Closed Loop Incident Process
Closed Loop Incident Process
Closed Loop Incident Process
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HP’s <strong>Closed</strong> <strong>Loop</strong> <strong>Incident</strong> <strong>Process</strong> Solution<br />
Integrated ITIL event and incident management process optimizing MTTR and MTBF<br />
BSM<br />
CIs, Topo,<br />
Events,<br />
Status<br />
Net<br />
1<br />
Ops<br />
App<br />
Other<br />
2<br />
3<br />
4<br />
5<br />
UCMDB<br />
Operations<br />
Orchestration<br />
NA<br />
SA<br />
CA<br />
SE<br />
Other<br />
6<br />
7<br />
Service<br />
Manager<br />
18<br />
1. CIs, topology, events, status measurements<br />
flowing into BSM<br />
2. Sharing events and topology<br />
3. For creating and updating incidents<br />
4. To access Business Impact View for a CI<br />
5. Runbook automation to enrich, diagnosis and<br />
remediate<br />
6. Sharing CIs and state information<br />
7. Runbook automation to remediate
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