Download report for 2008 (PDF format) - Telenor

OUR BUSINESS PRACTICE
Communications services and the telecommunications industry play an important role in social and economic
development. That is why we have an obligation to conduct business with integrity, act according to our Code
of Conduct and therefore contribute to an open business climate. At Telenor we believe that good corporate
governance is an essential tool for achieving our vision, for creating values and strategic goals, for complying with
our values and for maintaining good corporate culture. The Group Management is responsible for ensuring the
existence of internal rules, procedures and structures that can efficiently secure value creation for all stakeholders
and where authority and responsibilities are clearly defined and mutually understood. We try to identify how
telecommunications can deliver environmental and social benefits to society, and to find tools aimed at minimizing
risks in this area regarding the governance of the Company’s operations. This is why we pay attention to our
responsibilities towards our employees, and responsible environmental and supply chain management.
OUR EMPLOYEES
Telenor d.o.o. employs 1,207 people with various backgrounds, a variety of skills and qualifications. Our employees
are called on to challenge themselves, to take on tasks other than those that they have been trained for, and in this
way discover new qualities and capacities.
We are guided by professionalism, responsibility and respect. These values define how we work together, and how we
treat our customers and partners. We aim to maintain a competent and diverse workforce through engagement and
performance management, for the sake of the personal development of our employees and to support the evolution
of our business in an ever-changing environment. An employee opinion survey is conducted every year. This was the
third year in a row that we have organized this survey and we are proud to say that 96.3 percent of our employees
participated in the survey this year. This way we will attempt to jointly identify all the fields that require improvement
through additional work.
Guided by the idea that the key to success is to climb the ladder as opposed to waiting for the elevator, we try to
provide as much trainings as possible for our employees and therefore provide for their personal and professional
advancement. In 2007 and 2008 we organized a wide range of trainings and educational programs, including:
Leadership Training, Human Resources Management, Onboarding Training, Codes of Conduct, Communication
Skills, etc.
Corporate Responsibility 7