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Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 1 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

1. Purpose<br />

This manual describes the required procedures before delivering<br />

inventory vehicles (trucks, buses/coaches, incl. CKD/SKD) to the end<br />

customer.<br />

The aim is to deliver these vehicles to the customer in a technically and<br />

visually immaculate condition.<br />

In order to guarantee improved handling and shorter process execution<br />

times, all necessary measures for inventory vehicle maintenance are<br />

outlined in this manual (<strong>VR58A</strong>).<br />

This manual replaces SD2146/47.<br />

Subject to change: <strong>MAN</strong> reserves the right to update this instruction or to<br />

adjust it to changes in circumstances at any time.<br />

2. Scope<br />

The manual is valid regionally for all sales regions<br />

(<strong>MAN</strong> importers/partners) and the independent and dependent<br />

organisational units allocated to them, as well for trucks, buses and<br />

CKD/SKD, for complete vehicles and chassis (scope of supply MN) and<br />

for builders commissioned by <strong>MAN</strong>. All dealers outside the MN sales<br />

network and body manufacturers not commissioned by <strong>MAN</strong> are deemed<br />

customers and will be treated accordingly.<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 2 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

3. Terms and definitions<br />

Inventory vehicles<br />

Delivered vehicles, trucks, buses, CKD/SKD, complete vehicles and<br />

chassis (scope of supply MN), builders which are commissioned by <strong>MAN</strong><br />

and owned by the sales region/importer/sales office and which are older<br />

than 3 months (based on delivery date ex works).<br />

Delivery date<br />

The reference date for determining the service life is the delivery date from<br />

production/ex works (including for CKD/SKD) in accordance with AVIS.<br />

4. Service maintenance<br />

Service maintenance includes correct storage, as well as regular checks<br />

on inventory vehicles.<br />

All service maintenance work appropriate/feasible for the technical<br />

scope/vehicle state of construction (e.g. chassis, <strong>MAN</strong> scope of delivery)<br />

should be carried out.<br />

4. a) Warehousing and parking of inventory vehicles:<br />

Wash the vehicle following transfer if necessary (in accordance with<br />

Service Information 192412)<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 3 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

It is advantageous to park the vehicle either on an even, paved and dry<br />

surface (tarmac, concrete) or, if possible, under cover/in a hall.<br />

Secure vehicle against rolling with wheel chocks<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 4 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Close windows, doors, skylight and/or sunroof<br />

Set windscreen wipers to a neutral position<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 5 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Fold rear mirrors<br />

Remove dirt, snow and moisture from the floor of the vehicle<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 6 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Batteries have to be disconnected every time the vehicle is parked (in<br />

accordance with Service Information 114002 ‘batteries’). It is not<br />

enough to simply turn off the main switch!<br />

OK!<br />

not OK!<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 7 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

4. b) Service maintenance timetable<br />

In the following illustration you will find the actions that have to be carried<br />

out and at which time (age of vehicle ex works AVIS) on a inventory<br />

vehicle.<br />

Age of vehicle<br />

(months) Actions to be carried out on the vehicle Liability for defects<br />

1<br />

2<br />

3 Small service maintenance<br />

4<br />

5<br />

6 Medium service maintenance<br />

7<br />

8<br />

9 Small service maintenance<br />

10<br />

11<br />

12<br />

SI 114002 batteries<br />

Large service maintenance<br />

13 (25)<br />

14 (26)<br />

15 (27) Small service maintenance<br />

16 (28)<br />

17 (29)<br />

18 (30) Medium service maintenance<br />

19 (31)<br />

20 (32)<br />

21 (33) Small service maintenance<br />

22 (34)<br />

23 (35)<br />

24 (36)<br />

SI 114002 batteries<br />

Large service maintenance<br />

> 36 use manual VG 001 (sale of second-hand vehicles)<br />

No claim for<br />

preservation of<br />

defect liability<br />

required<br />

Claim for<br />

preservation of<br />

defect liability<br />

required when<br />

vehicle is sold<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 8 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

4. c) Extent of service maintenance<br />

Small service maintenance<br />

Visual check (especially interior for moisture)<br />

Check tyre pressure and adjust if required (according to<br />

manual)<br />

Repair discovered faults where necessary<br />

Medium service maintenance (see attachment 3/4)<br />

Check in accordance with attachment 3 (for trucks) and<br />

attachment 4 (for buses), Service maintenance for inventory<br />

vehicles<br />

Repair discovered faults where necessary<br />

Large service maintenance in accordance with ProFit<br />

check II/III (system <strong>MAN</strong>WIS)<br />

Trucks: Inspection I annually with unit oil change in accordance<br />

with the acceptance and oil change sheet (Profit Check III), or<br />

service with engine oil change + S12 with unit oil change in<br />

accordance with the acceptance and oil change sheet (Profit<br />

Check II) without valve setting (see Service Information 352712)<br />

BUSES: Inspection I, (in accordance with the<br />

service/inspection maintenance check list) without valve setting<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 9 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

