Emergency Plan - Grand Strand Water and Sewer Authority
Emergency Plan - Grand Strand Water and Sewer Authority
Emergency Plan - Grand Strand Water and Sewer Authority
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APPENDIX 12<br />
EMERGENCY COMMUNICATION PLAN<br />
Extension cords<br />
Easels, Pad, Markers<br />
Maps, Drawings<br />
Fax machine<br />
Battery powered radio<br />
..........................Copier<br />
........................ Cell phones<br />
........................ Radios<br />
........................ Flashlights<br />
....................... First Aid Kit<br />
5.11.8 HANDLING INQUIRIES<br />
Customer Inquiries, Complaints or Concerns<br />
Incoming customer calls involving complaints, concerns, or questions pertaining to an<br />
emergency situation should be received by, or forwarded to, the Dispatch Center. The<br />
CEO or IC shall be notified of all communications from “critical” customers (i.e.,<br />
hospitals, dentists, etc.)<br />
Refer to ISF-6, Telephones for additional procedures regarding the management of<br />
incoming phone calls.<br />
All persons taking incoming customer calls shall obtain <strong>and</strong> record the caller’s name,<br />
address, phone number, <strong>and</strong> the nature of the call. (Utilize the “Call Taker’s Worksheet”<br />
contained within this <strong>Plan</strong>.)<br />
All persons taking incoming customer calls shall obtain from the CEO, Incident Fact<br />
Sheets or Bulletins containing up to date incident information. Call takers are to use this,<br />
<strong>and</strong> only this information to answer questions, or otherwise address customer calls.<br />
Media Inquiries<br />
Inquiries from the media regarding an emergency situation should be received by, or<br />
forwarded to the CEO.<br />
Only the CEO or Incident Comm<strong>and</strong>er may release information <strong>and</strong>/or may coordinate<br />
for the media to obtain statements or interviews with the Spokesperson.<br />
Any employee approached or questioned by the media shall politely refer them to the<br />
CEO, <strong>and</strong> explain that the CEO will have the most up-to-date <strong>and</strong> accurate information to<br />
better answer their questions.<br />
All Other Inquiries / Communications<br />
Guidance for all inquiries <strong>and</strong> communications can be found in the <strong>Emergency</strong><br />
Notification Matrix contained within this plan.<br />
5.11.9 KEY MESSAGES<br />
Following are various key messages that can be used as a foundation for developing Press<br />
Releases, Written Statements, Incident Bulletins, <strong>and</strong> other communications regarding an<br />
emergency incident. The designated Spokesperson should be very familiar with these key
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