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Catalyst 6500 Series Switches Installation Guide - Ipland

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Appendix E<br />

Troubleshooting<br />

Contacting Customer Service<br />

Contacting Customer Service<br />

If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter,<br />

contact a customer service representative for assistance and additional instructions. Before you call, have<br />

the following information ready to help your service provider assist you as quickly as possible:<br />

• Date you received the switch<br />

• Chassis serial number (located on a label on the right of the rear panel of the chassis)<br />

• Type of software and release number<br />

• Maintenance agreement or warranty information<br />

• Brief description of the problem<br />

• Brief explanation of the steps you have already taken to isolate and resolve the problem<br />

OL-5781-08<br />

<strong>Catalyst</strong> <strong>6500</strong> <strong>Series</strong> <strong>Switches</strong> <strong>Installation</strong> <strong>Guide</strong><br />

E-7

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