Closed Loop Incident Process
Closed Loop Incident Process
Closed Loop Incident Process
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Resolution<br />
<strong>Closed</strong> <strong>Loop</strong> <strong>Incident</strong> <strong>Process</strong> solution for ITIL Event and <strong>Incident</strong><br />
Management<br />
Recovery &<br />
Closure<br />
Resolution<br />
14<br />
Event<br />
Generation &<br />
Detection<br />
Investigation &<br />
Diagnosis<br />
Event<br />
Correlation &<br />
Business Impact<br />
<strong>Incident</strong><br />
Submission<br />
Change request with attached run book automation<br />
to repair CI’s<br />
Challenge<br />
Little or lack of automation leads to increased<br />
manual efforts impacting quality and efficiency<br />
Solution<br />
Expert created/authorized run book<br />
automation to empower lower level teams<br />
Manage change, configuration, and release<br />
process<br />
User Example - <strong>Process</strong>ing the change<br />
Get change request approval<br />
Use runbook to reindex database tables
Change language