JOB DESCRIPTION POSITION: Information Technology Specialist ...

JOB DESCRIPTION
POSITION: Information Technology Specialist
DEPARTMENT: Information Technology
SUPERVISED: Information Technology Director
SUPERVISES: None
STATUS: Exempt
HOURS: 6:30am–3:00pm Fulltime; some evenings and weekends as needed (flexible)
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POSITION DESCRIPTION
This is a level 1 help desk support position. Its role is to assist the IT director in meeting the
organization’s IT needs. A majority of this person’s time will be spent responding to requests
submitted via our online support ticket system, emails, phone calls, and in-person visits. Any
time left over will be spent working on projects to help grow the organization’s technology
infrastructure.
SCOPE OF WORK
The IT Specialist is responsible for the day to day operational activities of help-desk support,
network administration, and systems.
RESPONSIBILITIES
• Support end-users with IT-related problems in a responsive and service oriented manner.
• Setup, management, and maintenance of IT-related equipment.
• Monitor backup jobs and ensure high level of completion success rate.
• Manage time and projects effectively.
• Help put processes in place to maintain a stable network environment.
• Training staff with IT related equipment.
• Assist the IT director with project work to grow the technology infrastructure of the
organization.
• Assist with the troubleshooting, installation, and implementation of systems.
• Ensure data integrity with regard to our fixed asset inventories.
• Provide input and recommendations to the organization surrounding hardware and
software technologies and how these technologies can assist the business being especially
proactive with new technologies.
• Develop and monitor performance levels of software and hardware and evaluate,
recommend, and propose alternative methods of information processing.
• Develop and maintain information architectures (data, application, network) ensuring the
system is on-line daily.
• Maintain hardware and software maintenance agreements to ensure integrity of
operations processes.
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BEHAVIORAL EXPECTATIONS
• Customer Service - demonstrate the ability to respond with a high degree of urgency to
the needs & requests of others, internally and externally. Understand the impact of their
work on others.
• Understand safety policies and actively promote safe practices in the workplace.
• Maintain constructive relationships and demonstrate respect for everyone contacted.
• Deal constructively with conflict and focus on the situation, issue or behavior and not on
the person by diffusing situations before conflicts arise, resolving conflicts directly and
actively promoting and gaining cooperation from others.
• Accurately provide and receive information in oral and written communications.
Consistently provide ideas, opinions, or information in an articulate, professional way.
Actively listen to others and demonstrate understanding of other points of view.
• Willingness and ability to adjust to changing conditions or priorities.
• Take the initiative to identify and act on problems and lead by example. Consistently
make decisions that resolve problems.
QUALIFICATIONS & SKILLS
• Organized, thorough, and has great attention to detail
• Demonstrated working knowledge of hardware and networking basics
• Able to install, configure, troubleshoot and support Windows clients and servers
• Intermediate-Advanced knowledge of the Microsoft Office Suite
• High level of analytical thinking to solve problems with an understanding of technology
as well as an ability to ask the right questions and apply solutions to business problems
• Effective oral, electronic and written communication with all levels of the organization
using top notch customer service.
• Does well with minimal “hands on” training and can pickup new skills quickly and can
“take the ball and run with it”
• Ability to multi-task and can handle frequent interruptions
• Can consistently follow protocol and instructions
• Can work independently with little management direction
• Document process, procedures, and results
• Fast and accurate keyboarding skills
• Passionate, optimistic, and has internal inspiration to get things done
PREFERRED EXPERIENCE
• B.B.A. Management Information Systems or related degree
• 1-2 years in IT or Business Systems
• Experience with SQL Server, Dynamics-Nav, SalesForce.com, SharePoint
• .NET, AJAX, ColdFusion, and/or Flash Development Experience
PHYSICAL DEMANDS
• Ability to sit at a desk and work on a computer as needed
• Ability to lift and move computers and IT equipment for setup.
• Has a valid driver’s license, good driving record, and able to support remote locations.
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ORGANIZATIONAL COMMUNICATION
• Information Technology Director
• Other SHH Directors, Managers and employees
• External vendor contacts and consultants
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