A guide to third sector trading - WCVA

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It’s an idea, but is it business? A guide to third sector trading Appendix 1 Appendix 2 Appendix 3 • how did you go about identifying and evaluating this need, ie any market research you have carried out and a summary of the results? (You can present the full results of research and detailed evidence of need drawn from census and other statistics or anecdotes drawn from your experience in an appendix.) • are there any special characteristics which you have identified? • who else is providing this type of service, and how is yours unique or better? 6. The development proposal: • describe the services which you want to provide or develop • explain how they will operate and why you chose to run them in this specific way; refer to any specialist equipment, processes or approaches which are unlikely to be familiar to people outside your organisation • what are the targets for this year of operation? • describe any special legal and licensing requirements you will be required to meet • what are the potential problems with this service and how will you overcome them? 7. Promotion and service delivery • how will you let your potential users and clients know about your service? • who will actually provide the service? where? when? • what are the targets for the first year of the new operation? 8. Charges: • how have you fixed your proposed fees and/or charges ? • how do they compare with similar services available in your area or elsewhere? • include any detailed calculations in an appendix, and refer to them here. 9. Staffing and volunteering: • what paid posts will you create to provide the service? what skills are required? • are there any significant recruitment issues such as salary levels or availability of skills? • what facilities and training will be provided for staff and volunteers? 250
It’s an idea, but is it business? A guide to third sector trading Appendix 1 Appendix 2 Appendix 3 • how and by whom will volunteers be recruited, inducted and supervised? • is there a code of practice for volunteering? 10. Management: • who will make overall policy? who will take day to day decisions? who will be consulted? • how will decisions be recorded and communicated and their implementation monitored, and who is ultimately responsible? • how will the paid manager and staff work effectively with the trustees? • how will the financial arrangements be managed, supervised and monitored? • where appropriate, include a chart to show how the management structure fits together. 11. Premises, equipment and other issues: Describe any other important factors in the launch or running of the service, including: • the ownership and/or tenancy terms, lease or purchase cost, and suitability of premises • necessary adaptations and conversion costs • transport facilities you will provide or use. 12. Training and support: • what help have you had to develop the capacity of your group, your project ideas and your management skills? • what training will be necessary for staff and directors in future, and what plans and resources are there for delivering this training? 13. The beneficiaries: • define all the groups of people who receive benefit from your activities, directly or indirectly (eg service users and clients, volunteers) • in what specific ways will these groups benefit? • how will you record and measure whether you are achieving these benefits? 14. Monitoring and evaluation: • how will the targets be set? • how will targets be monitored? • how will progress over time be assessed? • do you have plans for review days or social accounting? 251
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