CSR Service Profile - Parks, Recreation and Culture - City of Vernon

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City of Vernon – Core Services Review – Service Profiles Parks, Recreation and Culture Service or Sub-service Service Level Service Standard Client Impact FTEs Comments Mechanical HVAC work in house through City Building Services Department. Plumbing, Electrical and some Mechanical contracted out to Licensed Tradesmen. Snow Clearing is contracted out. Salting and Sanding is done by the City in house. Vernon Aquatic Centre As per the contract, Recreation Services oversees the Vernon Recreation Centre including the Vernon Aquatic Centre. The contract calls for Recreation Services to “Manage and Operate the facilities and property in compliance with all applicable federal, provincial, municipal and other laws and all permits to accommodate Public Use for the benefit of the District and its residents using prudent management practices; deliver the services including: day to day maintenance and repair of the facilities, properties and equipment, including routine and preventative maintenance, cleaning, overseeing capital projects, dealing with facility rentals, customer relations and interfacing and emergency response” The contract also requires the City to operate the facility in compliance of all District Policies which include but are not limited to: S or A Lifeguarding sometimes at 1:35 ratio because of two pools in facility. Staff hold four in-service sessions per year; one quarterly. The Vernon Aquatic Centre is the only indoor public swimming facility in the Regional District of North Okanagan. Approximately 200,000 user visits per year. Public Swim 97,000 user visits in 2011. Swim Lessons 53,000 user visits in 2011. Aqua Fitness 23,000 user visits in 2011. Kokanee Swim Club 20,000 user visits per year Masters Swim programs 4,500 user visits in 2011. Although servicing mainly the Greater Vernon Area, the Aquatic Centre sees patrons from all over the North Okanagan. The Aquatic Centre is 13.5 FTEs This includes: 11.6 FTEs @ 35hrs/week This includes: 1 FTE Aquatic Supervisor 2 FTEs Aquatic Leaders 8.6 FTEs Lifeguard/ Instructors The above staff are responsible for all supervision, lifeguarding and swim lesson instruction. 1.94 FTEs @ 40hrs/week. This includes: .60 FTE for Supervisor of Maintenance. 1.26 FTEs for part time Custodians. .075 FTE for HVAC Serviceman. This staff responsible for Increasing senior population. Decreasing youth population. 11% decline in school enrollment since 2008. Home of the Kokanee Swim Club. Contract gives them 5:00–7:00pm prime time in pool. Public Swim numbers down over last four years Adult Swim $5.50, Youth Swim $4.00, Preschool Swim $1.75, Age 2 years and under Free, Family $12.25. Persons with Disability 25% discount. Persons Financially Disadvantaged 75% discount. Over 900 people have Affordable Access Pass. Demand for Swim Lessons increasing annually. Adult lessons $9.75/hr 1:10 ratio, Youth lessons $8.75/hr, Preschool lessons $10.20/hr 1:4 ratio. 14
City of Vernon – Core Services Review – Service Profiles Parks, Recreation and Culture Service or Sub-service Service Level Service Standard Client Impact FTEs Comments All aquatics staff must hold a current National Lifesaving Certification Lifeguard to patron ratio will be 1:50 At least one staff person must hold a current BCRPA Pool Operators Certificate. Regularly scheduled in-service training shall be held at least three times per year. open 4,956 hours per year over 342 days. Three lakes in Greater Vernon Area. Teaching swim lessons is a priority mandate. the maintenance and cleaning of the Vernon Aquatic Centre including the Fitness Gym. All staff are Union. Aqua Fitness programs increasing in popularity Masters Swim Program numbers increasing Lifeguarding ratios are now established as per a 2007 Lifesaving Society Audit of the Aquatic Centre and the 2010 BC Pool Regulations. Programming As per the contract, Recreation Services is “responsible for carrying out the planning and delivery of Recreation Programs to meet the demands of the public and provide the public with a variety of opportunities to constructively use their leisure time in accordance with the Regional District’s philosophy and goals. “Keep current with trends in the recreation industry and offer new programs in the community.” “New programs can be subsidized, but after two years, programs are to break even or make a profit.” S The City of Vernon population is 38,990. Greater Vernon Area: Vernon, Coldstream, Areas A & B 2011 Census population projection 58,985. RDNO population is 83,052. Over 1,000 programs offered per year from Prenatal - Seniors. Over 65,000 user visits in youth programs. Over 68,000 user visits in adult programs. 2.7 FTEs @ 35hrs/week. All staff are Union. Programming makes a $67,550 profit. Programs offered are broken down into sub categories: Playschool, Preschool, Youth, Adult (including Seniors), Fitness (including Aqua Fitness), and On Ice. *Aquatic programs (other than Aqua Fitness) are programmed by Aquatics Supervisor. Main advertising through Recreation Services website and publication of Parks, Recreation and Culture Leisure Guide three times per year. Not able to advertise using Facebook due to Regional District policy restricting staff from use. Recreation Services acts as Administrator for the Greater Vernon KidSport Fund. Programming pays ‘rent’ to Facilities and Aquatic Centre for use through quarterly transfers. 15
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CSR Service Profile - Parks, Recreation and Culture - City of Vernon

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