4. d) Proof of service maintenance sheet (attachment 1)<br />

A proof of service maintenance sheet (attachment 1) has to be kept for<br />

every single inventory vehicle. All carried out repairs have to be<br />

documented on this sheet. This checklist is to be stored in the vehicle.<br />

Before delivery to the end customer, the checklist has to be removed and<br />

filed for 15 years in the vehicle records (VTG1) for control purposes.<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 10 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

5. Retaining defect liability for inventory vehicles (13-36 months<br />

from delivery ex works)<br />

According to MN guidelines (Q604/B604), a vehicle with a service life of<br />

over 12 months is no longer a new vehicle. This means that production<br />

units no longer accept defect liability.<br />

Measures for reactivating the defect liability:<br />

For inventory vehicles, proof that the work has been carried out is provided<br />

in the maintenance certificate (proof of service maintenance sheet)<br />

(attachment 1).<br />

The contractor and cost unit for the check is the sales region importer.<br />

The costs of the inspection/service and repairing any damage cannot be<br />

recognised/processed as part of the defect liability or goodwill services,<br />

since the aim is to keep the quality to the same standard as a new vehicle.<br />

For the activation of the defect liability, the application to retain the defect<br />

liability (attachment 2) is made with the After Sales- Service Support-<br />

Warranty Processes department, which then sets the start date for the<br />

standard defect liability in the system.<br />

This means that the production units take on full defect liability for 2 years<br />

(1 year for the complete vehicle and 2 years on the driveline), usually from<br />

the first vehicle registration or handover to the customer.<br />

Important note: For vehicles older than 24 months (25-36 months)<br />

(based on delivery date ex works), the defect liability begins a fixed<br />

24 months from the delivery date ex works. This date is also used as<br />

the reference date for the purchase guarantee and normal goodwill.<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 11 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

5. a) What are the tasks of the sales region?<br />

Carry out repairs according to 4.b<br />

Document repairs on the proof of service maintenance sheet<br />

(attachment 1)<br />

Submission of “claim for preservation of defect liability for inventory<br />

vehicles” (attachment 2)<br />

5. b) What is addressed to whom?<br />

The claim for preservation of defect liability for inventory vehicles has to<br />

be sent to the Service Support Warranty Processes department<br />

immediately after the carrying out of repairs, in accordance with 4.b.<br />

Send to the following e-mail address:<br />

vasg.fis@de.man-mn.com<br />

The applicant receives an e-mail response after the defect liability has<br />

been successfully logged.<br />

The claim for preservation of defect liability for inventory vehicles<br />

(attachment 2) is archived at the Service Support Warranty Processes<br />

department.<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 12 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

6. Verification of service maintenance<br />

Service Support Warranty reserves the right to check compliance of service<br />

maintenance at any time and to take necessary action in case of<br />

noncompliance.<br />

7. Changes<br />

SD2146/47<br />

8. Notes/questions/answers<br />

Question: Are VTG16 checks still accepted for retaining defect<br />

liability?<br />

Answer: No, with the publication of this manual, VTG16<br />

documents/test reports will no longer be accepted for retaining<br />

defect liability.<br />

Question: What service maintenance do vehicles have to start with<br />

for the transfer from VTG16 to <strong>VR58A</strong>?<br />

Answer: For the transfer from VTG16 to the <strong>VR58A</strong> manual, the<br />

service maintenance relevant for the age of the vehicle must be<br />

carried out as outlined under Point 4.b (time plan service<br />

maintenance).<br />

Note: For vehicles aged >12 and < 24 months, a large service<br />

maintenance must always be carried out before the vehicle is<br />

handed over to the customer (if this has not already been<br />

carried out).<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 13 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Question: Can the costs for service maintenance measures be<br />

processed/reimbursed under defect liability or on a goodwill basis?<br />

Answer: No, the costs of the inspection/service and repairing any<br />

damage cannot be recognised/processed as part of defect liability or<br />

goodwill services, as the aim is to keep the quality to the same<br />

standard as a new vehicle.<br />

Question: Is it possible to acquire a purchase guarantee for<br />

inventory vehicles maintained in accordance with <strong>VR58A</strong>?<br />

Answer: Yes, it is possible to acquire a purchase guarantee within<br />

12 months from the first vehicle registration or the start of defect<br />

liability.<br />

Question: When does the defect liability begin for vehicles which<br />

are > 24 and


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Question: Can the interim care measures for vehicles standing at a<br />

