CSR Service Profile - Parks, Recreation and Culture - City of Vernon
CSR Service Profile - Parks, Recreation and Culture - City of Vernon
CSR Service Profile - Parks, Recreation and Culture - City of Vernon
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<strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong> <strong>Parks</strong>,<br />
<strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong>
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong><br />
Core <strong>Service</strong>s Review<br />
<strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
Program: <strong>Parks</strong>, <strong>Recreation</strong>, <strong>and</strong> <strong>Culture</strong><br />
January 15, 2013
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
Contents<br />
1. Introduction .......................................................................................................................................................................................................................... 2<br />
2. <strong>Parks</strong> .................................................................................................................................................................................................................................... 6<br />
3. <strong>Recreation</strong> <strong>Service</strong>s ............................................................................................................................................................................................................. 9<br />
4. Downtown Beautification .................................................................................................................................................................................................... 25<br />
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
1. Introduction<br />
1.1 Purpose <strong>of</strong> this Document<br />
Background<br />
In 2012, the <strong>City</strong> <strong>of</strong> <strong>Vernon</strong> (<strong>City</strong>) contracted KPMG LLP (KPMG) through a competitive bid process to review the <strong>City</strong>’s operations <strong>and</strong> service<br />
delivery to identify cost-saving opportunities <strong>and</strong> areas for potential improvements. The <strong>City</strong> sees periodic Core <strong>Service</strong> Reviews as a necessary<br />
<strong>and</strong> positive means to check, confirm <strong>and</strong> review the range <strong>of</strong> services to be delivered by the <strong>City</strong> <strong>and</strong> recommendations to prioritize those<br />
services. The <strong>City</strong> considers Core <strong>Service</strong> Reviews as one method to ensure what is delivered is <strong>of</strong> the highest value to the community, to shed<br />
lower value services, to apply best modern practices to cost effective delivery, <strong>and</strong> to direct valuable, limited resources to the delivery <strong>of</strong><br />
community valued programs <strong>and</strong> services. The Core <strong>Service</strong> Review project commenced on October 10, 2012 <strong>and</strong> is being conducted in four<br />
phases with a draft final report to be delivered by March 31, 2013.<br />
<strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong> Summaries<br />
During Phase 2 <strong>of</strong> the project, service pr<strong>of</strong>iles were created to present key information on the services that the <strong>City</strong> <strong>of</strong> <strong>Vernon</strong> currently provides.<br />
These service pr<strong>of</strong>iles were consolidated into five <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong> Summary documents, <strong>of</strong> which this document is one, <strong>and</strong> posted on the <strong>City</strong><br />
website.<br />
The information in the <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong> Summary documents was compiled by the <strong>City</strong> based on a template provided by KPMG. The intent <strong>of</strong> the<br />
<strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong> Summary documents is to present key information on the services that the <strong>City</strong> <strong>of</strong> <strong>Vernon</strong> currently provides to inform discussions<br />
with <strong>City</strong> Council, <strong>City</strong> management <strong>and</strong> the community on the <strong>City</strong>’s operations <strong>and</strong> service delivery to identify cost-saving opportunities <strong>and</strong><br />
areas for potential improvements during the Core <strong>Service</strong>s Review project.<br />
Any performance related information is based on <strong>City</strong> <strong>of</strong> <strong>Vernon</strong> provided information or statements. No opinion is expressed with respect to the<br />
validity <strong>of</strong> the underlying performance data. The <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong> Summary documents do not constitute an audit <strong>of</strong> the <strong>City</strong>’s services <strong>and</strong><br />
underlying sub-services. Accordingly, KPMG does not express an opinion on such matters.<br />
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1.2 Providing Input to the Core <strong>Service</strong>s Review Project<br />
Public Consultation<br />
During Phase 3 <strong>of</strong> the Core <strong>Service</strong>s Review project, the <strong>City</strong> is seeking input from the community on current services through a public workshop<br />
on January 29, 2013. Input could include suggestions <strong>of</strong> opportunities for cost reduction, areas where current service levels could be reduced or<br />
are already too low, or any other suggestions to improve the efficiency <strong>and</strong> effectiveness <strong>of</strong> <strong>City</strong> services. It is intended that <strong>City</strong> staff <strong>and</strong><br />
members <strong>of</strong> the community including those representing any specific stakeholder groups will read the information contained in the <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong><br />
Summary documents before attending the workshop. Written comments <strong>and</strong> suggestions will also be welcome, either presented at the meeting, or<br />
submitted to the project email address.<br />
Project Email address<br />
A dedicated project email address has been set up to enable any stakeholder to provide information directly to KPMG on a confidential basis. The<br />
email address is COV<strong>CSR</strong>@kpmg.ca<br />
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1.3 How to Read this Document<br />
The information in this document is presented in six sections:<br />
<strong>Service</strong> Description – briefly describes the overall purpose or objective <strong>of</strong> the <strong>City</strong> service.<br />
<strong>Service</strong> Hierarchy – lists the sub-services or activities within the <strong>Service</strong>, <strong>and</strong> describes the service provided.<br />
<strong>Service</strong> Delivery – provides information on service delivery for the sub-services or activities within the <strong>Service</strong> including service level,<br />
client impact <strong>and</strong> number <strong>of</strong> full time equivalent (FTE) staff involved.<br />
Finance – provides key financial metrics showing the level <strong>of</strong> expenditures on the sub-services <strong>and</strong> the extent to which the sub-services are<br />
funded through user fees, grants <strong>and</strong>/or property tax levy.<br />
Recent Reviews – describes any recent studies or reviews <strong>of</strong> these services/sub-services, the results <strong>and</strong> what has been done with the<br />
