Closed Loop Incident Process
Closed Loop Incident Process
Closed Loop Incident Process
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<strong>Incident</strong> Submission<br />
<strong>Closed</strong> <strong>Loop</strong> <strong>Incident</strong> <strong>Process</strong> solution for ITIL Event and <strong>Incident</strong><br />
Management<br />
Recovery &<br />
Closure<br />
Resolution<br />
12<br />
Event<br />
Generation &<br />
Detection<br />
Investigation &<br />
Diagnosis<br />
Event<br />
Correlation &<br />
Business Impact<br />
<strong>Incident</strong><br />
Submission<br />
Automatic submission to service desk with<br />
annotations and cause area<br />
Challenge<br />
Quality and enrichment of data<br />
Siloed, broken service lifecycle<br />
Duplication of effort wasting time<br />
Solution<br />
Better collaboration<br />
Automation and integrated of event to incident<br />
process lifecycle<br />
User Example - Automatic incident ticket creation<br />
Ticket visible to ops bridge<br />
Assignment to subject expert
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