M4SC Process Layer - Supply Chain Council
M4SC Process Layer - Supply Chain Council
M4SC Process Layer - Supply Chain Council
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<strong>M4SC</strong> Overview:<br />
<strong>Process</strong> Management<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 1 | 23 July 2013<br />
Caspar Hunsche, Research Director SCC
<strong>M4SC</strong>: <strong>Layer</strong>ed Management<br />
Business<br />
Strategy<br />
Feedback<br />
Drives<br />
<strong>Supply</strong> <strong>Chain</strong><br />
Strategy<br />
Segment business into supply<br />
chains, determine<br />
performance<br />
Drives<br />
Feedback<br />
Optimize network for strategic<br />
performance requirements<br />
<strong>Supply</strong> <strong>Chain</strong><br />
Network<br />
Feedback<br />
Drives<br />
<strong>Supply</strong> <strong>Chain</strong><br />
<strong>Process</strong><br />
Manage processes towards<br />
strategic network goals<br />
Drives<br />
Feedback<br />
<strong>Supply</strong> <strong>Chain</strong><br />
Resources<br />
Continuously align resources<br />
to meet process goals<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 2 | 23 July 2013
<strong>Layer</strong> 2 Network<br />
• Problems <strong>Process</strong> <strong>Layer</strong> Addresses<br />
• Major Components<br />
• Drivers<br />
• Next steps<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 3 | 23 July 2013
Common Problems in <strong>Supply</strong> <strong>Chain</strong> Network<br />
• Ad hoc <strong>Process</strong> Management<br />
• One Size Fits All<br />
• Strategy, Tactics, Execution<br />
• Accountability<br />
• Measurable<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 4 | 23 July 2013
<strong>M4SC</strong> <strong>Process</strong>: Define <strong>Process</strong>es<br />
1. <strong>Process</strong> Flow Capture<br />
› Discovery and documentation of process activities, the flow of<br />
goods and information and process disconnects<br />
› How is work performed?<br />
2. <strong>Process</strong> Data Capture<br />
› Documentation and collection of performance data for<br />
processes. Metrics and measurements<br />
› How do we measure performance of this process?<br />
› How well is the work performed?<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 5 | 23 July 2013
<strong>M4SC</strong> <strong>Process</strong>: <strong>Process</strong> Analysis<br />
3. <strong>Process</strong> Value Stream Model<br />
› Collection and analysis of the flow of processes and the waste<br />
within processes<br />
› What are the non-value-add activities?<br />
4. <strong>Process</strong> RACI Analysis<br />
› Discovery and documentation of who is accountable for the<br />
performance of individual process activities<br />
› Who is responsible for each process?<br />
5. <strong>Process</strong> Practices Analysis<br />
› Discovery and comparison of existing practices to the strategic<br />
list of desired practices<br />
› Are we meeting standardization goals?<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 6 | 23 July 2013
<strong>M4SC</strong> <strong>Process</strong>: <strong>Process</strong> Efficiency Analysis<br />
6. <strong>Process</strong> Efficiency Analysis<br />
› Collect and analyze data on process activity efficiency. Identify<br />
opportunities to increase cycle time and yield<br />
› How well does the process work?<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 7 | 23 July 2013
<strong>M4SC</strong> <strong>Process</strong>: <strong>Process</strong> Redesign<br />
7. <strong>Process</strong> Solution Definition<br />
› Discover and document scenarios for how process can be<br />
added, repaired or replaced. This utilizes deliverables from all<br />
analysis steps<br />
› What changes do we want to make?<br />
8. Capture To-Be <strong>Process</strong>es<br />
› Describe how each scenario will be structured and implemented<br />
› How will the work be performed?<br />
9. To-Be <strong>Process</strong> Simulation<br />
› Develop and execute tests to verify whether the proposed<br />
changes are projecting the right performance.<br />
› How well will our new processes work?<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 8 | 23 July 2013
