CSR Service Profile - Parks, Recreation and Culture - City of Vernon
CSR Service Profile - Parks, Recreation and Culture - City of Vernon
CSR Service Profile - Parks, Recreation and Culture - City of Vernon
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
1.4 Glossary<br />
Term<br />
<strong>Service</strong> Type<br />
Definition<br />
Public – exist to provide value added service to an external client / customer<br />
Internal – exists to support delivery <strong>of</strong> other services, provides no value added service to public<br />
<strong>Service</strong> St<strong>and</strong>ard<br />
M<strong>and</strong>atory – m<strong>and</strong>ated or required by legislation from the federal or provincial government<br />
Essential – critical to the operation <strong>of</strong> the <strong>City</strong>. Without the service, the <strong>City</strong> would stop functioning<br />
Traditional – municipal service, provided by virtually all municipalities for many years<br />
Other Discretionary – service provided by the <strong>City</strong> to respond to particular community needs, based on a positive business case, or other<br />
specialized purposes<br />
A = Above st<strong>and</strong>ard<br />
S = At st<strong>and</strong>ard<br />
• S + : Some service levels <strong>of</strong> the sub-services/activities are higher<br />
• S – : Some service levels <strong>of</strong> the sub-services/activities are lower<br />
B = Below st<strong>and</strong>ard<br />
<strong>Service</strong> level “At St<strong>and</strong>ard” is consistent with:<br />
• the level required by legislation, or …<br />
• industry st<strong>and</strong>ards <strong>and</strong> practices, or…<br />
• business case analysis justification, …<br />
• service levels in other municipalities, …<br />
• reasonable expectations<br />
Finances<br />
(Operating<br />
Budget)<br />
COSTS:<br />
Salaries – includes employee total compensation (fully loaded including salaries, wages <strong>and</strong> benefits)<br />
Other Direct – all other expenditure related to the sub-service<br />
Allocations – costs transferred from other services / sub-services<br />
REVENUES:<br />
Income – rates, fees, fares <strong>and</strong> any other user fees, <strong>and</strong> any grants / subsidies / funds from provincial or federal governments (comment<br />
should indicate if user fees or grants)<br />
Recoveries – opposite <strong>of</strong> allocations; charges to other services, capital projects or perhaps other municipalities<br />
Tax Levy – residual costs covered by the property tax levy (negative amount implies sub-service generates revenue that reduces the tax<br />
levy). Amount should be the total sub-service costs minus total sub-service revenues<br />
5
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