results.<br />
Municipal Comparisons – provides conclusions from previous reports or other data the <strong>City</strong> has on the delivery <strong>of</strong> the services/subservices,<br />
the unit cost for services/sub-services, the fees charged for services/sub-service in comparison with other municipalities.<br />
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1.4 Glossary<br />
Term<br />
<strong>Service</strong> Type<br />
Definition<br />
Public – exist to provide value added service to an external client / customer<br />
Internal – exists to support delivery <strong>of</strong> other services, provides no value added service to public<br />
<strong>Service</strong> St<strong>and</strong>ard<br />
M<strong>and</strong>atory – m<strong>and</strong>ated or required by legislation from the federal or provincial government<br />
Essential – critical to the operation <strong>of</strong> the <strong>City</strong>. Without the service, the <strong>City</strong> would stop functioning<br />
Traditional – municipal service, provided by virtually all municipalities for many years<br />
Other Discretionary – service provided by the <strong>City</strong> to respond to particular community needs, based on a positive business case, or other<br />
specialized purposes<br />
A = Above st<strong>and</strong>ard<br />
S = At st<strong>and</strong>ard<br />
• S + : Some service levels <strong>of</strong> the sub-services/activities are higher<br />
• S – : Some service levels <strong>of</strong> the sub-services/activities are lower<br />
B = Below st<strong>and</strong>ard<br />
<strong>Service</strong> level “At St<strong>and</strong>ard” is consistent with:<br />
• the level required by legislation, or …<br />
• industry st<strong>and</strong>ards <strong>and</strong> practices, or…<br />
• business case analysis justification, …<br />
• service levels in other municipalities, …<br />
• reasonable expectations<br />
Finances<br />
(Operating<br />
Budget)<br />
COSTS:<br />
Salaries – includes employee total compensation (fully loaded including salaries, wages <strong>and</strong> benefits)<br />
Other Direct – all other expenditure related to the sub-service<br />
Allocations – costs transferred from other services / sub-services<br />
REVENUES:<br />
Income – rates, fees, fares <strong>and</strong> any other user fees, <strong>and</strong> any grants / subsidies / funds from provincial or federal governments (comment<br />
should indicate if user fees or grants)<br />
Recoveries – opposite <strong>of</strong> allocations; charges to other services, capital projects or perhaps other municipalities<br />
Tax Levy – residual costs covered by the property tax levy (negative amount implies sub-service generates revenue that reduces the tax<br />
levy). Amount should be the total sub-service costs minus total sub-service revenues<br />
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2. <strong>Parks</strong><br />
2.1 <strong>Service</strong> Description<br />
This activity within Public Works provides services relating to the maintenance <strong>and</strong> construction <strong>of</strong> regional parks, playgrounds, sport facilities, <strong>and</strong><br />
linear trails. It also looks after the health <strong>of</strong> trees in parks <strong>and</strong> at the roadside.<br />
2.2 <strong>Service</strong> Hierarchy<br />
The following sub-services are provided by the <strong>Parks</strong> <strong>Service</strong>.<br />
Sub-service Type Description<br />
<strong>Parks</strong><br />
Trees<br />
Public<br />
Traditional<br />
Public<br />
Traditional<br />
The Public Works <strong>Parks</strong> Department provides a range <strong>of</strong> services to the RDNO for maintenance <strong>of</strong> regional<br />
parks. <strong>Service</strong>s are provided on a break-even basis. Delivery <strong>of</strong> services is organizationally linked with<br />
street tree <strong>and</strong> boulevard maintenance services (<strong>City</strong> responsibilities).<br />
Roadside trees are a critical component <strong>of</strong> the overall health <strong>and</strong> well being <strong>of</strong> a community. The <strong>City</strong><br />
currently maintains approximately 5500 street <strong>and</strong> boulevard trees within the <strong>City</strong> boundary. <strong>Service</strong>s<br />
include pruning, watering, disease control, tree removals <strong>and</strong> replanting. The work is performed by the <strong>City</strong><br />
Arborist <strong>and</strong> Assistant Arborist with contract support as needed. The Arborist <strong>and</strong> Assistant Arborist also<br />
provide tree care services for trees located within regional parks.<br />
2.3 <strong>Service</strong> Delivery<br />
The following table provides information on service delivery for the sub-services within the <strong>Parks</strong> <strong>Service</strong>.<br />
Subservice<br />
<strong>Parks</strong><br />
Activity <strong>Service</strong> Level <strong>Service</strong><br />
St<strong>and</strong>ard<br />
<strong>City</strong> providing contract S<br />
maintenance services<br />
to RDNO<br />
• L<strong>and</strong>scape <strong>Service</strong>s<br />
• Washroom cleaning<br />
• <strong>Parks</strong> security<br />
• Mowing<br />
• Risk management<br />
• Irrigation repairs <strong>and</strong><br />
maintenance<br />
• Flower bed installation<br />
<strong>and</strong> maintenance<br />
• Playground installation<br />
<strong>Service</strong> level set by<br />
RDNO<br />
Client Impact FTEs Comments<br />
<strong>Service</strong> levels<br />
set to meet<br />
st<strong>and</strong>ards set<br />
by RDNO<br />
0.2 FTE-Manager<br />
Public Works<br />
0.8 FTE- <strong>Parks</strong><br />
Foreman<br />
1.0 FTE- Site Risk<br />
Inspector/<br />
Tradesman<br />
1.5 FTE- Irrigation<br />
Operator<br />
2.5 FTE-Equipment<br />
Operators<br />
0.5 FTE- Arborist<br />
<strong>City</strong> provides contract maintenance<br />
services to RDNO for 73 regional<br />
parks<br />
Washroom cleaning <strong>and</strong> parks<br />
security services provided by contract<br />
General l<strong>and</strong>scape services provided<br />
by contract<br />
Regional parks function currently<br />
undergoing a restructuring. <strong>City</strong><br />
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Subservice<br />
Trees<br />
Activity <strong>Service</strong> Level <strong>Service</strong><br />
St<strong>and</strong>ard<br />
<strong>and</strong> repairs<br />
• Beach cleaning<br />
• Sports field<br />
maintenance<br />
• <strong>Parks</strong> events support<br />
• Tree maintenance<br />
• Tree replacement<br />
• Tree pruning<br />
• Tree removal<br />
• Tree watering<br />
• Stump removal<br />
• Pine beetle program<br />
• Tree spraying<br />
<strong>Service</strong> level set<br />
based on industry<br />
st<strong>and</strong>ard <strong>and</strong><br />
historical practice<br />
Approx 100 new trees<br />
added yearly through<br />
capital improvement<br />
projects<br />
Planting <strong>of</strong> trees<br />
limited to replacement<br />
<strong>of</strong> existing.<br />
Trees requiring<br />
pruning are pruned on<br />
a 5 year cycle<br />
Newly planted non<br />
irrigated trees added<br />
to 3 year watering<br />
program. 110 trees on<br />
list watered weekly<br />
Tree spraying<br />
performed as needed<br />
for disease control<br />
S<br />
Client Impact FTEs Comments<br />
<strong>Service</strong> levels<br />
set to meet<br />
public <strong>and</strong> <strong>City</strong><br />
Councils<br />
expectations<br />
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong><br />
(38,990)<br />
Tourist <strong>and</strong><br />
Visitors<br />
