Emergency Plan - Grand Strand Water and Sewer Authority
Emergency Plan - Grand Strand Water and Sewer Authority Emergency Plan - Grand Strand Water and Sewer Authority
Key Audiences Emergency Events APPENDIX 12 EMERGENCY COMMUNICATION PLAN 5.11.14 EMERGENCY NOTIFICATION MATRIX The following matrix indicates the Key Audiences to consider communicating with during each Emergency Event. The initials indicate who is responsible for ensuring communications with each audience as appropriate. These are guidelines only, and may change as conditions dictate. Affected Depart and Employees Board Of Directors Mayor / Administrator / Town Council SC DHEC Horry County Police Dept. FBI Local Office Horry County Fire Dept. City Fire Departments. Hurricane SM CEO CEO IC IC IC CEO CEO CS CS CEO CEO CEO Tornado SM CEO CEO IC IC IC CEO CEO CS CS CEO CEO CEO Earthquake SM CEO CEO IC IC IC CEO CEO CS CS CEO CEO CEO Multiple Employee Injuries (3 or SM CEO IC CEO CEO more) Employee Fatality SM CEO IC IC CEO CEO Power Outage SM CEO CS CS CEO CEO Telephone System Failure SM CEO CEO IT, MIS, SCADA SM CEO System Failure Cyber-Attack SM CEO IC CEO Major Water Leak SM CEO CEO CS CS CEO Water System Pressure Loss SM CEO CEO IC IC IC CS CS CS CEO IC CEO Water System Contamination SM CEO CEO IC IC CEO CS CS CS CEO IC CEO Loss of Water SM CS CS CS CEO IC CEO Haz Mat Release SM CEO CEO IC IC IC IC CEO CS CEO Confined Space SM IC IC IC CEO Emergency Trench Collapse SM IC CEO Fire / Explosion SM CEO IC IC IC CEO Suspicious Mail or SM CEO IC Package Vandalism / Stolen SM IC Property Violence / Assault SM IC IC CEO Armed Robbery SM CEO IC Terrorist Attack SM CEO CEO IC IC CEO CEO CEO CEO CEO CEO = CEO IC = Incident Commander CS = Customer Services SM = Senior Management Horry County EMS Horry County EOC Local Hospitals / Medical Facilities Critical Customers Affected Customers News Media / Public Other Water and Sewer Utilities SC OSHA Employee Families
APPENDIX 12 EMERGENCY COMMUNICATION PLAN 5.11.15 CEO Activities Worksheet CEO ACTIVITIES WORKSHEET Responsibility Obtain a Briefing from the Incident Commander Establish Crisis Communications Center and staff as appropriate Prepare and Distribute Incident Information as Soon as Possible General On-Going Duties Tasks Ensure a clear understanding of the incident, including what events have taken place so far, and what actions have been taken (or are being taken) so far. Obtain instructions from the Incident Commander (IC) on any immediate media and/or public notification requirements. Determine the known or anticipated communications needs of the incident, and the extent and complexity of CEO activities. Ensure an Emergency Communications Center is established that will meet the communication needs of the incident. (See Section VIII of this plan for details.) Obtain and coordinate assistance as necessary. Coordinate preparation of Incident Summary Worksheet. Complete the Communication Strategy Worksheet and determine: key audiences to target communication channels to utilize key messages to emphasize general communication strategy and approach Ensure preparation of appropriate informational documents. (Press Release, Incident Bulletin, Fact Sheet, etc.) Ensure copies of all released information are provided to the Incident Commander, Dispatchers, Customer Services, and all affected departments and employees. Participate in Planning Meetings and Briefings, to maintain current knowledge of the status of the incident. Respond to special requests for information as appropriate.
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APPENDIX 12<br />
EMERGENCY COMMUNICATION PLAN<br />
5.11.15 CEO Activities Worksheet<br />
CEO ACTIVITIES WORKSHEET<br />
Responsibility<br />
Obtain a Briefing from the<br />
Incident Comm<strong>and</strong>er<br />
Establish Crisis<br />
Communications Center<br />
<strong>and</strong> staff as appropriate<br />
Prepare <strong>and</strong> Distribute<br />
Incident Information as<br />
Soon as Possible<br />
General On-Going Duties<br />
Tasks<br />
Ensure a clear underst<strong>and</strong>ing of the incident, including what events have taken place so<br />
far, <strong>and</strong> what actions have been taken (or are being taken) so far.<br />
Obtain instructions from the Incident Comm<strong>and</strong>er (IC) on any immediate media <strong>and</strong>/or<br />
public notification requirements.<br />
Determine the known or anticipated communications needs of the incident, <strong>and</strong> the extent<br />
<strong>and</strong> complexity of CEO activities.<br />
Ensure an <strong>Emergency</strong> Communications Center is established that will meet the<br />
communication needs of the incident. (See Section VIII of this plan for details.)<br />
Obtain <strong>and</strong> coordinate assistance as necessary.<br />
Coordinate preparation of Incident Summary Worksheet.<br />
Complete the Communication Strategy Worksheet <strong>and</strong> determine:<br />
key audiences to target<br />
communication channels to utilize<br />
key messages to emphasize<br />
general communication strategy <strong>and</strong> approach<br />
Ensure preparation of appropriate informational documents. (Press Release, Incident<br />
Bulletin, Fact Sheet, etc.)<br />
Ensure copies of all released information are provided to the Incident Comm<strong>and</strong>er,<br />
Dispatchers, Customer Services, <strong>and</strong> all affected departments <strong>and</strong> employees.<br />
Participate in <strong>Plan</strong>ning Meetings <strong>and</strong> Briefings, to maintain current knowledge of the<br />
status of the incident.<br />
Respond to special requests for information as appropriate.