Closed Loop Incident Process
Closed Loop Incident Process
Closed Loop Incident Process
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<strong>Closed</strong> <strong>Loop</strong> <strong>Incident</strong> <strong>Process</strong> Key Benefits<br />
Drive innovation value of IT<br />
Cost<br />
Quality<br />
Transparency<br />
Agility<br />
Business<br />
risk<br />
• Drive efficiency through automation<br />
• Optimize service lifecycle process efficiency<br />
• Eliminate error-prone manual tasks<br />
• Predict and prevent negative business impact<br />
• The cost/value ratio of delivered services is understood by<br />
the business<br />
• Any service from everywhere<br />
• Saved labor can be spend on innovation<br />
• Measure and optimize time to develop and successfully<br />
deploy new services<br />
• Reduce risk of failure when deploying changes<br />
• Enable compliance<br />
72% lower<br />
maintenance cost<br />
2.5x increased<br />
availability and<br />
performance<br />
99.5% availability<br />
via integrated<br />
delivery<br />
30% faster time to<br />
market for new apps<br />
70% fewer bad<br />
changes<br />
21
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