0.5 FTE- Arborist<br />
Assistant<br />
2.0 FTE- labourers<br />
0.5 FTE-<br />
Horticulturalist<br />
2.0 FTE –Students<br />
Total 11.5 FTEs<br />
0.5 FTE- Arborist<br />
0.5 FTE- Arborist<br />
Assistant<br />
Total 1.0 FTEs<br />
involvement in parks maintenance will<br />
likely change effective January 1,<br />
2014. Details <strong>of</strong> the restructure <strong>and</strong><br />
the final outcome are under<br />
negotiation <strong>and</strong> are not final at this<br />
time.<br />
5000 boulevard street trees.<br />
Approximately 100 new trees added<br />
annually through capital improvement<br />
projects.<br />
Tree maintenance performed by <strong>City</strong><br />
staff.<br />
Contractors used for disease control,<br />
stump removal, <strong>and</strong> tree trimming<br />
<strong>and</strong> removal within close proximity to<br />
power lines.<br />
2.4 Finances<br />
The following table describes the key financial metrics <strong>of</strong> the sub-services <strong>and</strong> activities within the <strong>Parks</strong> <strong>Service</strong>.<br />
Sub-service Costs ($000s) Revenues ($000s) Comments<br />
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Sub-service Costs ($000s) Revenues ($000s) Comments<br />
CUPE B<br />
<strong>Parks</strong><br />
Other Direct<br />
Taxes<br />
All costs recovered from RDNO<br />
Total<br />
Total<br />
Salaries CUPE B 123<br />
Trees<br />
Other Direct 102 Taxes 224<br />
Total 224 Total 224<br />
2.5 Recent Reviews<br />
As noted above, current discussions with RDNO may lead to a different allocation <strong>of</strong> roles <strong>and</strong> responsibilities for parks maintenance.<br />
2.6 Municipal Comparisons<br />
None available.<br />
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3. <strong>Recreation</strong> <strong>Service</strong>s<br />
3.1 <strong>Service</strong> Description<br />
The <strong>City</strong> <strong>of</strong> <strong>Vernon</strong> <strong>Recreation</strong> <strong>Service</strong>s is responsible for the administration, facility operation <strong>and</strong> delivery <strong>of</strong> programs <strong>and</strong> recreation services to<br />
the citizens <strong>of</strong> the Greater <strong>Vernon</strong> Area on contract to the Regional District <strong>of</strong> North Okanagan (RDNO).<br />
3.2 <strong>Service</strong> Hierarchy<br />
The following sub-services are provided by the <strong>Recreation</strong> <strong>Service</strong>s:<br />
Sub-service Type Description<br />
Administration<br />
Public<br />
Traditional<br />
Administration includes the Director, <strong>Recreation</strong> <strong>Service</strong>s who provides leadership, supervision, <strong>and</strong><br />
direction to the department’s approximately 100 employees. Develops departmental policies <strong>and</strong><br />
procedures, liaises with CAO <strong>and</strong> Council for <strong>City</strong> <strong>of</strong> <strong>Vernon</strong> as well as General Manager <strong>Parks</strong>,<br />
<strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong> <strong>and</strong> other staff <strong>of</strong> the Regional District <strong>of</strong> North Okanagan <strong>and</strong> other service<br />
providers. Plans <strong>and</strong> oversees department budget <strong>and</strong> marketing, deals with accounts payable, facility<br />
bookings, customer service <strong>and</strong> capital projects.<br />
Administration also includes the Office Coordinator, Facility Booking Clerk <strong>and</strong> <strong>Recreation</strong> Clerks.<br />
Clerical staff are front line contact with the public <strong>and</strong> h<strong>and</strong>le all program registrations using the CLASS<br />
registration system, collect all registration fees <strong>and</strong> admission fees to programs <strong>and</strong> the <strong>Vernon</strong> Aquatic<br />
Centre, h<strong>and</strong>le public inquiries, in person on the phone <strong>and</strong> through email. Staff deal with all facility<br />
bookings, including <strong>Parks</strong> bookings, order all <strong>of</strong>fice supplies <strong>and</strong> supply clerical support to all other staff<br />
as needed. The Administration Office at the <strong>Recreation</strong> Centre is open approximately 4,700 hours over<br />
363 days per year.<br />
Facility Management<br />
<strong>Vernon</strong> Aquatic Centre<br />
Public<br />
Traditional<br />
Public<br />
Traditional<br />
<strong>Recreation</strong> <strong>Service</strong>s is responsible for the management <strong>and</strong> operation <strong>of</strong> the <strong>Vernon</strong> <strong>Recreation</strong> Centre<br />
including the day to day operation, maintenance, staffing <strong>and</strong> scheduling using prudent management<br />
practices. The <strong>Vernon</strong> <strong>Recreation</strong> Centre ‘facilities’ include the Auditorium, Dogwood <strong>and</strong> Priest Valley<br />
Gymnasiums <strong>and</strong> Halina Seniors Centre as well as the grounds <strong>and</strong> parking lots. The <strong>Recreation</strong> Centre<br />
is open to the public over 5,300 hours over 363 days per year.<br />
<strong>Recreation</strong> <strong>Service</strong>s is responsible for the management <strong>and</strong> operation <strong>of</strong> the <strong>Vernon</strong> Aquatic Centre<br />
including the day to day operation, maintenance <strong>and</strong> scheduling using prudent management practices.<br />
We provide all supervision, lifeguarding <strong>and</strong> swim instruction. The Aquatic Centre which includes a 25<br />
metre 8 lane lap pool, a leisure pool, hot tub, steam room, sauna <strong>and</strong> fitness gym is open approximately<br />
4,950 hours per year over 342 days. The Aquatic Centre has just under 200,000 user visits per year<br />
including public swimming, lane swimming, public swim lessons, school swim lessons, rentals, aqua<br />
fitness classes, swim club rentals, <strong>and</strong> use <strong>of</strong> the fitness gym.<br />
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Sub-service Type Description<br />
Programming<br />
Outdoor Pools<br />
Arenas<br />
Public<br />
Traditional<br />
Public<br />
Traditional<br />
Public<br />
Traditional<br />
<strong>Recreation</strong> <strong>Service</strong>s is responsible for carrying out the planning <strong>and</strong> delivery <strong>of</strong> <strong>Recreation</strong> Programs to<br />
meet the dem<strong>and</strong>s <strong>of</strong> the public <strong>and</strong> provide the public with a variety <strong>of</strong> opportunities to constructively use<br />
their leisure time in accordance with the Regional District’s philosophy <strong>and</strong> goals. <strong>Recreation</strong> <strong>Service</strong>s<br />
<strong>of</strong>fers over 1,000 programs per year ensuring that opportunities are available for preschoolers, youth,<br />
teens, adults <strong>and</strong> seniors, people <strong>of</strong> all income levels <strong>and</strong> people with disabilities to participate.<br />
<strong>Recreation</strong> <strong>Service</strong>s is responsible for the management <strong>and</strong> operation <strong>of</strong> the outdoor pools including the<br />
day to day operation, maintenance, staffing <strong>and</strong> scheduling using prudent management practices.<br />
<strong>Recreation</strong> <strong>Service</strong>s oversees the Lakeview Outdoor Wading Pool, Lavington Outdoor Pool, <strong>and</strong> the<br />
Polson Spray Park. The pools are open from Canada Day to Labour Day approximately 9 weeks each<br />
summer. Lakeview is open approximately 565 hours a season, Lavington is open approximately 482<br />