body manufacturer commissioned by <strong>MAN</strong> be carried out by that<br />

body manufacturer?<br />

Answer: Yes, the small and medium interim care inspection can<br />

also be performed by the body manufacturer, but the main interim<br />

care inspection must be carried out by the Service network of the<br />

sales organisation.<br />

Note: The documentation from the interim care inspections must be<br />

forwarded to the sales region.<br />

9. Attachments<br />

Attachment 1: proof of service maintenance sheet<br />

Attachment 2: claim for preservation of defect liability for inventory vehicles<br />

Attachment 3: medium service maintenance for trucks<br />

Attachment 4: medium service maintenance for buses/coaches<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 15 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Attachment 1: proof of service maintenance sheet<br />

Proof of service maintenance for inventory vehicles (<strong>VR58A</strong>)<br />

Timetable for service maintenance/proof of service maintenance sheet<br />

Small service maintenance<br />

(vehicle age: 3 months)<br />

(vehicle age: 6 months)<br />

(vehicle age: 15 months)<br />

(vehicle age: 21 months)<br />

(vehicle age: 27 months)<br />

(vehicle age: 33 months)<br />

No<br />

Yes<br />

Visual check (especially interior for moisture)<br />

Check tyre pressure and adjust if required (according to manual)<br />

Repair discovered faults where necessary<br />

VIN:<br />

Mileage:<br />

Date<br />

Company stamp/signature<br />

Medium service maintenance<br />

(vehicle age: 6 months)<br />

(vehicle age: 18 months)<br />

(vehicle age: 30 months)<br />

Check in accordance with attachment 3 (for trucks) and attachment 4 (for buses),<br />

Service maintenance check for inventory vehicles<br />

VIN:<br />

Mileage:<br />

Date<br />

Company stamp/signature<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 16 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Large service maintenance<br />

(vehicle age: 12 months)<br />

(vehicle age: 24 months)<br />

(vehicle age: 36 months)<br />

No<br />

Yes<br />

Trucks: Inspection I annually with unit oil change in accordance<br />

with the acceptance and oil change sheet (Profit Check III), or<br />

service with engine oil change + S12 with unit oil change in accordance<br />

with the acceptance and oil change sheet (Profit Check II) without<br />

valve setting (see Service Information 352712)<br />

BUSES: Inspection I, (in accordance with the service/inspection<br />

maintenance check list) without valve setting<br />

VIN:<br />

Mileage:<br />

Date<br />

Company stamp/signature<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 17 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Attachment 2: claim for preservation of defect liability for<br />

inventory vehicles<br />

Vehicle data<br />

Buyer<br />

VIN<br />

Vehicle manufacturer<br />

Vehicle type/model<br />

Delivery to customer<br />

First registration<br />

Mileage<br />

Registration<br />

Hereby we confirm that compulsory checks and repairs (points 1 and 2) have been carried out and any<br />

faults found have been rectified. The vehicle was in a technically immaculate condition at the time of<br />

handover to the customer. Furthermore, we confirm that all associated documents will be archived and<br />

are available for verification, for example as part of an audit.<br />

1. Regular checks<br />

• Batteries in accordance with Service Information 114002<br />

• Corrosion of new vehicles in accordance with Service Information 192412<br />

2. Before delivery to end customer or when due<br />

• Small service maintenance<br />

• Medium service maintenance<br />

• Large service maintenance<br />

Attachments: copy of the vehicle paperwork or customer’s handover certificate<br />

Vehicle survey at company<br />

Date<br />

Signature /<br />

stamp<br />

Please send to the following e-mail address:<br />

vasg.fis@de.man-mn.com<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 18 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Attachment 3: Medium service maintenance for inventory vehicles (trucks)<br />

