Emergency Plan - Grand Strand Water and Sewer Authority

INCIDENT SUPPORT FUNCTION 3
(ISF-3)
EMERGENCY COMMUNICATIONS
2.2. Emergency Communications
PRIMARY:
SUPPORT:
AWARE:
Administration/CEO
Customer Services
Senior Staff
2.2.1. INTRODUCTION
For the purposes of this ISF, Emergency Communications refers to an organized, controlled, and
consistent means of communicating information relative to an emergency situation, to all those with a
need to know, both internally and externally.
2.2.2. MISSION
To ensure accurate and consistent information is communicated to all those with a need to know. The
specific objectives of this function include the following:
To ensure factual and current information is provided, in a controlled and organized manner, to
the media, the public, and other outside agencies, groups, or personnel that a need to be
informed.
To ensure adequate personnel and procedures are in place to handle incoming telephone calls,
and that these individuals are provided current, accurate, and consistent information to work
from.
To ensure factual and current information is provided, in a controlled and organized manner, to
all GSWSA employees.
2.2.3. CONCEPT of OPERATIONS
The Emergency Communications Plan may be activated and implemented by the CEO.
Emergency Communications will normally be activated whenever there is an event that causes
activation of the Incident Command System.
The CEO will coordinate all activities within the scope of the Emergency Communications Plan.
The CEO will coordinate and oversee the development and creation of all printed information such
as Press Releases, Fact Sheets, Notices and Bulletins. The CEO will also coordinate the
dissemination of up-to-date and approved information to telephone operators, radio dispatchers,
department heads / supervisors, and affected employees.
The CEO will fill the role of Spokesperson, or may choose to appoint another qualified person to
Grand Strand Water & Sewer Authority 36 CONFIDENTIAL MATERIALS
Emergency Management Plan SECURITY SENSITIVE
June 7, 2013 NOT FOR PUBLIC DISCLOSURE