Emergency Plan - Grand Strand Water and Sewer Authority

EVENT SPECIFIC GUIDELINES 20(ESG-20)
ARMED ROBBERY
Armed Robbery
3.4.21. SITUATION
GSWSA employees are susceptible to the threat of armed robbery, which falls under
the general heading of “Violence in the Workplace.”
The Billing and Collections Teller area, in particular, could appear to be an attractive
target to a would-be robbery.
3.4.22. THREAT or HAZARD INFORMATION
Workplace Violence is the second leading cause of total deaths in the workplace. It is
the leading cause of death for women in the workplace.
A large number of these deaths occur during the course of criminal acts such as
armed robbery.
3.4.23. CONCEPT of OPERATIONS
GSWSA has a number of “Panic Alarms” in various locations in the Administrative
Center. Any one of these alarms, activated during a robbery, would initiate a police
response.
3.4.24. EMERGENCY RESPONSIBILITIES
Don’t be a hero; give the robber what he wants. Do not argue or resist.
Concentrate on remaining as calm as possible. Make no sudden moves; explain what
you are going to do before you make any movements.
Try to take a mental snapshot of the robber. Focus on clothing type and color, weapon
type, any physical features, speech patterns, etc.
If it can be done discreetly without the robber seeing, activate the silent alarm.
As the robber leaves, try to get a vehicle description and direction of travel.
Have someone immediately telephone the police with this information.
As soon possible after the robber is out of the building, lock both sets of front doors.
Notify Safety Manager, the department supervisor, the Division Chief, and the CEO.
Everyone involved or witnessing the robbery should immediately find a place to be
alone, and write down anything and everything you can remember about the event
and the robber. DO NOT discuss the incident or compare notes with anyone until
after the police have conducted their interviews. Things other people say may
influence your recollection of the incident.
Activate ISF-3, Emergency Communications.
Grand Strand Water & Sewer Authority 143 CONFIDENTIAL MATERIALS
Emergency Management Plan
SECURITY SENSITIVE
June 7, 2013
NOT FOR PUBLIC
DISCLOSURE