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CSR Service Profile - Parks, Recreation and Culture - City of Vernon

CSR Service Profile - Parks, Recreation and Culture - City of Vernon

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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />

<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />

<strong>Service</strong> or<br />

Sub-service<br />

<strong>Service</strong> Level<br />

<strong>Service</strong><br />

St<strong>and</strong>ard<br />

Client Impact FTEs Comments<br />

Mechanical HVAC work in<br />

house through <strong>City</strong> Building<br />

<strong>Service</strong>s Department.<br />

Plumbing, Electrical <strong>and</strong> some<br />

Mechanical contracted out to<br />

Licensed Tradesmen.<br />

Snow Clearing is contracted<br />

out.<br />

Salting <strong>and</strong> S<strong>and</strong>ing is done by<br />

the <strong>City</strong> in house.<br />

<strong>Vernon</strong> Aquatic<br />

Centre<br />

As per the contract, <strong>Recreation</strong><br />

<strong>Service</strong>s oversees the <strong>Vernon</strong><br />

<strong>Recreation</strong> Centre including the<br />

<strong>Vernon</strong> Aquatic Centre.<br />

The contract calls for <strong>Recreation</strong><br />

<strong>Service</strong>s to “Manage <strong>and</strong><br />

Operate the facilities <strong>and</strong><br />

property in compliance with all<br />

applicable federal, provincial,<br />

municipal <strong>and</strong> other laws <strong>and</strong> all<br />

permits to accommodate Public<br />

Use for the benefit <strong>of</strong> the District<br />

<strong>and</strong> its residents using prudent<br />

management practices; deliver<br />

the services including: day to<br />

day maintenance <strong>and</strong> repair <strong>of</strong><br />

the facilities, properties <strong>and</strong><br />

equipment, including routine <strong>and</strong><br />

preventative maintenance,<br />

cleaning, overseeing capital<br />

projects, dealing with facility<br />

rentals, customer relations <strong>and</strong><br />

interfacing <strong>and</strong> emergency<br />

response”<br />

The contract also requires the<br />

<strong>City</strong> to operate the facility in<br />

compliance <strong>of</strong> all District<br />

Policies which include but are<br />

not limited to:<br />

S or A<br />

Lifeguarding<br />

sometimes at<br />

1:35 ratio<br />

because <strong>of</strong> two<br />

pools in facility.<br />

Staff hold four<br />

in-service<br />

sessions per<br />

year; one<br />

quarterly.<br />

The <strong>Vernon</strong> Aquatic<br />

Centre is the only<br />

indoor public swimming<br />

facility in the Regional<br />

District <strong>of</strong> North<br />

Okanagan.<br />

Approximately 200,000<br />

user visits per year.<br />

Public Swim 97,000<br />

user visits in 2011.<br />

Swim Lessons 53,000<br />

user visits in 2011.<br />

Aqua Fitness 23,000<br />

user visits in 2011.<br />

Kokanee Swim Club<br />

20,000 user visits per<br />

year<br />

Masters Swim<br />

programs 4,500 user<br />

visits in 2011.<br />

Although servicing<br />

mainly the Greater<br />

<strong>Vernon</strong> Area, the<br />

Aquatic Centre sees<br />

patrons from all over<br />

the North Okanagan.<br />

The Aquatic Centre is<br />

13.5 FTEs<br />

This includes:<br />

11.6 FTEs @ 35hrs/week<br />

This includes:<br />

1 FTE Aquatic Supervisor<br />

2 FTEs Aquatic Leaders<br />

8.6 FTEs Lifeguard/<br />

Instructors<br />

The above staff are<br />

responsible for all<br />

supervision, lifeguarding<br />

<strong>and</strong> swim lesson<br />

instruction.<br />

1.94 FTEs @<br />

40hrs/week.<br />

This includes:<br />

.60 FTE for Supervisor <strong>of</strong><br />

Maintenance.<br />

1.26 FTEs for part time<br />

Custodians.<br />

.075 FTE for HVAC<br />

<strong>Service</strong>man.<br />

This staff responsible for<br />

Increasing senior population.<br />

Decreasing youth population.<br />

11% decline in school<br />

enrollment since 2008.<br />

Home <strong>of</strong> the Kokanee Swim<br />

Club. Contract gives them<br />

5:00–7:00pm prime time in pool.<br />

Public Swim numbers down<br />

over last four years<br />

Adult Swim $5.50, Youth Swim<br />

$4.00, Preschool Swim $1.75,<br />

Age 2 years <strong>and</strong> under Free,<br />

Family $12.25.<br />

Persons with Disability 25%<br />

discount.<br />

Persons Financially<br />

Disadvantaged 75% discount.<br />

Over 900 people have<br />

Affordable Access Pass.<br />

Dem<strong>and</strong> for Swim Lessons<br />

increasing annually.<br />

Adult lessons $9.75/hr 1:10<br />

ratio, Youth lessons $8.75/hr,<br />

Preschool lessons $10.20/hr 1:4<br />

ratio.<br />

14

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