hours a season <strong>and</strong> Polson is open approximately 504 hours a season.<br />
<strong>Recreation</strong> <strong>Service</strong>s is responsible for the management <strong>and</strong> operation <strong>of</strong> the arenas including the day to<br />
day operation, maintenance, staffing <strong>and</strong> scheduling using prudent management practices. <strong>Recreation</strong><br />
<strong>Service</strong>s oversees the Centennial Outdoor Rink, Priest Valley Arena, Civic Arena <strong>and</strong> the Wesbild<br />
Centre; home to the <strong>Vernon</strong> Vipers Jr. Hockey Team. The Wesbild Centre is open approximately 5,225<br />
hours over 344 days per year, the Priest Valley Arena is open approximately 4,600 hours over 286 days<br />
per year <strong>and</strong> the Civic Arena is open approximately 3,280 hours over 244 days per year. The Centennial<br />
Outdoor Rink is open approximately1,600 hours between November <strong>and</strong> February weather permitting.<br />
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3.3 <strong>Service</strong> Delivery<br />
Information on service delivery for the sub-services within <strong>Recreation</strong> <strong>Service</strong>s is as follows:<br />
<strong>Service</strong> or<br />
Sub-service<br />
<strong>Service</strong> Level<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
Client Impact FTEs Comments<br />
Administration<br />
As the Contractor, <strong>Recreation</strong><br />
<strong>Service</strong>s is m<strong>and</strong>ated to fulfill<br />
the philosophies <strong>and</strong> goals <strong>of</strong><br />
the District which include “to use<br />
public leisure services as a<br />
vehicle in meeting socially<br />
worthwhile goals <strong>and</strong> objectives,<br />
the attainment <strong>of</strong> which clearly<br />
results in some form <strong>of</strong> benefit<br />
to all residents <strong>of</strong> the Greater<br />
<strong>Vernon</strong> Area.”<br />
“To use the delivery <strong>of</strong> public<br />
leisure services to further the<br />
growth <strong>and</strong> development <strong>of</strong> the<br />
community <strong>and</strong> to promote the<br />
growth <strong>and</strong> development <strong>of</strong> the<br />
individual; social skills,<br />
emotional well being <strong>and</strong><br />
physical health.”<br />
S<br />
The <strong>City</strong> <strong>of</strong> <strong>Vernon</strong><br />
population is 38,990.<br />
Greater <strong>Vernon</strong> Area:<br />
<strong>Vernon</strong>, Coldstream,<br />
Areas A & B 2011<br />
Census population<br />
projection 58,985.<br />
RDNO population is<br />
83,052.<br />
4.98 FTEs @ 35hrs/wk.<br />
This includes:<br />
.85 FTE Exempt Director<br />
(.15 FTE <strong>of</strong> Director<br />
charged to Arenas).<br />
4.13 FTEs Union Clerical<br />
Operate on contract to the<br />
RDNO GVPRC since 1976<br />
(unsigned).<br />
RDNO GVPRC currently<br />
undergoing service review.<br />
New GVPRC <strong>Recreation</strong><br />
Facilities <strong>and</strong> Programming<br />
<strong>Service</strong> MOU is currently in<br />
draft stage.<br />
Operating Policies set by RDNO<br />
GVPRC.<br />
Administration <strong>and</strong> HR policies<br />
set by <strong>City</strong>.<br />
Payroll for <strong>City</strong> union, exempt<br />
<strong>and</strong> excluded staff done through<br />
the <strong>City</strong>.<br />
Payroll for RDNO Program Staff<br />
<strong>and</strong> payables done through the<br />
RDNO.<br />
All computers <strong>and</strong> IT on RDNO<br />
system.<br />
The <strong>City</strong>’s ability to deliver<br />
services is relative to the budget<br />
approved by the RDNO.<br />
The RDNO sets the fees<br />
annually for facilities <strong>and</strong><br />
programs through the Manual <strong>of</strong><br />
Fees <strong>and</strong> Charges Bylaw.<br />
The <strong>City</strong>’s ability to generate<br />
revenue is relative to the fee<br />
structure approved by the<br />
11
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
<strong>Service</strong> or<br />
Sub-service<br />
<strong>Service</strong> Level<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
Client Impact FTEs Comments<br />
RDNO.<br />
Facility<br />
Management<br />
As per the contract, <strong>Recreation</strong><br />
<strong>Service</strong>s oversees the <strong>Vernon</strong><br />
<strong>Recreation</strong> Centre including the<br />
Auditorium, Dogwood <strong>and</strong> Priest<br />
Valley Gymnasiums, Halina<br />
Seniors Centre <strong>and</strong> the<br />
Administration <strong>and</strong> staff <strong>of</strong>fices.<br />
The contract calls for <strong>Recreation</strong><br />
<strong>Service</strong>s to “Manage <strong>and</strong><br />
Operate the facilities <strong>and</strong><br />
property in compliance with all<br />
applicable federal, provincial,<br />
municipal <strong>and</strong> other laws <strong>and</strong> all<br />
permits to accommodate Public<br />
Use for the benefit <strong>of</strong> the District<br />
<strong>and</strong> its residents using prudent<br />
management practices; deliver<br />
the services including: day to<br />
day maintenance <strong>and</strong> repair <strong>of</strong><br />
the facilities, properties <strong>and</strong><br />
equipment, including routine <strong>and</strong><br />
preventative maintenance,<br />
cleaning, overseeing capital<br />
projects, dealing with facility<br />
rentals, customer relations <strong>and</strong><br />
interfacing <strong>and</strong> emergency<br />
response.”<br />
S<br />
The <strong>Vernon</strong> <strong>Recreation</strong><br />
Centre is the main<br />
recreation facility in the<br />
Greater <strong>Vernon</strong> area.<br />
Over 425,000 user<br />
visits per year including<br />
Aquatic Centre visits.<br />
Over 75,000 in<br />
Auditorium <strong>and</strong> 15,000<br />
in Curling Rink (Spring<br />
& Summer lease<br />
period) for community<br />
events.<br />
2.92 FTEs @ 40hrs/per<br />
week.<br />
This includes:<br />
.40 FTE <strong>of</strong> the<br />
Supervisor <strong>of</strong><br />
Maintenance who<br />
oversees maintenance for<br />
the entire facility (.60 FTE<br />
charged to <strong>Vernon</strong><br />
Aquatic Centre).<br />
1 FTE Custodian Leader.<br />
1.44 FTEs for part time<br />
Custodians.<br />
.075 for HVAC<br />
<strong>Service</strong>sman.<br />
All positions are Union.<br />
This staff is responsible<br />
for the maintenance <strong>and</strong><br />
cleaning <strong>of</strong> the ‘dry side’<br />
<strong>of</strong> the <strong>Recreation</strong> Centre:<br />
Auditorium, Dogwood<br />
Gym, Halina Seniors<br />
Centre <strong>and</strong><br />
Administration <strong>and</strong> staff<br />
<strong>of</strong>fices <strong>and</strong> Curling Rink<br />
during lease period.<br />
The Auditorium is a 1,000 seat,<br />
12,000sq ft multi purpose room.<br />
The facility has been renovated<br />
over past four years <strong>and</strong><br />
dem<strong>and</strong> <strong>and</strong> use are up<br />
significantly. The Auditorium is<br />
home to many community<br />
events <strong>and</strong> fund raisers.<br />
Community Rate: $673/day for<br />
Main Floor Only <strong>and</strong> $818/day<br />
for the Creekside Conference<br />
Centre (facility including<br />
breakout rooms). Generates<br />
$65,000 per year.<br />
Staff do set up <strong>and</strong> take down<br />
<strong>of</strong> tables, chairs <strong>and</strong> staging for<br />
some events. Generates $5,300<br />
per year.<br />
Auditorium’s Commercial<br />
Kitchen is rented out for events:<br />
$161/day <strong>and</strong> is rented out<br />
between events to<br />
