CSR Service Profile - Parks, Recreation and Culture - City of Vernon
CSR Service Profile - Parks, Recreation and Culture - City of Vernon
CSR Service Profile - Parks, Recreation and Culture - City of Vernon
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
<strong>Service</strong> or<br />
Sub-service<br />
<strong>Service</strong> Level<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
Client Impact FTEs Comments<br />
Mechanical HVAC work in<br />
house through <strong>City</strong> Building<br />
<strong>Service</strong>s Department.<br />
Plumbing, Electrical <strong>and</strong> some<br />
Mechanical contracted out to<br />
Licensed Tradesmen.<br />
Snow Clearing is contracted<br />
out.<br />
Salting <strong>and</strong> S<strong>and</strong>ing is done by<br />
the <strong>City</strong> in house.<br />
<strong>Vernon</strong> Aquatic<br />
Centre<br />
As per the contract, <strong>Recreation</strong><br />
<strong>Service</strong>s oversees the <strong>Vernon</strong><br />
<strong>Recreation</strong> Centre including the<br />
<strong>Vernon</strong> Aquatic Centre.<br />
The contract calls for <strong>Recreation</strong><br />
<strong>Service</strong>s to “Manage <strong>and</strong><br />
Operate the facilities <strong>and</strong><br />
property in compliance with all<br />
applicable federal, provincial,<br />
municipal <strong>and</strong> other laws <strong>and</strong> all<br />
permits to accommodate Public<br />
Use for the benefit <strong>of</strong> the District<br />
<strong>and</strong> its residents using prudent<br />
management practices; deliver<br />
the services including: day to<br />
day maintenance <strong>and</strong> repair <strong>of</strong><br />
the facilities, properties <strong>and</strong><br />
equipment, including routine <strong>and</strong><br />
preventative maintenance,<br />
cleaning, overseeing capital<br />
projects, dealing with facility<br />
rentals, customer relations <strong>and</strong><br />
interfacing <strong>and</strong> emergency<br />
response”<br />
The contract also requires the<br />
<strong>City</strong> to operate the facility in<br />
compliance <strong>of</strong> all District<br />
Policies which include but are<br />
not limited to:<br />
S or A<br />
Lifeguarding<br />
sometimes at<br />
1:35 ratio<br />
because <strong>of</strong> two<br />
pools in facility.<br />
Staff hold four<br />
in-service<br />
sessions per<br />
year; one<br />
quarterly.<br />
The <strong>Vernon</strong> Aquatic<br />
Centre is the only<br />
indoor public swimming<br />
facility in the Regional<br />
District <strong>of</strong> North<br />
Okanagan.<br />
Approximately 200,000<br />
user visits per year.<br />
Public Swim 97,000<br />
user visits in 2011.<br />
Swim Lessons 53,000<br />
user visits in 2011.<br />
Aqua Fitness 23,000<br />
user visits in 2011.<br />
Kokanee Swim Club<br />
20,000 user visits per<br />
year<br />
Masters Swim<br />
programs 4,500 user<br />
visits in 2011.<br />
Although servicing<br />
mainly the Greater<br />
<strong>Vernon</strong> Area, the<br />
Aquatic Centre sees<br />
patrons from all over<br />
the North Okanagan.<br />
The Aquatic Centre is<br />
13.5 FTEs<br />
This includes:<br />
11.6 FTEs @ 35hrs/week<br />
This includes:<br />
1 FTE Aquatic Supervisor<br />
2 FTEs Aquatic Leaders<br />
8.6 FTEs Lifeguard/<br />
Instructors<br />
The above staff are<br />
responsible for all<br />
supervision, lifeguarding<br />
<strong>and</strong> swim lesson<br />
instruction.<br />
1.94 FTEs @<br />
40hrs/week.<br />
This includes:<br />
.60 FTE for Supervisor <strong>of</strong><br />
Maintenance.<br />
1.26 FTEs for part time<br />
Custodians.<br />
.075 FTE for HVAC<br />
<strong>Service</strong>man.<br />
This staff responsible for<br />
Increasing senior population.<br />
Decreasing youth population.<br />
11% decline in school<br />
enrollment since 2008.<br />
Home <strong>of</strong> the Kokanee Swim<br />
Club. Contract gives them<br />
5:00–7:00pm prime time in pool.<br />
Public Swim numbers down<br />
over last four years<br />
Adult Swim $5.50, Youth Swim<br />
$4.00, Preschool Swim $1.75,<br />
Age 2 years <strong>and</strong> under Free,<br />
Family $12.25.<br />
Persons with Disability 25%<br />
discount.<br />
Persons Financially<br />
Disadvantaged 75% discount.<br />
Over 900 people have<br />
Affordable Access Pass.<br />
Dem<strong>and</strong> for Swim Lessons<br />
increasing annually.<br />
Adult lessons $9.75/hr 1:10<br />
ratio, Youth lessons $8.75/hr,<br />
Preschool lessons $10.20/hr 1:4<br />
ratio.<br />
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