Emergency Plan - Grand Strand Water and Sewer Authority

INCIDENT SUPPORT FUNCTION 6
TELEPHONES
(ISF-6)
Telephones
PRIMARY:
SUPPORT:
Customer Services
Billing
Accounting
IS
2.2.13. INTRODUCTION
For the purposes of this ISF, Telephones refers to communicating between the Operations
Center or GSWSA Emergency Operations Center if activated, and customers or persons at other
locations. Primarily, this ISF is intended to address the handling of incoming calls, but in some
cases outgoing calls will be handled by this function as well.
2.2.14. MISSION
To serve as the primary point of contact for incoming telephone traffic between customers or
off-site personnel and the Ops Center or EOC. Also as required, to coordinate and place
outgoing calls to customers or off-site personnel.
2.2.15. CONCEPT of OPERATIONS
Customer Services has overall responsibility for the Telephones functions.
Potential support departments, if needed, include Accounting, and Billing.
Telephone functions, if required by the incident, could potentially require around-the-clock
staffing for several consecutive days.
2.2.16. RESPONSIBILITIES
Preparedness / Mitigation
Ensure all primary and support personnel are familiar with their duties and responsibilities
under this plan.
Coordinate with potential support departments, to pre-plan tentative roles and responsibilities.
Response
Obtain briefing and receive instructions from appropriate Incident Command Staff.
Determine the potential for unusual call volumes, either incoming or outgoing, and develop
staffing and implementation plans accordingly.
If Telephone Systems are the source or a consequence of the emergency incident, assist Incident
Command Staff in developing strategies and action plans regarding the Telephone Systems.
Grand Strand Water & Sewer Authority 42 CONFIDENTIAL MATERIALS
Emergency Management Plan SECURITY SENSITIVE
June 7, 2013 NOT FOR PUBLIC DISCLOSURE