Closed Loop Incident Process
Closed Loop Incident Process
Closed Loop Incident Process
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Recovery & Closure<br />
<strong>Closed</strong> <strong>Loop</strong> <strong>Incident</strong> <strong>Process</strong> solution for ITIL Event and <strong>Incident</strong><br />
Management<br />
Recovery &<br />
Closure<br />
Resolution<br />
Event<br />
Generation &<br />
Detection<br />
Investigation &<br />
Diagnosis<br />
Event<br />
Correlation &<br />
Business Impact<br />
<strong>Incident</strong><br />
Submission<br />
Automatically close incident & related incidents<br />
acknowledging related events<br />
Challenge<br />
Struggle to improve speed of restoration,<br />
recovery and closure of incident and verify<br />
post compliance of SLA/OLA<br />
Solution<br />
Automate all notifications & updates,<br />
continuously monitor SLA/OLA compliance<br />
User Example – Verify the change worked<br />
User, DB and connection pool OK<br />
Ticket and events closed<br />
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