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Water Kit - Hunter Water

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Environmental<br />

<strong>Hunter</strong> <strong>Water</strong>:<br />

• Developed the Integrated <strong>Water</strong><br />

Resource Plan that balances the<br />

community’s demand for water<br />

against water supply capacity,<br />

so that sustainable water<br />

management can be achieved.<br />

• Upgrades wastewater treatment<br />

works to bring significant<br />

improvements in the quality<br />

of effluent discharged into the<br />

environment.<br />

• Re-uses the effluent produced by<br />

wastewater treatment works to<br />

reduce demand on drinking water<br />

supplies.<br />

• Maintains domestic water demand<br />

at 214kL per residence per year.<br />

Average household water use in<br />

<strong>Hunter</strong> <strong>Water</strong>’s area of operations<br />

has consistently been amongst<br />

the lowest of the major Australian<br />

water supply authorities.<br />

• Works cooperatively with<br />

community and government<br />

agencies to protect catchments<br />

where raw water is sourced. This<br />

includes revegetation along creek<br />

lines, plantings around water<br />

and wastewater treatment works<br />

to create habitat and improve<br />

biodiversity, and installation of<br />

stormwater devices to manage<br />

pollution (eg litter, grass cuttings)<br />

before it washes into drains,<br />

waterways, harbours and our<br />

beaches.<br />

Your Role:<br />

• Keep rubbish, litter and garden<br />

waste out of stormwater drains<br />

• Safely dispose of chemicals, paints,<br />

grease and oils – use drop-off points<br />

at Council waste management sites<br />

• Install water and energy efficient<br />

appliances - remember energy<br />

production also places a major<br />

demand on water sources<br />

• Get involved in Landcare and<br />

<strong>Water</strong>watch activities to help<br />

improve the health of local<br />

waterways<br />

Social<br />

<strong>Hunter</strong> <strong>Water</strong>:<br />

• Provides a customer contract<br />

that sets a minimum standard for<br />

customer service.<br />

• Implemented the $300 million<br />

<strong>Hunter</strong> Sewerage Project that<br />

expanded the provision of<br />

sewerage facilities to 20,000<br />

properties across the <strong>Hunter</strong>.<br />

• Co-funds Newcastle University<br />

environmental engineering<br />

programs and research into water<br />

sensitive urban design and macroinvertebrates<br />

as water quality<br />

indicators.<br />

• Promotes community ownership<br />

and responsible use of water<br />

resources through public education<br />

programs at events.<br />

• Carries out community<br />

consultation with residents and<br />

interest groups on a number of<br />

issues, eg sewer pump station<br />

upgrades, sewer transport<br />

upgrades, and water pipeline<br />

augmentations.<br />

• Seeks community input to<br />

water related issues through a<br />

Consultative Forum, community<br />

surveys, public meetings and<br />

focus group sessions.<br />

• Monitors customer satisfaction<br />

through surveys.<br />

Your Role:<br />

• Respond to surveys and attend<br />

<strong>Hunter</strong> <strong>Water</strong>’s community<br />

information sessions<br />

• Attend a public education event<br />

on water, such as <strong>Hunter</strong> <strong>Water</strong>’s<br />

Catchment Day held during<br />

National <strong>Water</strong> Week in October<br />

every year<br />

• Report leaks in the water transport<br />

network or pollution of water<br />

supplies<br />

• Join a community or environmental<br />

group that works to improve local<br />

waterways<br />

SOME GROUPS THAT HUNTER WATER WORKS WITH<br />

<strong>Water</strong> kit . ssS . 001 . april 2010<br />

21

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