Download report for 2008 (PDF format) - Telenor

HOW WE DO BUSINESS
WITH PARTNERS AND SUPPLIERS
Corporate ethics are related to how we behave towards each other and the external world. All entities associated
with Telenor are responsible for following the rules and guidelines that are based on Telenor's basic values and
which form attitudes we can be proud of. Telenor's guidelines for corporate ethics apply to members of the Board
of Directors, managers and other Telenor employees, as well as others acting on behalf of Telenor. Telenor Group
initiated the HIT Project. The HIT Project stands for - Health, Safety and Environment in Telenor with the vision of
relaying to all its suppliers and business partners the importance of complying with regulations on occupational
safety, as well as human rights with a special emphasis on the protection of children’s rights. We are investigating
ways in which our suppliers operate in the field and follow-up on them (application and practice), we are checking
official regulations and procedures (both local and global) and we focus on culture and awareness of this issue.
The HIT objectives will be achieved with the support and cooperation of Telenor employees, as well as of each
individual supplier and business partner from this sector. This is based on intensive communication, support and
monitoring of suppliers, while Telenor will provide logistical supports as well as expertise aimed at reaching these
goals as efficiently as possible.
We are focusing our efforts on a collaborative approach with suppliers, through a formal and informal dialogue
aimed at improving relationships and performance in supply chain management.
OUR CONTRIBUTION TO SOCIETY
In an effort to show the positive effects of mobile communications Telenor commissioned Deloitte to carry out
a study of our markets in Serbia, Bangladesh, Malaysia, Pakistan, Thailand and the Ukraine in 2007. This study
revealed a close correlation between mobile penetration and GDP (Gross Domestic Product) growth. In emerging
markets, a 10 percent increase in mobile penetration could boost GDP growth by as much as 1.2 percent. Our
business has a positive effect on increasing productivity, economic welfare, education and health improvement,
disaster relief and improving conditions in rural areas and low income groups.
Wherever we are present worldwide, mobile communications technology contributes to social inclusion and helps
people to stay in touch. However, for many people across the world, access to communications services remains a
remote prospect. Access is a means of fighting poverty, illiteracy and poor health and a means of helping people to
improve their living conditions. This is what we mean when we say Empowerment Through Access. We continue to
create value for society by providing more people with access to communications services.
Corporate Responsibility 9