Emergency Plan - Grand Strand Water and Sewer Authority

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APPENDIX 12 EMERGENCY COMMUNICATION PLAN 5.11Emergency Communication Plan 5.11.1 INTRODUCTION During and following almost any emergency, there is a critical need to communicate information to a number of different audiences. The size and number of these audiences can vary greatly depending on the emergency, and can range from a few employees of one department, up to and including every person within GSWSA’s service area. 5.11.2 PURPOSE AND OBJECTIVES The overall purpose of the crisis communications function, during and following virtually any emergency, is to ensure accurate and consistent information is communicated to all those with a need to know. The specific objectives of this function include the following: To ensure factual and current information is provided, in a controlled and organized manner, to the media, the public, and other outside agencies, groups, or personnel that have a need to be informed. To ensure adequate personnel and procedures are in place to handle incoming telephone calls, and that these individuals are provided current, accurate, and consistent information to work from. To ensure factual and current information is provided, in a controlled and organized manner, to all GSWSA employees. 5.11.3 CONCEPT OF OPERATIONS The Crisis Communications Plan may be activated and implemented by either; the CEO or the Incident Commander. Crisis Communications will normally be activated whenever there is an event that causes activation of the Incident Command System. The CEO will coordinate all activities within the scope of the Crisis Communications Plan. The CEO will coordinate and oversee the development and creation of all printed information such as Press Releases, Fact Sheets, Notices and Bulletins. The CEO will also coordinate the dissemination of up-to-date and approved information to telephone operators, radio dispatchers, department heads / supervisors, and affected employees. The CEO or Incident Commander may fill the role of Spokesperson, or may choose to appoint another qualified person to serve as Spokesperson. The designated Spokesperson will conduct all Press Briefings, on-air / on-camera interviews, telephone interviews, etc., for and with the media. The CEO will serve as a Liaison to the media, and will coordinate the scheduling of press briefings, interviews, etc.
APPENDIX 12 EMERGENCY COMMUNICATION PLAN The CEO or Incident Commander must approve and authorize all information prior to release or dissemination. All inquiries or requests from the media will be forwarded to the CEO. Any employee approached or questioned by the media shall politely refer them to the CEO, and explain that the CEO can provide them with the most up-to-date information, and can also put them in touch with the designated GSWSA Spokesperson. 5.11.4 POTENTIAL CRISIS EVENTS The list of potential crisis events, or “emergencies”, that may require crisis communications activities includes, but is not limited to the following. Hurricane ....................................Water System Contamination Tornado ....................................Earthquake............................... Hazardous Material Spill / Release Severe Thunderstorm ....................................Confined Space Emergency Multiple Employees Injured.............................Trench / Excavation Collapse Employee Fatality ....................................Fire / Explosion Power Outage ....................................Suspicious Mail / Package Telephone System Failure..................................Vandalism / Stolen Property SCADA Failure / Cyber-attack. .........................Violence / Assault IS Failure / Cyber-attack....................................Armed Robbery Major Water Main Leak / Break.........................Terrorist Attack Water System Pressure Loss..............................Freeze / Winter Storm Scandal ...................................Internal Corruption Widespread Health Issue SSO – severe environmental situation / major spill Unexpected traffic tie-up caused by leak, spill, construction, etc.
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Emergency Management Plan Revision
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I. CHIEF EXECUTIVE OFFICER’S DIRE
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BASIC PLAN 1. BASIC PLAN 1.1. INTRO
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BASIC PLAN outside resources could
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BASIC PLAN 1.5. GSWSA HAZARD / VULN
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BASIC PLAN 1.6.3. OPERATING CONDITI
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BASIC PLAN 1.7. COORDINATION with C
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BASIC PLAN May declare that emergen
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BASIC PLAN 1.10. EMERGENCY ORGANIZA
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BASIC PLAN 1.10.3. Potential Level
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BASIC PLAN 1.10.5. Potential Level
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BASIC PLAN 1.11. ICS POSITION ASSIG
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BASIC PLAN 1.13. PLAN DEVELOPMENT a
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BASIC PLAN 1.15. REFERENCES FEMA St
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INCIDENT SUPPORT FUNCTION 1 DIRECTI
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INCIDENT SUPPORT FUNCTION 2 HUMAN R
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INCIDENT SUPPORT FUNCTION 3 (ISF-3)
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INCIDENT SUPPORT FUNCTION 4 EMPLOYE
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INCIDENT SUPPORT FUNCTION 5 DISPATC
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INCIDENT SUPPORT FUNCTION 6 TELEPHO
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INCIDENT SUPPORT FUNCTION 7 SITUATI
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INCIDENT SUPPORT FUNCTION 8 RESOURC
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INCIDENT SUPPORT FUNCTION 9 WATER S
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INCIDENT SUPPORT FUNCTION 10 WATER
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INCIDENT SUPPORT FUNCTION 11 (ISF-1
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INCIDENT SUPPORT FUNCTION 14 Labora
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INCIDENT SUPPORT FUNCTION 15 DAMAGE
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INCIDENT SUPPORT FUNCTION 17 FINANC
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INCIDENT SUPPORT FUNCTION 18 SUPPLI
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Recovery INCIDENT SUPPORT FUNCTION
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INCIDENT SUPPORT FUNCTION 20 CONTRA
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INCIDENT SUPPORT FUNCTION 21 CLAIMS
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INCIDENT SUPPORT FUNCTION 22 FACILI
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EVENT SPECIFIC GUIDELINES 1 HURRICA
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EVENT SPECIFIC GUIDELINES 2 (ESG-2)
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SCADA Failure / Cyber-Attack EVENT
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IS Failure / Cyber-Attack EVENT SPE
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EVENT SPECIFIC GUIDELINES 11 (ESG-1
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Water System Pressure Loss EVENT SP
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Water System Contamination 3.2.46.
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Consider notification of the public
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EVENT SPECIFIC GUIDELINES 13(ESG-13
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Physical Assault / Violence EVENT S
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ACTION FORMS (AF-1) HURRICANE 4. AC
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ACTION FORMS 3 (AF-3) EARTHQUAKE 4.
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ACTION FORMS 5 (AF-5) MULTIPLE EMPL
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Page 169 and 170: APPENDIX 1 GSWSA OGANIZATION & SYST
Page 171 and 172: APPENDIX 2 GSWSA PERSONNEL ROSTER 4
Page 173 and 174: APPENDIX 4 EMERGENCY CONTACT AGENCI
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Page 189 and 190: APPENDIX 6 SUPPLIERS & CONTRACTORS
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Page 193 and 194: APPENDIX 8 POTENTIAL WASTEWATER SPI
Page 195 and 196: APPENDIX 9 EMERGENCY GENERATOR INFO
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Page 207 and 208: APPENDIX 12 EMERGENCY COMMUNICATION
Page 221 and 222: APPENDIX 13 PRESS RELEASES Boiling:
Page 223 and 224: Limit clothes washing to essential
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Page 227 and 228: APPENDIX 14 MUTUAL AID / COOPERATIV
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Page 231 and 232: APPENDIX 17 INCIDENT COMMAND SYSTEM
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Emergency Plan - Grand Strand Water and Sewer Authority

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