entrepreneurs <strong>and</strong> caterers:<br />
$87/day. Generates $3,500 per<br />
year.<br />
The Dogwood Gym is a 3,500sq<br />
ft gymnasium that is used<br />
during the day primarily for<br />
Preschool programs <strong>and</strong> in the<br />
evenings for sports activities.<br />
Community Rate: Youth<br />
$15.25/hr, Adult $25.25/hr.<br />
Generates $23,000 per year.<br />
The Priest Valley Gym is an<br />
8,600sq ft gymnasium located<br />
12
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
<strong>Service</strong> or<br />
Sub-service<br />
<strong>Service</strong> Level<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
Client Impact FTEs Comments<br />
in the Priest Valley building <strong>and</strong><br />
is used for a variety <strong>of</strong> fitness<br />
programs <strong>and</strong> activities during<br />
the day <strong>and</strong> sports activities in<br />
the evenings. Community Rate:<br />
Youth $24.75/hr, Adult $49/hr.<br />
Generates $32,000 per year.<br />
The Halina Seniors Centre is a<br />
“centre within a centre”. The<br />
Halina is run by an executive<br />
board through a contract with<br />
the RDNO <strong>and</strong> the <strong>City</strong> <strong>of</strong><br />
<strong>Vernon</strong>. <strong>Recreation</strong> <strong>Service</strong>s<br />
provides all maintenance <strong>and</strong><br />
cleaning <strong>and</strong> works closely with<br />
the Halina on the shared use <strong>of</strong><br />
facilities at no charge. The<br />
Halina pays approximately<br />
$1,000 per year as a token fee<br />
for services.<br />
The <strong>City</strong> through the RDNO<br />
leases back the 18,000sq ft<br />
<strong>Vernon</strong> Curling Club between<br />
April 1-September 15 th each<br />
year at a cost <strong>of</strong> $5,500. The<br />
<strong>City</strong> rents out the VCC ‘dry floor’<br />
to several community groups.<br />
Community Use Rate is<br />
$941/per day. Generates<br />
$17,000 per year.<br />
The <strong>Vernon</strong> Boxing Club rents<br />
space below the Priest Valley<br />
Gym on a monthly basis.<br />
Generates $5,200 per year.<br />
Vending <strong>and</strong> Pop machines in<br />
the <strong>Recreation</strong> Centre generate<br />
$10,100 per year.<br />
Bulletin Board advertising<br />
generates $7,400 per year.<br />
<strong>City</strong> now does most <strong>of</strong> the<br />
13
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
<strong>Service</strong> or<br />
Sub-service<br />
<strong>Service</strong> Level<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
Client Impact FTEs Comments<br />
Mechanical HVAC work in<br />
house through <strong>City</strong> Building<br />
<strong>Service</strong>s Department.<br />
Plumbing, Electrical <strong>and</strong> some<br />
Mechanical contracted out to<br />
Licensed Tradesmen.<br />
Snow Clearing is contracted<br />
out.<br />
Salting <strong>and</strong> S<strong>and</strong>ing is done by<br />
the <strong>City</strong> in house.<br />
<strong>Vernon</strong> Aquatic<br />
Centre<br />
As per the contract, <strong>Recreation</strong><br />
<strong>Service</strong>s oversees the <strong>Vernon</strong><br />
<strong>Recreation</strong> Centre including the<br />
<strong>Vernon</strong> Aquatic Centre.<br />
The contract calls for <strong>Recreation</strong><br />
<strong>Service</strong>s to “Manage <strong>and</strong><br />
Operate the facilities <strong>and</strong><br />
property in compliance with all<br />
applicable federal, provincial,<br />
municipal <strong>and</strong> other laws <strong>and</strong> all<br />
permits to accommodate Public<br />
Use for the benefit <strong>of</strong> the District<br />
<strong>and</strong> its residents using prudent<br />
management practices; deliver<br />
the services including: day to<br />
day maintenance <strong>and</strong> repair <strong>of</strong><br />
the facilities, properties <strong>and</strong><br />
equipment, including routine <strong>and</strong><br />
preventative maintenance,<br />
cleaning, overseeing capital<br />
projects, dealing with facility<br />
rentals, customer relations <strong>and</strong><br />
interfacing <strong>and</strong> emergency<br />
response”<br />
The contract also requires the<br />
<strong>City</strong> to operate the facility in<br />
compliance <strong>of</strong> all District<br />
Policies which include but are<br />
not limited to:<br />
S or A<br />
Lifeguarding<br />
sometimes at<br />
1:35 ratio<br />
because <strong>of</strong> two<br />
pools in facility.<br />
Staff hold four<br />
in-service<br />
sessions per<br />
year; one<br />
quarterly.<br />
The <strong>Vernon</strong> Aquatic<br />
Centre is the only<br />
indoor public swimming<br />
facility in the Regional<br />
District <strong>of</strong> North<br />
Okanagan.<br />
Approximately 200,000<br />
user visits per year.<br />
Public Swim 97,000<br />
user visits in 2011.<br />
Swim Lessons 53,000<br />
user visits in 2011.<br />
Aqua Fitness 23,000<br />
user visits in 2011.<br />
Kokanee Swim Club<br />
20,000 user visits per<br />
year<br />
Masters Swim<br />
programs 4,500 user<br />
visits in 2011.<br />
Although servicing<br />
mainly the Greater<br />
<strong>Vernon</strong> Area, the<br />
Aquatic Centre sees<br />
patrons from all over<br />
the North Okanagan.<br />
The Aquatic Centre is<br />
13.5 FTEs<br />
This includes:<br />
11.6 FTEs @ 35hrs/week<br />
This includes:<br />
1 FTE Aquatic Supervisor<br />
2 FTEs Aquatic Leaders<br />
8.6 FTEs Lifeguard/<br />
Instructors<br />
The above staff are<br />
responsible for all<br />
supervision, lifeguarding<br />
<strong>and</strong> swim lesson<br />
instruction.<br />
1.94 FTEs @<br />
40hrs/week.<br />
This includes:<br />
.60 FTE for Supervisor <strong>of</strong><br />
Maintenance.<br />
1.26 FTEs for part time<br />
Custodians.<br />
.075 FTE for HVAC<br />
<strong>Service</strong>man.<br />
This staff responsible for<br />
Increasing senior population.<br />
Decreasing youth population.<br />
11% decline in school<br />
enrollment since 2008.<br />
Home <strong>of</strong> the Kokanee Swim<br />
Club. Contract gives them<br />
5:00–7:00pm prime time in pool.<br />
Public Swim numbers down<br />
over last four years<br />
Adult Swim $5.50, Youth Swim<br />
$4.00, Preschool Swim $1.75,<br />
Age 2 years <strong>and</strong> under Free,<br />
Family $12.25.<br />
Persons with Disability 25%<br />
discount.<br />
Persons Financially<br />
Disadvantaged 75% discount.<br />
Over 900 people have<br />
Affordable Access Pass.<br />
Dem<strong>and</strong> for Swim Lessons<br />
increasing annually.<br />
Adult lessons $9.75/hr 1:10<br />
ratio, Youth lessons $8.75/hr,<br />
Preschool lessons $10.20/hr 1:4<br />
ratio.<br />
14
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
<strong>Service</strong> or<br />
Sub-service<br />
<strong>Service</strong> Level<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
Client Impact FTEs Comments<br />
All aquatics staff must hold a<br />
current National Lifesaving<br />
Certification<br />
Lifeguard to patron ratio will be<br />
1:50<br />
At least one staff person must<br />
hold a current BCRPA Pool<br />
Operators Certificate.<br />
Regularly scheduled in-service<br />
training shall be held at least<br />
three times per year.<br />
open 4,956 hours per<br />
year over 342 days.<br />
Three lakes in Greater<br />
<strong>Vernon</strong> Area. Teaching<br />
swim lessons is a<br />
priority m<strong>and</strong>ate.<br />
the maintenance <strong>and</strong><br />
cleaning <strong>of</strong> the <strong>Vernon</strong><br />
Aquatic Centre including<br />
the Fitness Gym.<br />
All staff are Union.<br />
Aqua Fitness programs<br />