<strong>M4SC</strong> <strong>Process</strong>: <strong>Process</strong> Redesign<br />
10. Business Rules Redesign<br />
› Gather new and changed policies and document new and<br />
updates to business rules<br />
› What are the changes in policies and decision criteria?<br />
11. Organizational Redesign<br />
› Identify and document changes in organizational roles and<br />
responsibilities. This may include changes in organizations to<br />
align closer to process responsibilities<br />
› What changes are needed in the organization?<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 9 | 23 July 2013
<strong>M4SC</strong> <strong>Process</strong>: <strong>Process</strong> Change Outcomes<br />
12. <strong>Process</strong> Change Prioritization<br />
› Agree and communicate the priorities for implementing changes<br />
to individual processes. Communication includes reference to<br />
the business and supply chain goals, network changes and<br />
practices to be implemented<br />
› What is the plan/urgency to implement each change?<br />
› Which changes will we implement when?<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 10 | 23 July 2013
<strong>M4SC</strong> <strong>Process</strong> Drivers<br />
• Change in strategy/network<br />
› Business strategy changes<br />
› <strong>Supply</strong> chain strategy changes<br />
• Major market events<br />
› Change to competitive landscape, customer base, customer<br />
complaints, supplier problems<br />
• Feedback from <strong>M4SC</strong> Resources<br />
drives<br />
› <strong>Process</strong> performance goals cannot be met<br />
› Resource requirements cannot be met<br />
<strong>Supply</strong> <strong>Chain</strong><br />
<strong>Process</strong><br />
Events<br />
feedback<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 11 | 23 July 2013
<strong>M4SC</strong> <strong>Process</strong> Benefits<br />
• Validation of current processes<br />
• Definition of roles, responsibilities for a functional<br />
network management team – e.g. center of competency<br />
• Understanding of Accountabilities and Responsibilities in<br />
strategy management (RACI)<br />
• Definition of company standard process for execution of<br />
process (optimization or improvement) management<br />
• Assessment of maturity of process management<br />
capability<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 12 | 23 July 2013
<strong>M4SC</strong> <strong>Process</strong>: Next Steps<br />
Today:<br />
• Subset of our members-practitioners experience<br />
Future:<br />
• How to sell to my boss<br />
• Measurement and Best Practices<br />
• <strong>Process</strong> automation<br />
• Risk and process level management<br />
• Impact of ‘Green’ on process<br />
• Usage and usability of processes<br />
• Industry specific needs<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 13 | 23 July 2013
About <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong><br />
• Formed in 1996 to create and evolve a standard industry<br />
process reference model for supply chain for the benefit of<br />
helping companies rapidly and dramatically improve supply chain<br />
operations<br />
• SCC has established the supply chain world’s most widely accepted<br />
framework – the SCOR ® process reference model – for evaluating<br />
and comparing supply chain activities and their performance<br />
• SCC continually advances its tools and educates members<br />
about how companies are capitalizing on those tools<br />
› With membership open to all interested organizations<br />
› Global presence, volunteer driven<br />
• Offering public and in-house trainings and certification<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 14 | 23 July 2013
<strong>M4SC</strong> VOLUNTEER DRIVEN R&D<br />
GETTING STARTED<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 15 | 23 July 2013
<strong>M4SC</strong> Introduction Series<br />
Webinar <br />
18-‐Jul <br />
23-‐Jul <br />
30-‐Jul <br />
6-‐Aug <br />
12-‐Aug <br />
<strong>M4SC</strong> Ge4ng Started – Overview, Structure, Program Review 2014, <br />
ConversaEon <br />
<strong>M4SC</strong> Strategic Management Overview – Problems Strategy <strong>Layer</strong> <br />
Addresses, Major Components, Drivers, Use, and EvoluEon <br />
