br />
Check for leakages:<br />
- Engine<br />
- Gearbox<br />
- Transfer case<br />
- Powered front axles<br />
- Powered rear axles<br />
- Steering system<br />
- Compressed-air system<br />
- Central lubrication system<br />
- Cab for leaks<br />
- Fuel system<br />
Fluid levels check and replenish if required:<br />
- Engine oil<br />
- Coolant<br />
- Windshield washer<br />
- Clutch<br />
- Steering<br />
Test drive (10 KM):<br />
- Drain fuel system (SEPAR filter; tank and filter, before starting the engine)<br />
- Check body for functionality, safety and visual condition<br />
- Check tachograph (MTCO/DTCO)<br />
- Check speed limiter<br />
- Check auxiliary brakes for functionality<br />
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- Check service and parking brake (roller test bench)<br />
- Check all switches and levers in cab for functionality<br />
- Check vehicle lighting and electrical appliances for functionality<br />
- Check check lamps for functionality<br />
- Check air conditioning and heater for functionality<br />
- Check auxiliary heater for functionality<br />
- Check steering for functionality<br />
- Check drive clutch for comfortable shelting<br />
Before handing over to the customer:<br />
- Data file update (vehicle must be programmed with the current data file prior to the<br />
handover to the customer)<br />
- Read-out fault memory of all control units, pass to the works and<br />
Clear fault/diagnosis memory<br />
- Note and implement Service Information<br />
- Dewax, if required<br />
- Clean vehicle until in visually immaculate condition<br />
Signatures<br />
Date<br />
Client<br />
Performer<br />
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Attachment 4: Medium service maintenance for inventory vehicles (buses)<br />
Vehicle age 6/18/30 months<br />
Check operation on buses/coaches<br />
Delete as applicable (e.g. for chassis)<br />
VIN: No fault Fault Rectified fault<br />
check <br />
Verify VIN<br />
Check vehicle for damage/function and completeness:<br />
- Check interior for damage<br />
- Check windscreen and side windows for scratches, cracks and opacity<br />
- Check coated surfaces for damage, weathering or corrosion<br />
- Check plastic parts for visual condition and replace if required<br />
- Check tyres for condition and air pressure (in accordance with manual)<br />
- Check batteries for functionality and condition (SI 114002)<br />
- Check air suspension (lifting, lowering and driving height)<br />
- Check v-belt for condition and tension<br />
- Check emergency switch for functionality<br />
- Check doors (light barrier, anti-trap device, kneeling strip) for functionality<br />
Check for leakages:<br />
- Engine<br />
- Gearbox<br />
- Transfer case<br />
- Powered rear axles<br />
- Steering system<br />
- Compressed-air system<br />
- Central lubrication system<br />
- Cab<br />
- Fuel system<br />
Fluid levels: check and replenish if required:<br />
- Engine oil<br />
- Coolant<br />
- Windshield washer<br />
- Clutch<br />
- Steering<br />
Test drive (10 KM):<br />
- Drain fuel system (SEPAR filter; tank and filter, before starting the engine)<br />
- Check body for functionality, safety and visual condition<br />
- Check tachograph (MTCO/DTCO)<br />
- Check speed limiter<br />
- Check auxiliary brakes for functionality<br />
- Check service and parking brake (roller test bench)<br />
- Check all switches and levers in cab for functionality<br />
- Check vehicle lighting and electrical appliances for functionality<br />
- Check check lamps for functionality<br />
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- Check air conditioning and heater for functionality<br />
- Check auxiliary heater for functionality<br />
- Check steering for functionality<br />
- Check drive clutch for comfortable shelting<br />
Before handing over to the customer:<br />
- Data file update (vehicle must be programmed with the current data file prior to the<br />
handover to the customer)<br />
- Read-out fault memory of all control units, pass to the works and<br />
Clear fault/diagnosis memory<br />
- Note and implement Service Information<br />
- Dewax, if required<br />
- Clean vehicle until in visually immaculate condition<br />
Signatures<br />
Date<br />
Client<br />
Performer<br />
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