increasing in popularity<br />
Masters Swim Program<br />
numbers increasing<br />
Lifeguarding ratios are now<br />
established as per a 2007<br />
Lifesaving Society Audit <strong>of</strong> the<br />
Aquatic Centre <strong>and</strong> the 2010<br />
BC Pool Regulations.<br />
Programming<br />
As per the contract, <strong>Recreation</strong><br />
<strong>Service</strong>s is “responsible for<br />
carrying out the planning <strong>and</strong><br />
delivery <strong>of</strong> <strong>Recreation</strong> Programs<br />
to meet the dem<strong>and</strong>s <strong>of</strong> the<br />
public <strong>and</strong> provide the public<br />
with a variety <strong>of</strong> opportunities to<br />
constructively use their leisure<br />
time in accordance with the<br />
Regional District’s philosophy<br />
<strong>and</strong> goals.<br />
“Keep current with trends in the<br />
recreation industry <strong>and</strong> <strong>of</strong>fer<br />
new programs in the<br />
community.”<br />
“New programs can be<br />
subsidized, but after two years,<br />
programs are to break even or<br />
make a pr<strong>of</strong>it.”<br />
S<br />
The <strong>City</strong> <strong>of</strong> <strong>Vernon</strong><br />
population is 38,990.<br />
Greater <strong>Vernon</strong> Area:<br />
<strong>Vernon</strong>, Coldstream,<br />
Areas A & B 2011<br />
Census population<br />
projection 58,985.<br />
RDNO population is<br />
83,052.<br />
Over 1,000 programs<br />
<strong>of</strong>fered per year from<br />
Prenatal - Seniors.<br />
Over 65,000 user visits<br />
in youth programs.<br />
Over 68,000 user visits<br />
in adult programs.<br />
2.7 FTEs @ 35hrs/week.<br />
All staff are Union.<br />
Programming makes a $67,550<br />
pr<strong>of</strong>it.<br />
Programs <strong>of</strong>fered are broken<br />
down into sub categories:<br />
Playschool, Preschool, Youth,<br />
Adult (including Seniors),<br />
Fitness (including Aqua<br />
Fitness), <strong>and</strong> On Ice.<br />
*Aquatic programs (other than<br />
Aqua Fitness) are programmed<br />
by Aquatics Supervisor.<br />
Main advertising through<br />
<strong>Recreation</strong> <strong>Service</strong>s website<br />
<strong>and</strong> publication <strong>of</strong> <strong>Parks</strong>,<br />
<strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong> Leisure<br />
Guide three times per year.<br />
Not able to advertise using<br />
Facebook due to Regional<br />
District policy restricting staff<br />
from use.<br />
<strong>Recreation</strong> <strong>Service</strong>s acts as<br />
Administrator for the Greater<br />
<strong>Vernon</strong> KidSport Fund.<br />
Programming pays ‘rent’ to<br />
Facilities <strong>and</strong> Aquatic Centre for<br />
use through quarterly transfers.<br />
15
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
<strong>Service</strong> or<br />
Sub-service<br />
<strong>Service</strong> Level<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
Client Impact FTEs Comments<br />
Programming pays for rental <strong>of</strong><br />
school facilities. School District<br />
uses our facilities free <strong>of</strong> charge<br />
during school hours.<br />
Boys <strong>and</strong> Girls Club <strong>of</strong><br />
Okanagan <strong>of</strong>fers programs to<br />
marginalized youth through<br />
grant from the GVPRC.<br />
<strong>Vernon</strong> Community Arts Centre<br />
<strong>of</strong>fers arts programs to all<br />
citizens through grant from the<br />
GVPRC.<br />
The Okanagan Science Centre<br />
<strong>of</strong>fers science programming to<br />
the community.<br />
Increasing senior population.<br />
Decreasing youth population.<br />
11% decline in school<br />
enrollment since 2008.<br />
Outdoor Pools<br />
As per the contract, <strong>Recreation</strong><br />
<strong>Service</strong>s oversees the Lakeview<br />
Outdoor Wading Pool, Lavington<br />
Outdoor Pool, <strong>and</strong> the Polson<br />
Spray Park.<br />
The contract calls for <strong>Recreation</strong><br />
<strong>Service</strong>s to “Manage <strong>and</strong><br />
Operate the facilities <strong>and</strong><br />
property in compliance with all<br />
applicable federal, provincial,<br />
municipal <strong>and</strong> other laws <strong>and</strong> all<br />
permits to accommodate Public<br />
Use for the benefit <strong>of</strong> the District<br />
<strong>and</strong> its residents using prudent<br />
management practices; deliver<br />
the services including: day to<br />
day maintenance <strong>and</strong> repair <strong>of</strong><br />
the facilities, properties <strong>and</strong><br />
equipment, including routine <strong>and</strong><br />
preventative maintenance,<br />
S<br />
A<br />
*Must have two<br />
lifeguards on<br />
duty at all times<br />
at Lakeview<br />
<strong>and</strong> Lavington.<br />
The <strong>City</strong> <strong>of</strong> <strong>Vernon</strong><br />
population is 38,990.<br />
The District <strong>of</strong><br />
Coldstream 10,300.<br />
Greater <strong>Vernon</strong> Area:<br />
<strong>Vernon</strong>, Coldstream,<br />
Areas A & B 2011<br />
Census population<br />
projection 58,985.<br />
Lakeview Wading Pool<br />
targeted at parents<br />
with preschool aged<br />
children.<br />
Lakeview Pool had<br />
approximately 6,900<br />
user visits in 2012.<br />
Lavington Pool<br />
1.72 FTEs @ 35hrs/week<br />
This includes:<br />
.30 FTE Union Aquatic<br />
Leader<br />
1.42 FTEs Student<br />
Lifeguard Instructors<br />
RDNO requested the <strong>City</strong> take<br />
over operation <strong>of</strong> the Outdoor<br />
Pools in 2011.<br />
2010 LOU with CUPE allowed<br />
for Outdoor Pool Lifeguard<br />
Instructors to be hired as<br />
Student Workers @ $15/hr.<br />
Lakeview Wading Pool is 0-1<br />
metre deep <strong>and</strong> located in the<br />
East Hill area <strong>of</strong> <strong>Vernon</strong>.<br />
Polson Spray Park is located in<br />
Polson Park in <strong>Vernon</strong>.<br />
Lavington Pool is just over 1<br />
metre deep <strong>and</strong> is located in<br />
Lavington Park in the District <strong>of</strong><br />
Coldstream. Preschool level<br />
swim lessons are taught there.<br />
16
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
<strong>Service</strong> or<br />
Sub-service<br />
<strong>Service</strong> Level<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
Client Impact FTEs Comments<br />
cleaning, overseeing capital<br />
projects, dealing with facility<br />
rentals, customer relations <strong>and</strong><br />
interfacing <strong>and</strong> emergency<br />
response”<br />
The contract also requires the<br />
<strong>City</strong> to operate the facility in<br />
compliance with all District<br />
Policies which include, but are<br />
not limited to:<br />
All aquatics staff must hold a<br />
current National Lifesaving<br />
Certification<br />
targeted at parents<br />
with preschool to early<br />
elementary age<br />
children.<br />
Lavington Pool had<br />
approximately 3,600<br />
user visits in 2012.<br />
Polson Spray Park is<br />
targeted at elementary<br />
aged children.<br />
No user visit data<br />
available for Polson.<br />
Admission is free at all three<br />
facilities (except for swim<br />
lessons).<br />
The newly signed GVPRC<br />
<strong>Parks</strong> MOU will take effect in<br />
January <strong>of</strong> 2014 <strong>and</strong><br />
Coldstream will take over<br />
responsibility for operation <strong>of</strong><br />
Lavington Pool.<br />
Lifeguard to patron ratio will be<br />
1:50<br />
At least one staff person must<br />
hold a current BCRPA Pool<br />
Operators Certificate.<br />
At least one scheduled inservice<br />
training shall be held<br />