<strong>M4SC</strong> Network Management Overview – Problems Network <strong>Layer</strong> <br />
Addresses, Major Components, Drivers, Use, and EvoluEon <br />
<strong>M4SC</strong> <strong>Process</strong> Management Overview – Problems <strong>Process</strong> <strong>Layer</strong> <br />
Addresses, Major Components, Drivers, Use, and EvoluEon <br />
REPEAT INTRO <br />
22-‐Aug <br />
<strong>M4SC</strong> Resource Management Overview – Problems Resource <strong>Layer</strong> <br />
Addresses, Major Components, Drivers, Use, and EvoluEon <br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 16 | 23 July 2013
<strong>M4SC</strong> Volunteer Formation<br />
Webinar <br />
27-‐Aug <br />
10-‐Sep <br />
12-‐Sep <br />
16-‐Sep <br />
23-‐Sep <br />
30-‐Sep <br />
Volunteer Planning – Overview of <strong>M4SC</strong> Volunteer Research Program: <br />
OrganizaEon, Focus, EducaEon, Time Involvement, Research & <br />
Development, Release <br />
<strong>M4SC</strong> Network Training – Public/Volunteer – 2 Day Training <br />
Houston, TX – Limited volunteer seats <br />
<strong>M4SC</strong> <strong>Process</strong> Training – Public/Volunteer – 2 Day Training <br />
Houston, TX – Limited volunteer seats <br />
Team OrganizaEon – Strategy, Network, <strong>Process</strong>, Resource Team Design: <br />
Leadership, DocumentaEon, CommunicaEon, Planning, Research Groups <br />
<strong>M4SC</strong> Strategic Focus – Problems to be resolved in next Research Cycle <br />
(Goals), Component Drivers to problems, and Agreed methodology <br />
Planning 2013/2014 – Dates/Times 2013/2014 Virtual, Face-‐to-‐Face <br />
meeEngs, CommunicaEon Planning, Commi`ments <br />
17 Oct <strong>M4SC</strong> Research TacEcal Focus – Data Repositories, Research InformaEon <br />
Gathering, Assessment, Conflict ResoluEon, CommunicaEon <br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 17 | 23 July 2013
<strong>M4SC</strong> Volunteer Education & Research Launch<br />
Webinar <br />
21-‐Oct <br />
<strong>M4SC</strong> Resource Training – Public/Volunteer – 2 Day Training <br />
28-‐Oct <br />
4-‐Nov <br />
11-‐Nov <br />
18-‐Nov <br />
Individual Team Research MeeEngs: Detail Review of ExisEng Materials, <br />
ClarificaEon of <strong>Process</strong>es, VerificaEon of Baseline Understanding, <br />
organized by each Strategy, Network, <strong>Process</strong>, Resource team structure <br />
ConEnued Review <br />
Individual Team Research: SWOT Analysis of <strong>M4SC</strong> in relaEon to Strategic <br />
Focus; focus on gaps/opportuniEes <br />
ConEnued Review <br />
Individual Team Research: PreparaEon for F2F Palm Springs, PrioriEzaEon <br />
of Issues, Low-‐Hanging Fruit, ConsolidaEon of Research Review <br />
5-‐Dec SCC Hosted Palm Springs F2F <strong>M4SC</strong> Global Research Team Integrated <br />
PresentaEon & Review <br />
9 –Dec Individual Team Research: Palm Springs Outcomes, and AcEon Plan 2014 <br />
25-‐Nov <br />
16-‐Dec <br />
Individual Team Research: Palm Springs Outcomes, and AcEon Plan 2014 <br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 18 | 23 July 2013
Your Call To Action<br />
• Complete Review of <strong>M4SC</strong> <strong>Layer</strong>s Through August –<br />
Webinar<br />
• Sign up as Research Volunteer<br />
› Choose an area that best matches your expertise<br />
› Assume Leadership position in Team, or in <strong>Process</strong> Component<br />
› Review/Feedback on <strong>M4SC</strong> System<br />
• Participate in SCC Hosted Palm Springs Event<br />
› Meet other Research Teams, Join Global Community<br />
• Drive Meaningful Change<br />
› Help Create a Useful Global Standard in SCM<br />
› Help Create a Well-Used Global Standard in SCM<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 19 | 23 July 2013
SCC Resources<br />
Research Director: chunche@supply-chain.org<br />
<strong>M4SC</strong> Volunteers: mspring@supply-chain.org<br />
Membership, Training, Certification, Benchmarking:<br />
Website: www.supply-chain.org<br />
Global: info@supply-chain.org<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 20 | 23 July 2013
MANY THANKS!<br />
© 2010 <strong>Supply</strong> <strong>Chain</strong> <strong>Council</strong>. ALL RIGHTS RESERVED. | 2013 <strong>M4SC</strong> – Strategy Overview | 21 | 23 July 2013