Centre Guide - Cache

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Your Guide to Being a CACHE Centre Retaining copies of learners’ work We strongly recommend that your learners keep copies of the evidence they submit to you for assessment and that you issue receipts for it. If a learner’s work is lost or stolen before they submit it, they must make every attempt to retrieve it but if that is not possible they and your Centre should agree a timescale for the submission of new evidence. If it is lost or stolen after it is submitted, you must be able to supply sufficient evidence of satisfactory completion of the work from your Centre records to ensure that the learner is not disadvantaged. Administering external assessment You can find more information about what types of tests are available and how to enter learners online in your personal Resource Centre. Learners' results Learners’ results are published online in your personal Resource Centre so that you can inform learners of their individual results. Learners who are referred or have achieved a pass grade or above can try for a higher grade; Centres can make all necessary arrangements and re-enter learners for any future test dates as outlined on the Assessment Timetable. The highest grade achieved, following upgrade attempts, is the grade recorded on the certificate. You will need to register your learners before they can undertake any external assessments. Dates for the assessments are on the External Assessment Timetable, which is published on the website each year. • Examiner marked assessments have set submission dates. When a learner is ready to submit their assessment to CACHE, you can enter them via cachezone. They need to attach a signed copy of the External Assessment Cover Sheet to their work. If a learner wants to resubmit their work to try to improve their grades they need to be entered as outlined above, tick the re-submission box on the sheet and enclose a copy of the original assignment. • Note: To ensure that the learner has every opportunity to upgrade, make a copy of assessments before submitting them to CACHE, because original scripts are not returned until the ‘Request for Re-mark’ period has elapsed. • Externally assessed tests must be taken on the published date and at the specified time. You may find the following guidance useful: General, Vocational and Diploma Qualifications: Instructions for conducting examinations (on the Joint Council for Qualifications website: www.jcq.org.uk) The Application of Reasonable Adjustments and Special Consideration in Vocational Qualifications (on the CACHE website www.cache.org.uk). Note: Test papers are available in Welsh upon request. • Paper-based tests (multiple choice and short answer) are available on set dates or within test windows. You enter learners via cachezone and provide CACHE with delivery instructions and/or test venue details so that test papers can be packaged correctly. • Online tests (multiple choices) are available both on demand and on set dates. 04
Your Guide to Being a CACHE Centre Queries Although we aim to ensure a fair and consistent result for every learner, you may feel that a grade does not reflect predicted performance; in these instances you can contact us using the Results Enquiries form on the CACHE website. Certificates and Direct Certificate Claims Status If you are a new centre you will need to achieve a ‘No Risk’ Quality Audit to gain Direct Certificate Claims Status, which means that once a learner has completed their learning, you can claim a unit or qualification certificate through our online services. Your Customer Quality Advisor will explain this to you when they make their first support/centre quality audit visit. If a learner has registered for a full qualification but is no longer able to complete the full qualification you can request certificates for the units that have been achieved. You should not withdraw the learner from the qualification until you have received the unit certificates. Maintaining the quality and integrity of your qualifications Centre quality audits are sometimes carried out remotely away from your Centre. In this case you will be able to upload documentation online on your personal Resource Centre or provide remote access to your Centre’s intranet. Key Centre staff will be contacted by telephone as part of this process along with, where appropriate, learners, employers and/or other stakeholders. Whether the audit takes place during a visit or via a remote activity, you will always receive a written request and a formal written report of the findings on a Quality Audit (QA) form, which may include actions for improvement (see Sanctions Tariff and Sanctions Policy on our website). If actions are required you will receive a SMART (specific, measurable, attainable, relevant, timely) action plan on the QA form and support will be provided until the actions are completed. You will receive an annual quality audit to check that your policies and procedures are kept up to date and that your approach to internal quality assurance ensures the integrity of the qualification. You will need up-to-date versions of the following documentation: • Staffing profile that meets the requirements • Internal quality assurance plan that covers all qualifications • Internal quality assurance process and approach that includes standardisation • Learner evidence that meets the learning criteria • Your policies and procedures (if any changes have been made) 05
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