CSR Service Profile - Parks, Recreation and Culture - City of Vernon

City of Vernon – Core Services Review – Service Profiles
Parks, Recreation and Culture
3. Recreation Services
3.1 Service Description
The City of Vernon Recreation Services is responsible for the administration, facility operation and delivery of programs and recreation services to
the citizens of the Greater Vernon Area on contract to the Regional District of North Okanagan (RDNO).
3.2 Service Hierarchy
The following sub-services are provided by the Recreation Services:
Sub-service Type Description
Administration
Public
Traditional
Administration includes the Director, Recreation Services who provides leadership, supervision, and
direction to the department’s approximately 100 employees. Develops departmental policies and
procedures, liaises with CAO and Council for City of Vernon as well as General Manager Parks,
Recreation and Culture and other staff of the Regional District of North Okanagan and other service
providers. Plans and oversees department budget and marketing, deals with accounts payable, facility
bookings, customer service and capital projects.
Administration also includes the Office Coordinator, Facility Booking Clerk and Recreation Clerks.
Clerical staff are front line contact with the public and handle all program registrations using the CLASS
registration system, collect all registration fees and admission fees to programs and the Vernon Aquatic
Centre, handle public inquiries, in person on the phone and through email. Staff deal with all facility
bookings, including Parks bookings, order all office supplies and supply clerical support to all other staff
as needed. The Administration Office at the Recreation Centre is open approximately 4,700 hours over
363 days per year.
Facility Management
Vernon Aquatic Centre
Public
Traditional
Public
Traditional
Recreation Services is responsible for the management and operation of the Vernon Recreation Centre
including the day to day operation, maintenance, staffing and scheduling using prudent management
practices. The Vernon Recreation Centre ‘facilities’ include the Auditorium, Dogwood and Priest Valley
Gymnasiums and Halina Seniors Centre as well as the grounds and parking lots. The Recreation Centre
is open to the public over 5,300 hours over 363 days per year.
Recreation Services is responsible for the management and operation of the Vernon Aquatic Centre
including the day to day operation, maintenance and scheduling using prudent management practices.
We provide all supervision, lifeguarding and swim instruction. The Aquatic Centre which includes a 25
metre 8 lane lap pool, a leisure pool, hot tub, steam room, sauna and fitness gym is open approximately
4,950 hours per year over 342 days. The Aquatic Centre has just under 200,000 user visits per year
including public swimming, lane swimming, public swim lessons, school swim lessons, rentals, aqua
fitness classes, swim club rentals, and use of the fitness gym.
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