Vehicle age 6/18/30 months<br />

Check operation on TGA, TGS, TGX, TGL, TGM, X-type series vehicles<br />

Delete as applicable (e.g. for chassis)<br />

VIN: No fault Fault Rectified fault<br />

check<br />

Verify VIN<br />

Check vehicle for damage/function and completeness:<br />

- Check interior for damage<br />

- Check windscreen and side windows for scratches, cracks and opacity<br />

- Check coated surfaces for damage, weathering or corrosion<br />

- Check plastic parts for visual condition and replace if required<br />

- Check tyres for condition and air pressure (in accordance with manual)<br />

- Check batteries for functionality and condition (SI 114002)<br />

- Check auxiliary brakes for functionality<br />

- Check air suspension (lifting, lowering and driving height)<br />

- Check cab tilt mechanism for functionality<br />

- Check v-belt for condition and tension<br />

- Check PTO for functionality<br />

- Check emergency switch for functionality<br />

Check for leakages:<br />

- Engine<br />

- Gearbox<br />

- Transfer case<br />

- Powered front axles<br />

- Powered rear axles<br />

- Steering system<br />

- Compressed-air system<br />

- Central lubrication system<br />

- Cab for leaks<br />

- Fuel system<br />

Fluid levels check and replenish if required:<br />

- Engine oil<br />

- Coolant<br />

- Windshield washer<br />

- Clutch<br />

- Steering<br />

Test drive (10 KM):<br />

- Drain fuel system (SEPAR filter; tank and filter, before starting the engine)<br />

- Check body for functionality, safety and visual condition<br />

- Check tachograph (MTCO/DTCO)<br />

- Check speed limiter<br />

- Check auxiliary brakes for functionality<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 19 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

- Check service and parking brake (roller test bench)<br />

- Check all switches and levers in cab for functionality<br />

- Check vehicle lighting and electrical appliances for functionality<br />

- Check check lamps for functionality<br />

- Check air conditioning and heater for functionality<br />

- Check auxiliary heater for functionality<br />

- Check steering for functionality<br />

- Check drive clutch for comfortable shelting<br />

Before handing over to the customer:<br />

- Data file update (vehicle must be programmed with the current data file prior to the<br />

handover to the customer)<br />

- Read-out fault memory of all control units, pass to the works and<br />

Clear fault/diagnosis memory<br />

- Note and implement Service Information<br />

- Dewax, if required<br />

- Clean vehicle until in visually immaculate condition<br />

Signatures<br />

Date<br />

Client<br />

Performer<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 20 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

Attachment 4: Medium service maintenance for inventory vehicles (buses)<br />

Vehicle age 6/18/30 months<br />

Check operation on buses/coaches<br />

Delete as applicable (e.g. for chassis)<br />

VIN: No fault Fault Rectified fault<br />

check <br />

Verify VIN<br />

Check vehicle for damage/function and completeness:<br />

- Check interior for damage<br />

- Check windscreen and side windows for scratches, cracks and opacity<br />

- Check coated surfaces for damage, weathering or corrosion<br />

- Check plastic parts for visual condition and replace if required<br />

- Check tyres for condition and air pressure (in accordance with manual)<br />

- Check batteries for functionality and condition (SI 114002)<br />

- Check air suspension (lifting, lowering and driving height)<br />

- Check v-belt for condition and tension<br />

- Check emergency switch for functionality<br />

- Check doors (light barrier, anti-trap device, kneeling strip) for functionality<br />

Check for leakages:<br />

- Engine<br />

- Gearbox<br />

- Transfer case<br />

- Powered rear axles<br />

- Steering system<br />

- Compressed-air system<br />

- Central lubrication system<br />

- Cab<br />

- Fuel system<br />

Fluid levels: check and replenish if required:<br />

- Engine oil<br />

- Coolant<br />

- Windshield washer<br />

- Clutch<br />

- Steering<br />

Test drive (10 KM):<br />

- Drain fuel system (SEPAR filter; tank and filter, before starting the engine)<br />

- Check body for functionality, safety and visual condition<br />

- Check tachograph (MTCO/DTCO)<br />

- Check speed limiter<br />

- Check auxiliary brakes for functionality<br />

- Check service and parking brake (roller test bench)<br />

- Check all switches and levers in cab for functionality<br />

- Check vehicle lighting and electrical appliances for functionality<br />

- Check check lamps for functionality<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 21 -


Maintenance of inventory vehicles<br />

<strong>VR58A</strong><br />

- Check air conditioning and heater for functionality<br />

- Check auxiliary heater for functionality<br />

- Check steering for functionality<br />

- Check drive clutch for comfortable shelting<br />

Before handing over to the customer:<br />

- Data file update (vehicle must be programmed with the current data file prior to the<br />

handover to the customer)<br />

- Read-out fault memory of all control units, pass to the works and<br />

Clear fault/diagnosis memory<br />

- Note and implement Service Information<br />

- Dewax, if required<br />

- Clean vehicle until in visually immaculate condition<br />

Signatures<br />

Date<br />

Client<br />

Performer<br />

<strong>MAN</strong> Nutzfahrzeuge AG SASWP <strong>VR58A</strong> Version 1 31.05.2010 - 22 -

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