before the season at both<br />
Lavington <strong>and</strong> Lakeview pools.<br />
Arenas<br />
As per the contract, <strong>Recreation</strong><br />
<strong>Service</strong>s oversees the<br />
Centennial Outdoor Rink, Priest<br />
Valley <strong>and</strong> Civic Arenas <strong>and</strong> the<br />
Wesbild Centre.<br />
The contract calls for <strong>Recreation</strong><br />
<strong>Service</strong>s to “Manage <strong>and</strong><br />
Operate the facilities <strong>and</strong><br />
property in compliance with all<br />
applicable federal, provincial,<br />
municipal <strong>and</strong> other laws <strong>and</strong> all<br />
permits to accommodate Public<br />
Use for the benefit <strong>of</strong> the District<br />
<strong>and</strong> its residents using prudent<br />
management practices; deliver<br />
the services including: day to<br />
day maintenance <strong>and</strong> repair <strong>of</strong><br />
At St<strong>and</strong>ard<br />
Wesbild Centre is a<br />
3,000 seat MultiPlex<br />
facility opened in 2001.<br />
Over 250,000 user<br />
visits per year. Home<br />
<strong>of</strong> the <strong>Vernon</strong> Vipers<br />
Jr. Hockey Team.<br />
Wesbild is the main<br />
facility for hosting large<br />
special events; BC<br />
Winter Games,<br />
Canadian Senior<br />
Curling<br />
Championships,<br />
National Gr<strong>and</strong> Slam <strong>of</strong><br />
Curling <strong>and</strong> Concerts.<br />
Civic Arena 2280 seats<br />
14.64 FTE’s<br />
This includes:<br />
9.53 FTEs @ 40hrs/week<br />
This includes:<br />
7.29 FTEs Union Arena<br />
Attendants.<br />
2.24 FTEs excluded<br />
Event Support Staff.<br />
5.11 FTEs @ 35hrs/week<br />
This includes:<br />
.15 FTE exempt Director<br />
<strong>of</strong> <strong>Recreation</strong> <strong>Service</strong>s.<br />
1 FTE exempt Manager<br />
RDNO asked the <strong>City</strong> to take on<br />
operation <strong>of</strong> the arenas in<br />
August 2009.<br />
RDNO operated the arenas in<br />
house from September <strong>of</strong> 2007<br />
– August 2009.<br />
RDNO had contracted out the<br />
management <strong>and</strong> operation <strong>of</strong><br />
the arenas to <strong>Recreation</strong><br />
Excellence from October 1,<br />
2001 – August 2007.<br />
Wesbild Centre Adult Prime<br />
Time rate $211/hour. Generates<br />
$873,970 per year.<br />
Wesbild Holdings have had<br />
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<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
<strong>Service</strong> or<br />
Sub-service<br />
<strong>Service</strong> Level<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
Client Impact FTEs Comments<br />
the facilities, properties <strong>and</strong><br />
equipment, including routine <strong>and</strong><br />
preventative maintenance,<br />
cleaning, overseeing capital<br />
projects, dealing with facility<br />
rentals, customer relations <strong>and</strong><br />
interfacing <strong>and</strong> emergency<br />
response”<br />
built in 1937 now 75<br />
years old. Home to<br />
Greater <strong>Vernon</strong> Minor<br />
Hockey.<br />
Priest Valley Arena<br />
300 seats opened in<br />
1980. Home to <strong>Vernon</strong><br />
Figure Skating Club.<br />
<strong>of</strong> Arenas.<br />
1 FTE exempt Operations<br />
Coordinator<br />
.77 FTE exempt<br />
Concessions Coordinator<br />
1.08 FTEs Union Clerical<br />
staff<br />
naming rights for facility @<br />
$40,000 per year. They have<br />
indicated that they will be<br />
ending this sponsorship in April<br />
2013.<br />
Civic Arena Adult Prime Time<br />
rate $191/hour. Generates<br />
$178,421 per year.<br />
Centennial Outdoor<br />
Rink built in 1966 open<br />
seasonally November<br />
to February. Free<br />
public skating <strong>and</strong><br />
shinny hockey.<br />
1.11 FTEs excluded<br />
Concessions <strong>and</strong><br />
Beverage Staff @<br />
35hrs/week.<br />
Civic Arena 2,280 seats built in<br />
1937 now 75 years old. Will<br />
need replacing with 300-400<br />
seat arena soon.<br />
Priest Valley Arena Adult Prime<br />
Time rate $191/hour. Generates<br />
$236,447 per year.<br />
Centennial Outdoor Rink<br />
generates $4,595 per year from<br />
rentals.<br />
As per a 2009 LOU with CUPE,<br />
all Concession, Beverage <strong>and</strong><br />
Event Support Staff are<br />
‘Excluded Employees’ <strong>and</strong> are<br />
not subject to the CUPE<br />
collective agreement.<br />
Plumbing, Electrical, <strong>and</strong><br />
Mechanical contracted out to<br />
Licensed Tradesmen.<br />
Snow Clearing is contracted<br />
out.<br />
Salting <strong>and</strong> S<strong>and</strong>ing is done by<br />
<strong>City</strong> in house.<br />
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
3.4 Finances<br />
The following table describes the key financial metrics <strong>of</strong> the sub-services <strong>and</strong> activities within <strong>Recreation</strong> <strong>Service</strong>s:<br />
Sub-service Costs ($000s) Revenues ($000s) Comments<br />
Administration Salaries 376.8 User Fees 0.0 • $103,636 in <strong>City</strong> <strong>of</strong> <strong>Vernon</strong> overhead support charges.<br />
Other Direct 113.5 Grants 0.0<br />
Allocations 103.6 Tax Levy 593.9<br />
Total 593.9 Total 593.9<br />
Support/Overhead charges are determined by agreement with the<br />
Regional District for this service. The agreement is based on assumed<br />
cost <strong>of</strong> services such as Payroll, Human Resources, Finance,<br />
Purchasing, for this work group who are not set up as a st<strong>and</strong> alone<br />
workforce.<br />
• $57,709 in Office Expenses<br />
• $47,667 in Insurance costs as provided by the RDNO<br />
Facility Management Salaries 200.5 User Fees 170.9 • Capital Project for new playground through Provincial grant in 2013<br />
Other Direct 231.3 Grants 0.0<br />
Allocations 0.0 Tax Levy 260.9<br />
Total 431.8 Total 431.8<br />
• Capital Project to renovate the Administration Office 2013 $73,200<br />
• Marketing costs for the Aquatics Centre are included in this area<br />
• 40% cost recovery<br />
<strong>Vernon</strong> Aquatic Centre Salaries 864.4 User Fees 832.7 • Capital Project for Dehumidification in Aquatic Centre in 2013<br />
Other Direct 380.8 Grants 0.0<br />
• Capital Project for Building Envelope in Aquatic Centre in 2013\67%<br />
cost recovery (includes facility management costs, does not include<br />
Allocations 0.0 Tax Levy 412.5 administrative costs above the Supervisor <strong>of</strong> Aquatics. Costs for the<br />
Director <strong>and</strong> Clerical staff are included in Administration)<br />
Total 1,245.2 Total 1,245.2<br />
Programming<br />
Salaries<br />
Other Direct<br />
203.2 User Fees<br />
652.7 Grants<br />
923.4<br />
0.0<br />
• Programming makes a $67,550 pr<strong>of</strong>it<br />
• Salaries only include three <strong>City</strong> <strong>Recreation</strong> Programmers<br />
• Salaries for all RDNO program staff are included in Other Direct as well<br />
as the rental fees that Programming pays for facility use<br />
• 108% cost recovery<br />
Allocations 0.0 Tax Levy (67.5)<br />
Total 855.9 Total 855.9<br />
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
Sub-service Costs ($000s) Revenues ($000s) Comments<br />
Outdoor Pools Salaries 58.7 User Fees 4.5 • 5% cost recovery<br />
Other Direct 31.7 Grants 0.0<br />
Allocations 0.0 Tax Levy 85.9<br />
Total 90.4 Total 90.4<br />
Arenas Salaries 937.5 User Fees 1,293.4 • $154,521 in RDNO overhead charges in Wesbild budget.<br />
TOTAL <strong>Recreation</strong> <strong>Service</strong>s<br />
Other Direct 1,084.1 Grants 0.0<br />
Allocations 154.5 Tax Levy 882.7<br />
