Closed Loop Incident Process
Closed Loop Incident Process
Closed Loop Incident Process
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<strong>Closed</strong> <strong>Loop</strong> <strong>Incident</strong> <strong>Process</strong> Integration Points<br />
Integrated ITIL event and incident management process optimizing MTTR and MTBF<br />
Monitoring<br />
1<br />
2<br />
3<br />
5<br />
Integrated<br />
CMDB<br />
Automation<br />
1<br />
5<br />
Service<br />
Desk<br />
4<br />
17<br />
1. Sharing CIs, topology and state information<br />
2. For creating and updating incidents<br />
3. For updating events<br />
4. <strong>Incident</strong>-, Problem- and Change-Mgmt<br />
5. Runbook automation to remediate
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