JOB DESCRIPTION POSITION: Information Technology Specialist ...

BEHAVIORAL EXPECTATIONS
• Customer Service - demonstrate the ability to respond with a high degree of urgency to
the needs & requests of others, internally and externally. Understand the impact of their
work on others.
• Understand safety policies and actively promote safe practices in the workplace.
• Maintain constructive relationships and demonstrate respect for everyone contacted.
• Deal constructively with conflict and focus on the situation, issue or behavior and not on
the person by diffusing situations before conflicts arise, resolving conflicts directly and
actively promoting and gaining cooperation from others.
• Accurately provide and receive information in oral and written communications.
Consistently provide ideas, opinions, or information in an articulate, professional way.
Actively listen to others and demonstrate understanding of other points of view.
• Willingness and ability to adjust to changing conditions or priorities.
• Take the initiative to identify and act on problems and lead by example. Consistently
make decisions that resolve problems.
QUALIFICATIONS & SKILLS
• Organized, thorough, and has great attention to detail
• Demonstrated working knowledge of hardware and networking basics
• Able to install, configure, troubleshoot and support Windows clients and servers
• Intermediate-Advanced knowledge of the Microsoft Office Suite
• High level of analytical thinking to solve problems with an understanding of technology
as well as an ability to ask the right questions and apply solutions to business problems
• Effective oral, electronic and written communication with all levels of the organization
using top notch customer service.
• Does well with minimal “hands on” training and can pickup new skills quickly and can
“take the ball and run with it”
• Ability to multi-task and can handle frequent interruptions
• Can consistently follow protocol and instructions
• Can work independently with little management direction
• Document process, procedures, and results
• Fast and accurate keyboarding skills
• Passionate, optimistic, and has internal inspiration to get things done
PREFERRED EXPERIENCE
• B.B.A. Management Information Systems or related degree
• 1-2 years in IT or Business Systems
• Experience with SQL Server, Dynamics-Nav, SalesForce.com, SharePoint
• .NET, AJAX, ColdFusion, and/or Flash Development Experience
PHYSICAL DEMANDS
• Ability to sit at a desk and work on a computer as needed
• Ability to lift and move computers and IT equipment for setup.
• Has a valid driver’s license, good driving record, and able to support remote locations.
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