Total 2,176.1 Total 2,176.1<br />
• Capital request for Zamboni in 2013 $115,900<br />
• Civic Arena 53% cost recovery<br />
• Priest Valley Arena 59% cost recovery<br />
• Centennial Rink 11% cost recovery<br />
• Wesbild Centre 63% cost recovery<br />
• Total Arenas 59.44% cost recovery<br />
Salaries 2,641.1 User Fees 3,224.9 • 59.8% cost recovery for entire service. The entire balance <strong>of</strong> $2,168.4<br />
is included in the Regional District requisition for taxes from the<br />
Other<br />
Direct<br />
2,494.1 Grants 0.0<br />
Allocations 258.1 Tax Levy 2,168.4<br />
Total 5,393.3 Total 5,393.3<br />
participating jurisdictions. The <strong>City</strong> does not have either a loss or a<br />
pr<strong>of</strong>it.<br />
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
3.5 Recent Reviews<br />
There have been no satisfaction surveys done in recent years. The Regional District <strong>and</strong> <strong>Recreation</strong> <strong>Service</strong>s plan to conduct an extensive survey<br />
in 2013.<br />
Arena usage rates have been declining in recent years as shown on the following page:<br />
Hours Rented, Minor vs Adult<br />
Hours Rented by Arena<br />
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
Hours Rented by Type <strong>of</strong> Minor Sport<br />
Total Ice Usage<br />
3.6 Municipal Comparisons<br />
Swimming Pool Rates:<br />
<strong>Vernon</strong> Salmon Arm Penticton Parkinson YMCA<br />
Adult 5.50 5.25 6.00 5.50 8.00<br />
Sr. 65 + n/a 4.25 5.00 3.80 6.00<br />
19-24 n/a 7.50<br />
13-18 4.00 (7-8 yrs) 4.25 5.00 3.80 6.00<br />
6-12 4.00 (7-18yrs) 3.50 4.00 2.80 5.00<br />
1-6 1.75 (3-6yrs) 1.50 1.00 1.55 (3-6yrs) 4.00(3-5yrs)<br />
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
Arena Rates:<br />
Ice rental rates.<br />
Dry floor rental rates.<br />
non<br />
prime $<br />
Youth Adult Youth Adult<br />
Prime non<br />
Summer non Prime non<br />
$ prime $ Prime $ $ prime $ $ prime $<br />
Civic/Priest Valley 81.41 95.85 191.20 178.00 34.60 54.56<br />
Wesbild 105.36 175.58 210.71 232.00 43.34 95.86<br />
Prime<br />
$<br />
Armstrong 84.00 158.00 46.00 87.00<br />
Enderby 82.00 148.00 27.00 58.00<br />
Kelowna 87.00 160.00<br />
Lake Country 59.00 87.00 114.75 78.00<br />
Lumby 165.00<br />
Mt Boucherie 48.75 65.00 100.00 130.00 20.00 40.00<br />
Salmon Arm 85.75 95.50 159.00 125.00 47.25 53.25<br />
Campbell River 58.75 68.75 113.25 148.75 45.00 82.25<br />
Chilliwack 72.00 108.00 154.00 270.00<br />
Cranbrook: Memorial Arena 99.25 148.00 172.75 49.61 60.63<br />
Cranbrook: Kinsmen Arena 75.00 148.00<br />
Kamloops: Interior Savings 103.40 132.20 165.30<br />
Kamloops: all others 103.40 132.20 165.30 40.90 60.70<br />
North Vancouver 72.80 109.00 158.40 305.00 48.75 97.50<br />
Penticton 75.75 84.62 143.10 31.82 47.68<br />
Pitt Meadows 73.77 98.18 98.47 125.59 38.31 59.07<br />
Burnaby Lake 48.34 86.10 127.53 285.10 29.59 35.68 49.82 83.52<br />
<strong>City</strong> <strong>of</strong> Coquitlam 59.15 81.85 163.35 252.90 26.60 32.45 57.30 79.55<br />
Dawson Creek 66.75 90.75 132.75 180.00 90.75 199.00<br />
Fernie 56.00 111.50 27.00 27.00<br />
Golden 32.14 53.56 91.75 115.58 34.29 97.99<br />
Kitamat 56.65 65.90 152.10 178.35 95.00 49.95 84.80<br />
Maple Ridge 73.77 98.18 98.47 125.59 38.31 59.07<br />
Nanaimo 74.00 119.00 149.00 42.00 84.00<br />
North Saanich 87.00 106.00 152.85 198.00 38.09 40.00 56.19 61.90<br />
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
Ice rental rates.<br />
Dry floor rental rates.<br />
Port Coquitlam 98.00 255.00 158.00 47.00 68.60<br />
Port Moody 105.65 171.65 270.50 42.65 90.00<br />
Prince George 63.66 79.29 119.49 148.53 44.11 65.89<br />
South Cowichan 70.00 87.50 122.50 159.50 34.00 68.00<br />
West Shore Victoria 90.00 110.20 153.30 202.75 46.10 67.20<br />
West Vancouver 90.00 180.00 128.00 256.00 70.00 100.00<br />
Whistler 55.89 131.53<br />
Average $67.02 $88.73 $128.93 $179.42 $144.33 $31.43 $42.48 $54.44 $75.30<br />
Close neighbors<br />
Wesbild Centre current rates<br />
"Benchmark Municipalities as per COV Corporate Policy Manual"<br />
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
4. Downtown Beautification<br />
4.1 <strong>Service</strong> Description<br />
This activity within Public Works provides support to the Downtown <strong>Vernon</strong> Association for the maintenance <strong>of</strong> the downtown area.<br />
4.2 <strong>Service</strong> Hierarchy<br />
The following sub-services are provided by the Downtown Beautification <strong>Service</strong>.<br />
Sub-service Type Description<br />
Downtown Beautification<br />
4.3 <strong>Service</strong> Delivery<br />
Public<br />
Traditional<br />
The following table provides information on service delivery.<br />
The <strong>City</strong> <strong>of</strong> <strong>Vernon</strong> provides support to the Downtown <strong>Vernon</strong> Association for the maintenance <strong>of</strong> the<br />
downtown area. Support services include street <strong>and</strong> sidewalk cleaning, garbage collection, planting <strong>of</strong> beds,<br />
planters, <strong>and</strong> hanging baskets, irrigation repair <strong>and</strong> maintenance, <strong>and</strong> the repair <strong>and</strong> maintenance <strong>of</strong> the<br />
street furniture. Under separate contract, the DVA looks after the daily cleaning <strong>of</strong> sidewalks, weeding <strong>of</strong><br />
planting beds <strong>and</strong> planters, litter collection, <strong>and</strong> watering <strong>of</strong> hanging baskets in the older section <strong>of</strong> 30th<br />
Avenue.<br />
<strong>Service</strong> Activity <strong>Service</strong> Level<br />
Downtown<br />
Beautification<br />
Flower planting<br />
Hanging baskets<br />
Repair <strong>of</strong> street furniture<br />
Banner installation <strong>and</strong><br />
removal<br />
Irrigation maintenance<br />
Flowing planting<br />
done in spring<br />
Street furniture<br />
repaired as needed<br />
Irrigation repaired<br />
as needed<br />
Banners installed<br />
<strong>and</strong> removed three<br />
times per year<br />
<strong>Service</strong><br />
St<strong>and</strong>ard<br />
S<br />
Client Impact FTEs Comments<br />
Downtown<br />
maintained to meet<br />
public expectations<br />
<strong>and</strong> the expectations<br />
<strong>of</strong> the Downtown<br />
Businesses<br />
<strong>City</strong> <strong>of</strong> <strong>Vernon</strong><br />
(38,990)<br />
Tourist <strong>and</strong> Visitors<br />
0.1irrigation<br />
operator<br />
0.1 horticulturalist<br />
Total 0.2 FTEs<br />
• General l<strong>and</strong>scaping contract<br />
administered by the DVA.<br />
• <strong>City</strong> provides support with<br />
irrigation repairs <strong>and</strong> flower<br />
planting in the spring.<br />
Sweeping <strong>and</strong> tree care fall<br />
under different services.<br />
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<strong>City</strong> <strong>of</strong> <strong>Vernon</strong> – Core <strong>Service</strong>s Review – <strong>Service</strong> <strong>Pr<strong>of</strong>ile</strong>s<br />
<strong>Parks</strong>, <strong>Recreation</strong> <strong>and</strong> <strong>Culture</strong><br />
4.4 Finances<br />
The following table describes the key financial metrics <strong>of</strong> the sub-services <strong>and</strong> activities within the Downtown Beautification <strong>Service</strong>.<br />
Sub-service Costs ($000s) Revenues ($000s) Comments<br />
Salaries CUPE B 13<br />
Downtown Beautification<br />
Other Direct 31 Taxes 43<br />
Total 43 Total 43<br />
4.5 Recent Reviews<br />
None conducted.<br />
4.6 Municipal Comparisons<br />
None available.<br />
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