Centre Guide - Cache

Your Guide to Being a CACHE Centre
Personalised support
You will be allocated a Regional Development Executive
who will help you to identify a unique, tailored package of
support to maximise your business potential. This can
include qualification updates, portfolio development, and
support related to recruitment and progression or
attending graduation/open days.
You will also be allocated a Customer Quality Advisor who
will assist you with qualification delivery during on-site or
remote quality auditing visits. They can undertake further
qualification approval should you wish to add a
qualification to your portfolio. You can also request
support by email and telephone.
Subject specialist support
Besides personal support in the regions, we have a team
of in-house subject specialists who will provide up-todate
qualification expertise, should you require it.
Training days, information days and
bespoke activities
We offer a wide range of training days that are listed on
our website, specifically designed to help in the delivery
of our qualifications. New events are introduced regularly
to support new qualifications and, where there is a
demand, events are held on a regional basis. We also hold
themed events to introduce new qualifications and get
customer feedback on our qualifications and services.
Qualifications development
Our Qualifications Development Team provide you with all
the information you need to plan and deliver your CACHE
qualifications and create specifications for tutors and
assessors to inform and support
your qualification delivery, assessment and
quality assurance.
Improving our services
From Approval to Centre Quality Audit
Registering learners
We recommend that you register your learners with us
through our online service as soon as they start their
qualification, so that you can begin to access our support.
Following a registration of your learners you will receive
Personal Identification Number (PIN) that is unique to
each learner and can be quoted in correspondence with
us. The learner’s registration remains active for as long
as the qualification is accredited.
Assessors, internal moderators and
quality assurers
Your staffing profile will need to demonstrate that your
assessors and internal moderators or quality assurers
are occupationally competent and knowledgeable to
assess, moderate or quality assure the units or
qualifications.
It is important to remember that the Internal Moderator
or Internal Quality Assurer is responsible for the integrity
of the qualification.
Requesting extra support and reasonable
adjustments for learners
If you need to offer special consideration or adjustments
for learners, please refer to the CACHE Good Practice
Guide: The Application of Reasonable Adjustments and
Special Consideration in Vocational Qualifications,
available to download on the CACHE website.
We are always keen to improve our qualifications and
service to you and welcome your feedback. If you have
any comments on our qualifications or services please
email us at info@cache.org.uk
We have a Virtual Panel of volunteers from our Centres
who help to review our material. If this would interest
you, please contact us on 0845 347 2123 or email us on
development@cache.org.uk for further information.
Or write to us at:
Customer Support
CACHE, Apex House, 81 Camp Road,
St Albans, Herts AL1 5GB
03